mobilize.com Arvostelua 105

Awful shambles of a company. I handed my car back in January, didn’t receive any communication for a month and then finally got a final statement. I called to dispute some charges which the advisor agreed with and I was told I’d receive an updated statement in the post. I received nothing other than calls chasing payment, where on multiple occasions I was suddenly told I owed £1000 in excess mileage, despite this never being on my original statement and knowing for certain I did not go over my mileage. I have tried raising a complaint and they have breeched FCA guidelines by not even acknowledging this. I still don’t know if they’ve even opened a complaint or not. If you go to buy a car and the finance is through Mobilize, go elsewhere. I have financed multiple cars and never had a problem but this has caused nothing but stress and wasted hours of my life on calls, chasing them so I can pay. Avoid at all costs.

Un préstamo de 5000 euros con unos intereses de más de 1800 euros a pagar en 3 años. Eso ya lo acepté de primeras porque no tuve más remedio por culpa del concesionario. Intenté cancelar el préstamo anticipadamente 5 meses antes, del orden de 700 y algo euros y me cobraban más de 700 euros por penalizaciones, basándose en promociones y regalos que se me ofrecían en paralelo. Fui a mirar de qué promociones hablaban y solo había inscripciones a sorteos, y una vale para canjear por una lavado básico del coche en una estación de servicio de Repsol de 5 euros. Incluso para recibir el vale tuve que hacer gestiones de reclamación a parte porque no me llegaba. Este país está repleto de empresas así... futuro malo para España.

What an absolute disgrace of a company! Making it so difficult for us to hand a car back which is more than halfway through the pcp contract. Impossible to contact anyone, to then be told we have to wait until an inspector has been out to assess the car! 3 weeks and still no confirmation of an inspector or any contact details can be given to us to reach them!

PLEASE AVOID THIS SHAMBLES OF A COMPANY!!!

I wish we'd of read the reviews before hand because going by all the reviews we aren't the only one that's having issues!

ABSOLUTE JOKE!!!

Terrible communication, handed my car back to them 3 months ago and out the blue I get a phone call to pay a damage fee that they supposedly sent via email which i never received, hounded by text a text message since finally recieving an email which I requested and when I try to call to pay you get put in a cue which cuts you off when it says you are doen to a two minute wait time...... Absolutely shocking company to deal with.

The worst finance company I have ever had the misfortune to deal with. If I know from the beginning that they were this awful I would have never bought a car from them.
If I could mark the as 0 stars I would because they have 0 customer service, 0 management, 0 in efficiency, 0 in providing the necessary information for customers to effectively complete any required actions for the finance agreement.
I received and email from them asking to provide a signed agreement with a photo and a copy of my driving licence, which I did in December. 4 month later I received a text and letter to say that I awe a certain amount to them. I called them on 3 separate occasions. First call they told me that they have problems with their system and a back log and there is nothing to worry about. I asked them to send me an email to confirm this which I did not receive. Then they called on a different day to say that I awe them money. I told them that I already spoke with them and that I have been told that I don't need to do anything because the problem is on their end. They told me that they will send me a new agreement that I need to sign and send back to them. I asked for clear instruction where to send the signed document which of course I did not receive. I called them again to ask for the email address and before I could finish my sentence, I was interrupted and told that I could send the document to a customer services email and they will forward it to the relevant department. I asked for the email of the department I needed to send the document as I feel that sending back details and personal details to a random customer service email is not very secure and in breach of GDPR. I was given an email address that bounced back as it could not be found. In the end I had to send my agreement to the customer service email in the hopes that they will send it to the right department. This is a nightmare and clear breach of GDPR.

Bought a second hard car through finance, 5 years old with 51,000 miles and they charge you for damages and por repairs from the previous owners complete sharks.

Onze Renault staat bij de garage in Gouda onze banden zijn versleten en een medewerker van Mobillze wil na 2 jaar ons geen nieuwe banden geven.

Lekker veilig voor je kinderen en Kleinkinderen
Maar je mag wel 815,00 per maand betalen voor je auto
Nooit geen auto lease met dit bedrijf.

Awful service. Totally incompetent. Sold my car to a dealer and sent battery transfer document 3 months ago. Dealer sold the car on and new owner filled in the forms but no transfer. Have phoned emailed and resent documents, Staff polite and say they will sort it out bit nothing happens. Follow up emails or phone calls and they deny getting the information. Staff always polite but something fundamentally wrong with their systems. Avoid if you can.

Terrible, terrible company.
Bad communication, different departments don't know what is going on.
I asked to change battery lease payment, 4 months later, still not changed.
Impossible to get rid of the car even though I've sold it. Untrustworthy company. I think everyone who has had bad experience should all complain together to citizens advice, Martin's moneysavers and the financial ombudsman. Clearly we need to work together to bring this into the light

Looking at previous reviews I feel I may be wasting my time reviewing this unscrupulous bunch of burglars who continue to treat the personal car leaser with utter contempt, however, if it may serve to be the last nail in their coffin, here goes……….

I leased a Nissan Qashqai, three year lease , delivered on 8/12/2021
I decided to surrender the contract early and handed the car back on 19/9/2024, after having paid 50% of all outstanding payments in the contract - fair enough, my choice.
The car was in excellent condition, I had even put two new tyres on the front in order to hand the car back in good faith ( that’s a word they’re not familiar with ), they still had up to 2k left on them but this being my first ( and now last ever ) lease I wanted to do the
decent thing ( another word not in their vocabulary).

Inspection day came.
Initially they tried to slap two ‘ fines’ onto me
One for £210 for ‘late’ services.
The first and second services were stamped in the service book as being within the first and second anniversary of my custody of the car.
Another for £90 for a scuff on the upper side of the rear bumper where the tailgate had been rubbing due to maladjustment from new, something by the Inspector’s admission, I had no control over. ( the car was still under warranty when I surrendered it )
I was asked at the end of the inspection if I accepted these charges to which I strongly rejected.
Heard nothing for SIX WEEKS.
Then a letter drops through my door demanding not only the aforementioned but also nearly £60 in ‘excess mileage’ charge. My car was on a three year lease at 8k per annum, I handed the car back with 22,044 miles on the odometer, even if that average mileage had continued to end of contract, I still wouldn’t have reached 24k.
Already having taken this up with Select Car Leasing, ( who were extremely supportive) I decided to contact both the CEO of RCI/ Motorize and the U.K. Director of Nissan.
I was ignored by RCI but did have a response from Nissan .
( the CEO of RCI is clearly too busy in his ivory tower to be bothered with peasants such as I, even though we pay his wages )
In the meantime, after challenging these fines, they have since rescinded the £210 for the ‘missing service’
( there was NO missing service at all) and no explanation as to why I had been charged in the first place.
Still insisting on the excess mileage charge I demanded a full written calculation of the said charge, this was never forthcoming.
Two more weeks passéd and I receive another email to inform me that no excess mileage charge was due after all.
So this just left the £90 for the scuff, which I have reluctantly paid to put an end to this matter.
This has put me off leasing a car permanently and RCI are totally responsible for my decision.
I had no choice in choosing this finance company and I would therefore urge any potential leaser to check with the leasing company who the finance is administered by and avoid RCI/ Motorize at all costs.
This company at best are totally inept and at worst a bunch of lying, unscrupulous burglars intent on screwing what they can out of you at any cost.
They will concoct any reason to slap additional charges on to you.
Even though I have been successful in having two charges rescinded, I will not let this matter go.
After the requisite eight weeks of initial contact have passed and I am still dissatisfied with their response, I will be reporting them to the FCA/ Financial Ombudsman.
I have every email between us on record and it may make good reading for them.

They are obviously not concerned about poor reviews! Ongoing complaint about a faulty Nissan Ariya delivered on 27th May and has been in the Nissan garage trying to sort out a problem ever since. Car was not checked properly before delivery and refusing any relacemtor refund. 5 months of a two year lease when I do not have the car they promised.

Horrible horrible company and staff. Not a coincidence the rating on this website is just 2 stars.

Avoid at all costs. Numerous problems continuously. One example, was kept on hold for over an hour today (despite being “next in queue”) for someone to pick up the phone and instantly hang up on me.

Disgusting customer service with an office of literally 2 people that decide to do nothing all day because clearly they hate the company as well.

sold my zoe to a friend he agreed to take battery finance on, all paperwork was sent/signed 1 email sent to acknowledge 3 months later i am still paying the lease i have contacted by phone several times asked for it to get sorted and email what is required still paying tryed again and get put on hold for ages when trying to contact not happy.
the staff are always polite

Worst car sharing ever in the whole world. They charge 500 eur deposit each time you book and only refund in 30!!!!! days.

Terrible organisation. They failed to process a battery lease agreement which the buyer of our car returned to them three months ago, and are still saying we are liable for the payments.

This company are utterly inept. We owned 2 Renault Zoe cars which had battery leases. The cars themselves were great, so we decided to trade in for newer electric models. This is when the problems began because, like other reviewers here, Mobilize just don't do their job They keep hounding and threatening us for the battery lease payments even though the cars are sold on and the new lease holders are paying the lease. They are so useless they even sent me a demand for an arrears payment showing the new leaseholder was paying the lease for the last 5 months! Phoning is an utter waste of time, they won't respond to emails as our email address is not on the contract any longer...so we ask them why are you writing and threatening us? If I could give them less than 1 star I would as this has been going on for over 8 months. Never ever lease a car or battery through Mobilize...dealing with them is like groundhog day and you will be beyond frustrated with their service. I cannot suggest anything they can do to improve their customer service - it's beyond all hope and needs to have a full scale review to begin again with the basics...listen to your customer.

Ok...there is a load of paperwork but my car arrived promptly and the process was straightforward.

This has been the worst summer of my life thanks to Mobilize
Sold my car in April this year ( a battery lease with mobilize)
I did all the paperwork that was asked of me , with the new owners name and account details, he then sold the car . Mobilize has failed on all accounts to send out a new lease agreements to the new owner and still chasing me !?
Countless conversations with the switch board people that led nowhere . They now threatening taking me to court for £ 3000!

They have failed to communicate with me and the new owner and at one point sent out a document that no one can open !!
I wonder if this was their intention all along .

Too much to type here re my derision for this company.
Lets just say that I will never lease a car again. Ever!
Worst company that I have ever had to deal with.
On this review site it asks for date of experience. I have had multiple experiences.