The worst company I have ever had to deal with. They failed to set up my direct debit correctly and also used an incorrect email address to set up my account so I could not log into their online... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I had spoken with the 2 people previously at another venue . They gave me advice which resulted in me upgrading my internet . I spoke to them today at another venue just to thank them for the advice a... Näytä lisää
Blake and Ellis arrived exactly when they said they would. Talked me through the options for my installation. Carried the work out very efficiently. When they had finished I couldn’t even see where... Näytä lisää
Yritys on vastannut
Blake and Ellis came to install my WiFi this morning. Absolutely lovely lads who made it such a relaxed and comfortable experience. They cracked straight on and made sure everything was up and working... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Yhteystiedot
37 Carr Lane, HU1 3RE, Hull, Yhdistynyt kuningaskunta
- 01482 602555
- question@kcom.com
- kcom.com/home
4,3
Erinomainen
4 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fantastic experience with k com
Fantastic experience with k com.
Quick to answer the call. Questions answered, fast service and advice. Prompt appointment and book in. Set up direct debit without issue really polite and pleasant. Completely different experience to sky. I would recommend kcom any day over other broadband providers. Great customer service, local staff and efficiency
8. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
KCOM we're cheaper than previous…
KCOM we're cheaper than previous supplier. The download and upload speeds were excellent and way faster than previous provider.
Recommended.
8. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good Afternoon,
Your positive comments mean a lot to us - thank you.
Many thanks,
Adrian
Vastaus yritykseltä KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
I had problems with my account due to…sky
I had problems with my account due to Sky trying to get me to order every product they sold, Victoria at KCOM made sure my KCOM account was still secure and up and running, also Matt from tech support was able to help me with my buffering problems and broadband speeds, both were very helpful and polite, and able to sort out my problems.
8. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good Afternoon,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
Excellent service from Matt & Jake!
Matt and Jake installed our KCOM broadband today and they were absolutely brilliant. They were professional, efficient, and made the whole process completely hassle-free. Both of them are a absolute asset to the company. Couldn’t be happier with the service! thank you both, Margarita & Craig 🤩🤩🤩
5. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good Afternoon,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Outdated false advertised packages to…
Outdated false advertised packages to lure you in thinking they're helping with discounts... my package advertises as over £70 per month, discounted down to £50.
For 900mbps down and 500mbps up.
When we see others offering 2.3Gbps for £30 per month with its annual increases for the next 5 years is STILL cheaper than Kcom.
And provides you with actual wifi6 routers, not cruddy amazon eero wifi boosters (boosting a slow service signal isn't going to improve anything)
Dedicated download speeds and uploads, not overall speeds split and shared, each is their own.
Kcom for decades have been relying on having the monopoly in hull, now we have new providers, offering over 2x the service at a fraction of the cost kcom would charge.
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good Afternoon,
Thanks for your feedback. We’d like to discuss this with you directly and have requested your contact information. Please feel free to reach out to our team on https://www.kcom.com/home/contact-us/
Many thanks,
Adrian
Very helpful to my needs of usage of…
Very helpful to my needs of usage of internet
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good Afternoon,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
Arrival time was between 8 and 12 and…
Arrival time was between 8 and 12 and they arrived at half eight.
By ten they were finished and I was online.
Friendly helpful gents and I was online straight away.
Minimal disruption and very efficient
26. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good Afternoon,
We’re happy to know you’re satisfied. Thank you for your support.
Many thanks,
Adrian
Matt and Jake were very efficient and…
Matt and Jake were very efficient and friendly and informed us at each stage of the installation. Great upload and download speeds. Would recommend KCOM to other broadband users.
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good Afternoon,
Your positive comments mean a lot to us - thank you.
Many thanks,
Adrian
Just renewed my Broadband package from… 500 mbps to 900 mbps.
Just renewed my Broadband package from 500 mbps to 900 mbps with the price staying at the slightly cheaper then my old package which was going to rise to £70 per month. No brainer.
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good Afternoon,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
Jordan & Sam
Jordan & Sam installed our new WiFi today. It was a tricky installation but they were thoroughly professional throughout and gave us great advice. I would highly recommend.
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good Afternoon,
Your feedback made our day - thank you for sharing it.
Many thanks,
Adrian
Great network
Great network. Good for beginners hassle free
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Friendly and helpful service
Great to talk to a real person straight away. Helen was able to answer all my questions and alleviate my concerns about switching. Friendly and helpful service.
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good Afternoon,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
Person I spoke to didnt seem like he…
Person I spoke to didnt seem like he was reading from a script it was like speaking to someone I knew and he was very helpful
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good Afternoon,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Vastaus yritykseltä KCOM
Good Afternoon,
We're so please to hear this, Thankyou for choosing us.
Many thanks,
Adrian
My experience has only been positive as…
My experience has only been positive as a new customer
22. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good Afternoon,
We’re happy to know you’re satisfied. Thank you for your support.
Many thanks,
Adrian
Easy to use website for arranging an…
Easy to use website for arranging an internet connection during a house move
2. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Great customer service for our house…
Great customer service for our house move - basically plugged from one house to another!
29. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good Afternoon,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Been with kcom lifetime and can't…
Been with kcom lifetime and can't normally fault the service. but when I had a technical issue with my broadband it took lots of phone calls and lots of repeating myself and troubleshooting steps . I was advised by one call handler its not there problem and to maybe go buy s third party router out my own money. Technical support call center need more training in listen to customers and not repeating same troubleshooting steps as previously technical advisor. I was then contacted by a customer service assistant due to the amount of calls made to technical support. I had a engineers pro appointment who did few checks on his laptop and then said it must be the ethernet cable to the router is the problem but the call center said the ethernet is fine many time. More training for technical support needed
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good afternoon Matty.
We appreciate your feedback. We’ve requested your contact information so we can help resolve any concerns. You can also reach out to us directly.
Kind regards, Ella.
Blake and Ellis were friendly and…
Blake and Ellis were friendly and efficient- great job
29. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good morning Rachel.
Thank you for sharing your experience - we’re glad it’s been a good one.
Kind regards, Ella.
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