Lobster Mobile & Fibre Arvostelua 

A unique experience. Being able to talk with a person of which made you feel like talking as you would to your best friend. A warmth in there voice that made you smile and felt like they enjoyed their line of work I was speaking with Kyle who had all of these qualities. I've always said no matter what the job there is only one type of person that fits a particular job description and Kyle certainly fits his. He is a natural and also communicated at every level of my situation. To be honest I have spoken about this to my friends as I have mentioned at the beginning a very rare unique experience when contacting a company. Just one thing I wish to mention which is very annoying. While waiting for someone to be free to attend you, stating at the beginning what no you are in the queue not waiting several minutes before that is announced as then the customer can determine whether they have time to hold on or not.

I have been a customer for over 18 months and the service has been excellent. Jose b helped me resolve a query today, he was extremely knowledgeable and resolved my problem. I would highly recommend Lobster for its communication services

I spoke to a team member called Kyle, he was very reassuring about my question and went on to inform me of details pertaining to my initial question that hadn't occurred to me.
Very happy with the interaction, I also didn't have to fight through AI to get to a human 😁

Have got nothing bur praise for your lobster service expecially Tracey this morning concerning my query . 5 star service through and through
Regards pearl garassino. X

I was assisted by Jose B, he was very helpful and polite, thank You Jose B Robert Hastings

Adrianne was really helpful and could answer all our questions, and solved the problem for us. It was a great expeience

Excellent support and assistance from Adrianne today concerning a connection issue in the USA. She was a great help and problem solved.

I spoke too Adrianne she was very helpful and easy too understand her instructions even for a technophobe like myself !!

I had a vey good experience with Kyle. I suffer with ADHD, and using the phone is something that can be so so stressful for me. I had my husband on standby, however Kyle made me feel very relaxed and comfortable on the phone and put me at ease that I was able to relax and say want was needed. He must be one of your very valuable members of your team. Many thanks Kyle.

Brilliant customer service on a day when there were a lot of problems with an outage in Almeria.Problem was quickly solved

Tara was very helpful

Could not wish for a better service. Very efficient and most of all, Tara's patience with me.

Customer service is the worst ive ever experienced.
I went to change my payment card online, and it deleted the option when I removed my card details.
On calling Customer service, I was told this was my fault. I was told I shouldn't have deleted the card.
I asked for the option to be put back on, but was told I would have to email "them" . When I said I would prefer to speak to tech, I was told they don't have any, email only.
So payment due, nothing I could do, this agent refused to do anything, I had to email "them"
So recap, its my fault as a visitor to their website that the user settings are not locked when the website was designed ( By a gibbon I think) and that deleting my card details to add new ones, deletes the whole option, not just user changeable ones. Ok right, guilty.
I had gone on my account to get the phone number as I was getting download speeds of 20.2 maps and uploads of 30.8 maps and Internet was only available in 1 room, but as im not there I can't check in the moment, again I was told email "them" so billing is just "them" tech is also just "them"
Online help is shut down, so no help there either.
So i have recieved no help at all for the low Internet speeds, no option to speak to anyone about that. At this point I decided to cancel but I need to wait for a few months as im not there to get the new one installed etc.
After ending that call, as I got absolutely nowhere, I called again, this agent added the option to add my new bank cards (yay!)
So payment due previous day, didn't go through as old card expired ( my fault for not realising sooner) payment due 1st, now its 2nd, so new card deets in, ok all is best it can be for a bad situation. Called, explained I'd put new card in, asked about payment due, no problem, will go out automatic. Ok, end call
On 4th, no Internet, you guessed it. Cut off entirely as payment not recieved.
I am at my wits end. Call back, agent activates payment, goes through. All OK
Told them again I want to cancel
No, can't do that. Email "them"

In summary, abysmal Customer service, god awful Internet speeds.
No help at all if there's any issues.

We have had an ongoing problem with our Internet. We have made several calls to Lobster but the problem remained unsolved. Eventually we were able to contact Kyle Sneddon from Lobster who could not have been more helpful. He sent well over an hour on the phone with us trying to get the system to work even ringing back on several occasions when the phone connection was lost. Kyle fully understood the problems we were having and arranged for engineers to attend our property the following day in order to rectify the problem. Thanks Kyle!!

I have had Lobster as a service provider in Spain for 5 years and love it but they have let me down big time. I am in a different EU country on vacation with no cell or internet service right now. The Lobster automatic roaming is not working at all. We have no cell service and cannot make calls even to Lobster customer service to fix it. I sent them an email and have not heard back. So we are literally isolated with no cell or internet when we leave the hotel WiFi. I will have to download and pay for an eSIM if we want to use our phones for the next 10 days. This is a bizarre situation with no chat function or ability to contact Lobster because WE CANNOT MAKE ANY CALLS AT ALL. We may have to find a new cell phone service if we ever want to make calls or have internet service on our phones outside of Spain. Lobster is great if you never leave Spain but so far our experience out of the country has been abysmal, a giant hassle and a huge pain.

Great customer service - my call was answered straight away and a customer service representative called Jose B answered my queries clearly.

Just today- I spoke with Steve who finally reinstated a number that has been deleted by mistake (my mistake)
He was great land really cared and committed to solving my problem.
Tara was his supervisor and stand to action. Resolved in 30 minutes after waiting 4 weeks!! Thanks to you both 🥰

Called today, great service and helpful advice from Jose B, All in perfect English. I highly recommend using Lobster.

Jose was the only agent out of 5 that were efficient and fast to get me up and running in minutes...thank you Jose for your support. The other agents were useless I am afraid to say..no one even answered my email...we'll done Jose

What an appalling service. There's no point in phoning as you will wait 30-45 minutes to speak to someone. I pay for their 1MB internet and have yet to receive more than 25% of that. My 5G phone service is so poor that I frequently have no service bars showing on my phone. I then cannot make or receive calls. I have just checked my email trail of reporting the internet issues which dates back 5 MONTHS. Staff only read the newest email and don't scroll back to see the history and the many repeated questions that they have asked. They tell me that they will "pass my issue on" and get back to me. They NEVER do. They even ask me to me patient! So I am paying for a service which I don't receive and zero back up to have the problem fixed. Of the 4 routers that I have had the newest was manufactured 5 years ago. Technology moves on quickly, but not with Lobster. My findings are backed up with friends and family who visit, so they cannot blame my laptop. My suspicion is that the company is expanding quickly and has failed to hire appropriate staff to go with this. If this is the case expansion will be short lived.