Trainsplit Arvostelua 

What amazing Customer Service from Trainsplit. I have been dealing with the company for some time, but today was my first need to contact them with a query regarding a refund that could not be answered on their website.

Within minutes, not only had I received a reply from them, but they had also gone ahead and processed the refund.

Outstanding service. Thank you.

I have used Trainsplit a number of times and have been happy. However, I now want a refund as I have COVID and cannot travel. There is no telephone number and apparently on line Covid not a valid reason!! All I want is to speak to someone.

Excellent service, cheapest tickets, 10/10 customer service.

Jonathan from the customer service team in particular was so incredibly helpful and polite and helped solve my issue speedily and without any problems. He also helped to clarify any questions I had and overall turned a very stressful mishap into a very pleasant interaction

Excellent, speedy response to my query and refund processed promptly.

Simple to use, with good savings over conventional booking methods. Easy to choose from several options given for routes, times and changing trains.
Strongly recommended

Nicely simple and quick!🙂

John

Quick and knowledgeable support after an issue caused by my not paying close enough attention to the small print.
Refunded tickets with clear advice provided by Adam from the customer services team.

Great correspondence.
Kept me up to date on the process.
Resolved the matter quickly and efficiently

The help and responses i have received have been fast and comprehensive a it has been a pleasure to deal with this company.
I made a mistake booking tickets and with-in two hours using e mails to Customer Services the issue was resolved.
I am a senior citizen and this company provided understandable e mails that totally guided me through the actions needed. I am not an internet user particularity, so i thought is would be time consuming and a bit daunting, but it was none of these due to the help i received. 5 STARS

Super quick response, very helpful and all around almost surprisingly smooth experience with refunding my purchase. very happy, thank you for the help Jonathan!

I mistakenly booked the same ticket twice, then I immediately contacted the support team, and was refunded in a few minutes. Excellent service!

I needed to cancel a mistake booking and the service I received ( self service and by email) was excellent, efficient, and fast. Impressed!

It Was a very easy experience once initial contact was made.!!!

Booked tickets with the compay on Friday night and half way through I had my wifi drop, clicked back in and two tickets where purchased.

I made Tony aware of the problem and within a few hours the money was returned to my account and the one booking cancelled. Honesty is everything in business and these people look after their clients.

I will be back, thanks again.

Adrien King

A technical issue with Trainline persuaded me to look elsewhere and it could be the start of a fulfilling new relationship! A cleaner, less corporate-looking website, an easy booking process and a bigger saving. What more could you ask for?

Great app, slightly cheaper than Trainline and their customer service is fantastic! Keep up the good work!

I've used them and they are good, but you make a mistake and they don't want to know.

I don't often give 1 star, but i essentially made a mistake, fully admit that. I selected a ticket for a train that was departing at 1252. I was at the station at 1245, I selected the ticket. Then thought it's 1249. I will never print the tickets out and make the train. Next train was at 1328, I selected that ticket. I purchased it, but unknown to me my 1252 ticket was still in the basket. So I ended up with 2 tickets. I tried to follow the instructions for a refund.

Explaining that if you look at the time of the ticket 1251.22 seconds, it wouldn't have been possible to make the train. Then arguing back and forth. But they wouldn't even refund part of the journey. I get the they lose their value once the train has departed. But no one was deprived a seat. Anyway beware all. Good when they work, but no sympathy for any errors.

I highly recommend Train split. The app and website are both very simple to use. They find the cheapest train fare options, using split ticketing to save you money. They do all the hard work finding the cheapest ticket options so you don't have to, which saves time as well as money. They only take a small fee per journey - this is a % of the savings, NOT a whole journey, which is a bargain. Even with this fee, you still save money compared to buying the journey directly from the Train Company, without split tickets.