What a great first impression! Warm welcome from such easy-going, knowledgeable guys! Genuine warmth, interest and an obvious passion for cycling. It counts for so much these days!
Sijainti
Vaihda sijaintia124-126 Chiswick High Road, Chiswick, W4 1PU London, England, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Excellent service! Very friendly, helpful and knowledgeable. Kayode, a mechanic at this shop, managed to fix my bicycle in about 30 minutes, despite my arriving just before closing time. They really p... Näytä lisää
Had a very good experience buying my electric bike at Balfe's, Chiswick. It was 55% off in the Christmas/New Year sales so it was a real bargain! Simon, Herbert, Govind and Mike were extremely helpful... Näytä lisää
I stopped by Balfes Bikes in Chiswick again, because I was having trouble with my gears – they wouldn’t shift properly due to a corroded cable housing that was causing the cable to stick. Fel too... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Balfe's Bikes - Chiswick
Yrityksen kirjoittama
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Yrityksen kirjoittama
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Yhteystiedot
124-126 Chiswick High Road, Chiswick, W4 1PU, London, England, Yhdistynyt kuningaskunta
- 02038701005
4,6
Erinomainen
691 arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Pedal adjusted
I visited the shop, luckily there was parking at the back. Got my pedals on my trainer bike adjusted and also got a box ( sold my bike online ) which I needed to get it delivered.
Staff were so helpful even measuring my box to check the length etc… really very grateful and impressed.
23. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Balfe's Bikes - Chiswick
We're happy to hear that you found parking and that we could assist with your trainer bike and shipping needs. We appreciate your positive feedback and are grateful for your recognition of our team's helpfulness. Kind regards, Balfes Bikes
Happy Customer
Good quick service. Joe and the Chiswick team built my bike same day I ordered. Really happy with service and friendly crew offering good advice for a first timer.
11. syyskuuta 2025
Vastaus yritykseltä Balfe's Bikes - Chiswick
We appreciate you taking the time to leave us a review. We're happy to hear that you were satisfied with our Chiswick team's quick service and helpful advice. Kind regards, Balfes Bikes
Problem solved
Had an issue with my Specialized Vado e-bike which Dan eventually sorted out and meant the bike functioned as it should when on a 4 day bike tour.
8. syyskuuta 2025
Vastaus yritykseltä Balfe's Bikes - Chiswick
We're happy to hear that the issue with your e-bike was resolved! We appreciate your feedback and are glad you had a positive experience on your tour. Kind regards, Balfes Bikes
Great customer service overall
Great customer service overall, very professional and polite team!
8. syyskuuta 2025
Vastaus yritykseltä Balfe's Bikes - Chiswick
We appreciate your positive feedback and are so glad you were impressed with our Chiswick team's politeness and professionalism. Thank you! Kind regards, Balfes Bikes
Great service and helped me get a…
Great service and helped me get a attain deal on a heavily reduces Scott helmet
8. syyskuuta 2025
Vastaus yritykseltä Balfe's Bikes - Chiswick
We're happy to hear that you had a great experience and secured a fantastic deal on your Scott helmet. Thank you for your positive feedback! Kind regards, Balfes Bikes
Excellent service and communication…
Excellent service and communication from Balffes from purchase to receiving delivery
3. syyskuuta 2025
Vastaus yritykseltä Balfe's Bikes - Chiswick
We're happy to hear that you had such a positive experience with our Chiswick team's service and communication throughout the entire process. Thank you for your feedback. Kind regards, Balfes Bikes
Website Wrong
Bought replacement pannier rack. Website images etc wrong so wrong pannier rack.
Chiswick shop staff excellent and fitted new rack (took them 45 minutes as impacted mudguards).
Also needed pannier fixing changes so right royal pain all because website wrong.
29. elokuuta 2025
Great knowledge from the team
Great knowledge from the team, friendly snd reasonable prices!
25. elokuuta 2025
Vastaus yritykseltä Balfe's Bikes - Chiswick
We appreciate your positive feedback. We're glad our Chiswick team's knowledge and friendly service met your expectations with reasonable prices. Kind regards, Balfes Bikes
High quality service
I feel that the service was above and beyond my expectations, particularly happy with the bike cleaning
28. elokuuta 2025
Vastaus yritykseltä Balfe's Bikes - Chiswick
We're delighted to hear that the service exceeded your expectations! It's great to know you were particularly happy with the bike cleaning. Thanks for your positive feedback. Kind regards, Balfes Bikes
Great experience
Great experience. Fast service. Well done job. This was the second time i fitted a pair of tubleless tyres at Balfe's Chiswick, and they did a great job for the second time. THANK YOU
17. elokuuta 2025
Vastaus yritykseltä Balfe's Bikes - Chiswick
We're happy to hear that you had another great experience with our fast service and well-done tubeless tire fitting. Thank you for your continued support and positive feedback! Kind regards, Balfes Bikes
Great staff and good store
Great staff, accommodating, friendly, helpful, well experience.
17. elokuuta 2025
Vastaus yritykseltä Balfe's Bikes - Chiswick
We are happy to hear that our team's friendliness and expertise made your experience in store so positive. Thank you for your feedback! Kind regards, Balfes Bikes
They undertook work I had not asked for…
They undertook work I had not asked for and charged me for it. A week later the commissioned repair failed.
I took the bike back in as suggested in the reply, and was then told I need a new wheel. So I fixed it myself without getting a new wheel and its fine now.
Awful business practice.
6. elokuuta 2025
Vastaus yritykseltä Balfe's Bikes - Chiswick
We regret that the work done was not what you expected .We believed that we had been fully clear about the work carried out. We would be more than happy to investigate the fault again without charge if you can bring the bike back in.
Came in with a snapped chain on a very…
Came in with a snapped chain on a very busy day for the guys. Ben managed to fit me in and diagnosed the problem in such a way as the service was covered by warranty. Can’t thank them enough!
4. elokuuta 2025
Vastaus yritykseltä Balfe's Bikes - Chiswick
We're happy we could assist you with your chain issue on a busy day. It's great to hear that the service was covered by warranty. Thank you for your positive feedback! Kind regards, Balfes Bikes
Book bike in for a general service with…
Book bike in for a general service with note to pay particular attention to gears. Diagnosed new chain and cassette required, but failed to notice gear cable was shredding. Needless to say 1 week later it snapped on my commute. Not happy.
29. heinäkuuta 2025
Vastaus yritykseltä Balfe's Bikes - Chiswick
We appreciate you bringing this to our attention. We're sorry to hear the gear cable issue was missed during your service.we would be happy to look into the fault again as a goodwill gesture. Feel free to bring the bike in at your earliest convenience.
Vastaus yritykseltä Balfe's Bikes - Chiswick
Thank you so much for your kind words and for taking the time to leave us a review! We're really pleased to hear that you found our service reliable and that everything met your expectations. We truly appreciate your support and look forward to helping you again in the future. Kind regards, Balfes Bikes
Vastaus yritykseltä Balfe's Bikes - Chiswick
We appreciate your positive feedback! We are so happy that you found our service great, fast, and well-explained. Kind regards, Balfes Bikes
If I could give 6 stars, I would!
I recently needed help packing my bike for a flight to Singapore and turned to Balfe's Bikes in Chiswick, which had been recommended by a friend who bought her bike and cycling gear there a few months ago. I contacted the store and received a response the next day offering to help pack the bike — and, as I didn’t want to purchase a bike box, they even offered me a free reused one from the store.
On the day I visited, Mike was incredibly helpful. He took the time to clean my bike and carefully pack it to airline standards. I was especially grateful for the kind service, considering I hadn’t even purchased my bike from them!
This is the kind of thoughtful, personal service you only get from independent shops like Balfe's Bikes. I highly recommend supporting them — not only will you find great products, but you'll also receive outstanding customer care. As proof of their excellent work, my bike arrived in perfect condition in Singapore without any issues at the airport. Thank you again!
19. heinäkuuta 2025
Vastaus yritykseltä Balfe's Bikes - Chiswick
We're happy to hear that the bike packing service met your needs and that your bike arrived safely in Singapore. We appreciate your support and are glad you enjoyed your experience with us. It's great to know that our team could provide thoughtful service. Kind regards, Balfes Bikes
Best Customer service from Balfe’s…Chiswick Store
Best Customer service from Balfe’s Chiswick's store by a Philippino customer service agent ( Sharukh) ?? ( shows on my receipt) very knowledgeable good advice, thank to you’ll will definitely visit your store again.
8. heinäkuuta 2025
Vastaus yritykseltä Balfe's Bikes - Chiswick
We're happy to hear that you had such a positive experience at our Chiswick store. We appreciate your kind words regarding the helpful service you received. Thank you for your visit, and we look forward to seeing you again! Kind regards, Balfes Bikes
Purchased helmet which was sa…
Purchased helmet which was sadly damaged in delivery but a quick response and action from customer support. Went to collect new helmet and got refund as meanwhile helmet gone to sale and they offer price match.
9. heinäkuuta 2025
Vastaus yritykseltä Balfe's Bikes - Chiswick
We appreciate you bringing this to our attention! We are happy to hear that our customer support was able to resolve the issue with the damaged helmet and honour the price match. Thanks for your review! Kind regards, Balfes Bikes
The team are so friendly
The team are so friendly, helpful & patient. Won’t go anywhere else!
11. kesäkuuta 2025
Vastaus yritykseltä Balfe's Bikes - Chiswick
We appreciate your kind words! We are so happy to hear that our team provided you with friendly, helpful, and patient service. Kind regards, Balfes Bikes
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