SteadyPay have been a saving grace for me, as someone who’s self employed, salary month-to-month can differ, the process is super easy and I must honestly say, I have never experienced such stel... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Daniel helped me with by query on a potential increase. He went away and looked at my options . Then came back with the answer. He kept me informed and was courteous and professional. Exceptional serv... Näytä lisää
Yritys on vastannut
I couldn't repay the loan on time. But The contact support experience has been great and especially Daniel was amazing and patiently extended the due date for me which was a great help.10/10 recommend... Näytä lisää
Yritys on vastannut
I have been with SteadyPay for a while and I can say they are really good and helpful. Recently I paid a loan and requested another one but was getting a rejection however I spoke to Michael and he to... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Muut kuin pankin rahoituspalvelut
- ja myös
- Lainaa tarjoava yritys
- Rahoituslaitos
- Vaihtoehtoiset rahoituspalvelut
Tietoja yrityksestä SteadyPay
Yrityksen kirjoittama
SteadyPay is a UK-based financial technology company helping people access flexible borrowing, manage short-term financial needs and build healthier financial habits.
We believe that access to credit should be straightforward, transparent and designed around real people's circumstances.
Our Products and Services
CashWave by SteadyPay offers eligible customers short-term loans from £50 to £500 through the SteadyPay app. CashWave loans charge no interest, with applicable fees or subscription charges clearly explained before borrowing. Repayment terms depend on the amount borrowed and the customer's eligibility.
SteadyPay TopUp helps eligible customers manage fluctuations in their income by providing access to funds when their earnings fall below their usual level.
SteadyPay Credit Builder is designed to help customers establish or improve their credit history through responsible repayment behaviour. Credit score improvements are not guaranteed.
We also work with financial service providers to deliver credit solutions through partner platforms, making flexible borrowing more accessible to their customers.
Putting Customers First
Our approach is built around clear information, responsible lending and helpful customer support. We want customers to understand their options, borrowing costs and repayment obligations before making financial decisions.
We welcome honest customer feedback on Trustpilot. Whether you've used CashWave, TopUp, Credit Builder or a SteadyPay-powered partner product, your experience helps us improve our services.
Find Out More
Website: www.steadypay.co
Explore CashWave: CashWave by SteadyPay
Customer Support: SteadyPay Help Centre
SteadyPay Limited is authorised and regulated by the Financial Conduct Authority (FCA), reference number 789333. Credit products are subject to eligibility, affordability assessments and applicable terms. Missing repayments may negatively affect your credit history.
Yhteystiedot
London, Yhdistynyt kuningaskunta
- support@steadypay.co
- steadypay.co
4,5
Erinomainen
1 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 90 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Always helpful when you have hard…
Always helpful when you have hard times, and money in your account in secounds, great and helpful staff also.
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SteadyPay
Hi Mark,
Thank you for your lovely feedback. 😊 We're really glad we could help during tough times and that you found our team supportive. We truly appreciate it. 🙌
i would not reccomend this company to…
i would not reccomend this company to anyone. They take nouthing into consideration and make unfair and unreasonable decisions.
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SteadyPay
Hi Paul,
Thank you for sharing your feedback. We're sorry that your recent experience did not meet your expectations.
We understand that being declined for credit can be disappointing, particularly when you were expecting your application to be successful. Our lending decisions are based on our eligibility and affordability criteria at the time of each application, which can include information from a customer's recent credit history.
We appreciate that the outcome may not have been what you were hoping for, but these checks are an important part of ensuring that credit is offered responsibly and is appropriate for each individual application. Having previously been eligible for credit, or having a positive credit history overall, does not necessarily mean that every future application will meet the criteria.
We appreciate you taking the time to provide your feedback.
Kind regards,
Great Communication & Solutions
I had an issue with the application. I emailed the support team and Michael was quick and very responsive. He was able to identify my issue and liaise with the IT team to get me up and running again within a few hours
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SteadyPay
Hi there,
Thank you for your lovely feedback. 😊 We're really glad Michael was so quick and responsive in getting your issue resolved — he'll be thrilled to hear this. We truly appreciate it. 🙌
You need be careful sign loan agreement…
You need be careful sign loan agreement they charge £7 whatever no refundable help with what don't give loan
27. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SteadyPay
Hi there,
Thank you for your feedback. We're sorry for any confusion caused during your application.
When a credit application is not accepted, the app may offer our Credit Builder product as an alternative. Credit Builder is a separate product and does not provide a loan. It is designed to help customers build their credit history through regular monthly payments, which are reported to the major credit reference agencies.
We can confirm that, in your case, the £7 payment was unsuccessful and no payment was actually collected, so there was no charge to refund. Your Credit Builder subscription has also since been cancelled.
We understand that the distinction between the two products may not have been clear, and we appreciate your feedback as we continue to work on making our product information as clear as possible.
Kind regards,
Lack of communication with this company
I’ve tried from Thursday for someone to get back to me had to send documents which I have no one has got back to me or read any messages or documents sent how are you supposed to get any thing sorted bear in mind I sent it all on the 23rd July even emails total joke of a company
23. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SteadyPay
Hi Michelle,
Thank you for your feedback, and we're sorry for the frustration caused by the delay in getting a response.
We understand that waiting for your application to be reviewed, particularly after submitting documents, can be frustrating. We have reviewed the information provided and can see that we were unable to complete the identity verification because not all required documents had been submitted.
For verification, we require a valid photo ID, a selfie holding the same ID, and a separate proof of address. These requirements are communicated to customers through the app and our chat support during the verification process, so that it is clear which documents are needed to complete the application. In this case, we received a selfie holding a proof of address, but not the required photo ID, so unfortunately we were unable to proceed with the verification.
We're also sorry that you had to wait for clarification from our team. We receive a high volume of enquiries, which can sometimes result in longer response times than we would like.
We appreciate your patience and hope that this explanation helps clarify what was needed to complete your application.
Kind regards,
Stuck in 'waiting for a teammate' loop…
Stuck in 'waiting for a teammate' loop since Friday 9 AM. Open banking is fully approved and pre-contract email received, but manual ID verification is completely unresponsive. App keeps sending automated reminders to upload ID but chat is ignored. Need this resolved today."
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SteadyPay
Hi Emily,
Thank you for your feedback, and we're sorry for the delay you've experienced.
We understand how frustrating it must have been to have completed the required steps and then be left waiting for your manual ID verification while continuing to receive automated reminders.
We receive a high volume of enquiries, particularly following weekends, which can sometimes result in longer response times than we would like. However, we appreciate that this doesn't make the wait any less frustrating, especially when you're trying to complete your application.
We're pleased that our team has since been able to assist you, and we apologise for the inconvenience caused while you were waiting for a response.
Thank you for your patience and for bringing this to our attention.
Kind regards,
easy
easy. very fast and Daniel. the person I spoke to was very professional
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SteadyPay
Hi Alexandru,
Thank you for your lovely feedback. 😊 We're really glad Daniel was so professional and made everything quick and easy — he'll be delighted to hear this. We truly appreciate it. 🙌
It was easy and simple and great…
It was easy and simple and great service all the way najlae was brilliant and easy to follow explained how it works would definitely recommend to others
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SteadyPay
Hi Bernard,
Thank you for your lovely feedback. 😊 We're really glad Najlae made everything so clear and easy to follow — she'll be thrilled to hear this. We truly appreciate the recommendation. 🙌
Great customer service from Najlae
Great customer service from Najlae. Very helpful and quick response times.
23. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SteadyPay
Hi AJ,
Thank you for your lovely feedback. 😊 We're really glad Najlae was so helpful and quick — she'll be delighted to hear this. We truly appreciate it. 🙌
Steady debt
A company that do not reply ive asked for help financially as im struggling and yet no one has bothered to contact me. I've given my email address too . I want to start a payment plan to address my issue. But im just being ignored. I work full-time and live in shared accommodation. Im just seeking help from a business. But for that to happen I've got to poo in my hands and clap. They are really unprofessional. More information you ask for help with a payment plan and the company still try and take money that isn't there . You have to give a review to get a response. They used to be really good.
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SteadyPay
Hi Nathan,
Thank you for sharing your experience, and we're sorry to hear how difficult and frustrating this situation has been for you.
We understand that when you're experiencing financial difficulty, getting timely support to discuss a payment plan is particularly important. We apologise that you had to wait longer than expected for a response. We receive a high volume of enquiries, particularly following weekends, which can sometimes result in longer response times than we would like.
We're pleased that our team has since been able to assist you and discuss your circumstances. We appreciate you keeping us informed and reaching out for support, and we hope that the assistance provided has helped clarify the next steps for your account.
We value your feedback and are continuing to work on improving our response times so that customers experiencing financial difficulty can receive the support they need as promptly as possible.
Kind regards,
Great app works as advertised
Great app works as advertised. Only problem ive ever had(which was 100% because of user error) was quickly and professionally solved by customer service. The agents name was Michael and I could not be happier with his support
23. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SteadyPay
Hi Blazej,
Thank you for your lovely feedback. 😊 We're really glad Michael was able to help you quickly and professionally — he'll be thrilled to hear this. We truly appreciate it. 🙌
Steady pay for me has been an absolute…
Steady pay for me has been an absolute joy to use. The customer support I received had been second to none I have to give a big mention to Florin who helped me deal with any issues I encountered and also answered any questions and queries I had.
23. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SteadyPay
Hi Ike,
Thank you for your lovely feedback. 😊 We're really glad Florin was so helpful and made such a positive impression — he'll be thrilled to hear this. We truly appreciate it. 🙌
I would not recommend Steadypay to…
I would not recommend Steadypay to anyone and would advise others to stay away. I am in the process of filing a complaint with the Financial Ombudsman about Steady Pay. They took out money from my bank without authorisation and when disputing it, they still charged me subscription fees and are now giving me some sub story that I need to set up a repayment plan, but they are going to charge me even more when i can't even afford it. They say they communicate with you on time but half the time their website crashes or tbey don't answer emails...
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SteadyPay
Hi Siobhan,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how concerning it can be to see a payment that you do not recognise or believe was taken without your authorisation.
We take concerns regarding payments and account charges seriously and would always review any disputed transaction raised with us. We're sorry if you felt that your concerns were not addressed clearly or promptly.
Regarding your account, our service is subscription-based, and charges may continue in accordance with the applicable account terms while an outstanding balance remains. Where a customer is experiencing financial difficulty, we can also discuss repayment arrangements. Depending on the arrangement agreed, these options may help provide a clearer and more manageable route to resolving an outstanding balance.
We appreciate that you have concerns about affordability and the charges on your account, and we are sorry for the frustration caused. If you have raised a formal complaint, your concerns should be reviewed through the appropriate complaints process.
Kind regards,
I had a very nice conversation with…
I had a very nice conversation with Michael this morning who was nothing but friendly and helpful in every way possibly. He helped me sort out my payment quick fast easy and no hassle at all ☺️. Michael I would highly recommend. A***
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SteadyPay
Hi there,
Thank you for your lovely feedback. 😊 We're really glad Michael was so friendly and helpful — he'll be absolutely thrilled to hear this. We truly appreciate it. 🙌
Florin was lovely to work with
Florin was lovely to work with, polite and professional and very patient with my delayed responses. Resolved my query with great efficiency. Great customer service, never had an issue with them!
Edited to correct a typo.
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SteadyPay
Hi Neeka,
Thank you for your lovely feedback. 😊 We're really glad Florin was so patient, professional, and efficient — he'll be delighted to hear this. We truly appreciate it. 🙌
Name Samuel Odolofin
Name Samuel Odolofin
Micheal worked out of working hours to help me great guy he resolved my issues give him a raise
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SteadyPay
Hi Samuel,
Thank you for your lovely feedback. 😊 We're really glad Michael went above and beyond to help you — he'll be absolutely thrilled to hear this. We truly appreciate it. 🙌
Well explained about the loan
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SteadyPay
Hi Jacqueline,
Thank you for your lovely feedback. 😊 We're really glad everything was explained clearly. We truly appreciate it. 🙌
Daniel was very helpful with the full…
Daniel was very helpful with the full process thank you so much
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SteadyPay
Hi Conrad,
Thank you for your lovely feedback. 😊 We're really glad Daniel was so helpful throughout the whole process — he'll be delighted to hear this. We truly appreciate it. 🙌
Amazing company and can’t fault Daniel…
Amazing company and can’t fault Daniel enough. He was great
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SteadyPay
Hi Becki,
Thank you for your lovely feedback. 😊 We're really glad Daniel was so great and made such a positive impression. He'll be thrilled to hear this. We truly appreciate it. 🙌
Florin was really great at…
Florin was really great at communicating with me and keeping me updated on my credit file amendment. Thanks a lot 😀
14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SteadyPay
Hi Lisa,
Thank you for your lovely feedback. 😊 We're really glad Florin kept you updated and communicated so well — he'll be delighted to hear this. We truly appreciate it. 🙌
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