Biketart Arvostelua 8 376

Great selection of products but poor with their delivery. Items ordered on Monday qualifying for free delivery (2 - 3 days) Its now Thursday & they've only just raised the tracking number. When Royal Mail get the items its on a 48hr delivery so realistically its over a week from order to delivery which is poor compared to Evans, Tredz etc.

Only use these guys if the price is great & you can wait over a week to have your order arrive

Most sportswear companies make it really easy to return items for another size but I've just had a really poor experience with Biketart and won't be going anywhere near their gear again!

Brilliant service ,delivery time well package i have purchase a a number of items since last year
over all fantastic company

Advertising stuff as in stock that they haven't actually got.

Fantastic help, service and knowledge from very friendly staff.
I will only use Biketart from now on for any repairs or parts, equipment etc.

Really good shop too, plenty of great bikes in stock.

I placed the order on the 14th of January ( express delivery option).
It took 6 days to arrive with the wrong product sent ( j bend not straight pull spokes).
Returned the following day ( day 7), delivered day 8.
They took 4 days after recept of the return to acknowledge the return.
Another couple of days to create the correct order and ship.
It is now 30th January and I have finally received the correct order. 16 days for express shipping. How long would I be waiting with standard shipping.
Would I use this company again, doubtful.
If you want your order before you're too old to ride then order elsewhere. Even if you have to pay extra.

Ordered a new Praxis chainring on Monday and arrived on Thursday to N.Ireland. Good price and delivery time is similar to every other retailer except Biketart was FREE.

No complaints

Purchased a new bike via Biketart and it was the best mountain bike online buying experience I have ever had. Michael was excellent from the start, excellent customer service. Went above and beyond, extremely helpful. Special shout out to Brandon as well who also assisted at times. Can’t recommend them enough.

Bike arrived amazingly packaged and I have to say my new Santa Cruz Megatower is amazing! Thank you so much!

So I ordered a rollable duffel bag from Biketart as their website said it was in stock, 3 days later received email to say there was a delay no explanation , hadn’t heard anything more so after 8 days emailed to get an update and they admitted it hadn’t been in stock (at their supplier) , they don’t hold stock, I cancelled the order and ordered elsewhere, beware of biketart saying item is in stock, they’re customer service team were friendly though

Ordered my items 29th Nov with a promise to be delivered in 2 days. One week passed still waiting. It seems to be a business model but they are not particularly cheap. Will not use them again.

My second bike purchase from Biketart and once again amazing service.
Dealt with an issue I had, once I had ordered, nobody's fault, and swiftly acted to keep my delivery date on track.
Rapid turnaround, brilliant to deal with over the phone and a follow up email to make sure I was happy. Can't ask for much more when making a large purchase.
Most of my purchases are through biketart and I've never had a problem with the bikes or the components. Great service and thanks again from a returning customer.

Ordered the part I need for the weekend ride on the Monday. Paid for priority delivery, Thursday tomorrow and still no word if parts is dispatched. Unrealistic delivery, unsatisfactory customer service, emails ignored asking for update on delivery. Now a planned weekend ride is off due to Biketart not delivering on what they sell. I have asked for a refund and will buy else where but shocker, still no reply to emails.

Ordered in stock item on 6 Nov, as of 12 Nov still not received. Meanwhile I ordered an item on 8 Nov, in the evening, collected it yesterday 11 Nov. Have to cancel my ride for tomorrow, the only dry day this week, so won't be ordering from Biketart if I want it timely.

I ordered 2 pairs of cycling shoes that weren't right. It cost me £11.50 to send them back.

Super fast delivery, even quicker than expected. I ordered after the next day delivery cut off yesterday and it arrived today. Very well packaged and keenly priced. Highly recommended.

Ordered the wrong mount for my brake which was entirely my fault however I was easily able to exchange it for the right one. Could not reccomend them enough

Cannot recommend this website/store enough. Great prices, and impeccable customer service from Andrew. I'll be back next time I need something for sure.

Many thanks.

Great service. Order arrived promptly
.

Ordered a new rockshox fork for my son’s birthday, they were dispatched same day and delivered the next! Top class service. I emailed and received a reply very promptly. Don’t be put off from the bad reviews

Had two orders in last month and both came within 4days