The internet information did not. Indicate that the total cost would be more than twice what was shown,
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Japebo had the items I needed, both the domes and the wax guards for Oticon Reveal behind the ear hearing aids. Even though the product was sent from overseas, delivery was reasonable and the trackin... Näytä lisää
Yritys on vastannut
I had no idea that my hearing aid wires came in different lengths! You have made my right ear experience much more comfortable, and when my left one breaks, as will happen sooner or later, I'll defini... Näytä lisää
Yritys on vastannut
Japebo stocks all of the accessories needed for my medical devices (hearing aids) at good prices, ships quickly and securely, and they are very communicative one-on-one when necessary. I couldn't ask... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Japebo.com
Yrityksen kirjoittama
Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer products from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected range of products that help you maintain and care for your device – ensuring the best possible sound quality and long-term performance. 🔊
🛒 Simple and easy shopping
Our webshop is designed to help you quickly find the right products. With clear categories,
search functionality, detailed descriptions, and product images, you can easily identify
the parts and accessories that fit your hearing aid.
🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your order every step of the way.
💬 Customer support with product expertise
Need help choosing the right product? Our support team is ready to assist you via email.
We know our products inside out and are happy to guide you – both before and after your purchase.
🔒 Safe and hassle-free shopping
We offer a 90-day return policy, so you can shop with confidence.
We combine a wide product range, ease of use, and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Why choose Japebo?
Yrityksen kirjoittama
- Everything you need – in one place
- At Japebo, you’ll find original spare parts, wireless accessories, and care products for hearing aids from all leading brands. We make it easy to find exactly what you need – quickly and without confusion.
- Expert support you can rely on
- Not sure which product fits your hearing aid? We’re here to help. Our support team knows our products inside out and is ready to guide you – before and after your purchase.
- Fast dispatch & tracked delivery
- We dispatch orders quickly and provide tracking on all shipments, so you can follow your order every step of the way. Our goal is to deliver a smooth and reliable experience from checkout to delivery.
- Safe and hassle-free shopping
- We offer a 90-day return policy, so you can shop with confidence. We read every review and actively use feedback to improve our service and customer experience.
Yhteystiedot
Fabriksvej 9A, 4200, Slagelse, Tanska
- info@japebo.com
- japebo.com
4,1
Hyvä
344 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 94 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fit perfect,easy to install and put my…
Fit perfect,easy to install and put my hearing back in service.
15. syyskuuta 2025
Vastaus yritykseltä Japebo.com
Thank you for your feedback!
We’re pleased to hear that you’re satisfied with the product and that it fits perfectly. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us.
Have a great day!
Please beware of hidden charges
Please beware of hidden charges. I checked out and my total was $30. They charged my card and then cancelled the purchase to add $20 in shipping. Then when DHL was ready to deliver they held delivery until I paid $31 in duty fees. Had i known about the duty fees, I would not have ordered.
11. syyskuuta 2025
Vastaus yritykseltä Japebo.com
Hello Frances,
Thank you very much for reaching out. I completely understand how frustrating it must feel to face an unexpected import fee. Due to recent changes in U.S. regulations. As of August 29, 2025, the U.S. government has suspended the previous “de minimis” rule that allowed shipments under $800 to enter duty-free. This means that even smaller orders are now subject to import duties. Depending on the shipment, these can range from a fixed fee (around $80–$200) to percentage-based duties of 10–50%.
Your experience is important to us, and we see this as an opportunity to improve. If you have any further questions or concerns, please don’t hesitate to contact us.
Aleksandra, Japebo
Product came in time with no damages to…
Product came in time with no damages to package.
11. syyskuuta 2025
Vastaus yritykseltä Japebo.com
Hello Pravin,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us.
Have a great day!
Aleksandra, Japebo
Almost Perfect
The only reason for not giving 5 stars was it would have been nice to know up front there would be Customs Duties
4. syyskuuta 2025
Vastaus yritykseltä Japebo.com
Hello David,
Thank you very much for reaching out. I completely understand how frustrating it must feel to face an unexpected import fee. It is due to recent changes in U.S. regulations. As of August 29, 2025, the U.S. government has suspended the previous “de minimis” rule that allowed shipments under $800 to enter duty-free. This means that even smaller orders are now subject to import duties. Depending on the shipment, these can range from a fixed fee (around $80–$200) to percentage-based duties of 10–50%.
Thank you for your understanding and have a great day.
Aleksandra, Japebo
Very polite people to work with.
Actually it took a while for them to believe I could not use the TV streamer, but they were very helpful in sending it back. Now I'm just waiting my refund. As for the hearing aid charger it works great. I am pleased with the service I received.
4. syyskuuta 2025
Vastaus yritykseltä Japebo.com
Hi Elizabeth,
Thank you for taking the time to share your experience and for your kind words about our team. I’m sorry for the initial back-and-forth regarding the TV streamer—thank you for your patience while we worked through that.
I can confirm we’ll issue your refund for your order as soon as the returned unit is received and checked in our warehouse.
We’re delighted to hear your hearing aid charger is working great. If there’s anything else you need—recommendations, setup tips, or support—please let us know. We’re here to help.
Kind regards
Marina – Japebo
Vastaus yritykseltä Japebo.com
Thank you so much for your 5-star review, Costan! We are very happy to hear that you found both the speed and quality excellent. We truly appreciate your trust in Japebo and look forward to assisting you again.
Kind regards
Thomas – Japebo
Although you mailed me the correct size…
I have ordered hearing aid batteries from Japebo on several occasions. They are prompt and send the correct items. Good company.
1. elokuuta 2025
Vastaus yritykseltä Japebo.com
It would have been nice if you had reached out and given us the opportunity to give you a good service and help you out.
As you mention, we shipped the batteries that you ordered - if these are not the right ones for you, we would ofcourse help you.
I am sorry, but i am having a hard time seeing how we could have done better. You ordered a product - we shipped exactly that one promptly and haven't heard anything from you since that and now we receive a 1 star review.
Should you want service we are only an email away.
Kind regards
Thomas - Japebo
Excellent Customer Services
Japebo went above and beyond to help me find the exact BTE hearing aid hook I needed. After multiple frustrating attempts to locate the right part on my own, I reached out to them—and I’m so glad I did. They worked closely with me to identify the correct hook compatible with my device, and kept me updated every step of the way. Their communication was outstanding, and their persistence paid off—they found the perfect match. I couldn’t be happier with their service and support!
25. elokuuta 2025
Vastaus yritykseltä Japebo.com
Thank you so much for your wonderful feedback Tracy!
We’re thrilled to hear that our team could assist you in finding the exact BTE hearing aid hook you needed. We understand how important it is to get the right part, and we’re glad our persistence and communication made the process smooth for you. Your satisfaction means a lot to us, and we look forward to supporting you again whenever you need.
Vastaus yritykseltä Japebo.com
Thank you so much for your kind words! We are delighted to hear that you had a positive experience with our customer service. Your satisfaction is very important to us, and we look forward to assisting you again in the future.
I did not like the$20.00 shipping…
I did not like the$20.00 shipping charge. That was more than what I purchased and I would not have selected a $20.00 shipping charge on purpose. Some how I was tricked or I didn't see the shipping options.
24. elokuuta 2025
Vastaus yritykseltä Japebo.com
Hi Pete,
Thank you for your feedback. I completely understand your concern about the shipping cost. At the moment, DHL Express ($20) is the only shipping option we can offer to the US, and the price is always shown clearly at checkout before payment is completed.
That said, I truly appreciate you sharing your experience. We’re continuously working on making our delivery options more flexible and affordable, and your feedback helps us in that process.
Kind regards,
Thomas – Japebo.com
Awesome Customer Service
Placed online order during the weekend (Saturday) in Malaysia, received the order intact and in a timely manner via DHL Express the following Wednesday evening, local time. Excellent customer service provided by Demi and Jacob! Kudos to Demi and Jacob for their prompt responses to my e-mails.
24. elokuuta 2025
Vastaus yritykseltä Japebo.com
Thank you so much for your fantastic review! We’re thrilled to hear that your order reached you so quickly via DHL Express, and that you were happy with both the service and communication.
Demi and Jacob will be especially pleased to know their support made a difference – we’ll be sure to pass along your kind words. We truly appreciate your feedback and look forward to serving you again in the future.
Best regards,
Team Japebo
The dongle works perfectly
The dongle works perfectly! I shut my phone bluetooth off to avoid interference and it works every time
22. elokuuta 2025
Vastaus yritykseltä Japebo.com
Hi Jeffrey,
Thank you for your detailed feedback! We’re delighted to hear the dongle is working perfectly and that you’ve found a great way to avoid interference. We look forward to welcoming you back soon!
Best regards,
The Japebo Support
Only and Excellent Source of Hearing Aids
The rechargeable batteries were delivered to my mother's home. This is the only store that carries batteries for her hearing aids. We are very thankful for their excellet service.
22. elokuuta 2025
Vastaus yritykseltä Japebo.com
Hi ,
Thank you so much for your thoughtful review! We’re delighted we could provide the rechargeable batteries your mother needs, and it’s wonderful to know our service has been helpful.
Warmest regards,
The Japebo Team
Quality product
22. elokuuta 2025
Vastaus yritykseltä Japebo.com
Hi there,
We appreciate your feedback and are pleased that you found your item of high quality.
Thanks,
The Japebo Team
Ordered the wrong part.
Ordered the wrong part.
The company are ignoring my request to return the item.
I would be very wary of this company. They have no customer service.
I have contacted customer service many times , they do not want to supply return information. After 3 attempts I have been given an address, but no return reference or other identifying information for the return. Avoid
3. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Japebo.com
Hello Mr R D
We will be happy to help you return or replacement of your products.
Just contact us on info@japebo.com and we will gladly help you.
Kind regards
Thomas - Japebo
Still haven’t received the item I…
Still haven’t received the item I ordered, it’s been over a month
14. elokuuta 2025
Vastaus yritykseltä Japebo.com
Thanks for reaching out.
According to USPS tracking the package was delivered on 08/25/2025:
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LZ100795215DK
You are welcome to reach out to us on email - info@japebo.com if you need any further info
Kind regards
Thomas - Japebo
I bought a Signia hearing aid assist…
I bought a Signia hearing aid assist microphone. It doesn't work, and I'm told I can't return it if the package is opened. I had to open it to find out if it worked.
14. elokuuta 2025
Vastaus yritykseltä Japebo.com
Hello Norman,
Nobody said that you could not return it if you opened it. We asked you to return it in its original packaging.
Also we would really like to understand why you find that it does not work - or even help you figure out how to get it paired and make it work.
Kind regards
Thomas - Japebo
Vastaus yritykseltä Japebo.com
Hi Patrick,
Thank you for your review! We’re so pleased to hear the tool worked perfectly for you.
Best regards,
Demi
Order was filled and shipped promptly
Order was filled and shipped promptly. Will order again from this company.
19. elokuuta 2025
Vastaus yritykseltä Japebo.com
Hi,
Thank you for your review! We’re delighted to hear your order was handled promptly, and we truly appreciate your intention to shop with us again. 🌟
Best wishes,
The Japebo Team
Exactly what i ordered and needed.
10. elokuuta 2025
Vastaus yritykseltä Japebo.com
Hi Gary,
Thank you for your feedback! We’re so pleased to hear you received exactly what you ordered and needed. That’s always our goal.
Best regards,
The Japebo Team
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