KLM Arvostelua 965

First time flying in business class with KLM from Birmingham to Delhi via Amsterdam. A few minutes delayed departure nothing major. Spacious seating.

I spoke to a few economy passengers who told me that they had paid for their seats to be with their families but upon online check in they realised their seats had ben changed so they had to pay again which i thought was very cheeky of KLM - a money making strategy.

The nightmare was standing at the baggage belt at Delhi airport for ages to find that KLM have lost my baggage. Not only mine but another 5 business class passengers baggage to. Moreover it became more frustrating because we were the first ones off the plane and pass immigration but the last ones at the baggage belt.

I put a claim in for the lost baggage at the airport & upon arrival at my hotel I realised that i had forgotten to note the claim reference. This made me worry and i couldn't sleep all night. The next morning i tried to make contact with KLM to find that all the numbers and contacts are useless. Thankfully after 14 hours of waiting someone from KLM made contact on my mobile phone and provided updates via whatsApp. Finally my bag was delivered at my hotel.

Would i travel with KLM again? maybe short haul flight is ok but definitely not long haul.

I recently travelled with KLM Royal Dutch Airlines from Glasgow to Lagos and back, and I must say this was one of the most disappointing travel experiences I’ve ever had.

On both legs of the journey, the level of service from staff was shockingly poor. Cabin crew were unfriendly, dismissive, and at times completely ignored passengers when assistance was needed. It felt like customer care was simply not a priority.

The onboard service was equally frustrating. Meals were handed out without any communication or courtesy no explanation, no choice offered, just food placed in front of you abruptly. The quality of the food was extremely low, with minimal portions and very poor standards overall. Even something as basic as tea was poorly served lukewarm and far from acceptable.

Drink options were also very limited, with little consideration for passengers who do not consume alcohol. There was no flexibility or effort to accommodate different preferences.

On my return flight from Lagos to Glasgow, there was internet service available, but that was the only slight improvement. The overall service, food quality, and staff attitude remained just as disappointing.

What makes this experience even more concerning is that I have previously flown with KLM to other African destinations, where the service and staff were completely different professional, courteous, and attentive.

This raises a serious question: does the destination determine the level of service passengers receive? Is there a different standard applied depending on where you are flying to?

I hope KLM can address this concern, because every passenger deserves the same level of respect and quality service, regardless of their destination.

I want to share our recent experience and express my deep concern. We were scheduled to depart from Cape Town on Thursday, April 9th. Check-in went smoothly, but at the last moment at the gate, the flight was canceled due to an unwell crew member.

We were ushered to collect our luggage and taken to the ticket desk. I asked if we could rebook for Saturday. Though I saw available seats online and we were willing to upgrade to Premium Economy, I was told this wasn’t possible. The next morning after 2 hours of sleep, I again asked about changing flights—there were several reasonable options to Dublin that day—but the agent said only the service desk in Amsterdam could help.

Upon arriving at Schiphol, it took two hours at immigration despite being EU citizens. At the KLM service desk, we faced more unhelpfulness. They refused to offer alternative flights, gave us a late hotel stay, and only a €15 voucher for two people. After just three hours of sleep, we were put on the first flight to Dublin, and the entire ordeal took about 48 hours.

The ground staff offered lip service, zero common sense being applied to the situation, shuffling us around with no real consultation. This experience has deeply shaken my trust in KLM, and I cannot recommend your airline for long-haul or European travel.

DO NOT TRAVEL WITH THIS AIRLINE!

Hello my wife flew from Cardiff on Monday the 6th of April everything was going good until she got back to america to find her bag wasn't even sent to memphis so now she has lost all of her belongings

Like many other reviewers we experienced a severe delay to our flight and as a result incurred expenses. Our flight back from Aruba was delayed 22 hours, due to a technical issue in Schiphol, the communication from KLM was poor to non existent. We were left to book our own accommodation for the extra night with no guidelines. When we got home, like others experiencing similar scenarios, we filed a case for compensation and a refund of expenses via the KLM portal. There followed a piecemeal request from KLM for information which I supplied, their requests being over several emails, days apart. Finally after stringing the process along at their end KLM closed the case and suggested re-opening another case as the time lapsed necessitated this (time lapsed at their end). Although frustrated I tried to do this only to receive the message - 'this case has been resolved'. There is so much more detail I could write but in the interests of brevity, I finally passed the case to Aviation ADR who agree there is a case to answer. KLM have refused to engage with them as well and so we are currently at the Adjudication stage where they now have another 90 days to respond. I can assure anyone reading this review, that we have a genuine claim worth around £1500 and KLM simply refuse to communicate and engage in anyway, be that by email, telephone or via their portal. It wouldn't be so bad if the eventual flight we did get home was worth waiting for but I'm sorry to say that with the exception of a delightful IFS the crew were lack lustre, food and drink choices were poor and seats were uncomfortable. I will never fly with them again.

Don't fly with this airline!! Their planes are faulty and they don't have alternatives so instead of switching planes your flight is cancelled. Impossible to have a short family trip when you can't even get to your destination!

⭐ Terrible Experience with Air France–KLM – Avoid at All Costs
My experience with Air France–KLM was absolutely terrible and deeply frustrating for my family and me.
What was meant to be a holiday turned into a nightmare due to their incompetence. Our flight (KL954 from Newcastle to Orlando on 29 October 2025) was cancelled, and from that moment, everything went wrong.
We were sent to a different city just to spend a night before reaching our original destination. To make matters worse, our children’s luggage did not arrive for days. Imagine going on holiday and your children having no clothes, we were forced to spend extra money buying new clothes just to cope.
Despite all this, we were told to use our personal credit cards to pay for accommodation, with the promise of reimbursement.
After submitting clear and genuine receipts, I received a response from Narendra Negi (Customer Care) rejecting the claim, falsely stating that the receipts were unclear and not original. This is completely untrue.
Since returning, it has been a constant back-and-forth of emails, clearly designed to frustrate and avoid paying what is rightfully owed. Instead of taking responsibility, they are making excuses.
This experience put my family through unnecessary stress and hardship. No family should have to go through this when simply trying to enjoy a holiday.
Summary of Issues:
• Flight cancellation and poor handling
• Forced overnight stay in a different city
• Children’s luggage delayed for days
• Out-of-pocket expenses for essentials
• False claims about receipts
• Endless emails to avoid reimbursement
I expected professionalism and care from an international airline, but what we experienced was the complete opposite.
I strongly advise anyone travelling with family to avoid this airline.

This airline has gone downhill. They're trying to money grab where they can. We booked our flights together, especially where they're empty flights, they've purposely tried to seperate my husband and I on every lag insisting on charging £50 on each leg whereas other airlines will do their best to keep us together. Doubt we'll use them again if we can help it, avoid if you can

2 years ago, having flown with KLM, I gave them a dreadful review due to lost luggage, unhelpful CS and an unresolved situation. The bad review was well deserved. On Monday I flew from Spain where the ground crew had decided to strike. KLM handled the difficulties very well, rebooking us on a later connecting flight. The aircraft crew kept us informed during the flight.
The KLM staff in Amsterdam were extremely supportive, friendly and helpful when trying to get new boarding cards for the second flight.
The one downside was standing in queue to board the plane in Barcelona for over 90 mins without information although to be fair, it seemed as though the airport Staff knew no more than we did!
Amazingly, our luggage arrived in Norwich with us. A real bonus!

We intentionally chose to travel with only carry-on luggage to have a faster and more convenient trip, so we did not purchase checked baggage. However, KLM constantly sent messages saying the flight was full and asking us to check in our luggage “for free.”

Unlike Lufthansa, where there is at least a choice, KLM often made online check-in difficult or unavailable, which effectively forced us to use this “free” checked baggage service. At the same time, we were not allowed to exceed the original carry-on weight limits, so there was no real benefit for us.

It felt like they were presenting it as a favor, but in reality, we were forced to check in our bags without being able to use the more generous checked baggage allowance. Overall, the service was consistently poor.

On our return flight, our luggage was about 2 kg overweight, and they mentioned that in case of any issue with the baggage, the weight would be checked first. This kind of policy clearly shows they only care about their own convenience.

Additionally, on this connecting trip, the gate was changed at least once for every flight, which made the whole experience even more stressful and inconvenient.

Very frustrating experience — I would not choose KLM again.

If i could rate this company with a 0 or a negative star, I would. I requested refund on a trip that never took place, and never received it. Chased it up few times with customer support team and it is just a dead end. Avoid this airline at all costs.

I've been waiting for compensation for months. My flight from Europe to Panama was cancelled less than 4 hours before departure. I traveled much later, and on top of that, they don't take my case seriously. I've sent documents a thousand times, and the case has been open since September 2025. VERY BAD SERVICE. VERY DISAPPOINTED.

Cancelled my outbound flight from Amsterdam to Copenhagen less than 12 hours before it was due to leave. The inbound flight arrived over 5 hours late. That was in September, still waiting for compensation, nobody responds to emails or contacts and impossible to speak with anyone. Easily the worse customer experience I’ve ever had.

BHX AFKL baggage enquiry desk ‪(+44 7483 903126‬) is despicable to the core! Unauthorised dispatch of our baggage for delivery, empty desk at opening hours, not answering calls..shouting on the phone while she had clearly made a blunder was the cherry on top! Ended up leaving for holiday without necessities, clothes etc because of this recklessness.

Good flight but for the second time my baggage was left in Amsterdam and did not arrive in Manchester. It was the same going out to Calgary via Amsterdam and took 3 days to arrive. This is totally unacceptable and seems to be a problem with KLM in Amsterdam particularly.

How can KLM charge over £1500 for 2 passengers flying Amsterdam to Newcastle and Emirates charged less than £1200 for 2 return to Dubai.
We were trying to get home from Dubai 2 weeks ago, the only flight (we had 4 cancelled due to the conflict) we could get on was Emirates to Amsterdam and then KLM to Newcastle but how could they charge that much???

In January 2025 - cancelled my flight and left me stranded in Dubai - zero customer service.

Same flight in 2026 cancelled my flight and left me in Amsterdam for 3 days with a 15euro food voucher.

They even cancelled my compensation claim thinking they had paid it -that was the previous cancellation .

NEVER WILL I FLY KLM AGAIN

UTTERLY APPALLING SERVICE!
If I could give zero stars then I would.
This was a trip of a lifetime to Thailand that KLM repeatedly caused stress and disappointment whilst travelling.
It all started with KLM changing our prepaid seats for at the last minute. Resulting in spending nearly half a day on the telephone prior to us travelling. I was cut off five times after holding for an hour each time, and told there was nothing they could do. They suggested trying to sort it out when we checked in, and they would notify them.
And as I thought, the check in knew nothing about it....
On our return flight in business class they changed our seats yet again; from first row to eighth row ( a thoroughfare and constant disturbance), and told us they have the right to change our seats regardless of whether we paid for them or not.
We decided as we were at the airport we would visit the business class lounge to talk to the representatives, and was met with there was nothing they could do to help us with the matter.
Very disappointed by the lack of helpfulness and service.
Since returning I have spent several hours on the telephone, trying to resolve the issue of them returning our money for the prepaid seats, which isn't appearing to be easy.
I now know why people from Norfolk would rather travel to London to take alternative flights with alternative airlines, based on my experience.

Old aircraft with poor food and service, they now also charge double the price of other airlines due to the current Iran issue

Hi I tried to book a flight online for about an hour, there must have been a problem with the site i then phoned the Manchester number, it said it is not manned i then phoned London, i held on for 45 minutes before it answered. I booked my disabled daughter on a flight from Inverness to Amsterdam - all ok. i then tried to book my son in law and gave his name as Billy Cook i did not know the name on his passport is William I phoned right away but they said it cant be done. They said to email Ireland which i did that was 3 days ago - Nothing . I phoned London again and waited 45 minutes again - they said it cant be done i then emailed customer service they said it's not their dept. I asked her to forward my email to the relevant dept. NO REPLY! i PHONED LONDON AGAIN i asked to speak to a manager the girl said a manager will phone me within 24 hours - Shocking service - Update i phoned the London number again they said someone had phoned me NOT TRUE I was bye the phone all day they are adamant THEY CANNOT CHANGE BTHE NAME. I said we can fly to the moon but we cant change the name on a pc! SHOCKING CUSTOMER SERVICE. I will write to the head office.