Poor customer service and communication taking almost 2 weeks to complete a simple job. First call out not fully diagnosed issue. Second call out replaced part but noticed needed another part too. The... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Poor customer service and communication taking almost 2 weeks to complete a simple job. First call out not fully diagnosed issue. Second call out replaced part but noticed needed another part too. The... Näytä lisää
Yritys on vastannut
Collected vehicle from home address when they said they would do & returned same. Service on car was thorough, MOT [which failed] was a surprising result as the fault was totally unknown prior to te... Näytä lisää
Well, initially you got the booking mixed up so it didn't happen on the agreed date- a problem if you stayed home from work- fortunately my wife was available to deal with it. When the work was fina... Näytä lisää
Yritys on vastannut
Very good experience, would definitely recommend and use again. Communication good to inform me mechanics running late, but also had a phone call when they were 10 mins away. The two men that came... Näytä lisää
Yrityksen kirjoittama
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
Fixed & transparent pricing
Yhdistynyt kuningaskunta
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
So easy to arrange and get an appointment with a garage.Booking this
was simple and spreading the cost over four payments at no extra cost is ideal for me with a tight budget.

Vastaus yritykseltä The AA Smart Care
The mobile mechanic was very polite, informative and helpful in explaining what else I needed to get done she’s did an MOT. He checked all my engine bay topped up fluids and sorted a loose panel under the car. Was done on the driveway so super convenient and only took 2 hours to replace brake discs and pads all round.
I was lied to, told something wrong with my car and wasn't true at a cost of £1940.02 luckily I had the sence to have it checked elsewhere before spending so much money.

Vastaus yritykseltä The AA Smart Care
It was very easy to book my MOT for someone who does no manage well using apps. Appointment arranged swiftly and the garage I attended was friendly and approachable.
It is very safe doing your MOT through the AA Smartcare service, as if you do have any problems with the garage, you just inform the AA & they will sort it out for you. We have used the service twice now & used the same garage on both occasions. It is very easy to arrange also & you are kept fully informed all the time.
Firstly on the day I dropped off my car, the garage was not open and had to wait for 45 mins, then there was no contact from the garage and AA as well , had to wait for 5 days to get my car back and I had to pay to the garage directly for the repair carried out, therefore I had the worst experience overall, I could have gone to a local garage and get a better service, absolutely heartbreaking experience

Vastaus yritykseltä The AA Smart Care
Nice and easy MOT experience i have ever had, no stress smooth transaction and cheap MOT and great experience
I would give the Mechanic the 5 stars as he was Excellent in Servicing my car & very approachable, however I can not say the same in trying to actually booking a service the smart care team is where this falls down it took me 2weeks for this to work.

Vastaus yritykseltä The AA Smart Care
Absolutely delighted with the service and would definitely recommend. So convenient to have it done at home. First time I’ve used this service definitely not my last.

Vastaus yritykseltä The AA Smart Care
I am only giving a 2 because I went to one of there recommended garages and booked via service care and the garage did nothing, (paid for service and MOT), so AA said go to this other garage, I went and they were excellent, but the calls to AA were unbearable because I couldnt get through and no one understood what I was talking about, so had to go via this app and that was a faff it was one of them automatic answering apps that were terrible, then obviously the 2nd garage wanted paying for the work but I said no because I had already paid and then there was this stand off with prove they (garage 1) didn't do the work, so garage 2 had to do it and it was just long drawn out and stressful. I will be going to kwik fit next time.

Vastaus yritykseltä The AA Smart Care
Call out breakdown mechanic. Martin was excellent He was so helpful very professional.
fantastic full service by Tom from Bristol A really nice guy and i will ask for him again next time my service is due
worst than poor i booked a service for today they never turned up id given my card no and instructions to ring or text when on way so i could tell them how to get to my car waited in all afternoon i had no reason to think they would not as they say in their blurb you will be charged when job is done terrible service they obvs not very nice men any more!

Vastaus yritykseltä The AA Smart Care
booked an mot and service, the garage only ddoes services.
Quality of service seems poor, van stunk of silicone, water droplets all up inside of windscreen,

Vastaus yritykseltä The AA Smart Care
Absolutely blown away by the level of knowledge, professionalism and service of this service. Geoff arrived at the scene of the break down within 20 minutes. Got the car running and managed to source a replacement alternator and have it fitted in my driveway at home that very same afternoon!
The mechanic called ahead of arriving, and was super friendly. He managed to park up on a busy street, and got to work straight away. He was thorough throughout the job, and finished on time with no issues. He even had time to take about air con de-gassing. Thank you would 100% recommend this service.
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