KLM Royal Dutch Airlines Arvostelua 112

I'm am very impressed at their professionalism and courtesy and care for their customers i missed my flight today over the confusion over the military method of time they use here in Europe I immediately started panicking there was a little confusion as to who I see about getting another flight since the flight was operated by lusftansa airline but the ticket was purchased through KLM I got a little bit of the runaround from different airline employees who were sending me to the wrong place but once I got directed back to KLM within a half an hour I was booked on a new flight no extra charge and my luggage that was taken off the flight I missed was also brought to me within 20 minute, very professional and efficient and the service on the flights are great I would highly recommend them, thank you KLM

Wow, they already have a terrible rating, however I am adding my review for booking experience and the disgraceful practice of selling you a ticket, then trying to charge you for a seat, even if I try and select a terrible seat, they still try and charge, this must be super inconvenient if you travel with family (i know most airlines do it, but should not be accepted)!

Booked and paid for flight Toronto to Spain on January 17th . April 6th while in Spain I discover KLM cancelled my return flight home April 30th. I called advised I did not cancell and leave my return flight as it originally was but they advised they could not. I was forced to rebook the exact same flight and times but at an additional cost to me $872.00 (CAN)I of course I put in a claim but was rejected and I have been fighting this for weeks now. If this was human or computer error KLM had 3 weeks to rectify before our travel dat April 30th but instead they put me through a week of hell with phone calls, emails and for a senior in a different country was stressful. KLM insisted on saying I cancelled my return flight which is ludicrous I was travelling with a group of seniors who were all booked same day, same time to return home. I will advise the outcome once KLM reviews my many attempts to get resolved. Watch here for update.

This is a review on KLM's customer service, or lack of, not the flight or flight staff. On a recent flight I had an issue with my seat in business class. On my return I complained via the app and received a reply and an apology. I was offered some credit (in full and final resolution to the issue and it was valid for 12 months) with KLM and this is where things have started to become extremely frustrating. I emailed back saying I had no intention of flying with them in the next 12 months so could I have the money paid into my bank account. I have had no response from customer services at all. I have 'spoken' to them via WhatsApp (you can't speak direct to CS apparently) several times (3 times now I believe to no avail but the did reassure me CS have had my emails. I leave it another week still nothing, back to what's app, same scenario. I eventually ask for a phone number but again I get the same, it's sales I'm talking to and they can't put me through to CS., I have called twice now and sent maybe 4 emails as well as the WhatsApp This has been going on since My return in march. No emails no communications (since the full and final offer) If anyone from KLM reads these reviews I'd appreciate a call or an email....just something would be good.

AIRPORT TAX SCAM
My return flight from NAIA to EDI via AMS, got off to a very bad start, when 3 staff members of KLM at NAIA on 28/04/2026, refused me passage to my flight unless I paid P950(£11.85). They claimed that TravelUp the agent had not paid the tax. Surprise Surprise TravelUp blame KLM. Other than that I was moved twice to different Departure Gates and my flight left 35 minutes late. NOT AN EXPERIENCE I WISH TO REVISIT.

Avoid this airline! Shameful customer care and refusal to pay for the delayed baggage expenses!

Betalade för extra bagage och påpekade att det inte syntes i appen där min reservation fanns. Kontaktade deras kundtjänst och de svarade att det inte skulle vara några problem eftersom de kunde bekräfta att jag hade betalat för extra bagage. När jag väl skulle checka in extra bagaget sa personalen på incheckningsdisken att de inte kunde se att jag hade betalat för extra bagage. Fick betala igen för extra bagage och bad om att få kvittot. Anmälde mitt klagomål på KLM:s hemsida händelsen, bifogade även skärmdumpar på inbetalningarna från min bank, men får hela tiden samma svar att de inte anser att de har gjort något fel och stänger mitt ärende!

My KLM flight Gothenburg–Amsterdam on 19 April was cancelled, breaking my single-ticket connection to Luxembourg where I needed to be for work on Monday morning.
Over three hours on WhatsApp, KLM:
Initially told me the check-in lock prevented any rebooking, then later confirmed the cancellation option had expired, but without flagging the closing window.
Refused to rebook me onto an available SAS flight via Copenhagen that would have arrived in Luxembourg in time, citing that re-routing on other carriers was not possible. EU261 Article 8 says otherwise.
Refused to arrange overnight accommodation (Article 9).
Pointed me to my travel agent for cancellation without mentioning that cancelling the outbound segment myself risked triggering their out-of-sequence policy on the return.
Raised that out-of-sequence flat fee as applicable, then apologised and retracted when I pushed back, but only after it was too late for the SAS alternative.
The net result: I lost the chance to book a reasonable alternative, will fly their replacement flight on minimal sleep, and will miss part of my meeting. A clear answer two hours earlier would have cost KLM nothing and saved me the trip.
The individual agent was polite throughout. The problem is policy and training: unclear communication of their own rules, reflexive deferral to the travel agent, and active resistance to EU261 obligations that passengers have to invoke by name to get movement on.

Never again. They lost my luggage on the way there (including a baby stroller!) and the way back. On the way back my flight got 12h delayed and I missed my connection, I got no help on site (alone with 2 young kids), my partner rebooked my flights and they changed my reservation information to show as if those were the original flights to avoid compensation (after a month response they also sent me to their partner company who can’t process the request as my reservation is showing only 1h delayed instead of the real information). I keep getting autogenerated responses. Not recommended by any means.

De klantenservice is een grote teleurstelling. Mijn vlucht hat meer dan 24 uren vertraging. De klanten service negeert de vertraging en liegt t.o.v. AirHelp dat ik zogenaamd een vergoeding heb ontvangen. Op verzoek naar een bewijs word ik genegeerd.

I was booked on a business class seat on KLM for a flight I took in August of 2025. KLM involuntarily downgraded me from my paid business cabin seat to "premium economy" due to the airline's missed connection-not my fault. I applied for a refund to compensate the price difference. KLM says it approved the refund back in January 2026. I provided all banking information requested-multiple times. KLM keeps sending e-mails saying it needs the information although I've given it both on the claim portal and to telephone agents. Now it says, basically, sorry, we can't process your refund because we don't have the information and the bank won't accept the refund into my account. My bank says no attempt has been made by KLM. So, the bottom line is that KLM is not honoring the refund after it treated me disgracefully. Its customer service department appears to be incompetent or, I'd hate to say it, in bad faith. Be forewarned is what I'd suggest before you book with this airline. I do not like to write bad reviews but this one is well deserved, based on my personal experience.

Flyv aldrig med klm.

If I could give 0 stars I would. KLM delayed our flight by an unspecified amount of time but when we got to the airport in Cork we were assured that we would make our connecting flight to Geneva. The crew arrived 3 hours late and we were still none the wiser regarding our connecting flight.

Arrived in Amsterdam 3 and a half hours late, missed our connecting flight and received no guidance through the app or from the KLM desks. Waited in a line to rebook our flights for 2 hours to be told that we could not be rebooked until 2 days later and to sort our own accommodation. We asked the customer service rep if we could arrange our own travel would we be reimbursed and were assured that we would.

We arranged to stay in Amsterdam for the night as there were no flights to Geneva for the rest of the day and organised trains for our group to go from Amsterdam to Lyon and then get a new transfer to our destination. I applied for a reimbursement for this through KLM and heard nothing back until the end of February.

The customer service agent requested an authorisation form and passports for myself and my husband which I uploaded several times but these were ignored and our case was closed and we are out the money that they cost us.

Terrible service, will never fly again with KLM.

KLM De beste en leukste Airline
ter wereld.

They dont pay you what your owed!
Had to stay for 4 extra days cus they dont fix extra flight! but i saw on the app that flights to my country was able but "full" already.. So i get put on a wait list and had to go thru another country to get home! And not a single EURO was paid for the pain and shit i had to go thru!!

I used to fly long haul with KLM every 4 weeks. They are a decent airline. But their website and IT are frankly appalling. I've been trying all day on and off (9 hours) to book 5 seats to South Africa via Amsterdam. I'd have more luck booking a trip to the moon. Glitches, crashes, freezes. Their IT must have been obtained from a cereal packet. In the 2nd quarter of the 21st century it really shouldn't be so awful

Lousy service when checking in

Ticket booked in my middle name and forced to pay 26 British pounds to change to my first name

30 Jan, zaterdag, een rechtstreekse reis Amsterdam Nairobi geboekt voor 4 personen en meteen betaald: €4587,68
Binnen 10 minuten had ik de tickets en zag dat de heenreis via Parijs loopt en al voor 7:00u vertrekt. Costumer-service gebeld, maar na 1:32u wachten opgehangen. Dan maar watsappen. Zondag bericht terug, kosten van omboeken €295,64 pp. Terug ge-appt dat ik dat erg veel vond. Maandag bericht terug: kosten omboeken €300 pp + tariefswijziging. Totaal €1650,56.
Dat noemen ze “ costumer-service”. Wat een aanfluiting.

This is my first experience with KLM and potentially my last.

My first flights out from the UK to Sweden prior to Christmas were excellent. The flights were comfortable, service was excellent, a free sandwich and wifi was available. They offer great baggage options for basic flights - Amazing for a solo traveler trying to save costs.

For my return however...
I received a text message to say that my flight was cancelled whilst I was walking in to the airport. I checked the boards in Stockholm and it showed my flight still going out.. I tried to find a KLM staff member but there were none. I tried to call the number provided on the KLM app to be told they were closed on the weekend. I then used Whatsapp and Messenger as suggested - it's been 11 days and I still haven't received an answer on either service.

I continued to track my flight which was NOT cancelled, I was just simply kicked off of it and left in Stockholm alone with no contact. I was moved to a Monday morning flight - 48 hours after my original booking. KLM didn't contact me to offer accommodation as required by an airline. I was not offered a food voucher for a delay over 4 hours as is required from the airline. So I was left to find my own arrangements, at my own expense with no support from the airline and no way to contact them.

I ended up spending additional money to find a flight from another airport and a different airline. I'm still waiting for communication from KLM and haven't been given a refund.

KLM/Air France and TRUSTLY Appalling
Appalling customer service
A simple airline flight booking has taken almost 4 days to find out that not only has Trustly, KLM payment agent, has had my money for 3 days but no tickets have been released despite me receiving a booking reference number. I booked the flights on the 10thJanuary 2026 and today is the 13th January. The process of dealing with KLM is unbelievable as they do not answer the telephone nor do they answer their so called chatline, which believe it or not, is run via WHATSAPP, other than by AI for 24 hrs or more. I have been trying to either get the tickets or get my money back and we are now in the 4th day!