Trainsplit Arvostelua 

After some wide spread cancellations, Adam went above and beyond to help me out and reassure me. Best customer service experience I have had in years. So helpful, prompt, and thoughtful.

This is the best site for PlusBus add-ons when bought with rail eTickets. Whenever said tickets aren't recognised by the bus ticket machines in a particular zone I send the details to TrainSplit customer services and they promptly chase it up with the machine supplier.

TrainSplit are probably the main reason why PlusBus eTickets work more often than they did a year ago.

The customer service experience is truly unmatched compared to any online service provider I have ever used. I was instantly put in touch with not only a real human, but in fact a real software engineer who could diagnose and resolve my problem with real technical expertise.

Excellent customer service. I typed in the wrong email address so hadn’t received my tickets and I got a very speedy response from Jonathan that enabled me to access the tickets and travel on the train I had booked. A huge relief.

Quick, good, efficient and friendly service.

fast and efficiently dealt with my query
Pam was amazing, understood and went above and beyond thank you!

Really helpful and quick to respond through emails when processing a refund that hadn't worked via the online form.

Very quick response to my request and refund sorted out without any questions or hitches. Thank you!

Pam in customer services was so helpful and responsive when I stupidly put wrong email address in and realised on the day of travel we had no tickets

Fantastic response to a mistaken email. Cheapest ticket by 15%

Tony dealt with my refund quickly and efficiently

Excellent customer service received when contacting them for a refund - emails were quickly answered, even on a Sunday.

I booked a return ticket and realised I had clicked on the wrong outward train. I emailed Customer support and asked if I could change the ticket. Got a reply from a gentleman called Tony who defined what 'customer support' should be. He was extremely helpful and solved my problem in minutes and got my new ticket all sorted. 5 stars NO, I WOULD GIVE 10 STARS!!!

Mike was amazing at explaining and resolving my problem - he couldn't have been more helpful!
Great customer service.

Quick response, courteous and efficient. Could not ask for more from this great customer service. Other companies should learn from trainsplit

Very impressed by great customer service from Adam at Trainsplit who answered my queries very promptly and with understanding.
Great service. Many thanks.
N

I had an excellent experience with them.
They managed to save me a significant amount of money compared to other options, which was already a great start. What really stood out, though, was their customer service.

The team was incredibly knowledgeable and took the time to answer all of my questions in detail. They were also very friendly and approachable, which made the whole process smooth and stress-free. Whenever I needed help, they were quick to respond and went above and beyond to make sure everything was sorted.

Overall, I couldn’t be happier with the service I received. I’d highly recommend them.

I found the experience of purchasing tickets pleasant and simple to follow. was also more than happy with the price I paid.

This service is easy to use and saves me a considerable amount of money when buying my rail tickets. Their customer service is excellent. I had a small issue with the website when buying my tickets today. I wrote to them about this and I received a prompt, courteous and helpful reply from their representative, Jonathan. Thank you and well done Raileasy!

Jonathan retrieved my tickets when I had mistyped my email address. Excellent rapid service. Thank you.