KCOM Arvostelua 

Massive thanks to William who dealt with my order, and sorted out my broadband and phone service, and make sure I had the same old phone number, what I had for years, all that with in few hours, so very happy to return back to KCOM again, thank you 🤗😊👏🏼

Very helpful while system experiencing p
Technical problems

Spoke to a woman named Kathryn. Really friendly, understanding and because I was doing things that was taking a long time she was really patient. Thank you Kathryn!!

I had a few issues receiving broadband in my sitting room (this was an ongoing problem with my previous provider, BT). I was advised to buy a booster device from Amazon (the customer service adviser told me it would work out cheaper than renting one from KCOM). I did, and can now access the network in this room.
It was such a relief to be able to speak to a real person who was very capable and helpful. And I didn't have to wait long to be connected either.

⭐ 1 Star – KCOM: Leaving Is Harder Than Getting Connected!

KCOM broadband is a bit like playing the lottery, except you pay every month and rarely feel like you’ve won anything.

The speeds are hit and miss, the reliability is anyone’s guess, and when something goes wrong, you get to experience the delights of Eero technical support. A team who somehow manage to be even more confused about their own equipment than the customer calling them. By the end of the conversation, you’re considering offering them technical support.

Eventually, after paying good money for a service that seems to work whenever it feels like it, you decide enough is enough. You’re leaving!

Simple, right? Oh, you sweet, innocent fool.

KCOM then turns cancelling your broadband into a six-week endurance event. Apparently, escaping their services requires more planning than a military withdrawal, more patience than a saint, and possibly a solicitor.

And the grand finale? They can’t even tell you what your final bill will be! Six weeks to disconnect a broadband service, yet calculating what you owe is apparently beyond the capabilities of modern mathematics.

For a telecommunications company, communication certainly isn’t their strong point.

My advice? If you’re thinking of joining KCOM, don’t. And if you’re already with them and thinking of leaving, start the process now. You might be free by Christmas.

I’d give them zero stars, but unlike KCOM, Trustpilot actually has a minimum standard.

Everything was fast and efficient

Had a connection issue, I am not technical, lad called Mac was very helpful and is sending me some equipment out in the post then ringing me in 10 days to make sure it has worked ! Thank you so much

KCom kept us informed from the minute we decided on their broadband. The fitters Blake and Ellis were very efficient and friendly and did a great job. Thank you.

All options explained fully.
Tanya made several calls and sent emails to keep in touch with us as we are moving into an address that was not immediately avaliable for KCom.

We have recently moved into the area, and Blake and Ellis were great. The weather was awful and they dug out for the cable and left everything perfect. They explained the app and the process to us and we’re really lovely and helpful lads
Yvonne and Steve

Engineer Tom Nielsen was very helpful and efficient. Got the service back up running in good time.

I went to another broadband service but then went back to kcom

I’ve been with Kcom for around 27 years and I’m not planning on leaving. They are extremely reliable, accommodating and their customer service is impeccable 🥰🥰

It's really reliable broadband the customer service is really friendly and if you can't afford your bill you can just ring up and sort a payment plan out would definitely recommend

💩con is the most useless expensive phone companies in the uk as most of the time its 💩STREAM BROADBAND doesnt even bloody work as their customer service is rubbish and their staff are trained by the ANNE ROBINSON SCHOOL OF RUDENESS! So place a lovely little cease order with BT now and dump 💩CON and save yourself a bloody fortune so call them on 0800800150 and get that CEASE ORDER placed you will be so glad you did!!

Excellent service, new to KCom, the difference with our previous suppliers is significant. The instructions were easy to follow and unambiguous.

Phone/internet/Wi Fi stopped working and after contacting the right customer person at KCom an engineer called next day with a new plug for the router which solved the issue.

My experience of using the internet is now faster and cheaper, but it was only by chance I discovered this as I'm still under contract with my current package. I recently found online that it was letting me upgrade to 300Mb from 175 and that they could send me a new Eero router. It's the free Eero 6, rather than the 7, but I decided I'd try the free one first.

I've had a Technicolor router for about 10 years that never seemed that great to be honest, often there would be buffering when watching TV for example.

The Eero and new package gives me more Mb, but is £7.00 a month less than my old package and gives me so far flawless wireless broadband throughout the house.

I wish I'd known about this sooner.

Very efficient, friendly and accommodating service.

Moved to new build in the East Riding of Yorkshire area on the 27th August. We couldn’t get broadband/Wifi straight away due to the builders having to do certain things and then inform Kcom the work had been done, not Kcoms issue as nothing Kcom could do about this. On the 11th September the builders did the necessary and we were just about to ring Kcom when MW from Kcom came walking down our street. He signed us up to one of their packages. He put down a date 2 weeks away for installation which he told us not to worry about has he would expedite this so we would have it installed the next week (14th-20th Set). My partner works from home so we were reassured by this. We received an email saying our router would be delivered the next day 12th September.

However, we noticed our house number had been put down wrong even though MW was stood at our door taking our order. This is where the service from Kcom went downhill from the start. Text MW to say the address was incorrect. He replied to say he’d sort it out. On the 15th September we got a call from Kcom saying they were cancelling our order completely due to the incorrect address and would have to start again. They then informed us they would install our broadband on the 30th September. When I explained we had been promised by MW it would be expedited it fell on deaf ears, even after explaining we needed it for work. They just told us that’s the earliest date. Text, rung and emailed MW many times to do what he promised but he never replied. I once used a different phone to ring him so he wouldn’t know it was me and within 5 minutes he rang back, says a lot. He promised to sort it out like he always does but he never did and we never heard from him again despite multiple attempts to contact him. We finally got our broadband installed on the 30th September, 19 days after we signed up. Totally unacceptable customer service and we can only hope we don’t have any issues if this is the level of service from this company.

To rub salt into the wounds our next-door neighbours moved in on 28th September and Kcom installed their broadband the next day 29th September a day before us, using the same guys who were to install ours. Even worse, the next door to them hadn’t even moved in and also Kcom installed theirs on the same day.

Not a great start.