Beautiful Mother's Day necklace with children's name on the beads. Fast delivery. Lovely package. 2 year warranty if needed. Preview available for most of the items where you add a name, so you can... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
My purchase arrived almost a week earlier than anticipated. The necklace was perfect! 3 names plus 2 small diamonds. It looked awesome. Then for a reasonable price I added a pair of flower earrings... Näytä lisää
The easy order process and checkout. I love my silver grandmas necklace! My grandchildren's names were spelled correct and the fine cut out of the names is perfect 👌Shipping was included, quick and p... Näytä lisää
My order arrived on time and was presented beautifully. Each piece was in its own box with a cleaning cloth. When I opened my selections, I was delighted by the quality and craftsmanship. Customer ser... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
At Theo Grace, we make jewelry that means something. Our pieces are designed to celebrate life’s most meaningful moments, from names and dates to the memories you want to carry with you every day. Co-created with Nicky Hilton, Theo Grace brings a fresh perspective to modern jewelry, where style meets sentiment and every detail is thoughtfully designed. Each piece is carefully crafted by our team, from the first idea to the final finish, using quality materials and a deep attention to meaning. Whether you are marking a milestone, gifting someone you love, or simply treating yourself, Theo Grace is here to help you say it beautifully.
Yhteystiedot
Yhdysvallat
- support@theograce.com
- theograce.com
4,6
Erinomainen
277 arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Just received the necklace but it is…
Just received the necklace but it is just as it appeared on the website. I love how it looks.
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Special necklace
The necklace was so meaningful and special because it had my children’s initials. I wear it every day now.
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Garbage custom order
Custom necklace for Mother's Day was completely screwed up, doesn't look anything like the website photo. The moment has passed and we don't want the product anymore however their "risk free" return policy is actually not risk free since I'm out the cost of the necklace!
8. toukokuuta 2026
Oma-aloitteinen arvostelu
The design and craftsmanship is exactly…
The design and craftsmanship is exactly what I wanted and exactly what was delivered. Such a beautiful piece of art that was custom to my specifications
And delivered flawlessly , I seriously recommend Theo Grace. An amazing company
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Paid £10 for the express delivery
Paid £10 for the express delivery, and been notified that the necklace won't arrive until 18 May, which was exactly the same time frame as standard delivery. Poor practice and feel conned paying for the premium service that didn't deliver.
My young daughter is extremely upset as it didn't make her mothers birthday|!
3. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Theo Grace
Hi Alistair,
I’m very sorry to read your review, and I completely understand your frustration and disappointment.
I can see there was an unexpected delay in production, which meant your order was shipped later than originally planned. I truly appreciate how upsetting this must have been, especially as the necklace was intended to arrive in time for your wife’s birthday, and I’m so sorry to hear how disappointed your daughter was as well.
I’ve sent you a private email so I can help further personally. I will make sure that this is resolved as soon as possible.
Kind regards,
Anna - Theo Grace Customer Support
Best customer service
Best customer service! Always taking care of their clientele.
14. toukokuuta 2026
Oma-aloitteinen arvostelu
I loved the photo send through when…
I loved the photo send through when finished before been send. Was kept up to date on where my package was at all times. It was a gift for my daughter for mother's day and she absolutely loved it, made her day. It was stunning. The gift boxes and bag finished it of perfectly. Thank you
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Absolutely stunning
The ordering was easy shipping came quick and the piece is absolutly beautiful.
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Looked and SO Pleased
Looked at the jewelry for several months before I purchased my children’s names on sterling silver beads. Very happy with my purchase.
4. toukokuuta 2026
Oma-aloitteinen arvostelu
Needed a change to my order and it was…
Needed a change to my order and it was prompt and they kept me informed through the whole process. My jewelry arrived and it was exactly what I expected! Thank you TheoGrace for making my GF’s Mothers Day special!
8. toukokuuta 2026
Oma-aloitteinen arvostelu
Much larger than depicted
Much larger than depicted, not quite up to the quality described.
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Theo Grace
Hi Doug,
I’m sorry to read your review, and I’m disappointed to hear that the item felt much larger than expected and didn’t meet the quality you were hoping for. I completely understand how frustrating that must have been.
I’d really like the chance to look into your order personally and help get this resolved for you as quickly as possible, but I can’t see your order without more information. I’ve sent you a request via Trustpilot, and once I have more details about the order, I’ll be happy to look into this further for you.
Kind regards,
Anna - Theo Grace Customer Support
When you buy a gift for someone and you…
When you buy a gift for someone and you expect it at a certain time, the let down when it is delayed is huge. Unacceptable to screw up big days like mothers day. Don't lie about your ability to provide a service in a given time. Likely I would have went to a competitor had you not promised delivery within the timeframe described.
12. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Theo Grace
Hi Tyler,
I’m truly sorry for the disappointment and frustration this delay has caused, especially given the importance of the occasion.
You’re absolutely right that when a gift is ordered for a meaningful day like Mother’s Day, the expectation is that it will arrive within the timeframe that was promised. I completely understand how upsetting and discouraging it feels when that doesn’t happen, particularly after planning ahead and trusting the delivery estimate provided.
Please know that I genuinely apologize for letting you down in this experience.
I have already made a follow-up via email regarding your shipment so our team can continue investigating and closely monitoring this matter. We truly want to do everything possible to help get your order to you as soon as we can.
I also sincerely appreciate you taking the time to share your experience and feelings so openly. Feedback like yours is incredibly important, and I completely understand why this left such a negative impression.
Again, I’m very sorry for the inconvenience and disappointment this caused, and I’ll continue doing my best to assist you however I can moving forward.
Sincerely,
Kyrene
excellent quality and customer service!
12. toukokuuta 2026
Oma-aloitteinen arvostelu
Perfect & lovely piece of jewellery
Perfect & lovely piece of jewellery.
My husband loves it. Highly recommend buying from this company. Customer service is A1. Quick delivery. Packaged nicely.
12. toukokuuta 2026
Oma-aloitteinen arvostelu
The items are beautiful and well…
The items are beautiful and well crafted. Shipping was fast and arrived before Mother’s Day. I am vey pleased with the purchase and will definitely be buying from Theo Grace in the future.
9. toukokuuta 2026
Oma-aloitteinen arvostelu
From order to delivery it was all…
From order to delivery it was all positive and the quality is great
12. toukokuuta 2026
Oma-aloitteinen arvostelu
My purchase arrived almost a week…
My purchase arrived almost a week earlier than anticipated. The necklace was perfect! 3 names plus 2 small diamonds. It looked awesome. Then for a reasonable price I added a pair of flower earrings.
The perfect Mother's Day gift for my daughter!
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Absolutely stunning necklace & company
Absolutely stunning necklace. The company is wonderful. They sent an email with a preview of the necklace completed before shipping it out. Great experience! Definitely recommend.
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
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