The mattresses are well made and very comfortable. I bought a hybrid 800 mattress. I requested an exchange as the Talalay was too soft for me. I have neck / back pain so needed more support. The commu... Näytä lisää
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Do not buy from this company. I bought two pillows at quite an expense. I got them, opened the packet, immediately could tell they were too firm. Placed back in the bag and contacted them about re... Näytä lisää
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We made a prchace of a mattress topper from Latex Sense. We could not be happier with their service or their product. From the ease of ordering, the communication re the order, delivery details and wh... Näytä lisää
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Super comfortable mattresses! We have now bought 4 of these over the past few years and progressively replaced almost all the mattresses in our house. Best sleep in years. Great back support and super... Näytä lisää
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Erilaisten ulkoisten lähteiden tuottama tieto
Latex Sense, leading UK online retailer of quality natural latex mattresses, natural latex topper, pocket sprung mattresses, beds and pillows. Fast free delivery.
Yhteystiedot
108 Chase Side, N14 5PH, London, Yhdistynyt kuningaskunta
- 02084507662
- office@yanismattresses.co.uk
- latexsense.co.uk
4,5
Erinomainen
2 t. arvostelua
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The mattresses are well made. Great service
The mattresses are well made and very comfortable. I bought a hybrid 800 mattress. I requested an exchange as the Talalay was too soft for me. I have neck / back pain so needed more support. The communication was swift with positive advice. The exchange was carried out by a professional delivery/collection service. No need to re-package anything, the delivery men took the cover off and swapped the internal mattress over which I thought was a sensible option. They take the old one away at no cost. I was refunded the difference once it was complete. No problems. It’s quite rare these days to have such a good service. Thank you.
24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Latex Sense
Dear Sharon,
Thank you for sharing your experience with us, and thank you for rating us highly!
It is truly rewarding to know that our efforts to provide excellent products and services are resonating with our customers. Ensuring our customers feel supported and informed throughout the whole process is the utmost priority for us, and it is inspiring to know we achieved that with you.
We do hope you will continue to benefit from the excellent properties of your new mattress.
Looking forward to assisting you again in the future.
Latex Sense Team
Bad customer services on returns
Firstly they didn't specify when the mattress would be delivered. It came after weeks. The claim that you could swap it off you didn't like it within 52 days of you receiving the it. I emailed them well in the limit to swap the mattress for softer one as medium one was still hard for me. We started exchanging emails. They were taking very long to reply to emails. I got suspicious that they are just passing days. I did ask them to send me the softer one. They agreed to, but when I didn't heard from them for a long time then I emailed them again but this time they said said "Oh 52 days are passed now , you can't swap"
I was furious cos I was still getting back pain after paying £1200 for the mattress !!! That's a lot of money I paid for a good sleep. Which I was unable to. They will play tricks on you to avoid sending replacements. Watch out!! Wont buy from then again!!! I was furious
They already received my first email n they were suggesting me a better one .lol
All for nothing
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Latex Sense
Dear Usmara,
Thank you for sharing your feedback.
We feel there are some discrepancies and omissions in the facts you present.
You ordered the medium Original Organic Latex Mattress on the 3rd March and it was delivered on the 17th March in line with our 2-4 weeks manufacturing and delivery lead time promise. You’ve been kept informed about the order progress and delivery status.
You first emailed us on the 31st March asking if you can try a soft mattress as you find the medium a bit firm. We replied the next day 1st April and advised the soft Original Organic mattress would probably not provide sufficient support for yours and your husband's body weights and offered the medium Cloud Organic mattress as a more suitable alternative.
You asked if we could send you this mattress so you can try both simultaneously and decide which one to send back. We advised that we could do that only if you pay for the second mattress. You eventually decided to go for a straight exchange but did not get back to us to pay the price difference for the upgrade. Our last email exchange was on the 9th April.
The next time you emailed us was 10 weeks later, on the 19th June, we politely replied the 50 night home trial has expired on the 5th May and exchanging the mattress is no longer possible.
We could not have processed the exchange order without you paying the price difference first.
Kind regards,
Latex Sense Team
Mattress delivered promptly
Mattress delivered promptly and taken direct to bedroom. All packaging removed.
1. heinäkuuta 2026
Vastaus yritykseltä Latex Sense
Hello,
Thank you for taking the time to share your shopping experience with us and for leaving us a 5-star review.
We look forward to having you again as one of our valued customers.
Latex Sense Team
Frustratingly slow returns and refunds process
I wanted to return my topper under the 30 day guarantee but was frustrated by what felt like deliberate delays and postponements.
Firstly lots of back on forth on trying to get me a different product, which I was clear I did not want.
Second, DPD local did not turn up for collection twice and lied about 'customer advised no collection'. I asked for another courier and was ignored until it happened again, and I finally get UPS. Three days waiting all day in the house.
I then could see the return tracking was 'delivered' in a couple of days, and contacted for a refund, and they delay a further 3 weeks even after acknowledging delivery. Just 'it can take 30 days' as the reason.
All in all it took over a month to get a refund after my request, in what could have been wrapped up in a week.
Poor returns service all round and fair warning to anyone not completely sure what they need. Use a credit card so you can claim a chargeback if needed!
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Latex Sense
Hello,
Thank you for taking the time to leave your feedback. We are sorry that the returns process was frustrating and took longer than expected.
We understand how disappointing the failed collection attempts were. The original collections were arranged through DPD Local, whose collection service is provided as a third-party courier, so unfortunately, we have limited control over their scheduling and attendance. Once we were made aware that the collections had not been completed, we arranged a UPS collection to ensure the return could proceed.
Regarding the refund, your topper was received by us on the 17th of June. Our refund process allows up to 30 days from receipt of the returned item, and your Klarna credit agreement was cancelled on the 4th of July. As your payment was made through Klarna, our independent finance provider, the refund for your deposit and monthly instalments was processed through them, and they updated your account accordingly by cancelling the finance agreement.
We appreciate that the overall experience was not as smooth as it should have been, and we are sorry for the inconvenience caused.
Latex Sense Team
Mattress topper is great
Mattress topper is great. One star knocked off due to DPD delivery company, they thought it was acceptable to leave the package on the street outside the front door. Luckily a neighbour took the item in before it was stolen.
3. heinäkuuta 2026
Vastaus yritykseltä Latex Sense
Hello,
Thank you very much for sharing your constructive feedback and rating with us. We are pleased to hear that you are happy with your mattress topper.
We are sorry to hear about your experience with the delivery. This is not the level of service we expect from our delivery partners, and we understand your concerns regarding the parcel being left unattended outside your property. We will pass your feedback on to DPD so they can address this with their team.
We are glad that your neighbour was able to take the parcel in safely, and we hope you continue to enjoy your mattress topper.
We are grateful for your support and hope to work with you again soon.
Latex Sense Team
We made a prchace of a mattress topper…
We made a prchace of a mattress topper from Latex Sense. We could not be happier with their service or their product. From the ease of ordering, the communication re the order, delivery details and when exactly it would arrive. The product itself is first class and incredible quality and we can highly recommend this company.
1. heinäkuuta 2026
Vastaus yritykseltä Latex Sense
Hello,
Thank you very much for your incredible review!
We are delighted to have met your expectations and provided you with a positive experience. Our toppers highlight unique features and benefits that make them desirable choices.
Your feedback is a testament to the hard work of our team. We will be excited to welcome you again as one of our trusted customers!
Latex Sense Team
Do not buy from this company!
Do not buy from this company. I bought two pillows at quite an expense. I got them, opened the packet, immediately could tell they were too firm. Placed back in the bag and contacted them about returns.
I then got some nonsense excuse that they don't allow returns of the package has been opened. Absolutely crazy, not once in all the companies I've ordered from has that excuse been used.
I'm now having to argue with them about them violating my consumer rights. Avoid! At all costs, go to a better company that doesn't rip off customers with rubbish excuses.
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Latex Sense
Dear Chris,
We are sorry you are disappointed with your shopping experience.
As outlined in our Terms and Conditions, for hygiene and health reasons, pillows are exempt from our standard returns policy once their sealed packaging has been opened. We encourage customers to assess the feel and firmness of the pillow while it remains in its sealed packaging before deciding whether to open it.
While you mention that other companies have accepted returns of opened pillows, many UK retailers operate the same policy for the same reasons. We have applied our returns policy consistently and fairly in line with the applicable consumer regulations.
We appreciate that this was not the outcome you were hoping for and regret your disappointment.
The Latex Sense Team
Super comfortable mattresses, great customer service
Super comfortable mattresses! We have now bought 4 of these over the past few years and progressively replaced almost all the mattresses in our house. Best sleep in years. Great back support and super breathable. We had an issue with 2 mattresses that were slightly larger than advertised (1-2cm, which normally wouldn't be an issue but we were working within a very confined space). Teodor was amazing. He came and personally collected them and had 2 new mattresses manufactured super quickly. I've recommended this shop to friends and they are also very happy.
29. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Latex Sense
Dear Rickie,
Thank you for such a fantastic review and for recommending us.
We are happy to hear that we lived up to your expectations and succeeded in offering you an enjoyable experience. Your positive remarks are evidence of our team's diligence.
Your trust in us is greatly appreciated, and we are honoured to be part of your long-term investment in quality.
We are elated to have you as a satisfied customer.
Latex Sense Team
Great Service
Bought a topper and asked to exchange for a different feel. Exchange went through and was refunded the difference.
Really good service and great topper too!
8. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Latex Sense
Dear Shervin,
Thank you for your very kind review.
We are happy to hear our customers feel taken care of at every step of the process.
We will be excited to welcome you again as one of our trusted customers.
Latex Sense Team
Perfect
The best mattress topper I’ve ever bought, and fast delivery too. Feels pricy but for what you get and compared to others it’s cheap, and you get financing options.
I’ve had the/my best sleep in a decade!
The Talalay latex mattress topper I purchased pairs best with a firmer mattress, so you get plush yet plenty supportive comfort .
31. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Latex Sense
Hello,
We appreciate you taking the time to leave us an excellent and extremely positive review.
We strive to provide superior customer service and premium products. Thus, we feel so thrilled to hear that you are happy with our luxurious Ultimate Talalay latex topper, and that it has met your personal expectations.
Thank you for choosing and trusting us.
Latex Sense Team
Bought an Opulence Mattress
Bought an Opulence Mattress, very comfortable. So comfortable there is now competition between the dog, the cat and me for who gets to sleep on it. Delivery was quick but did not manage to arrange delivery to room so delivery to front door was agreed.
19. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Latex Sense
Dear Lelia,
Thank you for taking the time to share your shopping experience with us and for leaving us a 5-star review.
We are committed to offering products that not only meet but exceed our customers' expectations, providing lasting benefits and satisfaction. Your trust in us is greatly appreciated, and we're honoured to be part of your long-term investment in quality. Our Latex Opulence mattress is a premium one with excellent properties.
We appreciate your support and look forward to serving you again soon.
Latex Sense Team
Vastaus yritykseltä Latex Sense
Dear Jean,
Thanks for your 5-star review! We sincerely appreciate your feedback.
Latex Sense Team
Good communication
Good communication, easy to get in touch, kept me informed about the progress of my order.
Less good: the mattress delivery people hadn't got the information that I'd paid to take the old one away. It was fairly easy to sort out when I showed them the invoice and they made a quick phone call, but still not ideal. After that delivery went smoothly. The guys were quick, careful and very clean. Thank you!
12. helmikuuta 2026
Vastaus yritykseltä Latex Sense
Dear Helen,
Thank you for your feedback and for taking the time to share your experience.
We're delighted to hear that you found our communication clear and that we kept you informed throughout your order.
We apologise for the confusion regarding the mattress removal service. The delivery team should have had this information beforehand, and we're sorry for the inconvenience caused. We're pleased that it was resolved quickly and that the rest of the delivery went smoothly.
Thank you again for your kind words and for choosing us. We hope you enjoy your new mattress for many years to come.
Latex Sense Team
Vastaus yritykseltä Latex Sense
Dear Ben,
Thank you for leaving us a 5-star review.
We appreciate your support!
Latex Sense Team
It is great that there is a physical…
It is great that there is a physical shop that you can go to to try out the different types of mattress. I wasn't quite sure if I wanted a firm or medium latex, but after lying on the mattresses, I was able to order with confidence. Excellent prices too and I was able to take advantage of the Black Friday discount, so even better prices. I was worried about how they would get the double latex mattress up my steep and narrow staircase (with a turn in it), but the men did it easily.
29. marraskuuta 2025
Vastaus yritykseltä Latex Sense
Dear Eleanor,
Thank you for taking the time to share your shopping experience with us.
We feel heartened and utterly flattered by your touching note, and we are delighted to hear that you are happy with the quality of our service and product. We are pleased we met all your requirements.
Thank you again for choosing and trusting us.
Latex Sense Team
Vastaus yritykseltä Latex Sense
Dear Mr Marvin,
We appreciate you taking the time to leave us an excellent and extremely positive review.
We strive to provide superior customer service and premium products.
We look forward to having you again as one of our valued customers.
Latex Sense Team
Good Mattress and service
The mattress is comfortable and what we hoped for - very pleased with it.
6. toukokuuta 2026
Vastaus yritykseltä Latex Sense
Dear Birgit,
Thank you for your feedback. We truly appreciate you taking the time to share with us your views.
We are pleased to have you as a satisfied customer.
Latex Sense Team
Excellent ervices and wonderful product
Services are excellent and professional. Regular update and Timely delivery. I am very happy with their services.
5. toukokuuta 2026
Vastaus yritykseltä Latex Sense
Hello,
Thank you for your excellent review.
We appreciate your kind words about our ordering and delivery process. We take pride in offering excellent and timely service.
We appreciate your support and are looking forward to working with you again in the future!
Latex Sense Team
I love that my mattress is natural &…
I love that my mattress is natural & organic. I would like to have it softer though as the soft one just isn't that soft. I had to take the protective cover off & it's still not soft enough but maybe I just like a softer than usual mattress.
Very good company though.
6. toukokuuta 2026
Vastaus yritykseltä Latex Sense
Dear Jane,
Thank you very much for sharing your constructive feedback.
Reading an encouraging review from an honoured customer serves as one of the real incentives for us to keep going.
Thank you again for choosing and trusting us.
Latex Sense Team
This is our third purchase from Latex…
This is our third purchase from Latex Sense. Great quality mattresses. Very good customer service and delivery each time. Thoroughly recommend
6. toukokuuta 2026
Vastaus yritykseltä Latex Sense
Hello,
Thank you for leaving us a 5-star review.
We are glad to have fulfilled all of your requirements. We truly value your praise and kind words.
Thank you for being a valued part of our community!
Latex Sense Team
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