bought Scotland Forever limited edition watch for a friend from Glasgow. promptly delivered although expected delivery time was I think 6 - 8 weeks. my friend likes the watch very much, and says it he... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Have bought numerous items over the years, never had any problems until the last item which arrived broken, sent email and got reply in 48 hours with all the necessary return label, granted this was o... Näytä lisää
Yritys on vastannut
It's very easy to order items and you know on opening it you won't be disappointed. The craftsmanship is second to none, every intricate detail is perfectly finished and sure to delight anyone receivi... Näytä lisää
Yritys on vastannut
Order from December 2nd didn't arrive, no communication despite me sendoing emails. I reordered on January 3rd, received an email saying that I will receive a further email when the item is despatche... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The Bradford Exchange is the definitive shopping destination for unique gifts, original fine jewelry designs, extraordinary collectibles, artful apparel, home decor and more wonderful items not found elsewhere. We cordially invite you to shop our site. Whether you are looking for meaningful gifts or a special something just for you, we hope you will be surprised and delighted with what you discover.
Yhteystiedot
1 Park Road , TW11 0AP, Teddington, Yhdistynyt kuningaskunta
- 0333 003 1532
- https://www.bradford.co.uk/contact-us/
- www.bradford.co.uk
4,0
Hyvä
6 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 93 %: iin saamistaan huonoista arvosteluista
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Placed an order which was very easy to…
Placed an order which was very easy to do. Just waiting for it to be delivered.
31. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Vastaus yritykseltä The Bradford Exchange
Hi Amanda,
Thank you for taking the time to leave a review.
If you need any assistance, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday
Thank you,
Customer Support
JAWS Waterglobe … WOW…
I bought the JAWS waterglobe from The Bradford Exchange…
Have to say… WOW …
The item is stunning and worth every penny…
Being a Massive Jaws Fan and with Jaws being my #1 movie of all time…
It was a no brainer to add it to my collection…
The detail behind the item is Fantastic…
Massive Thank you to Everyone associated with T.B.E.
Keep up the great work and have a Fantastic 2026…
Happy New Year to Everyone Asdociated with The Bradford Exchange..
🙏😎🎱🎱😎🙏
All the best
J.V.
22. marraskuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Jason,
Thank you for taking the time to leave a review.
We are so glad to hear that you love the JAWS globe! It's fantastic to know the item exceeded your expectations and that you appreciate the detail. Thank you for your wonderful feedback. Happy New Year!
Thank you,
Customer Support
The watch doesn't go
The watch doesn't go. I suspect it's the battery. Will take it to my local jewellers to try that. A very bad show on your part, I suspect it's been in stock for a long time. If a new battery doesn't solve it, at a cost of £15 to me, then I shall return it.
28. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Keith,
Thank you for taking the time to leave a review.
We are really sorry to hear that the watch you received is not working as expected, we understand your frustration.
Please do get in touch with our team by visiting www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Delivery time given as 5
Delivery time given as 5 - 8 weeks should be stated on the order page not after you've paid.
1. tammikuuta 2026
Vastaus yritykseltä The Bradford Exchange
Hi Kieran,
Thank you for taking the time to leave a review.
We appreciate your feedback and are sorry the delivery timeframe was not clear to you before payment.
Thank you,
Customer Support
Yorkshire forever (watch)
After trying to order with Facebook and no joy, I got in touch through the phone, and got what I wanted, great experience chatting to a young man(Evan). He went through everything with me. 10/10. Would be nice to fill this in after I had seen my goods. For quality and postage time.
30. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Paul,
Thank you for taking the time to leave a review.
We are happy to hear that you had a great experience ordering over the phone. We appreciate you mentioning the helpful assistance you received. Thank you for your feedback, and we look forward to hearing about the quality and delivery time once your order arrives.
Thank you,
Customer Support
GREAT COMPANY
Another company that thinks of it's customers first. Quality is excellent and the service is first class.
2. lokakuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Mark,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
I love all their items
1. tammikuuta 2026
Vastaus yritykseltä The Bradford Exchange
Hi Ann,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Vastaus yritykseltä The Bradford Exchange
Hi,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
It was easy to place order
31. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Alan,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
I love ashton drake dolls
I love ashton drake dolls, I find them very realistic and well finished and the price is very good,
29. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Mrs Smith,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our dolls.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Great place for pressies
I've bought and shopped at Bradford Exchange before, always a good place to buy or to get ideas for pressies.
9. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Mr M,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Great item
Great item, not enough updates while waiting for delivery, ticked option for item as gift yet it arrived in packageing not suitable for presenting as a gift so had to buy own box to put it in, poor from such a company.
2. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Daniel,
Thank you for taking the time to leave a review.
We appreciate your feedback and we are sorry the delivery updates were insufficient. We also regret the gift packaging was unsuitable.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday
Thank you,
Customer Support
Item has still not arrived
12. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Sue,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received your order. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday
Thank you,
Customer Support
Shocked by poor quality
Absolutely awful product. We ordered and returned as product was cheap and nasty. Not up to the description they gave on website. Definitely not a collectable or worth the money they charge. Disappointing...They gave full refund without sny quibble. 2 stars given due to no nonsense refund.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bradford Exchange
Hi Carol,
Thank you for your order and for taking the time to leave a review. We are disappointed to hear that the item did not meet your expectations.
We strive to provide our customers with high quality items at all times and we will look into this issue in detail to ensure that this does not happen again. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Waste of time!
Three times I have tried to order a Jurgen Scholz purfectley cosy fleece, and three times it did not go through, even though I was sent a confirmation email
Each time!
29. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Thank you for taking the time to share your experience, and I’m really sorry to hear how frustrating this has been. You should never receive a confirmation email if an order hasn’t successfully gone through, so we completely understand your disappointment after trying multiple times.
This isn’t the experience we want for our customers, and we’d really like to get this resolved for you. If you could please contact our customer care team available tomorrow 9am-4pm.
Thank you again for bringing this to our attention, we appreciate your patience.
Dodgy scammy company
Placed an order, received a confirmation email waited 6 weeks for delivery. I got in touch and they said the order had been cancelled due to a postcode issue on their system. No email to say there was an issue no contact nothing. Item now out of stock. Having looked at reviews on quality I may have dodged a bullet. Garbage company. Online query met with indifference.
31. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bradford Exchange
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience. Waiting six weeks only to find out your order was cancelled without any notification is understandably frustrating, and this is not the level of service we aim to provide.
The postcode issue should have been communicated to you straight away, and I apologise that this didn’t happen. We also appreciate how disappointing it is to find the item out of stock after such a long wait.
Thank you again for your feedback, it helps us improve, and we’re sorry this was your experience.
Very poor communication regarding my…
Very poor communication regarding my delivery
11. marraskuuta 2025
Vastaus yritykseltä The Bradford Exchange
Thank you for sharing your feedback. I’m really sorry to hear that you’ve experienced poor communication regarding your delivery, that’s not the level of service we aim to provide.
I’d really like to look into this for you and make sure you have the most up‑to‑date information. If you can get in touch with our customer support team with your order details, we’ll review the situation and ensure you receive clear updates and a prompt resolution.
Thank you again for bringing this to our attention, we appreciate the chance to put things right.
Stealth tax
When I purchase something for £150 I don't expect to pay a further £10 for shipping!
So why advertise something for only £150 when realistically it costs £160 to get it!
28. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Thank you for sharing your feedback. I’m sorry to hear you felt misled by the shipping cost — that’s never the experience we want our customers to have.
We advertise our product prices separately from delivery so customers can clearly see the item cost on its own, and then choose the delivery option that suits them best. That said, I completely understand how frustrating it can feel when the final total is higher than expected.
We’re always reviewing our pricing and delivery structure, and feedback like yours genuinely helps us improve.
Thank you again for taking the time to share your thoughts.
If there was a 0 rating I would of…
If there was a 0 rating I would of picked that one, I returned an item that I payed for in full over a week ago, I'm still waiting for a refund.i will never buy from these again, the ring looked nothing like the picture it was awful ,rubbish .
4. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience. This is absolutely not the level of service or product quality we aim to deliver.
I understand how frustrating it must be to return an item and still be waiting for your refund. I’d really like to get this resolved for you as quickly as possible. If you could please contact our customer support team with your order details, we’ll prioritise reviewing your return and ensuring your refund is processed without any further delay.
We’re also disappointed to hear the ring didn’t match your expectations. Your feedback is important, and we’ll be reviewing this with our product team to make sure our images and descriptions accurately reflect what customers receive.
Thank you again for bringing this to our attention, we’d appreciate the chance to put things right.
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