Just had KCOM instal full fibre today. Only been in a few hours but so far working perfectly. A special mention has to go to the two engineers, Blake and Ellis. In what were really atrocious condition... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
£40 a month for a 100 mb/s and its frequently dropping out, or I'm getting speeds between 10-40mb/s. try making a complaint or getting through to someone once your a customer, verbal only ( hand no re... Näytä lisää
Yritys on vastannut
installation was carried out with out and issues and exactly on the time scale agreed. Installation engineers were very friendly and explained everything. Broadband speed is exactly as per the agreeme... Näytä lisää
The application for the service was advised well, although the installation appointment was more than two weeks later, this was on time & efficiently done. The staff have been informative, although th... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Yhteystiedot
37 Carr Lane, HU1 3RE, Hull, Yhdistynyt kuningaskunta
- 01482 602555
- question@kcom.com
- kcom.com/home
4,2
Hyvä
4 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Without the help from your agent I…
Without the help from your agent I would just have cancelled. However he was excellent and fed me through the system.
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good morning Jean.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
The setup by Kcom couldn’t have been…
The setup by Kcom couldn’t have been more straightforward and easy to arrange. Internet performance to date has been excellent.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good morning Tim.
It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind regards, Ella.
Appaling treatment of my elderly mum by…
Appaling treatment of my elderly mum by KCOM. Since January, they have been overbilling her ,claiming her data usage has increased. She has no smart TV, and is not on social media. KCOM have acknowleged via email in Feb that there is a technical problem causing this. But nothing has been done to resolve this and she gets constant emails telling her she is over the limit and will be charged for this . This is causing her a huge amount of stress and anxiety. They now claim she is using a VPN which is increasing her usage by 30%. She has no idea how to connect a vpn! Shameful treatment of vulnerable customers.
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good morning.
Thank you for taking the time to share your comments. We’ve requested your contact details and would be happy to speak with you directly.
Kind regards, Ella.
Greg and Jason
Greg and Jason arrived on did installation smoothly and efficiently.
They were both so polite and friendly.
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good morning Frank.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Easy transfer from existing provider to…
Easy transfer from existing provider to KCOM
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good morning Helen.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Great experience with Blake and Ellis…
Great experience with Blake and Ellis yesterday who came to connect us up with KCOM. Came up with a great solution to a tricky access problem, no fuss, just thought about it and made the best job of it. Efficient, pleasant, tidy workers, explained things really and happy to help, just very nice with customers. System was very easy to set up and worked immediately. My husband also had a very experience on a call to KCOM later that evening.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good morning Gerry.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
The customer service was excellent
The customer service was excellent. The assistant I spoke with was very helpful and knowledgeable and sorted what needed sorting perfectly
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good morning Kate.
It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind regards, Ella.
Fantastic customer service.i needed to…
Fantastic customer service.i needed to swap from one broadband provider to another.it couldn't be easier.very polite and understanding.everything was explained. I can't wait to get a great service provider.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good morning Anthony.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
I returned to KCOM and I am very…
I returned to KCOM and I am very pleased I did service and communication was helpful and pleasant
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good morning Allan.
We’re happy to know you’re satisfied. Thank you for your support.
Kind regards, Ella.
Ellis and Blake from KCOM came out to…
Ellis and Blake from KCOM came out to connect our internet, and I’ve got to say, they were both spot on.
Really respectful, easy to talk to, and just got on with the job without making a fuss. They explained what they were doing in a straightforward way, didn’t overcomplicate anything, which I appreciated.
Everything was set up properly, working as it should, and they left things tidy after. Just a genuinely pleasant experience from start to finish.
Nice to deal with people who are well mannered and take a bit of pride in what they do.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good morning John.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Greg and Jason arrived on time were…
Greg and Jason arrived on time were highly efficient and helpful. A hassle free experience
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good morning Andrew.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
We were visited by Matt & Jake on…
We were visited by Matt & Jake on Monday 20th April to finish the installation. Both guys were totally respectful of our property and made the installation extremely efficient. Matt went through everything with us as being pensioners and not very savvy with technology anything we were not sure of he explained in detail. We were totally impressed and happy with the service we received as we never received this level of service from our previous provider. We would definitely recommend you to family and friends.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good morning Kim.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
verry good on phone to setup
11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good morning Kate.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
It was an easy set up and at very good…
It was an easy set up and at very good value for money
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good morning David.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Very good standard of work and very…
Very good standard of work and very polite and knowledgeable well pleased
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good morning Dave.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
The process was informative
The process was informative, easy, quick and simple
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good morning Neil.
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
Very good customer services & troubleshooting
Very good customer services for setting up the acocunt and troubleshooting during connection. Quick getting through to both departments. Only ever 1 in the queue system so less than 2 mins wait.
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good morning.
We’re grateful for your support and thrilled you’re enjoying our service.
Kind regards, Ella.
With no internet to the property
With no internet to the property, an engineer was quickly despatched the following day. The problem was quickly and effectively resolved with the engineer providing succinct explanations and purposeful reassurances as he methodically tested the router set-up and connection. Fault soon diagnosed at the cabinet and resolved. Offered good, sound advice too on being quizzed about other aspects!
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good morning Graham.
Thank you for sharing your experience - we’re glad it’s been a good one.
Kind regards, Ella.
Blake and Ellis did a clean and tidy…
Blake and Ellis did a clean and tidy job of installing my KCom Wi-Fi.Made sure I was up and running before they left.first class job,fist.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good morning John.
It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind regards, Ella.
Full Fibre Install
Everything was easy from start to finish.
Engineers turned up when expected and were very informative.
Tidied everything up afterwards
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä KCOM
Good morning Duncan.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
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