Split My Fare provides a great service getting good value tickets easily. Also I recently needed their help securing a refund and they could not have been more helpful. Thanks to Richie in the support... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
⁷It's amazing what this relatively small outfit can offer. Not only do they supply you with cheaper tickets by exploiting fare stages and Advance tickets, but their Customer Service is extraordinary!... Näytä lisää
Yritys on vastannut
Split My Fare customer support has been great! In one occasion I had to change dates request refund, Richie helped me with my request, it was really easy, super fast response, unlike some other platfo... Näytä lisää
Yritys on vastannut
I always use Split ticketing for all my travels but now I know why i'll never use another site. I had a terribly disrupted journey this week - which meant I had to abandon my onward travel to m... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.
Yhteystiedot
Newcastle, Yhdistynyt kuningaskunta
- feedback@splitmyfare.co.uk
- splitmyfare.co.uk
4,6
Erinomainen
1 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great customer service
I have used split my fare for a few years now and have saved an unbelievable amount of money on train fares. I recently had cause to deal with their customer service department, which I found to be the best I have ever had to deal with. All replies were sent to me within 24 hours, and I dealt with the same person throughout the process. They sorted my query without any hassle, and I would thoroughly recommend them.
1. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Split My Fare
Hi David,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found our customer service team very helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Amazing service
Amazing service. Customer service responded quickly(Richie).
Thank you
30. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Split My Fare
Hi Lilian,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found Richie to be very helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
On line booking and journeys good.
My daughter in law booked my tickets.
Tickets printed Bournemouth station.
Journeys were good. I had enough time to change trains.
18. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Split My Fare
Hi Mrs Smith,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and that your journeys went smoothly. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Excellent customer support
Richie at customer support was very helpful, and resolved my issues with care and professionalism.
25. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Split My Fare
Hi ,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found Richie to be very helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
On a £25 normal off peak fare
On a £25 normal off peak fare, SMF got 7 for me at £16.75 each, saving me a total of over £50. Brilliant, well done SMF
21. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Split My Fare
Hi Jeff,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found the cheapest tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
It was quick and easy
It was quick and easy, plus it saved me doing it myself
3. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Split My Fare
Hi Adele,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found the process quick and easy. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
I split my fare from Cornwall to…
I split my fare from Cornwall to Glasgow. All times and changes where well set out. I had three changes with no complications. Change over time in Birmingham was a bit neat but after a sprint made it.
10. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Split My Fare
Hi Elizableth,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found the itinerary easy to follow. We used the recommended changeover time for each station as a minimum; however, you can also increase the changeover time if desired when searching using advanced options. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Much cheaper than Trainline
Trainline was £360, National Rail £234. Split My Fare for the same return journey, same trains was £80. Far better value.
25. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Split My Fare
Hi Vannor,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found the cheapest tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Well laid out app
Well laid out app. Easy to book the fare i wanted
27. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Split My Fare
Hi David,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found the App easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great route suggestion
I saved money for sure.
Also, there was an excellent alternative journey or route suggested, which I don't think I would have been informed of normally.
27. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Split My Fare
Hi Shirley,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and received great customer service and found cheaper travel with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Exceptional customer service
Exceptional customer service, which is also super fast. A big thank you to Richie, one of the team who kindly replied to me and helped sort out a refund for a journey that got cancelled. I have never received replies so fast, but they were also friendly and personal replies - not templates! Other companies could learn a lot from this! Thank you! Would definitely recommend.
16. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Split My Fare
Hi Richard,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and received great customer service, which we provide ourselves on. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Any business that is doing more for…
Any business that is doing more for consumers battling extortionate train travel in the UK is a good business. Great customer service, that surpasses the train operators turn around times. Well done Split My Fare. Solid business. I will be returning.
16. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Split My Fare
Hi Ollie,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and received great customer service, which we provide ourselves on. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
I hadn't received an email confirmation…
I hadn't received an email confirmation for my recent purchase, so emailed Split My Fare in a slight panic. Within minutes, they replied asking for further information (I had assumed it was an automated response). Replying back with all the required information, I received another email saying that they had found my booking. It had bounced due to me giving an incorrect email address. Tickets were resent without hesitation. All done quickly and efficiently. I've always been a fan of Split My Fare. This has galvanised it further! Thank you, Richie for your efforts.
10. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Split My Fare
Hi,
Thanks so much for your feedback, we are pleased to hear that you value our service so highly. We pride ourselves on providing fast and efficient customer service and we are pleased to hear that this is the experience that you had.
We look forward to helping you save money on your train tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Misleading Ticket Restrictions – No Accountability When Things Go Wrong
I booked split tickets through Split My Fare for a journey from Lancing to Oxford, following their itinerary exactly. Despite this, a ticket inspector deemed one leg of my journey invalid and I was issued a penalty fare. I appealed to Split My Fare, expecting support or at least an explanation. Instead, I was met with technical justifications about fare logic and restrictions that ignored the real-world impact of following their advice.
Even after Transport Focus intervened and highlighted how misleading the itinerary was, Split My Fare still refused to offer even a goodwill refund. It’s disappointing that a company built on helping passengers save money offers no help when their guidance leads to fines.
Be very cautious using this service – if something goes wrong, they will not take responsibility. You're on your own.
4. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Split My Fare
Hi Mr Constantini,
Thanks for your feedback.
All tickets we sell are valid, if there are any issues with validity this will be either due to an error with the operator or their staff, and you can claim compensation from them as such.
Terrible customer service, awful to deal with
Train got cancelled and Split my fare and the operator just pushed me back and forward between each other, but Split my fare were much worse to deal with. Avoided answering any questions I asked, took over a week and still didn't get sorted out . If anything goes wrong with your journey they hope to delay you until you go away, it's not worth the hassle.
27. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Split My Fare
Hi Luke,
I am sorry to hear that you were not happy with your experience.
We have to abide by strict refund rules set out by National Rail and the operators, as such we cannot provide a refund for a cancellation if any of the tickets have been used, the operator has to issue this.
Best wishes,
Pete
Founder - Split My Fare
reliable and the best prices
Split my fare are reliable and their customer service is great.
2. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Split My Fare
Hi Sarah,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found our customer service team helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Excellent service
Excellent service. I had to cancel my trip due to my daughter breaking her foot and I needed to cafe for her. Speedy service and admin fees were reasonable.
1. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Split My Fare
Hi Graham,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found the refund process easy. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Seat reservations
Tickets are cheaper than on other sites, however occasionally the seats change during the journey, which isn’t always practical.
17. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Split My Fare
Hi Gemma,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found the tickets to be cheaper with us. We try to ensure there are no seat changes when a customer's ticket changes but unfortunately with some operators, their seat reservation systems make this very difficult.
We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great service
Had 2 journeys cancelled. Full refund sorted within 24 hours. Great service.
27. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Split My Fare
Hi Martin,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to get a refund. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Richie was super helpful and very quick…
Richie was super helpful and very quick with sorting out my issue! Thank you so much.
26. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Split My Fare
Hi Abbie,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found Richie to be very helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
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