bought Scotland Forever limited edition watch for a friend from Glasgow. promptly delivered although expected delivery time was I think 6 - 8 weeks. my friend likes the watch very much, and says it he... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Have bought numerous items over the years, never had any problems until the last item which arrived broken, sent email and got reply in 48 hours with all the necessary return label, granted this was o... Näytä lisää
Yritys on vastannut
It's very easy to order items and you know on opening it you won't be disappointed. The craftsmanship is second to none, every intricate detail is perfectly finished and sure to delight anyone receivi... Näytä lisää
Yritys on vastannut
Order from December 2nd didn't arrive, no communication despite me sendoing emails. I reordered on January 3rd, received an email saying that I will receive a further email when the item is despatche... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The Bradford Exchange is the definitive shopping destination for unique gifts, original fine jewelry designs, extraordinary collectibles, artful apparel, home decor and more wonderful items not found elsewhere. We cordially invite you to shop our site. Whether you are looking for meaningful gifts or a special something just for you, we hope you will be surprised and delighted with what you discover.
Yhteystiedot
1 Park Road , TW11 0AP, Teddington, Yhdistynyt kuningaskunta
- 0333 003 1532
- https://www.bradford.co.uk/contact-us/
- www.bradford.co.uk
4,0
Hyvä
6 t. arvostelua
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On vastannut 93 %: iin saamistaan huonoista arvosteluista
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Poor quality jewellery thats made in…
Poor quality jewellery thats made in china...and constant mail... im talking 3 sale letters a week. I bought one gift and now I'm bombarded with mail even though I've requested no more. As of the 1st of April im still getting marketing mail off them.
I'll just start sending them back because ive asked several times for them to stop.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bradford Exchange
Hi Nic,
We appreciate you bringing this to our attention. We're sorry to hear that the jewelry's quality didn't meet your expectations and that you're receiving excessive mail. To be removed from our mailing list please contact our webchat team. Visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
No back up unless you speak to someone who knows what the procedure is.
My husband purchased a Nightmare before Christmas table lamp. I am a big fan. It arrived and I was delighted and took pictures to send to relatives. I placed it in the bedroom in a safe place where it would be untouched. I decided I had better dust it. I use a paint brush to dust delicate or intracate items. It was then I noticed Jacks collar was broken off on one side. I didn't tell my husband because he would be annoyed he didn't notice. I checked the photos and could see it was broken when we got it out of the box. I checked the box, but there were no broken pieces in there. I contacted BE and asked if it could be repaired. They said they don't do this,showed no interest beyond that and ended the conversation. An expensive item that cannot be repaired and now has no value. A complete waste of money. Luckily my husband has no idea what the characters look like. I would buy a replacement, but the same could happen again. I also had my eye on some other items, but I think I will avoid this company as there is no back up if things go wrong. I contacted the company a second and spoke to someone who had a better idea of what to do. The item is covered by a warranty. They sent a replacement and accepted my return. Very helpful in the end.
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bradford Exchange
Hi Chester,
Thank you for ordering from The Bradford Exchange and for your feedback, I'm sorry to hear that your product arrived damaged.
Providing that the lamp is within the 365-day guarantee that we provide, you are able to get either a replacement or refund. To get in touch to find out more, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
I ordered a RAF bomber jacket was too…
I ordered a RAF bomber jacket was too big, got a replacement with the promise of a return label, received new jacket no returns label, unable to get through on phone, website rubbish when I type returns I get more items to order!!! now being asked to pay for replacement jacket which is fine but no way of returning original and getting a refund - rubbish customer care
7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bradford Exchange
Hi Janice,
Thank you for taking the time to leave a review.
You can download a label via our FAQ's on our website https://www.bradford.co.uk/faq/category/guarantees-and-returns.html
Alternatively, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
I’m very embarrassed as I recommended…
I’m very embarrassed as I recommended your company to a relative who purchased 2 very expensive Xmas gifts for her family from Bradford Exchange I had purchased a gift for the same relative which cost £190 for Christmas present from Bradford Exchange just imagine the disappointment when all three items arrived with glaring visible faults and they were of awful quality we had to return for replacement after Xmas and one of the replacements arrived with even worse faults so exercise care when choosing your supplier and allow loads of time to avoid disappointments of this kind because goods are not checked before despatch
1. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Anthony,
Thank you for taking the time to leave a review.
We are very sorry to hear about the issues with your order and the subsequent replacements. We appreciate you bringing the quality concerns to our attention. We will review our processes to ensure items are thoroughly checked before dispatch to prevent similar disappointments. Thank you for your feedback.
Thank you,
Customer Support
Relationship and Service
I have been buying both figurines and coins for several years via Bradford Exchange and have built up a strong relationship with them which has meant that if I have any issues at any time they have been resolved very quickly. Apart from being on their mailing list, if there is anything they think would interest me they will automatically call to let me know personally.
15. kesäkuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Barry,
Thank you for taking the time to leave a review.
We appreciate your long term patronage and are so glad to hear that you have had consistently positive experiences with us. It is wonderful to know that our personal approach and quick resolutions have been beneficial for you over the years.
Thank you for sharing your feedback.
Customer Support
Horrible 3 weeks still not received and…
Horrible 3 weeks still not received and won’t give my money back!
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bradford Exchange
Hi Denisa,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received your order. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Vastaus yritykseltä The Bradford Exchange
Hi,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received your order. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Please avoid. Spend your cash elswhere
Incorrect pricing. Additional charges not agreed. Worst customer service I have experienced. Operate a 'one ring' return call policy where it is clearly designed to ensure you can not speak to customer service. Just avoid at all costs. Terrible business
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bradford Exchange
Hi Paul,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers. We want you to feel comfortable sharing good or bad news with us.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Helpful in all ways
17. lokakuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Gordon,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
Thank you
Customer Support
Used PayPal pay in 3 but didn't realize…
Used PayPal pay in 3 but didn't realize it was just for first instalment. Also mail service deliver letters very late so my 2nd payment was overdue and they froze my account and charged me £7. Absolutely shocking behaviour, will not buy from them again.
22. lokakuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi George,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers. We want you to feel comfortable sharing good or bad news with us.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
I won't be buying from them again…
I was extremely disappointed that you pay £9.99 delivery and they don't supply you with tracking information. The item arrived, unbeknown to us and was put over the back gate. No card through the door. By the time we realised it was there (possibly a couple of days) it was sopping wet from all the rain. Not good with the amount you pay for the item and delivery. I returned the item and got a full refund
1. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bradford Exchange
Hi Karen,
We are sorry to hear you have experienced delivery issues, we understand how frustrating this can be and we would like to look into this further for you.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Vastaus yritykseltä The Bradford Exchange
Hi,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers. We want you to feel comfortable sharing good or bad news with us.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Loved the wolf items I ordered arrived…
Loved the wolf items I ordered arrived within the specified time packages were good also loved options of payments
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bradford Exchange
Hi Linda,
Thank you for taking the time to leave a review.
We're happy to hear that you loved the wolf items and that they arrived on time with good packaging. We appreciate your positive feedback regarding our payment options.
Thank you,
Customer Support
Item ordered has not been delivered and…
Item ordered has not been delivered and no explanation
23. marraskuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Graham,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received your order. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Very difficult to speak to a live person to resolve issues.
After purchasing a gift for a friend the problems started.
Their poor autofill system got the delivery address wrong this became a nightmare to resolve because they have no live people to deal with only via live chat and it is like pulling teeth.
Then the invoicing they send out via hardcopy is confusing and ridiculous. Again the only real person you can speak to is in sales. They want to sell you more but so far as customer services is concerned they are appalling
Hence I will never use The Bradford Exchange, Heritage Coins, The Ashton Drake Galleries or The Hamilton Collection as they are ALL tied together. They are as bad as British Gas for poor customer services. They have all the buzz words and mumbo jumbo words to confuse and screw you but in reality are just greedy for more sales. Shame really because thejr products are quite good but their aftercare customer services are the pitts.
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bradford Exchange
Hi Timothy,
Thank you for taking the time to leave a review.
We appreciate you sharing your experience. We regret to hear about the address issue, the difficulty reaching our team, and the invoicing problems. We're taking your comments about our customer service seriously and will use them to improve our processes. Thank you for your feedback.
Thank you,
Customer Support
We ordered two rings one from Mr…
We ordered two rings one from Mr Harvey and myself.we paid cash then not heard a thing .from your self.we wanted to x change rings .after 30 years together .
10. lokakuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Mandy,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received your order. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Vastaus yritykseltä The Bradford Exchange
Hi Kan,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Items never dispatched and no response…
Items never dispatched and no response from correspondence
9. tammikuuta 2026
Vastaus yritykseltä The Bradford Exchange
Hi Pam,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received your order. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday
Thank you,
Customer Support
2 orders, nothing delivered.
Order from December 2nd didn't arrive, no communication despite me sendoing emails.
I reordered on January 3rd, received an email saying that I will receive a further email when the item is despatched, still no further information. This was a gift for my husband who loves steam trains. Hopefully it might arrive in time for his birthday in April. What more can I do.
3. tammikuuta 2026
Vastaus yritykseltä The Bradford Exchange
Hi Teresa,
Thank you for taking the time to leave a review.
We regret that your December order did not arrive and you had no communication. We are also sorry about the lack of updates regarding your January reorder. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
I was tricked...
I was tricked into buying a lamp for £219.96 as I clicked a button saying free delivery.
I had an email within seconds saying I had bought the lamp.
It was sent straight back un-opened via the post office.. 4 weeks to return the money & you cant speak to anybody on the phone..
No answers from emails..
Disappointed as I have bought from them many times..
11. joulukuuta 2025
Vastaus yritykseltä The Bradford Exchange
Hi Graham,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers. We want you to feel comfortable sharing good or bad news with us.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
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