Merlin Archery Arvostelua 132

Dispatch times are a joke. Ordered an item "24hrs Royal mail" and 7 days later its still sat in their warehouse.
It would have been quicker the plant a seed , wait for a tree to grow and learn how to whittle that tree down into the item I ordered.
I'll never order again.

Ordered and paid for a crossbow on the 25th of March.
It was shipped on the 2nd of April.
It arrived on the 6th April and it was new.
Emailed support, a day later I get a response and they agree to replace it, have this one collected and a new one sent out.
After me constantly chasing and various issues with them trying to collect from the wrong house and then delivering to the wrong house a new replacement arrived on the 20th of May.
I WILL NEVER BUY FROM THIS COMPANY EVER AGAIN.
Useless is an understatement.
Avoid at all costs.
Seems like a back bedroom drop shipping operation run by morons.

I recently placed an order with Merlin. It dragged and dragged, and eventually after three weeks I started to chase them. I was repeatedly promised dispatch the next day, which repeatedly didn't happen.

Eventually I got an email reporting that there was a stock error and the Easton points I ordered weren't actually in stock. The alternative points were £20 more, but Merlin wouldn't swallow the price difference on an £800+ order. Order cancelled.

Sad that despite repeated errors on their part, they wouldn't flex at all. I'll use my local from now on, even if the prices are slightly higher.

I've spent a good few thousand pounds with Merlin over the years. I can't really fault their range and price of products and the ordering process works.

However.

The dispatch times for items which (when ordering) are clearly "in stock" can take anything up to three weeks or so. Merlin has enjoyed the reputation of being the "go to" store for online archery purchases, but their warehousing and dispatch processes really do need to be improved upon in order to keep up with both demand and expectations.

Customer advice and quality of the products seems to be pretty good, but their order processing is SO SLOOOooooo......w. 10 days after I first ordered and the order has still not even started to be processed, let alone picked, shipped or delivered. It will easily be over 2 week from order to delivery by the time I get it - which is really very poor by modern ecommerce standards.

Bad.
Called to chase an order to be told 24hr delivery is not 24hr delivery despite paying for it.
I was told it's 24hr from point of dispatch which is 4 working days after the order was placed. Quicker delivery from the US or Europe.

Spent over £1600 in store and the v bar I was given failed, contacted the store showed them the item and they said it was with over tightening the long rod, no it was a cheap item and only second time of use, wouldn’t buy anything from this store in the future absolutely no customer interaction.
Poor, poor poor!

Excellent service ,fast postage

Excellent service. When preparing my order they (Oliver I think) noticed I had ordered the wrong accessories to go with the bow, called me up, and just charged me the different to put the right ones in the box. Sent soon after. Good stuff.

My husband and I recently took up Archery we were recommended Merlin in Burton on Trent we booked our visit and were welcomed and looked after by Neil. He was very helpful didn’t rush us at all and went through choices and the setup of the bows. And explained everything to us would recommend

After months of watching their website to see when my desired item is available (and frequent telephone calls), I was very pleased to place my order. Days of email interaction ended today with a refusal to accept my proof of age and the instruction that MERLIN ARCHERY was reporting my efforts to the relevant authority.

Excellent service from the Merlin team, great product range and competitive prices.

The website is ancient. The navigation is awful. It feels like the digitial personification of a run down, brick n' mortar cycle shop. It is functionally poor, but it does save sessions between logins.

Paid for premium next day delivery on a Friday morning (which cost a fiver), and it has only now been dispatched on a Wednesday afternoon. I live alone in a flat and work 7 until 6pm. Now my parcel will sit outside or will be delivered to neighbours, stolen or re-routed.

Since there is no option to schedule delivery, you can only time delivery with next day. However if some products are low in stock your delivery may be delayed... so why are you offering the products that aren't out of stock at the time of ordering? Or rather, why are Merlin allowing the purchsse of next day delivery when you know it won't be sent out on time?

I am disappointed.

Great shop with lots of stock, only problem is very very slow mail order took nearly 10 days after payment taken and bits were in STOCK.

Recommend to visit the store in burton Trent if you want yiour item in nowadays delivery times.

Really poor after sales and customer service. I'll not be shopping with them again, they've not earned the more than 1k I've spend with them, so why give them more...

Do yourselves a favour and find another supplier.

My husband and I recently took up archery and were advised to visit Merlin Archery in Canterbury to get kitted out after our beginners course. Nick and Adrian were beyond helpful and gave us loads of advice as well as lots of options to choose from. They were even super patient with me when I took ages to choose a colour! I would recommend Merlin Archery in Canterbury to anyone looking for equipment and we will definitely be back before long. Thanks for all your help!!

I have found Merlin Archery to be very professional, very helpful and very competitively priced, i have purchased quite a few items from them now and can't complain, i would also add that there custom arrows are put together really well...

If you’re determined to purchase anything from Merlin please read their returns policy because if they get your order wrong or the item you’ve purchased is of a poor quality and feels like it’s going to break then they will just give you the middle finger and tell you to return it by fully insured and tracked delivery at your own cost.
They will not refund your postage/shipping and likely will deduct an additional handling/checking product fee from your original payment.

If you’re buying anything archery related then please do your research on the item.
Look up the reviews and search YouTube for any issues or breakages during use because Merlin really doesn’t give a damn after they have your money.

And god forbid that you should leave a truthful review of a product they sell that’s of a negative construct.
Merlin like to “review” your reviews and if it’s factual about the negative points and quality of the purchase you made, then they just won’t publish it!
I guess this is because they have so much invested in the items that they can’t afford to have a negative impact on their sales.

Additionally if your item breaks within 30 days they like to fob you off to deal with the manufacturer of the product when by law it’s Merlin themselves that you have the contract with not the manufacturer.

Great company. Prompt helpful responses to all my questions. Got myself an Adder from these guys and accessories all without issues.
I also had an issue with a damaged limb on a previously owned crossbow purchased from a different seller. Although it isn't one they sell, they tracked down the replacement parts for me from one of their suppliers, and as they received them for free, sent them to me for the price of postage and packing. I'm hoping to find time to visit their physical store in the future. Can't recommend them strongly enough.

I love this archery store absolutely brilliant customer service I’ve bought a few things from Merlin and I’ve been very impressed every time thank you kindly guys