Avoid this company at all costs. My experience has been appalling. I have been trying to return my mattress in accordance with the company’s stated returns policy, yet my emails and messages ha... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I bought the contour pillow with adjustable layer ages ago, and didn't get on with it immediately so went back to my old memory foam pillow. But I kept the Talatex one because I wanted to try again.... Näytä lisää
Great company and brilliant customer service. Bought a firm pillow which proved to be too hard for me. Contacted customer services who arranged for the return and I then ordered the medium which is ju... Näytä lisää
I ordered a Talatex pillow for my wife. I had recently ordered one for myself but my wife did not want to replace her pillow at the time. However after trying my pillow, she wanted one herself. The o... Näytä lisää
3,9
Hyvä
236 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 40 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
SO glad to have FINALLY found a company…
SO glad to have FINALLY found a company that offers affordable, quality merchandise. Good foam pillows are a Godsend to people with allergies.
Thank you!!
25. helmikuuta 2025
Vastaus yritykseltä Talatex
Thank you so much for your kind message! We truly appreciate your support and are delighted that you value quality and affordability as much as we do.
Just to share a little more about our products—at Talatex, we specialize in 100% natural latex pillows rather than foam. Latex is an excellent choice for those with allergies, as it is naturally hypoallergenic, resistant to dust mites, and provides exceptional support and comfort. We hope you’ll love the benefits of our latex pillows!
If you have any questions or need assistance, feel free to reach out. We’re always happy to help!
Thailand Latex is the best and lasts
Good online information; quick mailing service. Finally have a decent pillow, Latex, the best kind is Thailand Latex rubber, for a pillow that lasts. There are processing choices.
26. helmikuuta 2025
Vastaus yritykseltä Talatex
Thank you for your kind words and for choosing Talatex! We are delighted to hear that you are satisfied with our online information, quick shipping, and—most importantly—your new latex pillow.
At Talatex, we are committed to providing the highest-quality natural latex products, and we truly believe that Thailand latex is one of the best choices for durability and comfort. Your satisfaction is our greatest motivation, and we appreciate your support.
If you ever need any assistance or have any questions, please don't hesitate to reach out. We hope you continue to enjoy the natural comfort of your Talatex pillow!
I would recommend
The process was simple and came more.swiftly than they at first predicted which was great. The product is excellent quality and very comfortable
26. helmikuuta 2025
Vastaus yritykseltä Talatex
Thank you for taking the time to share your experience with us! We’re delighted to hear that the ordering process was smooth and that your order arrived even sooner than expected. Most importantly, we’re thrilled that you’re enjoying the excellent quality and comfort of our product.
At Talatex, we are committed to bringing the purest and most natural latex products to our customers, ensuring a restful and refreshing sleep. Your satisfaction is our greatest motivation, and we truly appreciate your support.
If you ever need any assistance or have further feedback, please don’t hesitate to reach out. We look forward to serving you again in the future!
Vastaus yritykseltä Talatex
Thank you for your kind words! We’re delighted to hear that you’re happy with your pillow and satisfied with the packaging and delivery. At Talatex, we strive to provide high-quality natural latex products to enhance your sleep experience, and your positive feedback means a lot to us.
If you ever need any assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again in the future!
Almost perfect
The pillows I purchased might be best I have ever had. However the cover is not good, as it has very bad zipper. One pillow came with bad zipper already on arrival (no way to close it) and the other went bad after one week. Quite disappointing for such an expensive product, especially as I see that others have been complaining about the same problem in the past and they never decided to fix it.
4. maaliskuuta 2024
Vastaus yritykseltä Talatex
Thank you for sharing your feedback with us. We are truly pleased to hear that you find our pillows among the best you've ever had. However, we sincerely regret the issue you’ve encountered with the pillow covers and zippers.
Please rest assured that we have already reached out to you to resolve this matter and ensure that your rights as a valued customer are fully protected. We take every concern seriously and are continuously working to improve our products. Your feedback is invaluable in helping us enhance our quality, and we appreciate your patience and understanding.
If there is anything further we can assist you with, please do not hesitate to let us know.
Unpleasant odor will not go away…
Almost one month of the pillow 18" in front of a large electric fan. Both sides alternated. Still has a very unpleasant odor. Never used. Unusable. Will return.
But a very nice pillow. Good size, firmness to hand pressure. What I wanted.
25. tammikuuta 2025
Vastaus yritykseltä Talatex
We have contacted you via email and hope everything goes well. We are sorry for the experience you have had.
We have reviewed and approved your return request. Please check your email for further instructions to proceed with the return process. Additionally, we would like to offer some clarification.
The issue you encountered may have been caused by prolonged compression during shipping, which can sometimes result in an extended airing-out period. This is an uncommon occurrence with our products, but whenever it happens, we take it very seriously and strive to provide the best resolution for our customers.
If you are open to it, we would be happy to send you a replacement pillow at no additional cost, as we truly want you to have the best experience with our product.
We appreciate your time and look forward to assisting you further.
Fast delivery
Fast delivery. Pillow size (dimensions) is a little smaller than I would like as it doesn't fill out a king size pillow case like my previous memory foam pillows did.
26. tammikuuta 2025
Vastaus yritykseltä Talatex
Thank you for your feedback! We’re glad to hear that you were pleased with our fast delivery.
Regarding the pillow size, our latex pillows are designed with a specific contour and density to provide optimal support and comfort. While they may have slightly different dimensions compared to memory foam pillows, they offer excellent breathability and durability for a refreshing sleep experience.
We truly appreciate your input, as it helps us continue improving our products. If you have any questions or need assistance in selecting a pillow that better fits your needs, please feel free to reach out.
Great communication
After some initial confusion from conflicting email addresses, Nina from talatex was awesome and went above and beyond to help me exchange my two original medium pillows for soft. My wife loves the soft!
2. joulukuuta 2024
Vastaus yritykseltä Talatex
I sincerely apologize for the inconvenience. After reviewing your comment, I understand your situation and want to assure you that we are committed to resolving this matter.
After checking our contact records, we can find no record of your inquiry. This leads us to believe that there may be a misunderstanding. I deeply regret any frustration this has caused and hope to assist you with your return. We have contacted you as soon as possible through your email address and hope to be able to handle your needs as soon as possible.
We are here to help you.
Avoid this company
Avoid this company. Ordered an expensive talatex standard pillow. It seems most of the cost went to the over-the-top packaging. The pillow itself was 4 inches shorter than standard (altho' enclosed in a standard size case. See pic below. I'd enclose a photo, but this review page won't let me.
10. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talatex
I’m glad we have been able to connect and continue addressing this matter. Your feedback is very important to us, and we sincerely regret any disappointment with your purchase.
At Talatex, we are committed to providing high-quality natural latex products that enhance sleep quality. The packaging is designed to ensure your pillow arrives in perfect condition, but we understand your concern regarding the size. If there has been any discrepancy, we would be happy to assist in resolving it.
Please feel free to share any additional details or photos with us via email, and we will do our best to find a satisfactory solution. Your satisfaction is our priority, and we appreciate the opportunity to make this right.
Looking forward to your response.
Shocking
Shocking, made an order on a 129 dollar pillow. No delivery and no communication from the company in spite of several emails from me. Requesting a refund today. Buyer beware.
23. tammikuuta 2025
Vastaus yritykseltä Talatex
We sincerely apologize for any inconvenience caused by the delay in communication regarding your order. We completely understand your frustration and truly appreciate your patience.
As our primary markets are in the U.S., U.K., and EU countries, our overseas warehouses are located in these regions. Orders shipped to Australia are dispatched from different facilities, which may sometimes result in slightly longer transit times.
Please rest assured that we have already reached out to you directly to follow up on this matter and ensure that you receive your order smoothly. If you have any further questions or concerns, please don’t hesitate to let us know—we are here to assist you.
Terrible Customer Service – No Response
I’m extremely disappointed with the customer service. It’s incredibly difficult to get in touch with anyone.
I returned two pillows and only received a refund confirmation for one. Despite sending multiple emails, WhatsApp messages, and Instagram inquiries, I have yet to receive a response.
5. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talatex
We sincerely apologize for the frustration and inconvenience caused by the delay in our response. Due to a recent system update, there was an unexpected disruption in our reply process, which regrettably affected our ability to address inquiries in a timely manner.
Please rest assured that as soon as our system was restored, we promptly reviewed and completed your refund request. We can now confirm that the refund for both returned pillows has been fully processed.
Additionally, we have reached out to you directly to ensure that your concerns are fully addressed and that all necessary follow-ups are completed to your satisfaction.
Once again, we deeply regret any distress this may have caused and appreciate your patience and understanding. At Talatex, we are committed to providing the best possible service and will continue to improve to serve you better.
Should you have any further questions or concerns, please do not hesitate to contact us.
Bamboo pillow cases
Site was easy to navigate through, Ordering was easy, shipping response was quick and order was delivered to my front door. Quality is perfect, keeps your head cool, condition is off course brand new, great value and product for the price and the appearance is as described. Very happy with the product and with the purchase. Also got the pillow as well and the latex pillow is excellent, no kinks in my neck when I wake up, I get a great nites sleep. Thank you Talatex!
22. tammikuuta 2025
Vastaus yritykseltä Talatex
Thank you for taking the time to share your experience with Talatex! We are truly delighted to hear that you found our website easy to navigate, the ordering process smooth, and the shipping prompt. Most importantly, it brings us great joy to know that you are happy with the quality of our products and that our latex pillow has contributed to your restful sleep.
At Talatex, our mission is to bring the purest and most natural latex products to enhance sleep quality, and your feedback reassures us that we are on the right path. Your satisfaction means the world to us, and we sincerely appreciate your support.
If you ever need any assistance in the future, please don’t hesitate to reach out. Wishing you many more nights of comfortable and refreshing sleep!
DO NOT ORDER Worst Experience I've ever had ordering online
I placed an order with this company on Jan 16th and a shipping label was printed. UPS never picked up the package from their facilities. I have now been trying to reach a person in their company for weeks now to resolve the issue and get a refund. There has been zero help from this company. Emails and calls go without answer. The customer service is not exist. I have paid almost 200 dollars and can't do anything about it because no one in their company will respond. DO NOT ORDER
16. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talatex
We sincerely apologize for the inconvenience and frustration caused by the delay in shipping your order. After reviewing the situation, we found that the issue arose due to an error in the outbound logistics process, which unfortunately resulted in your package not being picked up as scheduled. Please rest assured that we have taken corrective measures to prevent such occurrences in the future.
We have already reached out to you directly to understand your concerns and ensure that your needs are fully met. Our team is working diligently to complete all necessary follow-up actions to resolve this matter to your satisfaction.
We truly appreciate your patience and understanding, and we regret any distress this situation may have caused. If you have any further questions or concerns, please do not hesitate to reach out.
Fantastic pillows, well worth the money and comfortable.
Effectively delivering and fantastic product.
20. tammikuuta 2025
Vastaus yritykseltä Talatex
Thank you for your kind words! We truly appreciate your support and are delighted to hear that you are satisfied with our product and service. At Talatex, our mission is to provide the purest and most natural latex products to enhance sleep quality and bring the blessings of nature to everyone.
Your positive feedback motivates us to continue delivering excellence. If you ever have any questions or need assistance, please feel free to reach out.
Wishing you restful and refreshing sleep!
Vastaus yritykseltä Talatex
Thank you so much for your kind words! We're thrilled to hear that you had a smooth exchange experience and found our emails prompt. At Talatex, we are dedicated to ensuring our customers have a seamless and enjoyable experience, and your feedback truly reinforces our commitment to providing top-quality service.
If you have any more questions or need further assistance, please don't hesitate to reach out. We’re always here to help!
Thank you again for choosing Talatex, and we look forward to serving you again in the future.
Vastaus yritykseltä Talatex
Thank you so much for your wonderful feedback! We're thrilled to hear that the pillow has made such a positive impact on your neck. At Talatex, we are committed to providing high-quality, natural latex products that enhance your comfort and well-being, so it’s incredibly rewarding to know that our pillow has helped improve your sleep experience.
Should you need any further assistance or have any other questions, please don’t hesitate to reach out. We're always here to help!
Wishing you restful nights and continued comfort.
Pillows like pancakes and returns a…
Pillows like pancakes and returns a nightmare due to non responsive customer service. Avoid at all cost unless going through Amazon
16. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talatex
Thank you for sharing your feedback with us. We sincerely apologize for the experience you've had with our pillows and customer service. We understand how important it is to have a restful and supportive pillow, and we regret that we did not meet your expectations this time.
We would like to assure you that we have taken your comments seriously and have already responded to your concern. Our customer service team is always here to assist, and we are committed to resolving any issues you encounter in the most efficient manner possible.
If there is anything else we can do to address your concerns, please do not hesitate to let us know. We deeply value your input and strive to improve our products and services.
Thank you for your patience and understanding.
BEST FREAKIN PILLOW EVER!
I went on a small vacation after Christmas and stayed in a hotel that had pillows like this. BEST SLEEP OF MY LIFE! Of course I asked what kind of pillow it was down the rabbit hole I went. There are so many different options on Amazon, and I stumbled on this website and thought why not.... best decision I ever made! Hands down the best freakin pillow ever!!! It supports my head and never goes flat unlike the memory foam pillows. I have been looking for a pillow that can support my head and never loose its shape for years. I bought two, one for me and my kid and both of us stopped waking up without headaches, neck and shoulder pain. AMAZING!!! Now if you like flat pillows that blend into the bed, then this is not this pillow for you. However, if you wanna feel like you head is resting on a cloud all night and supports your head the whole time you are sleeping on it, then this is definitely the pillow for you!❤️
1. tammikuuta 2025
Vastaus yritykseltä Talatex
Thank you so much for your detailed and heartfelt review! We're thrilled to hear that your Talatex pillows have provided you with the restful sleep you’ve been searching for. It’s truly wonderful to know that both you and your child are waking up without headaches, neck, and shoulder pain. We’re so pleased that our natural latex pillows are making such a positive difference in your sleep quality!
It sounds like you’ve discovered exactly what you were looking for – a pillow that provides both support and comfort throughout the night. At Talatex, we take great pride in offering high-quality, natural latex products that contribute to better sleep and overall well-being, and we’re delighted to hear that you’re enjoying the experience.
Thank you again for choosing Talatex and for taking the time to share your feedback with us. We’re grateful to have you as part of the Talatex family and look forward to continuing to support your sleep journey.
If you ever need anything else or have further questions, feel free to reach out.
Wishing you many more nights of restful, cloud-like sleep!
Great pillow
Great pillow - just what I hoped for. Supports my head and neck really well so my neck pain is much better.
Delivery was very quick and efficient.
2. tammikuuta 2025
Vastaus yritykseltä Talatex
Thank you so much for taking the time to share your experience with us. We are delighted to hear that our pillow has met your expectations and provided the support your head and neck needed, helping to alleviate your neck pain. Your comfort and well-being are exactly what we strive for at Talatex.
We’re also pleased that our delivery service was quick and efficient. Ensuring a seamless experience from purchase to delivery is an essential part of our commitment to our customers.
Your satisfaction is the greatest motivation for us to continue bringing the purest and most natural latex products to everyone, optimizing sleep quality, and helping people enjoy the blessings of nature.
If there’s anything else we can do to make your experience even better, please don’t hesitate to reach out.
Items took longer to arrive than expected
Update: Shipping took longer than quoted and tracking was lacking but have since received items and they are as described.
30. joulukuuta 2024
Vastaus yritykseltä Talatex
We sincerely apologize for any inconvenience caused by the delay in shipping your order and the lack of a timely response to your previous emails.
As part of our commitment to serving customers worldwide, our primary markets are in the United States, United Kingdom, and EU countries, where our overseas warehouses are located. For shipments to Australia, orders are dispatched from other international facilities, which may occasionally result in slightly extended delivery times.
We are pleased to have the opportunity to address your concerns and establish contact through email.
Thank you for your patience and understanding. Please let us know how we can further assist you.
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