Arval UK Arvostelua 5 515

Feb 26 had required a tyre replacement through out maintenance package purchased. The incorrect tyre fitted, now 17th April and 7 visits from a tyre company organised by Arval and still no tyre. Incorrect tyres ordered, tyre suppliers not arriving. Arval don’t care, they don’t call back. They even said it’s fine to drive on the tyre fitted. I asked why tyre I have and they couldn’t tell me. The car is now parked up not being driven still paying the monthly fee. Yet they can’t even get a tyre replacement right. Left reviews on X that are now being ignored, told on the 17th April they will call back and no call back.

The standard of customer service is excellent, very professional, helpful and polite,from day 1 when I got my car in September 24.
Always happy to help and advise with any queries I had.
Thank you

I’ve had a great experience with Arval through my salary sacrifice car scheme. Communication has been excellent throughout, and the team are consistently professional, responsive, and genuinely supportive whenever needed. The whole process has felt easy and well‑managed. Highly recommended.

i lease an EV through salary sacrifice . Arval have a wide range of vehicles available with clear pricing and their online catalog is easy to use when obtaining a quote.
The lease payment includes serving and insurance so there are no hidden costs.
Excellent communication from Arval, dealership and delivery company.

I purchased my vehicle off arval at end of lease. Arval were awful and I will not go anywhere near them again. I spent 120minutes on hold trying to speak to someone. They charged me road tax 1 month after id purchased my van. They charged me rental costs even though I was told there would be no extra charge after my contract end date, as they said I could have a grace period for a few days while the finance company and arval sorted funds. This delay was not my issue so I was unfairly charged.

I got a vehicle with these people through Pink Lease (who were great, now called Total Motion). The contract started in December 2025, within the contract I was charged 3 months ahead therefore told I did not need to pay until February. However, these people took it upon themselves to try and charge me then threaten me with negative file entries if I did not pay them again. You cannot speak to a person, because they are allergic to answering the phone, unless you have 50 minutes to wait for someone to answer the call. When they do, they are cocky and arrogant with little knowledge of the case.
i have written a formal letter of complaint and will wait to see how long before they learn to read that! they have been paid and on time. I now seek a better lender.

Delivery agent kept me informed at all times of arrival time. Once here gave me a thorough talk on new vehicle.

Helpful, friendly, professional team that did well to answer all questions and fill requests.

Mario was great through the process. Some confusion and delays caused by Mercedes issuing revised carbon performance criteria for the key during the order process but we got to a good outcome thanks to Mario.

Leaser beware!
This company automatically pay parking fines on vehicles leased to you - accepting full liability on your behalf with no communication, when they should not be doing so. To add insult to injury, they charge you an exorbitant admin fee to pay the fine.
Edit to respond;
You have already “investigated “ this using your own apparently impartial review team.
You, as a company should not be admitting parking fine liabilities to a private parking company.

Dreadful company. I have leased cars before but no company as bad as this. Communication is so bad. Unexpected charges. The final straw was when I returned the car in perfect condition to be charged £299 for the most minute scratches on the bumper. Fair use policy eh? Shocking . I only do 4k miles a year , female driver. Car was immaculate. I appealed and was declined and they send straight to debt collection. Glad to see the car going to see the back of them . I will lease again but if Arval are involved I will run a mile.

Great service from Jacqui Probets in team Sunbeam… she was very patient with me and supported me in selecting a vehicle for my work. Great communication and no question was unanswered. I really recommend Arval and definitely Jacqui!!!

Had multiple cars from Arval over many years. All is good until you need customer service. Appalling response, any issues then you are locked into a huge amount of time trying to get through on the phone.
They have taken large amounts of money from my account and when i eventually got through (1st April 26) their invoice data they sent me does not even closely match what they took from my account. Having sent them a breakdown of figures ten days later I am still waiting for a response.
Now been listening to their hold music for 28 minutes, so have given up! Next step will be to cancel the direct debit and wait for them to contact me.

Customer service is an absolute joke! Wait on line to get through only to be met with agents who have no clue on the policies and procedures.
Finally get through to the complaints team, they are no better and lie about being called back by a manager!!

Do not use, try another company...

This is the third 1 star review as Arval is absolutely disgusting to use. I have had a massive complaint against them anything they can't explain away is ignored and swept under the carpet. I almost died and have lost my income yet these inhuman disgusting people want me to pay them over £1700 to take the vehicle back which was actually delivered in breach of the contract as I was in hospital fighting for my life when it was delivered. I am now dealing with loss of job, serious injuries and PTSD but this means nothing to this vile company. PLEASE AVOID AT ALL COSTS THEY HAVE NO COMPASSION AND WILL JUST TRY TO SQUEEZE AS MUCH BLOOD FROM YOU AS THEY CAN.

Just to add as they have replied. The complaint was closed without everything being investigated properly. The car should not have been delivered as I didnt take delivery as i was fighting for my life in hospital. Complaints said and I quote this was a very serious accusation (it is not an accusation it is a fact as has been proven to regulated collections department at Arval) and would need to be investigated. She then proceeded to have this signed off without any investigation whatsoever. I have all of the emails to prove this. So no you have not checked my account properly and are just as bad as complaints trying to avoid and cover up serious complaints. I have had to edit out the members of staff names I used even though I have email proof of everything and their names in them. This is Arval clutching at straws to tey and cover this up and get the review removed. They didnt even attempt to explain the serious contract breach just tried to get it removed. Laughable and typical of this disgusting company.

For anyone considering using Arval and Pike & Bambridge (P&B), please reconsider.

After agreeing a lease in July 2025, a month later a fault occurred with my new car. It was agreed between Pike & Bambridge and Arval that the repair for the fault would be covered by Arval in writing as per the lease agreement.

Once the repair was completed on the car, I was charged for this by Arval in August 2025. After highlighting this to both P&B and Arval, I was informed that this was an error and that I would receive a credit for the repair. This was confirmed in December 2025, but the credit never arrived. I’ve been chasing this regularly since the start of 2026 with little to no response from the team at Arval. The only update I receive from P&B is that they’re chasing Arval and have no idea if or when I will receive my money back.

It is now April 2026 and this has still not been resolved and both parties are now completely ignoring me.

Due to issues that I’ve experienced, as well as challenges others have also encountered within our company, we’re looking into other providers.

Awful customer service, please avoid using them!

I received my Hyundai Ioniq 6 in June 2025 on a Business Lease. The car arrived with a fault from Day 1 and needed a new computer.
After 3 different computers in the car, the fault still remains and Arval have done nothing to support me in fixing this problem.
I am now waiting for a different computer which will be the 4th one the car has had.
All they say is that I have no rights due to it being a business lease and I can't return the car.
The aftersales support is none existent.

Stay away from this company. Alot of hidden charges which are not told to customers at the start.

Extremely poor complaints department that shows no value for customers and doesnt offer any gesture of goodwill. Dont waste your time making a complaint.

Awful, awful service. I requested a early termination and was given a rough figure and signed a DocuSign. Then I received a bill for much higher so asked for an explanation or breakdown, no one could give me one. The vehicle was collected on 20/02/26 and they proceeded to take another two payments for March and April! I called regarding this and no one has a clue! cancelled my direct debit and sent a complaint on 18/03/26 with no acknowledgment what so ever. I then receive a email from collections for the early made up figure of early termination of contract. What ever figure it is we have paid more than the early termination was! they owe us!!! avoid at all costs. I will probably have to go to Financial ombudsman when the time has lapped because they are that awful.