KLM Royal Dutch Airlines Arvostelua 112

Ställde in planet 36 timmar innan avgång och undviker att betala ut ersättning enligt EU-bestämmelserna och rekommendation från Konsumentverket. De svarar inte på mail och inte på upprättat ärende. Oseriöst bolag som bör undvikas.

Ik wacht nog altijd op mijn geld. Dat duurt nu al 4 maanden. Klantenservice gooit gewoon de telefoon op de haak!

Worst airline ever. You might be lucky once or twice but in the end KLM will screw you over, take my word for it.

Do not trust this scamming klm company, I asked if I could book my pet on these particular flights, 3 times I asked I was told definetly I can and to book my flight first and then call back to book my pet, so I did snd then 2nd agent told me ok my pet is,booked on, confirmed it, he also told me I just need to bring in soft pet carrier, so I called next day to confirm the pet carrier to make sure I had the correct one, after that it was call after call I was making as,all the agents,were extremely rude and told me my pet was not allowed even after I told them but it was confirmed by agents and the only reason I booked this flights is because agent told me I could, agents kept hanging up on me were full of cheek rudness, I demanded my full refund and insurance I paid as they downright lied and scammed me out of money and they refused to refund my payment when they were lying and at fault, also when I checked my bank account they have actualy took double the payment also and point blank refused to refund me, my solicitor is suing KLM for compensation and more as I have now suffered pain in my heart and panic attacks made worse even though my pet was a cat and emotional support pet I even said I would pay an extra seat or put him in the hold they refused to help me and just lied cheated and robbed me out of money, I did call to confirm before I booked and also after and they lied, my solicitor wrote to ceo and omnibus man and we are going the full road to sue this fraudulent company

Det sämsta skitbolaget ever. En fotbollsresa från Arl till Nantes. På 3 avgångar lyckas de missa att skicka med 6 av 26 väskor ena gången och 1 av 2 väskor andra gången. 3e gången blev vi 3tim sena hem. Allt inom loppet av 3dgr.
Flygplatsen i Nantes lovar att köra ut bagaget. Vilket de inte gör. Så vi får åka och hämta. Och dålig Engelska pratar de överallt man försöker kommunicera.
Värdelöst!

En gångväg tiden var KLM ett seriöst flygbolag. Det var längesedan nu. Efter en bedrövlig tur till Italien med urusel service med bagaget säger jag: Aldrig mera KLM!

Trots att jag packat endast en bråkdel av det handbagage jag betalat för att ta med tvingades jag lämna ALLT ifrån mig vid incheckningen. Förr fick man ha 5 kg hanbagage, nu får man nöja sig med vad man får plats med i fickorna! Eviga köer vid bagagebanden och oförskämd personal som skäller ut de stackars passagerarna. Och detta skall man betala för. FY SKÄMS, KLM!!

My partner had booked tickets way in advance to fly return from Netherland to South Africa, and because we knew we were not going to change our flight dates, we chose the cheapest tickets. The day before his departure, he couldn't do the self check-in which was odd. So he went in early got checked-in, but they refused to allocate a seat to him. I think there was about 4 other passengers that experienced the same. They waited till everyone boarded, only to be told told they were being involuntary disboarded. (Unofficially we were told this was because we had bought the cheaper tickets and were single tickets). This practice of overbooking flights to make more money is disgraceful. All they did was offer us a refund and another flight via Frankfurt. At this point his luggage got lost between KLM and Lufthansa. This was very stressful as our return flight was booked to coincide with bringing out dogs to Netherlands, and this delay could have seriously impacted all arrangements we had made months in advance. The dogs cargo fees was no cheap. And after months of requesting a better refund and having our case bumped from one KLM department to another. All we got back was their standard refund amount for all the stress they put us through. Whats disgusting is that this treatment of its passengers is not new. This practice of overbooking passengers, leaving their passengers stranded with little regard for what it means to their passengers shows a company that cares little. Stop doing this to us.

Experiencing major frustration with my Nov 2023 delayed baggage refund from @KLM's. Received only £10, a far cry from the claimed $80. No explanation provided, and the claims team has been unresponsive for 2 months. Shockingly, the KLM CS team suggested I 'claim whatever I need' and no allowances and spending limits advice even after asking. Still I managed to be under 80$ limit. Empathizing with those who rely on customer service and claim higher expenses.

Zowel 4 jaar geleden als vorig jaar in mei vloog ik met KLM Royal Dutch Airlines. Geen enkele maatschappij komt in de buurt van KLM. Heerlijk eten (van salade tot een stuk pizza) en zeer vriendelijk boordpersoneel.

Friendly crew, flights often on time, clean and modern aircraft

Fik ikke min opgradering jeg betalte 800 euro for OG DE VIL IKKE BETALE TILBAGE

Meget dårlig service. Jeg vil gerne afbestille et særligt sæde, og der er ingen måde at kontakte firmaet på. De siger, at man kan chatte, men det er løgn. Det lykkes mig at tale i telefon, og de mennesker, der deltager, er ikke uddannede og ved ikke engang, hvordan man kommunikerer godt eller forstår, hvad kunden beder om. Det er helt klart sidste gang, jeg rejser med dette selskab. Jeg har set, hvor lave kommentarerne er, og jeg kan se, hvor ynkeligt det er.

The service level is horrific at KLM. Its now allmost 1 year since my refund case started and we are still not fully refunded. The level of inkompetence is mind blowing. Everyone is friendly on the phone and ensure they will get right on it. Then what happens, nothing. Its a waste of time to keep calling, no one steps up and take some responsibility. Ive given up and let the thieves keep the money.

Totalt värdelösa lyckades med bedriften att slarva bort mitt bagage både på in och utresan och man fick själv köra och hämta upp bagaget vid ditresan cirka 2 mil.

Reste med KLM i Januari 2023, och blev ombokad på vägen hem - och blev utlovad en återbetalning.
Efter 8 månaders väntan så har det fortfarande inte gjorts någon återbetalning.
Enda sättet att kommunicera med KLM verkar vara via WhatsApp - och det enda svaret jag kan få där är att återbetalningen ligger i kö för hantering, och det är alltså efter 8 månader.

Disappointed with my recent airline experience. The condition of the plane seats left much to be desired; some were broken, and the front seats lacked sufficient legroom. Unfortunately, there were instances of unprofessional behavior, including inappropriate touching without my consent, from cabin staff, which led to uncomfortable situations. It's crucial for airlines to maintain a respectful and welcoming environment for all passengers. Additionally, there seemed to be a miscommunication about restroom availability, as some toilets were reserved for staff, causing inconvenience. Communication could have been better, and their assistance was lacking in some areas. I hope the airline takes these comments constructively to enhance the overall passenger experience in the future.

Well i guess i am just one of the many that booked with KLM - and didnt get any service - and in trouble because they changed flight and used their own Transavia - and i got left in trouble
I used a few hours on KLM useless website - and contacted them through phone which took me another 2 hours - and still no help

The problem for a company like KLM is that they are to big... you cant really complain.

I would advice anyone not to use them - use any other - at least remember - if you have problems they dont care !

maten är dålig , ost chipsen är dock goda och man får dryck med i travel storlek, smörgåsen är jätte äcklig dock☹️ landningen är ju sådär asså men ibland så är den super, man får dessutom mycket ben rum och man har ett litet bord framför sig 👌🏽Rekommenderar om man vill ha ett billigt flyg!

I cancelled my flight booking and was assured that I would receive a full refund. I had an initial conversation with their representative who confirmed that my money would be returned. However, after waiting for three weeks, there's no indication of any refund. It's unfortunate that KLM doesn't seem to be proactive in addressing this issue.

The situation gives an impression that the company is indifferent to returning customer's money once they've sold a ticket. Consider the cumulative interest if they withhold refunds from thousands of customers worldwide for a month. It raises a suspicion that the company may be using these unreimbursed funds to support their own financial investments.

I am extremely dissatisfied with KLM's service, and I am determined to not use their services in the future. I won't even consider visiting their website, let alone making a purchase.