Japebo had the items I needed, both the domes and the wax guards for Oticon Reveal behind the ear hearing aids. Even though the product was sent from overseas, delivery was reasonable and the trackin... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I had no idea that my hearing aid wires came in different lengths! You have made my right ear experience much more comfortable, and when my left one breaks, as will happen sooner or later, I'll defini... Näytä lisää
Yritys on vastannut
I was waiting for my monthly check to make a repeat order you just sent me concerning my hearing aids please. They fit perfectly.
Yritys on vastannut
DHL returns my order last week and I didn’t get a refund from my return order. The shipping information did not include port fees; which's were $32 on top of the $20 shipping costs. My original orde... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Japebo.com
Yrityksen kirjoittama
Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer products from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected range of products that help you maintain and care for your device – ensuring the best possible sound quality and long-term performance. 🔊
🛒 Simple and easy shopping
Our webshop is designed to help you quickly find the right products. With clear categories,
search functionality, detailed descriptions, and product images, you can easily identify
the parts and accessories that fit your hearing aid.
🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your order every step of the way.
💬 Customer support with product expertise
Need help choosing the right product? Our support team is ready to assist you via email.
We know our products inside out and are happy to guide you – both before and after your purchase.
🔒 Safe and hassle-free shopping
We offer a 90-day return policy, so you can shop with confidence.
We combine a wide product range, ease of use, and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Why choose Japebo?
Yrityksen kirjoittama
- Everything you need – in one place
- At Japebo, you’ll find original spare parts, wireless accessories, and care products for hearing aids from all leading brands. We make it easy to find exactly what you need – quickly and without confusion.
- Expert support you can rely on
- Not sure which product fits your hearing aid? We’re here to help. Our support team knows our products inside out and is ready to guide you – before and after your purchase.
- Fast dispatch & tracked delivery
- We dispatch orders quickly and provide tracking on all shipments, so you can follow your order every step of the way. Our goal is to deliver a smooth and reliable experience from checkout to delivery.
- Safe and hassle-free shopping
- We offer a 90-day return policy, so you can shop with confidence. We read every review and actively use feedback to improve our service and customer experience.
Yhteystiedot
Fabriksvej 9A, 4200, Slagelse, Tanska
- info@japebo.com
- japebo.com
4,1
Hyvä
342 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 94 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great service and fast shipping
Great service and fast shipping. Parts are as described and work as intended. I will definitely order again in the future
7. joulukuuta 2025
Vastaus yritykseltä Japebo.com
Hi Donald, thank you very much for your 5-star review and for shopping with Japebo 😊
We’re really happy to hear you were pleased with the service and fast shipping, and that everything arrived as described and worked as intended. We truly appreciate it — and we’ll be glad to help you again anytime.
Kind regards,
Mads – Japebo
While I am grateful that this company…
While I am grateful that this company was willing to fill my order of replacement tubes for my Signia Hearing Aids, despite being halfway around the world (in Australia) and in quick time, the only criticism is, that on checkout, I discovered the transaction was in American,not Australian, dollars, minus the descriptive symbols, USD/AUD. (adding to the cost, on conversion) Overall though, I'm a very happy customer
7. joulukuuta 2025
Vastaus yritykseltä Japebo.com
Hi Desmond,
Thank you very much for taking the time to leave such a detailed and balanced review.
We’re really pleased to hear that you’re happy with both the delivery time and the replacement tubes for your Signia hearing aids, especially given the distance to Australia.
You’re absolutely right regarding the currency, and we appreciate you pointing this out. Our japebo.com site operates in USD, and while this is stated in the checkout, we understand that the absence of an explicit USD/AUD label can cause confusion. Your feedback is valuable and helps us identify where we can improve clarity for international customers.
Thank you again for your understanding and for choosing Japebo. We’re glad to have you as a customer and hope to be of service again in the future.
Kind regards
Thomas – Japebo
Ya'll had everything that I needed
Ya'll had everything that I needed, the site was easy to use and ya'll have fast delivery. Have a very bless day. God Bless!
28. marraskuuta 2025
Vastaus yritykseltä Japebo.com
Hi Regina, thank you so much for your lovely 5-star review and for shopping with Japebo!
We’re really happy to hear that you found everything you needed, that the site was easy to use, and that the delivery was fast.
Wishing you a very blessed day as well — thank you for your kind words 😊
Kind regards,
Mads – Japebo
Sport locks
I needed sport locks for my hearing aids. The site was easy to navigate and by entering basic information about my device it provided the exact match for my device. Ordering was also easy and my order shipped promptly, was well packaged and arrived intact.
Overall it was a positive shopping experience.
27. marraskuuta 2025
Vastaus yritykseltä Japebo.com
Hi Perry! Thank you very much for your 5-star review and for shopping with Japebo.
We’re glad to hear that our site made it easy to find the exact sport locks for your hearing aids, and that ordering, shipping, and packaging all met your expectations. It’s great to know you had a positive shopping experience overall 😊
If you ever need assistance or accessories again, we’re happy to help.
Kind regards,
Mads – Japebo
Good price and free shipping,great place.
I did a Google search for hearing aid receivers to find a better price. Japebo.com had the very best price. good price, no tax, and free shipping.
26. marraskuuta 2025
Vastaus yritykseltä Japebo.com
Hi Amos, thank you for your 5-star review and for choosing Japebo!
We’re really happy to hear you found us through Google and that our pricing and free shipping made the difference. 😊
If you ever need help finding the right receivers or accessories again, just let us know.
Kind regards,
Mads – Japebo
Quality product
I realize I could be ordering something from Amazon for my hearing aid needs but, I want quality and that is what Japebo offers. I don't want a knock off that doesn't work and the item I ordered is exactly what was needed. Quality where it counts.
30. marraskuuta 2025
Vastaus yritykseltä Japebo.com
Hi Katherine,
Thank you so much for your wonderful review ⭐️
We really appreciate you choosing Japebo — and we’re happy to hear the item was exactly what you needed. Quality really does matter, and we’re glad we could deliver where it counts.
Kind regards,
Mads – Japebo
Received exactly what I ordered
Received exactly what I ordered, but the processing and delivery was slower than it should have been.
2. joulukuuta 2025
Vastaus yritykseltä Japebo.com
Hi Dudley, thank you for your review and for shopping with Japebo.
I’m glad to hear you received exactly what you ordered — and I’m sorry that the processing and delivery took longer than it should have. We’re working on improving our turnaround times to make the experience more consistent.
If you’d like, feel free to share when you placed the order and when it arrived, and we can look into what caused the delay.
Kind regards,
Mads – Japebo
I was warned about your reliability but…
I was warned about your reliability but you were the only source that had the item available that I wanted, and delivered successfully.
2. joulukuuta 2025
Vastaus yritykseltä Japebo.com
Hi Wayne,
Thank you for taking the time to share your experience.
We’re glad we were able to supply the item you needed and that the delivery was completed successfully. We appreciate you giving us the opportunity to prove our reliability and hope to assist you again in the future.
Best regards,
Mads – Japebo
Vastaus yritykseltä Japebo.com
Hi Mark, thank you for the 5-star review 😊
Really appreciate you choosing Japebo, and you’re always welcome back anytime.
Kind regards,
Mads – Japebo Customer Service
Vastaus yritykseltä Japebo.com
Hi Judy, thank you so much for the 5-star review!
Great to hear it was just what you needed – and that it arrived quickly too.
We really appreciate you shopping with us, and you’re always welcome back anytime.
Kind regards,
Mads – Japebo Customer Service
Vastaus yritykseltä Japebo.com
Thank you so much for your review! We’re happy to hear that your order was delivered on time and that everything went perfectly.
– Japebo Support
Je viens d'effectuer ma première…
Je viens d'effectuer ma première commande et j'avais besoin de préciser. J'ai eu réponse a ma question avec précision . Livraison rapide et soignée. Site sérieux. Je recommande.
13. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Japebo.com
Merci beaucoup pour votre avis et pour votre confiance lors de votre première commande ! Nous sommes ravis d’avoir pu répondre précisément à votre question et que la livraison ait été rapide et soignée. Merci pour votre recommandation.
– Japebo Support
I STILL HAVE NOT RECEIVED MY PRODUCT…
I STILL HAVE NOT RECEIVED MY PRODUCT AND HAVE NOT BEEN INFORMED OF ANY REASON WHY IT HAS NOT YET BEEN SHIPPED. IT IS NOW OVER TWO WEEKS SINCE I ORDERED.
28. marraskuuta 2025
Vastaus yritykseltä Japebo.com
Hi Bob,
We sincerely apologize for the delay and the lack of updates regarding your order.
Unfortunately, a technical issue caused your order not to be transferred correctly to our shipping system, which is why it has not been dispatched as expected. We are very sorry about this oversight.
The issue has now been identified, and we will ship your order tomorrow. You will of course receive tracking information as soon as it has been sent.
Thank you for your patience and for bringing this to our attention. Please don’t hesitate to contact us directly if you have any further questions.
Kind regards,
Magnus
Japebo Customer Support
Vastaus yritykseltä Japebo.com
Thank you so much for your kind review! We're happy to hear that your delivery arrived quickly.
– Japebo Support
Delivering was too slow
14. marraskuuta 2025
Vastaus yritykseltä Japebo.com
Hi Ross,
Thank you for your feedback, and I’m sorry the delivery was slower than expected. We know waiting longer than planned is frustrating, and this isn’t the experience we aim to deliver.
We’re continuously working with our carriers to improve shipping times and keep customers better informed along the way. If you’d like us to look into your specific delivery for order 29051, feel free to reach out to us and we’ll be happy to check what happened.
Kind regards,
Mads – Japebo Customer Service
Prix et livraison au top!
Maintenant que je connais ce site je n'acheterai plus ailleurs.
21. marraskuuta 2025
Vastaus yritykseltä Japebo.com
Bonjour, un grand merci pour votre superbe avis 5 étoiles ! 😊
Nous sommes ravis d’apprendre que le prix et la livraison vous ont plu, et encore plus de savoir que vous comptez revenir chez nous. Cela nous fait vraiment plaisir.
Merci pour votre confiance, et à très bientôt sur Japebo !
Bien cordialement,
Mads – Japebo Customer Service
Don’t Order from USAThe info on website confused me and I…
The info on website confused me and I ordered the wrong accessory. I paid 47.00 in duty tax and the company is not helping me to return item.
13. marraskuuta 2025
Vastaus yritykseltä Japebo.com
Thank you for your review, and I’m sorry to hear about the confusion and the extra cost you’ve experienced. That’s not the kind of outcome we want for any customer.
Return and refund
You are fully welcome to return the accessory. We can arrange a return for credit/refund in line with your right of withdrawal. Please email us at info@japebo.com with your order reference 29032, and we will reply with clear return instructions right away. If anything in the process has been unclear so far, I apologise — we will make sure you get straightforward guidance.
Duty and import taxes
Regarding the duty/tax: these charges are set by US customs authorities and are collected on import. Unfortunately, we do not control these fees, and they are not something we can refund or waive from our side. We understand it’s frustrating, especially when the order didn’t match what you needed, and we’re sorry for the inconvenience this has caused.
If you’d like, we can also help you identify the correct accessory before you reorder, so you avoid any repeat issues.
Kind regards
Per – Japebo
1Hard To Head
1. The directions were in Dutch
2. Went to Youtube for help. Okay, but still hard to comprehend.
3. The microphone does not really improve the sound, I think I need further instructions.
4. Is there a way to get the instructions in English
23. marraskuuta 2025
Vastaus yritykseltä Japebo.com
Hi Sanford, thank you for your review — and I’m really sorry about the language issues and the difficulty getting started.
The instructions should absolutely be available in English, and I understand how frustrating it is when setup feels unclear and the microphone doesn’t seem to help as expected.
For the quickest and most accurate support, we recommend contacting Rexton directly. They can provide the correct English manual and guide you through the setup for your specific model here: https://www.rexton.com/en/service/contact/
I hope they can get everything working properly for you soon, and sorry again for the trouble.
Kind regards,
Mads – Japebo Customer Service
Vastaus yritykseltä Japebo.com
Thank you for taking the time to leave us a review on Trustpilot!
We are thrilled to hear that you received what you needed and that the delivery met your expectations.
Your satisfaction is our top priority, and feedback like yours motivates us to continue providing excellent service.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
Micas - Japebo
You sent me the wrong device and it…
You sent me the wrong device and it cost me $60 to return it and I have yet to receive my refund
31. lokakuuta 2025
Vastaus yritykseltä Japebo.com
Hello Richard,
Thank you for your review. I understand that this has been a frustrating experience.
To clarify the situation: the item you purchased was not compatible with your hearing aids. We did not provide a recommendation for this model prior to the order, and we did not receive a request for guidance before the purchase was placed.
We also note from our email correspondence that the return was only sent back recently, as you were away on vacation. For that reason, the refund has not yet been processed. As stated in our returns policy, refunds are completed within 14 days after the returned item has been received and checked in at our warehouse. You will receive a confirmation by email as soon as the refund is issued.
We regret the inconvenience and appreciate your understanding.
Kind regards
Thomas – Japebo Customer Service
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