I ordered my mum and necklace with initial discs on the chain for Christmas last year. Unfortunately the chain broke recent at our own fault but as it was still under warranty the team organise a free... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
My necklace is more beautiful than expected! My first necklace was something very similar that I purchased off of Etsy after my 2nd born child. Unfortunately that necklace broke and i never replaced... Näytä lisää
Yritys on vastannut
I recently ordered a Belle necklace, but unfortunately my order never arrived. I reached out to customer care, and I was so impressed with how responsive and helpful they were! They assisted me quick... Näytä lisää
Yritys on vastannut
I have been a fan of Oak and Luna for a few years now! I love all of my pieces. My favorite necklace was recently damaged, and I reached out to Customer Support (not expecting anything, just asking if... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Your destination for custom and fashion jewelry. Explore Oak & Luna for bracelets, necklaces, rings and more. Everyday beautiful.
Yhteystiedot
Yhdysvallat
- support@oakandluna.com
- oakandluna.com
4,5
Erinomainen
11 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Beautiful jewelry piece!
Customer service is amazing! Quick response, great communication and fulfilled my order! Quality is amazing, and beautiful jewelry!
1. heinäkuuta 2026
Vastaus yritykseltä Oak & Luna
We are so happy to hear that you had such a positive experience with our customer service and that you love the quality and beauty of your jewelry! Thank you for your wonderful feedback.
The Oak & Luna Team
initial necklace
Love the initial necklace. It’s exactly what I wanted. Dainty and beautiful.
24. heinäkuuta 2026
Totally exceeded my expectations
Totally exceeded my expectations! Beautiful! I love it and would recommend Oak and Luna to everyone!! Excellent detail work! I will definitely tell everyone where I got my bracelet!!!
24. heinäkuuta 2026
Vastaus yritykseltä Oak & Luna
We're thrilled to hear that your bracelet exceeded your expectations and that you love it! It's wonderful to know you appreciate the excellent detail work. We truly appreciate your recommendation!
The Oak & Luna Team
Great website easy to navigate and…
Great website easy to navigate and plenty of detail for each item. Excellent communication from order to delivery.
The necklace is perfect, good quality, very delicate, very pretty and a perfect gift to give.
Item delivered before the estimated date which is always a bonus.
Will definitely be ordering more items from Oak & Luna.
Thank you
23. heinäkuuta 2026
Vastaus yritykseltä Oak & Luna
We are so pleased to hear you had such a positive experience with us, from browsing our website to receiving your beautiful necklace. We appreciate you highlighting the quality of our items and our communication. We look forward to your next order!
The Oak & Luna Team
You were so kind and helpful when I…
You were so kind and helpful when I told you why I was buying it, so would definitely recommend you to all my friends
23. heinäkuuta 2026
Vastaus yritykseltä Oak & Luna
We're so glad we could assist you and appreciate your kind words. Thank you for recommending us to your friends!
The Oak & Luna Team
Tarnished cheap jewelry
Ordered s few pieces from this company. They were, at first ok. On a whim I ordered the initial in sterling. Gave them one more chance. Also on sale. This piece arrived tarnished, like so many other reviewers say. The chain was half silver and half brass colored. It was like dime store jewelry. The plate with initial was so tiny ( smaller than a small baby fingernail) I could hardly see the S. I immediately sent pictures to customer service. Reply requested pictures and explanation. First: how can a chain be sent to a customer ( 65$) noticeably tarnished.
Second: Arrived on a padded holder but no box?
Totally miss represented. They offered me a replacement ( heck no) or store credit ( no!). Then explained their silver is only plated. So tarnish is expected. Oh really???? Doesn't say that on the website????? This store was good but if you look at reviews it's gone downhill. After 5 or more correspondence they finally agreed to refund me. Ok. They say nowhere they only offer credit at store. In fact they didn't even care to get it back. Probably not worth shipping. Never again will I order from this company. Trash jewelry. Absolutely garbage.
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oak & Luna
Dear Bennie,
Thank you for taking the time to share your feedback with us.
I'm sorry that this order didn't meet your expectations. I understand how disappointing it must have been to receive a piece that left you feeling this way, especially as a returning customer. We always want our customers to be excited when they receive their jewelry, so I'm sorry that wasn't your experience.
At Oak & Luna, we take great pride in both the quality of our jewelry and the service we provide. While we clearly outline the materials used in each design on our website and include care guidance to help keep each piece looking its best, tarnishing is certainly not something we expect a new piece to arrive with, nor is it the experience we want for any of our customers.
We stand behind our jewelry with a standard two-year warranty, and our warranty and return policies are available on our website before purchase. After discussing your concerns together, I'm pleased we were able to reach a resolution that worked for you.
Thank you again for bringing your experience to our attention. Feedback like yours is incredibly valuable and helps us continue improving. If there's ever anything more you'd like to discuss, please don't hesitate to reach out to me directly by email. I'd be more than happy to help.
Kind regards,
Nicola
Beautiful Jewlery
The jewlery is always gorgeous , exactly as pictured,and ready to wear!!! Cant say enough about the beauty and perfection of all of the jewlery i have purchased.
21. heinäkuuta 2026
Vastaus yritykseltä Oak & Luna
We are so thrilled to hear how much you love the jewelry you've purchased from us! Your kind words about the beauty and perfection of our pieces mean a lot.
The Oak & Luna Team
VERY DISAPPOINTED
VERY DISAPPOINTED
I ordered a necklace on a whim, paid extra for fast delivery and then immediately realized that it would arrive while I was on vacation.
I emailed the company minutes later to ask them to cancel my order, as per the instructions on their website. They clearly stated that you can cancel your order within two hours of submitting it.
They responded to me the following day, saying that it was too late to cancel it, even though I reached out to them within the two hour window.
To add insult to injury, as soon as I put in my order, they sent me an email offering 20% off a purchase and then another email offering $50 off a purchase.
Then I received my necklace and I have no choice but to keep it because they don't offer refunds. I'm really disappointed by it. It is shiny and cheap looking, looks like something I could've bought at H&M for $15
This has been an incredibly disappointing experience and needless to say I will never order anything from this company ever again.
I'm puzzled by the positive reviews but all I can tell you is I'm a real person and a really disappointed one.
My order number: 273905016
4. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oak & Luna
Dear H A K,
Thank you for taking the time to share your feedback. We're sorry to hear that this experience did not meet your expectations.
At Oak & Luna, we take great pride in both the quality of our jewelry and the level of customer service we provide, so we're genuinely disappointed that we let you down on this occasion.
We've responded to your email and would really appreciate the opportunity to work with you directly. We look forward to your reply so we can review your concerns in detail and provide a suitable resolution.
Thank you again for bringing this to our attention, and we hope to have the chance to restore your confidence in us.
Kind regards,
Nicola
Great Quality & Customer Service
I recently ordered the Zoe Initial Necklace from Oak & Luna. Once it got here, I could tell the quality and craftsmanship were worth the wait. But if I’m being honest I did issue an exchange for my item. This is because once I saw it, I realized I didn’t like my choice in the amount of letters or the order I chose for my necklace. I felt it didn’t look right, so I decided I wanted to add an extra letter. Thankfully Oak & Luna has a seamless process when it comes to their returns and exchanges. I was able to receive store credit so that I could turn around and reorder my necklace the way I wanted with no hassle. It took about 2 weeks to get here. Overall I had a great experience with Oak & Luna and will definitely recommend them to anyone looking for beautiful custom pieces that are personal and unique!
21. heinäkuuta 2026
Vastaus yritykseltä Oak & Luna
We are so happy to hear how much you love your Zoe Initial Necklace and that its quality and craftsmanship met your expectations. We understand that sometimes the initial vision for a custom piece can evolve, and we're glad our exchange process allowed you to create the perfect necklace you envisioned. It's wonderful to know that we could provide a seamless experience and that you'll recommend us for unique, personalized pieces. Thank you for your kind words and positive feedback!
The Oak & Luna Team
I really like my neckless- thank you:)…
I really like my herringbone necklace- thank you:) it make me happy and i love it
20. heinäkuuta 2026
Smaller then expected
The experience was great. I just thought the tags on my necklace were bigger. They are in the small size.
21. heinäkuuta 2026
Vastaus yritykseltä Oak & Luna
We're glad you enjoyed the experience! We appreciate your feedback regarding the tag size and will consider it for future product descriptions.
The Oak & Luna Team
Quick shipping
Quick shipping. Updates on my order. Quality product. Very nice necklace! I couldn’t be happier with my item and will definitely buy from here again!
20. heinäkuuta 2026
Vastaus yritykseltä Oak & Luna
We are so thrilled to hear how happy you are with your necklace and our service! Thank you for your wonderful feedback.
The Oak & Luna Team
It is always great
It is always great ordering items from oak and luna. Their quality and customer service are beyond amazing. Plus, the personalizing items is a HUGE HIT for yourself or presents. :)
18. heinäkuuta 2026
Vastaus yritykseltä Oak & Luna
We're so happy to hear you consistently have great experiences with our items and that our quality and customer service exceed your expectations! It's wonderful to know that our personalized items are a hit for both personal use and gifts.
The Oak & Luna Team
Great jewelry
Great company! Good quality jewelry for an affordable price. I also love the personalization and the different styles to choose from.
18. heinäkuuta 2026
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