The charge an excessive amount by fraudulently misrepresenting themselves as a home remodeling company when all they do is manufacture the parts and farm out the work to hired hands. They leave your... Näytä lisää
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The work, once correctly scheduled and completed, was well done. But major issues with field tech accountability, lost documentation and poor follow-up. Had 2 techs come out, each time NO follow-up. G... Näytä lisää
Buyer beware!!! This company has subcontractors which not only don’t know what they are doing, but needed the help and guidance provided by someone I had at my residence to be sure work was performe... Näytä lisää
From the time your rep. walked into my house he tried to overstate the severity of the water problem. I agreed to pay $9000.00 to resolve the water problem that your people never fixed. They took dow... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Hello, my name is Vern Marchand and I'm the NEW OWNER of Basements.com (also known as CustomBasements.com). I purchased this great dot com in 2024 and proudly use it for my 5 Star Basement Finishing Company in Colorado, USA... I have absolutely no affiliation with the previous ownership. My goal is to EARN the trust of my potential clients, not just ask for it. Which is why I've claimed ownership of this Basements.com page on Trustpilot, even with the previous ownerships' less than stellar, earned ratings. I'm proud of my small company, started in 2020, but my designing and building experience began back in 1996. I've since been Colorado State Certified and have earned the trust of hundreds of amazing people while successfully completing their projects. I understand the importance of any project and truly appreciate it when a client trusts us to come through for them. We obviously finish and remodel Basements, but we also offer complete home improvement services such as; bathrooms, kitchens, wet bars, flooring, painting, patios, decks, framing, doors, trim, drywall, insulation, hvac, electrical and plumbing services (+more!). Thank you for YOUR understanding and for reading this introduction. Your trust means the world to me and I'm ready to earn and keep it. Vern Marchand, Owner, General Contractor cell: 720-600-1408 online: Basements.com
Yhteystiedot
Under New Ownership, 80504, Longmont , Yhdysvallat
- (720) 600-1408
- Info@basements.com
- www.basements.com
Great service
The work was done quickly and the men…
The work was done quickly and the men were neat and professional
They used a drop cloth outside and cleaned everything up before
they left. I would recommend them to anyone looking for waterproofing.
Homeowner
Yes, I will recommend this company to my family and friends.
Made issue with seal and it was…
Made issue with seal and it was corrected immediately.
Mid-Atlantic Waterproofing workers did…
Mid-Atlantic Waterproofing workers did a great job! They were prompt,
worked efficiently and effectively to get the job done. They answered any questions asked without hesitation as well as leaving our residence clean.
We would recommend Mid-Atlantic Waterproofing to family and friends.
installation was good and timely
installation was good and timely
Thanks goodness I have not had to use it yet.
I rated this a three only because when…
I rated this a three only because when I contacted Mid-Atlantic about my sump pump not working I had to wait 3 weeks until they could come and inspect the equipment. This led me to manually running the pump by waking up in the middle of the night, before leaving for work, and when returning from work and before I went to bed. On days when it rained I was making several trips to run the pump. The service man Owen was fantastic and did a great job replacing the defective pump that was installed in less than a year ago. I feel that I should have had someone come and make the repairs much sooner than the time I had to wait. Luckily I did not receive any water damage from this delay. This only occurred because of my willingness to manually operate the pump.
Basement Repair
Very extensive work done to my basement, but the results speak for themselves. We've had some extreme rains over the 18 months since I had the work done, and not a drop of water in the basement.
Work has held up well.
Not cheap, but we have had no problems since Mid-Atlantic did the work several years ago.
Do not even bother contacting
Do not even bother contacting this company. We have a crack in our foundation and with all the recent rain we are constantly trying to keep our basement dry. We called mid Atlantic to come out and give us a quote. The first day I had to take off of work to make sure we could get the earliest appointment. They called an hour before and said there was a scheduling issue. I explained that I took time from work to make the appt. Man on the phone was professional and stated that he can reschedule us for Saturday. Saturday rolls around and 30 minutes before appt they called and cancelled saying they were pulled to an emergency. My basement has a constant flow of water coming in and that's not considered an emergency? Third time they said they will come out on Tuesday at 8pm with the chief inspector. Well no surprise they called at 8:30pm and stated that they wouldn't be able to make it. This company does not make their customers a priority. Do not waste your time like I did. Look elsewhere.
All work completed in one day and not a…
All work completed in one day and not a problem since. Professional job and excellent clean up job afterward
The work was done very well and we have…
The work was done very well and we have not had a drop of water in our basement since it was completed.
No More Sweeping in the Basement
It is such a relief to know when the rain falls heavily I'm not going to sweep water in my basement.
Nice people good follow thru
Nice people good follow thru ; would recommend to others.
Overall
Overall: good experience. Cliff and gang- hard workers. They were responsive and helpful.
Time estimate for the completion of the work was way under the was stated originally.
Calls to the office in York, Pa to resolve some issues after the work was completed were not returned in a timely manner. I had to keep calling.
I also had to call numerous times to get names of former customers who i could call for a reference of the work you did for them.
I did call Better Business to ascertain your rating.
DUST LEFT EVERYWHERE
I know the contract said that the basement would be broom swept after the work, but that did not include the walls, pipes, rafters and items I had piled in the middle of the floor (they were covered with plastic which was removed before the operation was complete.). Cleaning up after the project took 26 hours of work, There was an 1/8 inch layer of cement dust on all the pipes and heater and hot water heater, stairs, railings, window sills and anywhere dust could settle vertically, horizontally and diagonally.
To clean it was a chore I had not bargained for.
I would suggest that Mid Atlantic include in the price, or offer as an add on, the services of a professional house cleaner to clean up after its laborers have left.
I cannot rate the system, I don't think its ever kicked on, but I can say that I was disgruntled with the cleaning chore left behind.
Fraudulently Misrepesents work being done by in-house team. Leaves houses in shambles
The charge an excessive amount by fraudulently misrepresenting themselves as a home remodeling company when all they do is manufacture the parts and farm out the work to hired hands. They leave your house a disaster area. Do not clean up and leave your belongings in a pile covered with cement dust.. They strong arm payment and refuse to reimburse for extensive damage done to your home and belongings.
They removed a nearly brand new $6,000 system from another company and did $2,000 worth of damage to my flooring. The contract said to install new pumps not replace .
Fantastic!
Explained everything in detail before the work was done. Clean, quick and offered 0% financing. Basement never had another drop of water.
excellent service and work
excellent service and work. Expensive but prevention of water damage is hopefully worth the security...
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