John Shepherd Estate Agents Arvostelua 1 098

I would strongly advise anyone to avoid John Shepherd Lettings. Our experience has been a nightmare of poor communication, negligence, and total disregard for tenant health and safety.
​We were told the property was undergoing renovations and were promised a second viewing that never happened. After paying our deposit and giving notice at our previous home, communication vanished. On our move-in date (19th December), nobody responded to our emails, and John Shepherd staff eventually blocked our calls.
​We were forced to show up at the initial agency's office with our luggage because we had nowhere to go. After a long confrontation, we were handed keys to a flat that was in a shocking state. Despite being told the property was "under renovation," no work had started.
​The Current Situation (3 Months In)The kitchen floor is severely buckled due to an ongoing building leak. Water is accumulating in the kitchen and bathroom.
​ There is widespread mould and a fly infestation. My partner has developed breathing issues, and the floor is a major trip hazard.
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The agency is based in Birmingham while the property is in Slough. They have shown zero ability to inspect the property or manage repairs effectively.
​Hostile Communication: Instead of providing solutions, staff (aleema aziz) have been dismissive or rude. They even questioned our "capabilities" when we asked them to perform their own inspection duties.
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We were left to figure out utility providers ourselves with no help from the agency, and they have refused to provide the landlord’s contact details so we can report how poorly their asset is being managed.
​We have spent months eating out because the kitchen is unusable, yet the agency refuses to discuss compensation. This is not just bad service; it is a health and safety crisis. Stay away from John Shepherd.

Regards,
Moin.

Mandi was punctual, knowledgeable, polite and friendly. The information was clearly presented and my questions were dealt with thoroughly and quickly. It was a most useful and enjoyable meeting.

Everybody was so kind and understanding! Such a quick process! I can’t wait to move into my new home!

Lucy at Solihull branch is fantastic such a superstar

They have a good knowledge of the local property in a wide area of the Midlands.
The staff have been most helpful.

Reported a repair for my hot water tank at 7am panicking about no hot water / heating with a child in my property, by half 9 I had the lovely Pauline dealing with it and had contractors assigned almost straight away, was a very fast process and Pauline even rang me to give me the heads up about the contractor struggling to contact me to arrange coming out, she was so friendly and sorted it all very quickly, Parker & sons (Charlie) arrived at my property within half an hour of speaking to somebody at the office and now it’s all sorted. Big thank you to both of you :)

Kelvin Zakeyo helped with a smooth process. I had a lot of questions after the viewing as well which he answered quickly and helped me with the booking process. Thank you!

The team as a whole performed great throughout the viewing and sale process. Worthy of particular mention were Natasha and Joe.

“Thank you, Kelvin, for your help today. You were very informative and kept us updated throughout the call, clearly explaining the options and changes, especially with limited availability. Your guidance really helped us make a quick decision and secure a place for my son. We truly appreciate your support — highly recommended.”

Kelvin made my experience wonderful. He was nice, charming and informative. He explained all of the steps throughly, and answered any questions I had professionally. Even if they were silly ones.

I instructed John Shepherd to market one of my properties to let in Derby.

During the marketing and viewing phase, they were responsive, transparent and pragmatic. I really appreciated their flexibility, clear communication and professional advice, which made the process feel well managed. The branch manager, Paula, was also very accessible.

Based on this experience, I would be happy to use them again for another property.

I had a very positive experience with John Shepherd during my recent move. Paula in particular and the office team were very supportive, responsive, and professional throughout the process, making what can often be a stressful experience feel smooth and well-managed.

Communication was clear at every stage, and any questions or concerns I had were addressed promptly. I particularly appreciated the guidance provided, which helped me feel confident and informed throughout.

Overall, I’m very satisfied with the service I received and would be happy to recommend John Shepherd to other prospective tenants.

"I've had a fantastic experience with Natasha She's been incredibly helpful, knowledgeable, and supportive throughout the process

Paula, Catie and Sam have been extremely polite, proactive and efficient at all times. Clear information and updates provided at every step of the way.

Have had a great experience with Christina Tzemanaki from JohnShepherd, always responding quickly and solving our issues as soon as possible, often the same day and getting any fixes needed at our property sorted swiftly and with great communication

Monica
42 queen's Road City centre Nottingham ng2 3dt

I enquired to her over the phone about a rental property and she was amazing, very supportive and knowledgeable. I felt very comfortable and she was patient with all my questions. Great service. Thank you Monica

Amazing landlord, fair prices and very nice!!

Very helpful and progressional team. I spoke to Monica at Uni to Rent for my enquiry and she was fab! Lovely lady and well informed

Lara Soars was super helpful during the moving out process making it seamless, provided prompt update every step of the way. Greatly appreciated.

I had a very positive experience with Catie, the lettings agent. She was consistently professional, responsive, and easy to deal with throughout the entire process.