Japebo had the items I needed, both the domes and the wax guards for Oticon Reveal behind the ear hearing aids. Even though the product was sent from overseas, delivery was reasonable and the trackin... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
The internet information did not. Indicate that the total cost would be more than twice what was shown,
I had no idea that my hearing aid wires came in different lengths! You have made my right ear experience much more comfortable, and when my left one breaks, as will happen sooner or later, I'll defini... Näytä lisää
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Japebo stocks all of the accessories needed for my medical devices (hearing aids) at good prices, ships quickly and securely, and they are very communicative one-on-one when necessary. I couldn't ask... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Japebo.com
Yrityksen kirjoittama
Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer products from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected range of products that help you maintain and care for your device – ensuring the best possible sound quality and long-term performance. 🔊
🛒 Simple and easy shopping
Our webshop is designed to help you quickly find the right products. With clear categories,
search functionality, detailed descriptions, and product images, you can easily identify
the parts and accessories that fit your hearing aid.
🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your order every step of the way.
💬 Customer support with product expertise
Need help choosing the right product? Our support team is ready to assist you via email.
We know our products inside out and are happy to guide you – both before and after your purchase.
🔒 Safe and hassle-free shopping
We offer a 90-day return policy, so you can shop with confidence.
We combine a wide product range, ease of use, and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Why choose Japebo?
Yrityksen kirjoittama
- Everything you need – in one place
- At Japebo, you’ll find original spare parts, wireless accessories, and care products for hearing aids from all leading brands. We make it easy to find exactly what you need – quickly and without confusion.
- Expert support you can rely on
- Not sure which product fits your hearing aid? We’re here to help. Our support team knows our products inside out and is ready to guide you – before and after your purchase.
- Fast dispatch & tracked delivery
- We dispatch orders quickly and provide tracking on all shipments, so you can follow your order every step of the way. Our goal is to deliver a smooth and reliable experience from checkout to delivery.
- Safe and hassle-free shopping
- We offer a 90-day return policy, so you can shop with confidence. We read every review and actively use feedback to improve our service and customer experience.
Yhteystiedot
Fabriksvej 9A, 4200, Slagelse, Tanska
- info@japebo.com
- japebo.com
4,1
Hyvä
343 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 94 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
You sent me the wrong device and it…
You sent me the wrong device and it cost me $60 to return it and I have yet to receive my refund
31. lokakuuta 2025
Vastaus yritykseltä Japebo.com
Hello Richard,
Thank you for your review. I understand that this has been a frustrating experience.
To clarify the situation: the item you purchased was not compatible with your hearing aids. We did not provide a recommendation for this model prior to the order, and we did not receive a request for guidance before the purchase was placed.
We also note from our email correspondence that the return was only sent back recently, as you were away on vacation. For that reason, the refund has not yet been processed. As stated in our returns policy, refunds are completed within 14 days after the returned item has been received and checked in at our warehouse. You will receive a confirmation by email as soon as the refund is issued.
We regret the inconvenience and appreciate your understanding.
Kind regards
Thomas – Japebo Customer Service
Prices advertised in Australian Dollars…
Prices advertised in Australian Dollars when charged US
Charged extra for components
Product was incorrect
16. lokakuuta 2025
Vastaus yritykseltä Japebo.com
Hi Melissa,
Thank you for your feedback. We always appreciate hearing from our customers — even when things haven’t gone as expected.
Just to clarify, all prices on our website are listed and charged in USD, not Australian Dollars.
If you’ve seen anything that indicates AUD anywhere on our site, we’d really like to know exactly where, so we can correct it right away.
Regarding shipping, our free shipping offer applies to orders over $70 after discounts are applied, which explains the small difference in your total.
Thank you again for taking the time to share your experience.
Magnus
Customer Service Manager
Japebo
Merchandise not received.Oticon ProWax…
Merchandise not received.Oticon ProWax filters.
13. lokakuuta 2025
Vastaus yritykseltä Japebo.com
That is correct - we have cancelled your order due to the new tariffs in the US, we have also notified you and refunded you. You would simply pay to much in handling when you only order 1 package of waxfilters.
Thanks for considering Japebo
Kind regards
Thomas - Japebo
I still don’t have my order and you…
I still don’t have my order and you charged my credit card for $33.90,
So I feel like you company is a fraud
Yanks for nothing.
13. lokakuuta 2025
Vastaus yritykseltä Japebo.com
Hello Jean-Claude,
Both we and DHL has tried to reach out to you via phone and email, but with no response.
Please contact us on info@japebo.com so that we can resolve this for you - the parcel is awaiting correct adress information.
Kind regards
Per - Japebo
Customer Service
Had a problem that was taken care of immediately. Customer Service was great.
12. lokakuuta 2025
Vastaus yritykseltä Japebo.com
Hi Douglas,
Thank you so much for your kind words!
We’re really happy to hear that our customer service team was able to help you quickly and resolve the issue to your satisfaction.
We truly appreciate your feedback and look forward to assisting you again in the future.
Best regards,
Mads – Japebo
Speed of response from questions
Speed of response from questions, and the fact that the items bought are genuine and from the original manufacturer (no fake copies). Also the level of detail provided, plus the prices. A local hearing center wanted over twice what I wound up spend including Tariffs and duties and would take 2 weeks vs 3 days!
5. lokakuuta 2025
Vastaus yritykseltä Japebo.com
Hi William,
Thank you so much for your wonderful review!
We’re really glad to hear that you appreciated both our quick responses and the authenticity of the products. It’s great to know that our pricing and delivery met your expectations too.
We truly appreciate your trust in Japebo and look forward to assisting you again in the future!
Best regards,
Mads – Japebo
I'm still waiting for my refund
I'm still waiting for my refund. I declned delivery of my order because they asked for a tariff payment. You should hsve received the return of the package some time ago. Marie L Rood
29. syyskuuta 2025
Vastaus yritykseltä Japebo.com
Hi Marie,
Thank you for your message and for your feedback on Trustpilot.
We’re very sorry for the inconvenience caused. The sudden introduction of new tariff regulations has unfortunately created delays and issues in customs handling. As promised, we will refund your order as soon as the returned parcel has reached us.
Please always feel free to reach out to us directly if you have any concerns — this allows us to assist you faster and provide the best possible service.
Kind regards
Thomas – Japebo
Custer service was very helpful.
26. syyskuuta 2025
Vastaus yritykseltä Japebo.com
Hi Karen,
Thanks for your 5 stars! 😊 We’re so glad our customer service team could help — we’ll be happy to assist you anytime.
Best regards,
The Japebo Team
Oticon Dynamo SP6 Earhooks
Thank you for the Oticon SP6 Dynamo ear hooks! I tried reaching out to Oticon many weeks ago but they didn't help. All they wanted me to do was schedule an appointment with my audiologist which costs money. Japebo really pulled through with the ease of ordering online. I wish the response time was quicker though (My reason for 4 stars). The first person got back to me with questions and then disappeared. The second person, Thomas, went the extra mile for me. I was able to get the ear hooks in time for my 2-day business trip. Everything worked out great! I plan to order more soon. Thank you, again.
3. lokakuuta 2025
Vastaus yritykseltä Japebo.com
Hi Sal,
Thank you for your thoughtful review! We’re glad Thomas could help and that you received your Oticon SP6 Dynamo ear hooks in time for your trip. We appreciate your feedback about response time and will work to improve. Great to hear everything turned out well — we look forward to helping you again soon!
Warm regards,
The Japebo Team
Was charged extra $31 from dhl for import duties
Was charged $20 for shipping when placing the order then sent an additional invoice from DHL for $31.00 import export duties and tax processing. A reputable company that ships to USA should know of potential shipping issues with current laws and advise customers before placing order.
9. lokakuuta 2025
DHL returns my order last week and I…
DHL returns my order last week and I didn’t get a refund from my return order.
The shipping information did not include port fees; which's were $32 on top of the $20 shipping costs.
My original order was $30 for Phonak hearing aid cushions.
1. lokakuuta 2025
Vastaus yritykseltä Japebo.com
Hi John,
Thank you for your message. You will of course receive your refund as soon as your return has been received and inspected at our warehouse.
And yes, you are absolutely right — the new U.S. Customs regulations (de minimis rule) have unfortunately affected many international shipments. Previously, imports valued under $800 USD entered the U.S. duty-free, but since the adjustments introduced in 2025, many carriers such as DHL now apply handling and processing fees on top of the standard shipping cost, even for small parcels.
These fees are set and collected by the shipping company and U.S. Customs, not by us, and are therefore outside of our control.
We appreciate your understanding and will notify you as soon as your refund has been processed.
Kind regards
Thomas – Japebo Customer Service
Additional shipping charge after I ordered online
i purchased an item online that cost 19.80 and had a shipping charge of 20.00 for a total order price of 39.80. After the order was shipped I received a request by the shipping company for an additional 21.31. I did not want to pay an additional shipping charge. When I contacted Japebo they said they would only refund the amount of the item - 19.80. I should be refunded the total amount of my order 39.80.
When I purchase something online and there is a line item for shipping, and I pay that, it is wrong to charge an additional shipping charge to receive the item.
28. syyskuuta 2025
Vastaus yritykseltä Japebo.com
Hi Leo,
We completely understand your frustration regarding the additional charge from the shipping company. Unfortunately, since the new U.S. customs regulations and tariffs were introduced, international retailers like us have faced sudden and unpredictable import handling fees beyond our control.
We always refund the full product amount once the parcel is returned to us, but shipping and customs fees are set directly by DHL and U.S. Customs.
We truly regret the inconvenience this caused and are actively working to establish local U.S. shipping options to prevent this from happening in the future.
Kind regards
Thomas – Japebo
DO NOT USE THEM IF YOU ARE IN THE U.S.!
I ordered hearing aid accy's on order #12153854 Sept. of 2025, just last month.
When placing this order I was given shipping charges of around $25.00 for DHL.
When the order was on it's way, I received a phone call from DHL requesting an additional $25.00 for duty fees.
The problem is, I was never made aware of these additional charges and I would have never placed the order if I would have known this in advance.
Now I'm out $58.00 because of this.
I did contact Japebo customer service and was told once they receive it back, they will issue credit.
The problem is DHL still has the package and is hard to deal with. They are now mentioning storage fees.
18. syyskuuta 2025
Vastaus yritykseltä Japebo.com
Hi Kevin,
I fully understand your frustration, and I’m truly sorry for the inconvenience this situation has caused. Unfortunately, the recent changes in U.S. customs regulations have affected many international vendors shipping to the United States. These additional import and handling fees are determined by U.S. customs and DHL, and regrettably, we have no control over them.
We’re actively working to establish direct shipping within the U.S. to prevent situations like this in the future.
Thank you for your patience and understanding.
Kind regards
Thomas – Japebo
pACKAGE SHOULD HAVE BEEN RETURNED
pACKAGE SHOULD HAVE BEEN RETURNED. We were charged shipping and then DHL Tried to charge additional shipping
18. syyskuuta 2025
Vastaus yritykseltä Japebo.com
Hello Tom,
Thank you for your message.
You are very welcome to return the package for a refund. Once it arrives back to us in good condition, we’ll process the refund for the product cost (excluding the original shipping fee).
If you’d like, we can send you the return instructions to make the process easy.
Kind regards
Thomas – Japebo Customer Service
I am very cautious purchasing on line
I am very cautious purchasing on line. I validate companies I have no experience with or knowledge of, like Japebo, by checking with the Better Business Bureau. I needed a replacement receiver for my Phonak (actually labeled Kirkland for Costco) right hearing aid. Amazon sent me three for the left side even though I had ordered one for the right side. I had become difficult to find an acceptable vendor for my right side receiver so I decided to risk Japebo. You substituted a version 5 receiver for the version 4 one I had ordered. I am disappointed that you did not seek my OK before making that substitution. But, all's well that ends well, it fit and it works fine. Japebo is tops in my book!
22. syyskuuta 2025
Vastaus yritykseltä Japebo.com
Hi Paul,
Thank you so much for your detailed review and for giving Japebo a chance! We really appreciate your trust and are glad to hear the receiver fit and works perfectly.
Phonak has discontinued the older Receiver 4.0, which is why we sent you the updated version – M Receiver 5.0. You should have received an automatic notice about this substitution when placing your order. The only difference between the 4.0 and 5.0 models is the wax filter system – otherwise, the function and fit are the same.
We’re happy everything worked out and truly value your feedback about communication – it helps us improve.
Best regards,
The Japebo Team
Vastaus yritykseltä Japebo.com
Hi Ronald,
Thank you so much for your 5-star review! We’re delighted to hear that you found the RIC Widex products in stock and at a good price. We appreciate your trust and look forward to welcoming you back again soon!
Best regards,
The Japebo Team
Your shipping costs were almost 3 times…
Your shipping costs were almost 3 times the price of the product I ordered.
19. syyskuuta 2025
Vastaus yritykseltä Japebo.com
Hello Mark,
Thank you for your feedback.
Our shipping fees are clearly shown during checkout before completing the order, so there are no hidden costs. The fee is fixed regardless of order size — which means that when ordering multiple items, the shipping cost becomes only a small fraction of the total.
Since this is a service review, we’d be happy to hear if there’s anything specific you feel we could improve about your shopping experience.
Kind regards
Thomas – Japebo
Such a low price compared to hearing centers
Great service and fantastic pricing. Works perfectly.
12. syyskuuta 2025
Vastaus yritykseltä Japebo.com
Hi Harold,
We truly appreciate your 5-star feedback. It’s great to know the product works perfectly for you and that you found both our prices and service fantastic.
Best wishes,
The Japebo Team
Accurate product description and…
Accurate product description and delivered on time, easy purchasing experience.
14. syyskuuta 2025
Vastaus yritykseltä Japebo.com
Thank you for your good feedback!
We’re pleased to hear that you’re satisfied with both the delivery and the overall experience. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us.
Have a great day!
Fit perfect,easy to install and put my…
Fit perfect,easy to install and put my hearing back in service.
15. syyskuuta 2025
Vastaus yritykseltä Japebo.com
Thank you for your feedback!
We’re pleased to hear that you’re satisfied with the product and that it fits perfectly. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us.
Have a great day!
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