John Shepherd Estate Agents Arvostelua 1 098

Catie made everything easy and simple for us and really appreciate how helpful she was :)

John Shepherd Lettings have managed our two rental properties for a number of years and we have always been very happy with the service they have provided to us. Our property manager (Sue Birch in the Redditch office) has always acted in a professional and friendly manner and has been very responsive in dealing with matters.

The staff is very friendly and helpful, support you in every way. Our letting agent Jordan is very patient and supportive.

We had a great experience with Jordan as our estate agent! She has been incredibly helpful, patient, and considerate throughout the entire process. Since we were moving from a different country, everything could have been stressful, but she made it all feel easy and smooth. Thank you, Jordan, for your support and dedication!

Sue Birch has looked after my properties for a few years. Just wanted to give a shout out to her professionalism looking after the properties. Nothing is to much trouble, sorts out any concerns the tenants have or any concerns I have swiftly and professionally.

Made the entire process easy and stress free. Megan really helped us out during the process, making the application and move nice and simple. Would definitely recommend them as a trustworthy and helpful Estate Agent

Joe Farrar has been very helpful from start to finish in helping out with a potential issue. The advice he gave was very professional and clear and I would not hesitate to use Joe again and recommend him to anybody that asks.

Kelvin Zakeyo was incredibly helpful, knowledgable and supportive throughout the whole process! Really happy with the service from him :)

Sue Birch has managed my property for the last 3 years…. I’ve had a great experience with the property management team. They have been professional, responsive, and helpful throughout managing my property. Any questions or maintenance requests have been handled quickly and efficiently, which has made my easy and stress-free.

Communication has always been clear, and they’ve been approachable whenever I’ve needed assistance. It’s reassuring to know that the property is well managed and that issues are taken seriously.

I’d definitely recommend them to other land lord looking for a well-managed property and reliable support.

I’d just like to say that my dealings with Lara Soars at John Shepherd in Birmingham have been first-class from the start. I could not ask for a more professional and courteous person to deal with for my apartment. Thank you Lara!

I used their letting agency services based in Redditch over many years and would rate them 5* for a professional, personal and friendly service. They are always ahead of the legislation so that I was always letting according to the law and they have a good pool of trades to take care of minor maintenance issues that arise, this is particularly important for me as an overseas landlord.

Many thanks to Aleemah, who helped me to resolve the issue of parking tickets and parking fob actively.

My experience with John Shepherd Lettings has been appalling. They completely oversold their ability to manage the property and dramatically overestimated the achievable rent. In reality the property ended up letting for around 50% less than what they originally quoted, after I was pressurised into accepting a last-minute tenancy at a grossly deflated rate.

Their management has been extremely poor. They do not reply to emails or complaints, and communication is essentially non-existent. Since deciding to remove them, the tenants informed me they had made multiple repair requests during the tenancy which were simply ignored, and eventually stopped contacting the agency because they knew they would not receive a response.

The property was left filthy and badly damaged at checkout, showing a clear lack of oversight. They have also added charges without my consent, including rental protection insurance which was added without approval and they have refused to refund, despite me emailing multiple members of staff.

Before appointing them I was managing the property myself while working full-time, and it was far less stressful than having John Shepherd involved. The whole experience has been financially damaging and incredibly frustrating.

If even one person reads this review and decides not to use them, I’ll feel like I’ve saved someone from the same experience.

This was mine and my partners first time renting through John Shepherd, through the Redditch branch and i would like to say Olga was absolutely fantastic and had very professional and fast service, Michelle took over from Olga who was an absolutely delightful person to speak to, so thankyou Michelle you was an absolute gem considering how difficult we was to get all references before deadlines, but she persevered. Great experience and would recommend to anyone planning to move homes soon.

Really responsive and helpful, have done everything we ask. I have to mention Lara as she is the one we deal with and is excellent.

I'd like to thank Christina from John Shepherd Birmingham for helping me sort out getting my washing machine replaced. The engineer who came to take out and replace the machine was friendly, quick and very efficient. This was sorted out within days of the original report and I couldn't be happier.

We had a great experienced with our agent Caitlin Duggan. She’s very professional, helpful, friendly and very approachable. She’s very patient when responding to all our questions. Processing to rent a property and moving to a new house became easy. It was smooth and stress free because of her. We would highly recommend her to everyone. Thank You. Keep it up.😊

Sophia has been exceptional,professional and very helpful in all events leading to my family occupying 29 Shepton crescent.

She made it seems less and interactive when we had questions.

I appreciate your support,Sophia

Shennay was extremely helpful throughout our move and made the whole process smooth and straightforward. Communication was always clear and she was quick to respond whenever we had questions. She kept us updated at every stage and was professional, friendly and supportive from start to finish. Thank you for all your help with our move.

I have recently become a new tenant for a property under this estate agents. From the very first call right up until now, Lucy, Kaitlyn Tash and especially Shennay have been so helpful and prompt in their responses it's been an absolute breeze and nothing is ever too much for them! Thank you for making this process such a stress free pleasure :) x