Trainsplit Arvostelua 

I had a problem with my booking and the customer service team were very helpful in sorting this out- efficient, friendly and polite.

Trainsplit Support are EXCELLENT ! They are very quick & responsive to the queries via email. Especially, Tony has been very helpful on a few instances & has provide accurate & practical help. There were some unforeseen situation in which the Tickets had to be rebooked & refunded which Tony had supported accordingly, really appreciate Tony's prompt & patient understanding to provide a very good Customer Service ! Job Well Done Tony.

Customer service was great. But it was required because the facilities weren't available on the app.
The app is eccentric but often finds options on slow(er) trains that other apps don't. I would use it alongside another app, such as TrainPal.

It is such a pleasure to receive the most efficient and positive customer service; what a breath of fresh air dealing with Trainsplit; Jonathan was a superstar and dealt with my booking query with such speed that I said please can I leave a review as I need to sing your praises! Thanks so much; really appreciated 👍

My disabled partner and I we were worried about a connecting journey after the first train was late. I emailed Trainsplit customer support and within minutes I received a full, warm, personal and comprehensive reply regarding what to do. Incredible customer care - thank you david and Jonathan! Tony Hunter

I was unable to use my train ticket, so I applied for a refund. Jonathan did some necessary checks via email and then my refund was complete. Professional, quick and pleasant.

Had a technical issue with tickets, Johnathan emailed and sorted issue efficiently and quickly

I use trainsplit (or the Railforums skin of it) a lot and never had any issues with it - had to use customer services for the first time today and it was great, no hassle and with a friendly professional tone

Fast response to my dilemma. Always use TrainSplit for all my journeys

Great service, received all information clearly and concisely, and my request was resolved and processed really quickly.

Your prompt response and the ability of your staff to help me thru my problem.

Booked in advance for 2 tickets High Wycombe to Birmingham. When arrived at HW the next 2 services were cancelled, so we were forced to abandon our trip. No big deal really as it was just a day out, but we had our money refunded which £45 was a fair amount
Really appreciated the understanding by the Train Split team and Pam

Fantastic , efficient and helpful as usual.

I had a problem with my journey with a connecting train being delayed. Which is obviously upsetting, as I had to cancel my trip altogether.
But when asking for a refund, I couldn't be happier with the customer service, quick to answer me, and very efficiently dealt with. Well done! Many thanks

Efficient and helpful

TrainSplit is great for cheaper travel especially when commuting and trying to avoid peak prices.

When there were issues with travel and the need to cancel a ticket, the customer service from Jonathan was brilliant. Very helpful, polite and explained what they could and couldn't do and refund was processed quickly.

UPDATE:
TrainSplit have responded to this review claiming my ticket was used simply because I stepped foot on the train - even though my journey was never completed (it didnt even make it to its first stop!) and it was never scanned on the train itself. Here's what they're conveniently ignoring: Grand Central, the actual train operator, explicitly told me in writing that my original ticket remains unused and that I was eligible for a refund from the point of purchase. If my ticket was genuinely used as TrainSplit claims, why would the train operator themselves say it remained unused?

Even more absurdly, TrainSplit state that I would only have been eligible for a refund if I had stayed on the train and travelled back to London after the emergency evacuation at midnight.
So, after the train manager instructed all passengers to leave the train and find accommodation due to a stabbing on a train, TrainSplit believe I should have ignored those instructions, stayed on the train, and travelled backwards to London - adding hours to an already disrupted journey and incurring even more expense - just to satisfy their refund policy. This is completely divorced from reality and shows zero understanding of the stress and confusion that both passengers and rail staff face during major emergencies.

If it wasn't for Grand Central's excellent customer support stepping in, I would be out of pocket because of something entirely out of my control.

ORIGINAL REVIEW:
Extremely disappointing customer service from TrainSplit. My journey from King's Cross to Doncaster on 1st November was abandoned at St Neots due to the serious incident at Huntington station that evening. The train manager instructed all passengers to leave the train and find accommodation for the night - my ticket went completely unused for its intended purpose.

Despite this, TrainSplit repeatedly refused to refund my ticket, claiming it was "deemed as having been used" simply because I'd entered the gateline at King's Cross. They offered me a measly £3.65 refund for an unused connecting leg while ignoring the fact that the main journey never happened due to circumstances entirely beyond my control.

What makes this even more frustrating is that when I contacted Grand Central (the train operating company for my journey), they confirmed my ticket had remained unused as it had not been scanned on the train, only at the Kings Cross gateline, and I should have been eligible for a refund from TrainSplit as the journey was cancelled.

Grand Central ultimately processed the refund through their Charter Compensation system after TrainSplit refused to refund me, though as the point of purchase, TrainSplit should have handled this directly, not made me go back to the TOC and ask them to intervene.

Instead, I was met with unhelpful responses, refusal to discuss the matter by phone, and customer support going in circles asking the same questions repeatedly without progressing towards a solution. They showed no understanding of the exceptional circumstances, especially given Grand Central themselves had confirmed to me the ticket wasn't used!

Avoid TrainSplit - buy directly from train operators instead!

TrainSplit lure you in with cheap prices and a fancy website but when things go wrong, they offer little help.

Amazing service today from Adam. When my tickets didn't arrive, he sorted it out so quickly and I'm now in receipt of all of my tickets. Many thanks.

I feel like saying a big thankyou to Pam.
I use this app as it's easy to use, prices are the best.
When things go wrong like train cancellations, delays, and (me) booking the wrong return date. The customer service are helpful. The claims form is simple to understand.

I thought an error had occurred with my booking and asked Trainsplit to correct it.
I was surprised and relieved to get a response from a human being, Jonathan, who politely laid my concerns to rest by explaining that the ticket was valid for more than one day. We shall certainly us Trainsplit in future.