Trainsplit Arvostelua 

Speedy and pragmatic response to my booking error

Great communication, no faff customer service.

Excellent first experience using TrainSplit. Choices and prices with the associated train changes were clearly presented. I loved the clearly laid out itinerary which was really useful.

I ended up needing to delay my trip for a few weeks due to external circumstances and the rebooking side of things was also easy to do.

Will definitely use again!

I had to reschedule a forthcoming trip, which I had booked through splitticketing.com, saving lots of money. They quickly refunded the cost of the new tickets (less a small admin charge). Had I booked myself the eight! tickets involved, getting a refund would have been a nightmare.

The speed and efficiency of the reply and the refund paid into my account

Really fast replies from these guys and so quick to action refunds.

Excellent customer service from Trainsplit. I made an error with my train ticket while travelling from Canada to the UK, and Jonathan from customer service handled it quickly and professionally. He processed a refund and clearly explained how to rebook. Smooth, stress-free experience—much appreciated!

Very good customer service & replied promptly with a positive response.

Jonathan, really helped during a really stressful time, unbelievable service, im so greatful for the help that I received during a pretty scary time in my life.

Please pass my gratitude on

I have used Trainsplit for a few years now , and always been happy with them. Very good prices, they are usually the cheapest tickets and easy to book.
Good customer service. I received a refund for a cancellation on the day it happened.

Prompt, friendly, efficient and totally effective response.

Incredibly prompt reply by Jonathan to my booking which was made in error and refunded in full

Incredibly good customer support.
You just don't find that anywhere else anymore.

I bought tickets through Trainsplit as they were the cheapest. I then wanted to change my booking but it was after office hours and I couldn't find a way to do an exchange on their website. I emailed them and very swiftly received a reply followed by a full refund for my initial ticket. The customer service agent, David, was outstandingly efficient and also very friendly.

Due to a change in plans, I had to claim a refund and this was dealt with quickly and professionally.

I had to contact customer service as the result of a difficult situation and they treated me superbly. Exactly how you’d want to be treated in a difficult situation.

I contacted customer service and Pam resolved my issue very quickly and effectively.

Pam was a great help in my journey change and getting me a swift refund

Great service. Understanding, efficient and prompt.