bought Scotland Forever limited edition watch for a friend from Glasgow. promptly delivered although expected delivery time was I think 6 - 8 weeks. my friend likes the watch very much, and says it he... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Have bought numerous items over the years, never had any problems until the last item which arrived broken, sent email and got reply in 48 hours with all the necessary return label, granted this was o... Näytä lisää
Yritys on vastannut
It's very easy to order items and you know on opening it you won't be disappointed. The craftsmanship is second to none, every intricate detail is perfectly finished and sure to delight anyone receivi... Näytä lisää
Yritys on vastannut
Order from December 2nd didn't arrive, no communication despite me sendoing emails. I reordered on January 3rd, received an email saying that I will receive a further email when the item is despatche... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The Bradford Exchange is the definitive shopping destination for unique gifts, original fine jewelry designs, extraordinary collectibles, artful apparel, home decor and more wonderful items not found elsewhere. We cordially invite you to shop our site. Whether you are looking for meaningful gifts or a special something just for you, we hope you will be surprised and delighted with what you discover.
Yhteystiedot
1 Park Road , TW11 0AP, Teddington, Yhdistynyt kuningaskunta
- 0333 003 1532
- https://www.bradford.co.uk/contact-us/
- www.bradford.co.uk
4,0
Hyvä
6 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 93 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I already have The Wonderful World Of…
I already have The Wonderful World Of Disney Christmas Tree so knew this website is to be trusted and so i bought the Wallace and Gromit Christmas Tree (After i missed out on last years W&G special (The one with the big bone) Delivered within a few days, well packaged, no issues at all. Thank You
1. lokakuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Heather,
Thank you for taking the time to leave a review.
We are happy to hear that you trust our website and are pleased with your Wallace and Gromit Christmas Tree purchase! It is great to know the delivery and packaging met your expectations. Thank you for your positive feedback!
Thank you,
Customer Support
Returning item
Have bought numerous items over the years, never had any problems until the last item which arrived broken, sent email and got reply in 48 hours with all the necessary return label, granted this was over Xmas so expected delays. Waited the required 10 days and sent email and got reply within 48 hours and refund within 5 days. No quibble or hassle. Great customer service
25. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Lloyd,
Thank you for taking the time to leave a review.
We appreciate you sharing your experience. We are happy to hear that our customer service resolved the issue with your broken item efficiently, especially during the Christmas delays. Thank you for your positive feedback.
Thank you,
Customer Support
I am in total amazement
I am in total amazement. I ordered candles from Bradfird Exchange in October 2025 at £89.99 but never received them despite lots of phone calls and emails. I hsd practically given up when yesterdsy 19th JANUARY 2026 I opened a Letter from Bradford Exchange to find a cheque for the money I had paid them. Still NO Rememberance candles which I really wanted but at least they have returned my money albeitv3 MONTHS AFTER MY ORDER!! PS. And if you read the reviews you will notice that EVERY answer is the same to EVERY customer, we are told to get on to their website site and have a "chat" with them. NOT a real person of course but AI. But still NOTHING gets done and the order is still NOT sent. Chatting with friends is lovely but why would I want to waste my time chatting to a piece of tech who resolves nothing?
20. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bradford Exchange
Hi,
Thank you for taking the time to leave a review.
We are very sorry to hear that your order did not arrive and that you had no communicaion regarding this, we understand how frustrating this can be. We advise customers to contact us via webchat is because it is the quickest and easiest way to speak to a member of our team and we want to resolve customer queries as quickly as possible. I can assure you that our webchat is handled by real people and not AI.
If you wish to speak to us about your enquiry further, please do not hesitate to contact us.
Thank you,
Customer Support
good product and delivery
6. tammikuuta 2026
Vastaus yritykseltä The Bradford Exchange
Hi Peter,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Vastaus yritykseltä The Bradford Exchange
Hi Scott,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Ordered The Flying Scotsman clock which…
Ordered The Flying Scotsman clock which arrived broken Bradford Exchange received it on 5th Jan 2026 (signed for by them) I requested a replacement but sales person says it wasn't on my account that I had requested a replacement (it definitely was!) So I requested a refund, that was on the 5th January 2026...... STILL waiting for refund as the last sales person told me they couldn't do the refund because they were stock taking !!! (never heard so much rubbish in my life.) All I want is a refund of £209.95 which they had no hesitation in taking but I am having great difficulty in getting it back for a BROKEN ITEM.
SHOCKING SERVICE !!
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bradford Exchange
Hi Dorothy,
Thank you for taking the time to leave a review.
We understand that when a product is returned, you want to receive a refund as quickly as possible. As per our terms and conditions, refunds can take up to 14 days from the date we receive the item back as a return.
To check the status of your refund, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
broken item/bad packaging/change your
broken item/bad packaging/change your
deliver.
22. marraskuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Michael,
We are sorry to hear you have experienced delivery issues, we understand how frustrating this can be and we would like to look into this further for you.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
you have…let your company down bad customer service I would give you 0 out off 10
You need to reply to messages you have taken for 2 told you well be for but never got back is this what you call good response ha
11. tammikuuta 2026
Vastaus yritykseltä The Bradford Exchange
Hi William,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers. We want you to feel comfortable sharing good or bad news with us.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Vastaus yritykseltä The Bradford Exchange
Hi Steph,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Thankyou for responding …
Thanks for reply have managed now to unsubscribe
17. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bradford Exchange
Hi Richard,
Thank you for taking the time to bring this issue to our attention. Unfortunately, with the details provided we have been unable to locate your account to remove your details from our mailing list.
For us to be able to action this for you, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
In September last year ,I ordered a…
In September last year ,I ordered a very sentimental ring for my mums 90th birthday that was in October. The ring was a special gift for mum from my father who had passed away just before my mums 90th. It’s now January and the ring never arrived. I wasn’t contacted by anyone from the company I had to keep chasing them and I kept getting told it’s out of stock it will be in stock in 4 weeks. I’ve now cancelled my order as was told again it’s not in stock will be another 6 weeks . I will never order from this company again. Customer service is very poor you can’t speak by phone it’s just a live chat. I’m absolutely disgusted
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bradford Exchange
Hi Tracy,
Thank you for taking the time to leave a review.
We are very sorry to hear about the issues you experienced with your order. We understand your disappointment that the ring, a special gift for your mum, did not arrive and that you had to contact us for updates, only to learn it was out of stock.
If there is anything further we can assist with, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Fantastic product,great service!!
2. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Caroline,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
No refund given
Arms and legs of monkey were very hard and not flexible.
Returned but not received refund.
10. marraskuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Mandy,
Thank you for your order and for taking the time to leave a review. We are disappointed to hear that the Monkey Doll did not meet your expectations.
To speak to us regarding your refund, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
I've not got my item yet
14. tammikuuta 2026
Vastaus yritykseltä The Bradford Exchange
Hi Lorraine,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received your order. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
The price on the invoice was different…
The price on the invoice was different from what was deducted from my bank accounts
11. tammikuuta 2026
Vastaus yritykseltä The Bradford Exchange
Hi Stuart,
Thank you for taking the time to leave a review.
So that a member our team can look into this further for you, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
It was easy to get through to you and…
It was easy to get through to you and sort out what I wanted
12. tammikuuta 2026
Vastaus yritykseltä The Bradford Exchange
Hi Mr Johnston,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Vastaus yritykseltä The Bradford Exchange
Hi Tracey,
Thank you for taking the time to leave us feedback.
Our account servicing is online which means if you did wish to get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Nothing to see here no problems with…
Nothing to see here no problems with this company
11. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Lorraine,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Vastaus yritykseltä The Bradford Exchange
Hi Kerry,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
The Website could be more helpful had…
The Website could be more helpful had to go back and forth to find item I had seen previously Also you offered pay in 4 payments I tapped into this but at checkout it stated I have paid in full. What happened there?
8. tammikuuta 2026
Vastaus yritykseltä The Bradford Exchange
Hi Jacqueline,
Thank you for taking the time to leave a review.
We appreciate you bringing this to our attention. We are sorry that you experienced difficulty navigating our website and with the payment options at checkout.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
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