Split My Fare Arvostelua 

Found out I’d accidentally booked wrong time. Was advised amendment would be £5max which was expensive for what should be a free service when booking tickets in advance but at least it was expected. They actually kept £6.35 which is 13.5% of the ticket cost. Unhelpful customer service rep Richie explained the hidden charge was a share of my savings! Saved nothing, gained a headache. Better off booking on the day with the friendly people in the ticket office. Would recommend avoiding.

The level of attention and respect given to my request even though it came late made me happy and satisfied with the customer service you provide.

I booked tickets and stupidly selected wrong return date. Contacted company and they responded within the hour and subsequently resolved it by refunding me so that I could rebook. No issues whatsoever. Thank you

Excellent customer service from Richie. Thank you so much!

I buy all my train tickets through them but only recently had to contact customer services for the first time to rectify an issue. They were prompt, helpful and sorted it out for me!

Cheaper tickets and a great customer service.
I didn’t receive a confirmation when I purchased my ticket, as there was an issue with my email.
I emailed them explaining the issue and a guy called Richie got back within minutes and resolved the problem.
I will always use ‘splitmyfare’.

It is great to save money when you travel by train, but it is also great if you get excellent customer service too. I made an error yesterday evening. This morning Richie sorted it out without any quibble or cost to me. I can travel with confidence using Split My Fare.

Just superb customer services when the mistake was our own! Special mention to Richie who replied to a late night email at just after 8am the next morning! Not only that but he then managed our changes and by 9:15am our mistake (I reiterate OUR mistake, NOT Split My Fare) had all been completed. Brilliant and would recommend SMF to everyone. Thanks v much.

Always find the best deals and really easy to book via the app. Absolutely amazing customer service - even answered my recent query and resolved an issue way out of office hours and was refunded by the following day.

The train company cancelled part of my journey. I was unable to book a suitable alternative therefore requested a full refund. The online form did not work for some reason therefore I emailed Split My Fare. A response was forthcoming within an hour and the matter was sorted out over a couple of emails.
Very quick and efficient service. It is rare, these days, to receive such excellent customer service.

If I could give more stars I would!!!
After a panic in bed at midnight thinking- I can’t remember seeing my tickets, and searching through my emails I could not find my confirmation of booking to Edinburgh for me and a friend from two months ago… In a panic I emailed customer service giving what info I had- by 7.58am THE TICKETS WERE IN MY INBOX! I’m sure they must have been automatically deleted from my junk originally.
Richie you absolute gem!!! Cannot thank you enough and now me and my friend who are very in need of this trip to Edinburgh for Fringe can relax!!!
Top tip- create an account so this infor can’t be lost.
I will use you for every trip going forward!

First time user, saved myself £29 on my journey with Split My Fare.
I had made a mistake when ordering tickets and sent to wrong email address.
Purchased Saturday evening and raised the issue via email Sunday morning, had a swift response from Richie regarding the wrong email given, within the hour Richie had issued e-tickets to correct email with confirmation.

Brilliant customer service from Richie especially with it being a Sunday!
Deserves the 5*
Will 100% use again.

I have now used Split My Fare on a number of occasions and have always found that I have saved using their site as compared to other ticket sales sites. Recently I had an issue with a lost ticket which I later found and a refund was organised by Richie giving great customer service.

I ordered tickets that were never received. When this was raised, I received really poor and condescending customer service from Richie (Customer Service) and Pete (Founder). Adament on blaiming the consumer for their failings. The issue has needed to be escalated to a third party to be resolved at the cost of my time. Will never use this service again and would not recommend it to anyone.

My train from London to Glasgow was cancelled on Monday evening due to Storm Floris. I emailed asking splitmyfare if I could use my ticket on another train. I then saw the train company had published guidance that tickets would be valid all day on Tuesday and planned to travel then. When I woke up in the morning splitmyfare had cancelled my ticket without me asking and without my consent. When I explained to them that I now didn’t have a valid ticket for travel they said they had ‘assumed’ that I had found another journey (even though all trains had been cancelled) and basically told me I had to book a new ticket (which was 4 times the price of my original advanced ticket). They are now ignoring my emails. I have been using the company for years and have always received good customer service so I am very disappointed. They have lost a customer for sure.

I can’t recommend the team at split my fare any more highly. After booking our trains one of our party had an accident and we had to cancel the visit. split my fare asked for proof of injury which we quickly sent across and the tickets were instantly refunded. Such a helpful team with great processes

Excellent customer service from Richie.
Prompt reply and sorted my query / refund as I expected very quickly without any hassle or too many questions.
Thank you Richie and Split My Fare.
Abdul

Richie from customer care was excellent and very helpful, advised and guided me through the refund process and made it very easy. Thank you!

Easy Money saving on train tickets and great customer service team.

Really easy to book tickets, always seems to find faster and cheaper roots than other platforms. Really easy to change advanced singles for a refund if booking the same journey at a different time. Great that they now send you calendar invites as well.