KLM Arvostelua 8 318

Aerei scomodi, non sono arrivati bagagli a destinazione.

I’d give them a minus 10 if I could. We were booked last May to fly to Lisbon. On the day that we were to fly, we were told that the plane was too small and we were kicked off. Had to contact them in January for the vouchers, which are non-refundable. And had to be used before May of 2026. 385 Euros which comes out to be 621.66 Cdn. Times 2 comes $1,242.44. They refuse to extend the vouchers. Not everyone can afford to travel every year. As far as I’m concerned KLM is a company without ethnics.

3 ster omdat ik hekel heb aan online jankers, en dat al duizenden mij zijn voorgegaan. Maar wel verdiend, nooit anders gevlogen, maar kan het niet meer verkopen. Dubbel de kosten, voor nada nakkus nul, behalve gebroken stoelen. Zag net dat Transavia beter scoort, hoe bestaat het?!

Review van een jaar geleden en nooit iets over vernomen. Voor een bedrijf met steun van de overheid is dit echt arrogant.

Met teleurstelling schrijf ik over mijn recente ervaring in uw Business Lounge. De ruimte was ronduit smerig; tafels vol etensresten en een overvolle, onverzorgde uitstraling. Overal lagen gebruikte servetten en lege glazen. Het meest storende waren de vele slapende reizigers, verspreid over stoelen en zelfs de vloer, waardoor de lounge meer op een noodopvang leek dan een exclusieve ruimte. Dit creëerde een onaangename sfeer en maakte het onmogelijk om comfortabel te wachten. Ik verwacht meer van een luchtvaartmaatschappij als de KLM. Dit moet echt beter.

Volgende week ben ik weer in dezelfde lounge en bekijk dan weer hoe het gaat met dit verschil dat ik nu reis met een groep, dus worden dat veel reviews.

Absolutely wretched customer service experience. I was one of thousands to get stranded in the Middle East at the onset of the war (Dubai, specifically), and I had to pay $1,500+ for a one-way fare from Dubai to Paris before I could continue on the remainder of my flight itinerary due to KLM canceling its flight. Obviously the canceled flight is understandable—but they undeniably owe me for the unflown portion of the total ticket (Dubai to Paris), yet I have been trying for the last month and a half to get any traction whatsoever. We’re in this cycle where they’ll email me every 4-5 days, request information I’ve already provided, ignore my immediate response for another 4-5 days before writing back with some generic crap about needing the information (which I’ve already provided countless times), or something completely unrelated. The most recent bout, they claimed that they can’t refund me for the unflown ticket from Amsterdam to Paris—that was never part of my itinerary. I am 100% convinced that their business model is predicated upon making it damn near impossible for people to be refunded the money which they are completely entitled to by way of the tactics (and more) mentioned above. It’s a complete and utter disgrace, and a reputable carrier like Delta should be ashamed to consider KLM a partner airline.

Forfærdelig oplevelse!
Min familie og jeg rejste med KLM til Japan via Amsterdam og hold nu kæft, hvor har det været elendigt, amatøragtigt og direkte latterligt hele flyrejsen igennem.
Flere aflyste flyafgange, ingen alternative løsninger eller nogen form for hjælp. Flere forsinkelser på flere timer af gangen, som resultere i andre missede fly. Ingen erstatning eller beklagelse over noget. Det føltes flere gange oprigtigt, som om at de ønskede at give deres kunder den værste oplevelse nogensinde. Jeg flyver aldrig med dem igen og håber for alle andre, at de ikke prøver sig af med dette selskab. Utroligt de kan eksistere i det hele taget.

Shit service, was denied boarding due to overbooking which I guess is fair. But it's extremely hard to take out the compensation. They have made it super hard with purpose it feels and I have tried for hours and still haven't got my money! They also supposed to pay my 2 day hotels until the next flight but I had to pay second night and now they don't pay me back for that either. I will never fly with them again!

Landed in Amsterdam for a connecting flight but missed it and had to rebook because the airline lost some of my luggage and took them hours to retrieve it. Staff were somewhat condescending and didn't seem to know what they were doing. They also searched my handband as if i was carrying something illegal (i wasnt). DO NOT BOOK with this airline

They’ve canceled three of my flights in the last 12 months. Disaster of an airline. One crew member gets sick they cancel the whole flight.

Compagnia aerea proprio da evitare.
Siccome non sono riuscita a fare il check-in online per problemi tecnici loro, ho chiamato agli uffici di KLM a Buenos Aires. Mi hanno detto che era tutto ok e di rivolgermi direttamente in aeroporto.
Arrivata il giorno dopo in aeroporto, con molto anticipo, mi hanno comunicato che il volo Buenos Aires-Amsterdam era overbooking. Ho chiesto come mai non ero stata contattata via e-mail/cellulare e nessuno ha saputo darmi una risposta. Dopo urla e minacce sono riuscita a prendere il volo.
Mai più, compagnia aerea europea cancellata dalla mia lista.
Andrea Gennari

Ik heb op 18-09-2025 een reis geboekt naar Jakarta en stoelen gereserveerd voor de heen en terug reis achterin op 44H, kosten €.40,-
Op 10-04-2026 heb ik even gecheckt, tot mijn verbazing is mijn stoel nummer ongevraagd gewijzigd naar 43C.
Deze stoel kost €.27,99.
Vandaag de klachten afdeling gebeld over dit voorval, wat blijkt dat economie klas stoel reservering is niet vast. KLM kan dit altijd wijzigen, en het verschil van de stoel prijs krijg je ook niet terug.
Wat een teleurstellende service van de KLM !!!!!!

It seems many have had a bad experience. To the contrary, I recently flew from Beijing to Amsterdam and then onto BHX and everything was superb.
We flew Premium Economy on the 10th April at 10.55am. The team couldn't have done enough and the catering/menus were some of the best we've experienced.
The staff on board looked like they really enjoyed their job and this was reflected in every interaction we had.
Thank you KLM for a pleasant flight(s).

KLM turned out to be the worst airline I have I have used. First they canceled our flight from Amsterdam to Nairobi, as if that was not bad enough, they failed to give us vouchers for accommodation and only gave us 15 Euros vouchers for meals despite the fact that we were not rebooked to another flight until 18 hours later. Also some of the flight attendants were extremely rude and clueless. KLM asked us to check in our hand luggage then charged us for it after rebooking our flight with another airline. The only thing they care about is money, not the well being of their customers. I am only giving them a one star because 0 star is not an option.

Me koffer al meer dan 21 dagen vermist, neem je contact op krijg je elke keer zelfde antwoorden wat een k.. bedrijf! Jullie zijn die 1 ster nog niet eens waard!

Schlechtestes Essen was wir je bekommen haben und wir sind schon mit sämtlichen Fluggesellschaften geflogen. Alle hatten Magen Darm Probleme und die Kinder mussten sich während des Fluges übergeben. Von 5 gebuchten Sitzen waren 3 defekt und das auf einem 11 h Flug. Man konnte sie nicht zurückstellen und bei einem war das Sitzkissen lose. Wir sollten einen Gutschein von je 50€ pro defekten Sitz bekommen- haben jedoch abgelehnt da wir nie wieder mit KLM fliegen werden!

Truly amazed with KLM's punctuality and reliability! It was my first time using the airline and was a bit worried about the layover time given the size of the Schiphol Airport, but it actually arrived an hour early. The past flight history also comforted me that it would arrive on time. Also, on the return trip, KLM was very honest about the 15-min delay, which was to wait for connecting flight passengers. Despite the delayed departure, it arrived on time at the destination. KLM was very transparent and clear about the delay, unlike other airlines that frequently use vague "mechanical issue" in order to avoid compensations to passengers or unexplained cancellations. I would definitely use it again to travel to Europe.

Uszkodzony bagaz. Informacja zgłoszona w dniu przylotu z pełną dokumentacji fotograficzna potwierdzająca całkowite uszkodzenie . Po 2 miesiącach otrzymałem informację że mam oddac bagaz do naprawy lub zwrócić sie po zastępczy. Złodziejstwo i oszustwo

We recently had a deeply frustrating experience with KLM that has left us reconsidering whether we will fly with them again.

My partner missed the outbound flight and needed to book a different flight.

When the time came to check in for his return flight, he found out he could not do so. There was no explanation available as to why. Only after calling customer service did we learn that missing the outbound flight had resulted in the cancellation of the return flight. When we asked whether the ticket could be reactivated, we were told it could not. It was only after we demanded a refund that we were suddenly offered the option to keep the ticket — subject to a €150 penalty fee.

This sequence of events raises serious questions about KLM's communication practices and customer care. Passengers should not have to demand basic information, nor should their ticket be cancelled simply because KLM assumes they will not take the return flight. We have experienced similar situations with other airlines, and none of them cancelled the return ticket. We found the entire experience stressful, unusual, and disappointing from an airline we had trusted.

We will avoid using KLM in the future.

I have flied with KLM many times before, and I liked it alot.

I moved to France, Nantes for my exchange studies, and I had a layover in Amsterdam. The first flight got delayed. I did make it on the Air France flight, but my bag didn’t make it.

I am young and this is the first time when it happend to me, so I asked help from a personel at the gate to make the claim that made it for me. She didn’t ask me how long I will be staying and didn’t change the date, so in the claim it was that I was till the next day. My bag got here, but because of the claim it got sent back to Finland, where I’m from. I tried to contact them to not send it, but no luck.

They called me from Finland being very rude and I told that I moved here and I need it here. Also, they don’t have an option for pink in the claim, and my bag is light pink. So with the personel we decided to choose beige, because that was the closest. The woman on the phone was so rude and screamed at me that we should’ve chosen red??

So it got sent back through Paris, and apparently went on the flight and after that is never seen again and completely lost.

I have been asking compensation for things I bought, which mind you was alot more, but I forgot to take receipts, and I sent only some, and they told that I didn’t explain it enough. I literally sent them the receipts and explanation of what it is and why?? So I got only 100e from everything. Ii literally didnt have any clothes with me, everything is in there, even 4 months worth of my very important medication which has been a pain in the .. to get in France.

So after 21 days I have been trying to get compensated for my whole bag. They answerd me that I will, but then just radio silence. AND then all of a sudden they say that their documents say that I got my bag??? On the second day of arriving?? Like i have been in contact with them for months?? And how dont they see the records now??

It is soo fustrating and I am alone in this country trying to manage without my things, because I am a student and I can’t afford to have everything again.

JUST DON’T FLY WITH THE AIRLINE and if you do.. well definetly don’t take a checked-in bag with a layover.