Avoid this company at all costs. My experience has been appalling. I have been trying to return my mattress in accordance with the company’s stated returns policy, yet my emails and messages ha... Näytä lisää
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I bought the contour pillow with adjustable layer ages ago, and didn't get on with it immediately so went back to my old memory foam pillow. But I kept the Talatex one because I wanted to try again.... Näytä lisää
Great company and brilliant customer service. Bought a firm pillow which proved to be too hard for me. Contacted customer services who arranged for the return and I then ordered the medium which is ju... Näytä lisää
I ordered a Talatex pillow for my wife. I had recently ordered one for myself but my wife did not want to replace her pillow at the time. However after trying my pillow, she wanted one herself. The o... Näytä lisää
3,9
Hyvä
236 arvostelua
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Horrible service
UPDATE: Talatex promised in one email to ship my item from stock in another country to make up for their mistake in handling their inventory on their website. Two weeks later, they emailed saying it would be over 2 months before they restocked in my country and they refused to follow through on their previous offer to ship it to me from another country. Tehy believe the cost of international shipping is too high to keep me as a customer. This company has given me the complete run-around and made it very clear that they do not value me as a customer or care to take accountability for the trouble they have caused. Please save yourself a lot of time and trouble and don’t order from them. You will not get what you ordered.
I bought one of their pillows on Amazon a couple years ago and loved it. So, I decided to order directly from their website. I waited an entire week with no shipping confirmation, despite the fact that they already charged my card. Then I got an email saying there was “a sudden surge in orders” and my item will not be back in stock for 1-2 weeks. The only options I was given were to wait longer or change to a different product. They offered me a 10% discount on a future order, but nothing to compensate me for this current inconvenience, and why would I want to order from them again if they don’t make this right first?
I then went back to their website and the item still shows as being in stock and there is a promotional discount for 12% off. So they are either lying to me and making me wait weeks for an item they are selling to other people at a lower price or they are continuing to take orders on an out of stock item or maybe they are just scamming me.
I have tried to email and am not getting a response. I also tried their website chat, which is always offline due to “the time difference”. Who can say what time zone they are in? They post business hours on their site, but do not specify the timezone. They have a Whatsapp # from the UK, but their chat is not active during the specified business hours in the UK timezone.
I wonder if I need to cut my losses and open a dispute with my credit card to get my money back. I just really wanted the pillow I ordered and I am super disappointed in the way I am being treated.
28. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talatex
We’re truly sorry for the disappointing experience and the confusion caused during your recent order with us.
Since your review, we have reached out to you directly via email and are currently communicating with you to resolve the issue. Please rest assured that your concerns are being taken seriously, and we’re doing our best to assist you in a timely and transparent manner.
We also acknowledge the shortcomings in our inventory display and support system, and we’re working to improve these areas as a priority. We genuinely appreciate your patience and hope to resolve this matter to your satisfaction soon.
Customer service little slow to respond
Package arrived.
Could improve communication,slow to respond.
28. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talatex
Thank you for your feedback — and we're truly sorry that our response time did not meet your expectations. We fully understand how important timely communication is, and we’re actively working on improving our internal support capacity to better serve you and other valued customers.
We’re glad to hear your package has arrived safely, and we truly appreciate your patience throughout the process. If there’s anything else we can help with, please don’t hesitate to reach out.
Favorite pillow
Easy return to get the right fit for my needs. Best pillow I've purchased. Highly recommend. King/medium soft
24. toukokuuta 2025
Oma-aloitteinen arvostelu
A Good Product and Good Customer Service
I bought a pillow that was too thick for me as I am a small person. I worked with Nina in customer service and read their tips on pillow selection and exchanged a standard semi soft pillow for a soft one which flattens more. I was assisted in doing the exchange by Nina and all went smoothly and I’m enjoying my new pillow. A good product and good customer service.
9. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talatex
Hi,
Thank you so much for taking the time to leave such a kind and thoughtful review on Trustpilot! We're thrilled to hear that you are now enjoying your new pillow and that the exchange process went smoothly.
At Talatex, we strive to ensure that our customers receive the perfect product to suit their needs, and we're so glad that Nina was able to assist you in finding the ideal pillow. Your satisfaction is our top priority, and your feedback reassures us that we're on the right track.
If you have any more questions or need further assistance in the future, don’t hesitate to reach out. We’re always here to help!
Thank you again for choosing Talatex, and we look forward to serving you again soon.
Amazing customer service
Nina and the Talatex team were amazing throughout. I had a problem with the shipper and my order didn’t arrive. Once I asked Talatex for help, they responded immediately and sent a replacement pillow. I received it in only a short time. Thank you for the wonderful customer service!
22. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talatex
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with us, despite the initial shipping issue. At Talatex, we always strive to provide exceptional service and ensure that our customers are happy and well-supported throughout their journey.
Nina and the whole team are grateful for your kind words, and it truly makes our day to know that we could resolve the issue quickly for you. If you ever need any further assistance, please don’t hesitate to reach out. We’re always here to help!
Thank you again for choosing Talatex, and we hope you enjoy your new pillow!
Handled a return quickly and professionally
The mark of a good business is how they handle things that go wrong, even when it's not their fault, and Talatex gets an A+. I've slept on latex pillows for years, but their Firm Standard size that I ordered turned out to be both firmer and smaller than I preferred. Totally my responsibility, but they handled the return and swap quickly and easily, and even paid for the return shipping. I'm now enjoying my high-quality, slightly softer and larger pillows.
24. huhtikuuta 2025
Vastaus yritykseltä Talatex
Thank you so much for sharing your wonderful experience with us on Trustpilot! We truly appreciate your kind words and are thrilled to hear that your return and exchange were handled smoothly.
At Talatex, we believe that great customer service is about going the extra mile, especially when things don't go as planned. We're glad we could resolve the issue for you quickly and that you're now enjoying your new, more comfortable pillows.
If you ever need assistance in the future, don't hesitate to reach out — we’re always here to help.
Wishing you many more nights of restful sleep with your Talatex pillows!
mattress topper …
the topper is excellent the delivery is excellent but the customer service is second to none it is one of the best caring customer service there is full marks toTalatex for both there customer service and there topper
14. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talatex
Hi,
Thank you so much for taking the time to leave such a thoughtful review on Trustpilot!
We’re absolutely thrilled to hear that you’re enjoying your Talatex mattress topper, and especially touched by your kind words about our customer service. It means the world to our team to know that our efforts made a positive impact on your experience.
Your recognition motivates us to keep delivering the natural comfort and genuine care that define our brand. Should you ever need any assistance or have more questions in the future, we’re always here for you.
Wishing you many restful nights ahead!
Dreadful company, no correspondence from whats app or email!
I reached out via WhatsApp, as suggested on their website, to ask a few questions about their product. It took over three weeks to get a reply, which was just a brief apology, no answers to my questions, and no follow-up since.
I then tried contacting them by email, and again, no response. To top it off, they’ve kindly added me to their mailing list, which adds insult to the whole experience, given they won’t respond to direct messages.
Based on all this, I’d seriously question the value of their 30-night trial or any other guarantees they offer, if you can’t get hold of anyone, what’s the point? I’d recommend going with a company that actually engages with customers and provides real peace of mind.
6. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talatex
Hi,
Thank you for your feedback. We're truly sorry for the inconvenience and frustration caused by the delays you've experienced
Due to a recent technical issue with our WhatsApp account, our responses were significantly delayed — for that, we sincerely apologize. We typically recommend contacting us by email, where we aim to reply within 36 business hoursAfter reviewing our email records, we could not locate any messages from the address provided we suspect a delivery error may have occurred.
We have now proactively sent a message to your email to assist you directly. Please check your inbox ( including spam) for a message from customerservice@ talatexhome. com. We understand your concerns and genuinely hope to resolve this for you.
Thank you again for allowing us to improve.
I recently purchased Talatex premium…
I recently purchased Talatex premium queen size latex pillows. I opted for soft version. I have just had a very uncomfortable nights sleep and have pain in my neck that I don’t usually suffer from. Not sure I can persevere for another night. The Premium soft latex pillow is too high and firm for me. My first experience using latex pillows so this is very disappointing. I had great hopes of finding a comfortable pillow. An expensive mistake sadly.
7. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talatex
Thank you for sharing your feedback, and we're truly sorry to hear that your first experience with our Premium Latex Pillow didn't meet your expectations.
We completely understand how frustrating it can be to try something new—especially with high hopes—and not find the comfort you were looking for. We regret that you experienced discomfort and neck pain, and we genuinely wish you had reached out to us sooner so we could have assisted right away.
We're relieved to see that we've since connected with you directly and have begun working with you on a resolution. Our team is always here to help, and we remain committed to making things right for you.
Thank you again for trying Talatex, and we hope we can restore your confidence in our service and products.
Can’t recommend these pillows enough…
Can’t recommend these pillows enough I’m over the moon with them the company have been absolutely amazing with all of my requests and extremely helpful
30. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talatex
WeIf you ever need anything in the future, we'reThank you so much for your amazing feedback! 🌟
We're absolutely thrilled to hear that you're over the moon with your pillows and that our team was able to support you with everything you needed. Your satisfaction means the world to us, and it's wonderful to know we could make your experience with Talatex a positive one.
If you ever need anything in the future, we're just a message away!
— TheWishing you many nights of restful sleep,
— The Talatex Team
Dont buy!
Pillows not even full size. Customer service dont answer emails with request to return.
Do yourself a favour and dont buy
30. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talatex
Thank you for your message. We’re truly sorry to hear that you're dissatisfied with your recent experience.
First, we would like to clarify a few important points in the spirit of transparency and fairness:
1️⃣ Product Size & Quality Assurance
All Talatex pillows are thoroughly inspected and measured before shipment. While we fully respect your feedback, size-related issues are extremely rare, as our products are manufactured under strict quality control. If the item you received is not full size, we genuinely want to investigate and make this right, but we do need supporting details to do so.
2️⃣ Customer Service Response Time
We’d also like to respectfully clarify that Talatex customer support operates Monday to Friday, business hours, as stated clearly on our website.
You contacted us on May 1st (Thursday), and we responded on May 2nd (Friday) and again on May 5th (Monday) — both within normal response windows. Our team does not operate on weekends, so there has been no intentional delay or neglect.
We’re committed to helping you, and we genuinely want to reach a resolution that feels respectful and fair.
I was happy with the service
I was happy with the service, but it would have been helpful if you had described the pillow as flat on one side. I would not have bought it as I know a flat sided pillow is just a bit too low profile for me. So the pillow is lower than than I wanted.
17. huhtikuuta 2025
Vastaus yritykseltä Talatex
Thank you so much for your kind words about our service — we truly appreciate your support and the time you took to leave a review.
We’re very sorry to hear that the pillow's low-profile design didn’t meet your expectations. You’re absolutely right — our Flat Latex Pillow is designed with a single flat side and minimal loft, making it most suitable for back or stomach sleepers who prefer very low height. That said, we agree that this feature should have been made clearer in our product description, and your feedback is incredibly helpful in pushing us to improve.
If you're still within your 30-night trial window, we’d be happy to assist with an exchange for a higher-loft option — such as our Premium Latex Pillow (Talalay Process) or Contour Latex Pillow, both of which offer more neck support.
Thank you again for helping us do better — we’re always here if you need anything further!
Waste of money
I bought 4 different pillows from this company. None of them worked out. The talalay pillows are either very tall or extremely flat. It would have been perfect if there was a pillow in between the firm and medium. I would have returned them but customer service and shipping back was super disappointing.
30. huhtikuuta 2024
Vastaus yritykseltä Talatex
We’re truly sorry to hear that none of the four pillows worked out for you — that’s absolutely not the experience we aim to deliver. 😞
After checking our email records, we found that we last contacted you on October 23, 2024, regarding your order confirmation. Since then, we haven’t received any follow-up messages from you about returns or concerns. Around that time, we updated our website contact details, and we now suspect your attempts to reach us may not have gotten through — and for that, we sincerely apologize.
💬 If you’re open to it, we would be more than happy to revisit your order and make things right.
Please feel free to reach out to us directly at 📧 CustomerService@talatexhome.com — our team is here, ready to help.
Thank you again for your feedback — it helps us grow, and we genuinely hope to restore your confidence in us. 🌿
Vastaus yritykseltä Talatex
Thank you so much for your kind words — we're thrilled to hear that your pillows arrived on time and that you're pleased with their quality and value ! 🎉🛏️
At Talatex, we're committed to making your sleep better, naturally. If you ever need help choosing the right pillow firmness or have any questions about our products, feel free to reach out anytime 😊
Wishing you many restful nights ahead! 🌙💤
Quality Product
It’s extremely difficult for me to find the right pillow. The most successful ones are firm neck pillows. This one I would say is a very good pillow, perhaps not exactly the right one for me because it’s a bit too firm. I didn’t want to buy the softer one because I was afraid it wouldn’t be supportive enough. With that said, the Customer Service was exceptional in that they went to work to offer the right fit for my needs. In the end, I opted to stick with the one I bought and it has turned out to work just fine for my needs. It’s firm but it doesn’t interfere with my comfort so I’ll keep it. Again, I can’t say enough about the Customer Service team, they are extremely helpful and willing to work with you to help you find the exact right pillow.
24. maaliskuuta 2025
Vastaus yritykseltä Talatex
Thank you so much for taking the time to share your detailed feedback — we truly appreciate it!
We completely understand how challenging it can be to find the perfect pillow , especially when firmness and neck support are important. We're so glad to hear that, despite some initial hesitation, the pillow you chose has turned out to suit your needs quite well! 💪🛏️
Most of all, your kind words about our Customer Service mean the world to us. We're always here to listen and guide you toward the best fit — it's our mission to help you sleep better, naturally 🌿💤
If you ever decide to explore our other options (like our ergonomic or adjustable styles), we'd love to assist again!
Wishing you many peaceful nights ahead！
Ordered two queen sized Talalay pillows…
Ordered two queen sized Talalay pillows on a Sunday and was delivered on Wednesday or Thursday
The pillows are so soft your head just sinks into them
They take a few days to get used to,,I ordered these to replace two I already had,,,Was going to order some more from a well known bed shop which cost around £40 a pillow extra,,,So was a no brainer to order these
Well done Telatex
,,top quality pillows from a top quality firm
24. maaliskuuta 2025
Vastaus yritykseltä Talatex
Thank you so much for taking the time to share your experience—it truly made our day!
We're thrilled to hear your Queen-sized Talalay pillows arrived quickly and have already made a great impression .arrived quickly and have already made a great impression. It's completely normal for latex pillows to take a few days to get used to, and we're so glad to know they're providing the softness and support you were looking for.
Your kind words about the quality and value mean the world to us. At Talatex, we're passionate about delivering premium comfort without the hefty price tag, and we're delighted that choosing us felt like a no-brainer!
Thank you again for your trust and support. If you ever need anything—from care tips to recommendations—we're just a message away.
Sleeping much better now on your…
Sleeping much better now on your pillows. Also the delivery service was swift, so thanks.
31. maaliskuuta 2025
Vastaus yritykseltä Talatex
Thank you so much for your kind message—it truly means a lot to us!
We're delighted to hear that you're sleeping much better on your new Talatex pillows, and that the delivery went smoothly. There's nothing more rewarding than knowing our products are making a positive difference in your rest and comfort.
If you ever have any questions, need product recommendations for family or friends, or simply want tips on care and maintenance, we're always here to help.
Wishing you many more restful nights ahead!
I can’t seem to get a return labe
I can’t seem to get a return labe
L to return this
24. maaliskuuta 2025
Vastaus yritykseltä Talatex
Thank you for getting in touch, and we're truly sorry for any confusion or frustration caused throughout your return process.
We want to sincerely clarify that we have responded to every one of your inquiries across different timeframes , and each reply has included information on how to access the return label, along with a direct channel to retrieve it. So far, four emails have been sent with these details.
It's possible that some of our messages may have ended up in your spam or promotions folder , so we kindly suggest checking there just in case they were missed.
That said, we completely understand how frustrating this experience must have been, and we're genuinely happy to continue assisting until everything is fully resolved . Our goal is always to ensure that every step of your experience with Talatex is smooth and respectful.
If this has been a misunderstanding, we truly appreciate your openness . Thank you again for your time, patience, and understanding. We're here for you every step of the way.
Orders have bee seamless
Orders have bee seamless, delivery prompt and well packaged. Postively impressed by quality of all products delivered.
20. maaliskuuta 2025
Vastaus yritykseltä Talatex
Thank you so much for your thoughtful message! We're absolutely delighted to hear that your orders have arrived promptly and in excellent condition, and that you're impressed with the quality of our products.
At Talatex, we pour our hearts into every detail—from packaging and delivery to the craftsmanship of each product—so it's incredibly rewarding to know that it's made a positive difference in your experience.
If you ever need assistance, have questions about any items, or simply want to share more feedback, please don't hesitate to reach out. We're always here and happy to help!
Wishing you many restful nights ahead with your Talatex products 🌙✨
Ordered two Talalay Queen size pillows…
Ordered two Talalay Queen size pillows on the 23/03/25
We received them on the 26/03/25,did pay a nominal fee of £6 for express delivery,,The pillows are so plush and soft,,,just the right height,,,these are exactly the same as a well known bed brand,but much cheaper
If you order these pillows( which come in different sizes) you won't go wrong,We chose the medium soft ,but you can order soft or firm,,, first class products from a first class firm
26. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talatex
Thank you so much for taking the time to share your feedback with us. We're absolutely thrilled to hear that you're enjoying your new Talalay queen size pillows and that they've met your expectations in both comfort and quality.
It's wonderful to know that you found the medium soft option just right, and we're especially glad to hear that you appreciate the value we strive to offer—premium quality without the premium price tag.
Your kind words mean a great deal to us, and they reaffirm our commitment to bringing the purest and most natural latex products to our customers, helping everyone enjoy better sleep and the blessings of nature.
We truly appreciate your support and look forward to serving you again in the future.
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