The customer service advisor was excellent, she was understanding and sympathetic to my problem. And did her best to sort it out the best she could. Disappointed wi... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Awesome level of service received om my recent dealing with Insinkerator, which started with an online chat, which very quickly turned into a phone call from Amanda Walker, all questions answered on t... Näytä lisää
I have called Inskerator a couple of times recently due to my water tank and tap needing to be replaced after having it after a few years. I have to say the staff have always been incredibly helpful... Näytä lisää
Yritys on vastannut
I was sent an email after having my water dispenser for 2 years with an offer of 20% off replacement filters…..unfortunately the link would not work and so I decided to call customer service who then... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Yhteystiedot
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, Yhdistynyt kuningaskunta
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4,6
Erinomainen
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 94 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Prompt & professional service
Customer service representative whose name was Billy, answered the phone promptly and dealt with my issues straight away very professionally & politely. My replacement has been ordered.
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Manminder,
Thank you for your wonderful feedback! We're delighted to hear that Billy has been exceptional in assisting you to a suitable resolution. We'll be sure to share your comments with Billy and the rest of the team.
We hope your replacement unit arrives soon. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent job done!
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Ian,
Thanks for your feedback! We're glad to hear you're pleased with the assistance. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Great service from ordering to…
Great service from ordering to installing, no more smelly bins from food waste, looks good too. wish i wouldhave got one years ago
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi,
Thank you for your fantastic feedback! We're so pleased to hear that everything went smoothly from ordering to installation. It's great to know you're already enjoying a fresher, more convenient way to manage food waste. Many of our customers tell us they wish they had done it sooner, too!
Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Phone answered quickly
Phone answered quickly , pleasant patient response from Adrian ? , who led me through to resolving a query on my hot tap resulting in a working hot tap and a happy satisfied customer!
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi,
Thank you for your wonderful feedback! We're delighted to hear that Adrian was able to assist you promptly and patiently, and that your tap is now working again. We'll be sure to share your kind words to Adrian and the rest of the team. We appreciate you taking the time to share your experience.
Best wishes,
John
InSinkErator Customer Service
Vastaus yritykseltä InSinkErator UK
Hi Lynn,
Thank you for your feedback! We're glad to hear you're pleased with your experience with us. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent support
Excellent support, quick to resolve the issue of a missing part in the box.
27. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Stephen,
Thank you for your feedback! We're sorry to hear about the missing part. It's great to know that our team was able to make things right for you by promptly sending the part. Feel free to reach out to us if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Super Efficient
My problem was dealt with quickly, and professionally and process explained well.
23. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Dan,
Thank you for sharing your feedback! We're glad to hear that your experience with our customer service team was "Super Efficient". We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Very fast and helpful
Very quick responses to my questions, which were a great help in my making decisions.
23. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Steven,
Thank you for sharing your experience! It's wonderful to hear our team was able to provide you with quick assistance. If you have any further questions or concerns, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_U
Best wishes,
John
InSinkErator Customer Service
Very helpful and knowledgeable…
Very helpful and knowledgeable operative on the phone with good advice given.
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Anne,
Thank you for your feedback! We're glad to hear we've been helpful with your InSinkErator enquiries. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent service
Had an issue with my boiling water tap after just 3 weeks and they immediately shipped me a new one, excellent service
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Keith,
Thank you for your feedback. We're sorry to hear about the issue with your new hot water tap. We're glad our team was able to quickly sort this out for you. Feel free to reach out to us if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Absolutely brilliant company to deal with
Five Star business to use absolutely fantastic customer service probably the best i have dealt with. Friendly, helpful, patient & knowledgeable not to mention great products at very competitive prices. Thank you all so much.
Clive Haylett
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Clive,
Thank you for taking the time to share your experience! We're thrilled to hear that you had such a positive experience with our customer service team. Your kind words mean a lot to us, and we're glad that you're happy with our products and prices. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
The engineer was very polite
The engineer was very polite, efficient and arrived on time. The only negative was the fact that the installation charge was an extra £50 apparently because of my location. This seems rather unfair and unusual in my experience. If an installation charge is published then that would be the price.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Barry,
Thank you for taking the time to share your feedback. We are absolutely thrilled to hear that our engineer was polite, efficient, and arrived right on time!
However, we are very sorry to hear about the unexpected £50 charge. We completely understand your frustration—pricing transparency is incredibly important to us.
We have tried to look into this for you, but unfortunately, we haven't been able to locate your customer details from your review profile. We would love the opportunity to understand exactly why you were quoted a higher rate than the installation charge advertised on our website.
If you would like to discuss your situation further so we can investigate this and help make it right, please contact us directly on our 0800 389 3715.
Thank you again for helping us improve, and we hope to speak with you soon.
With warm wishes,
Anne
InSinkErator UK Customer Service Team
Great
Solid customer service from insinkerator contact team.
The engineer was great
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Dear Simon,
We are absolutely delighted to read your feedback about both our contact team and the engineer who visited you.
Our goal is always to provide seamless support from the very first phone call to the final fix on-site, so hearing that you received such solid service is fantastic. I will be sure to pass your kind words on to everyone involved!
With warm wishes,
Anne
InSinkErator UK Customer Service Team
I spoke with a delightful staff member…
I spoke with a delightful staff member who was very personable, friendly, and knowledgeable about InSinkErator taps. He dealt with my enquiry to my complete satisfaction.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Dear Mr Bruce,
Your wonderful review has truly brightened our day! We are absolutely delighted to hear that you had such a positive experience speaking with our team.
We pride ourselves on being both friendly and knowledgeable, so knowing your enquiry about our InSinkErator taps was resolved to your complete satisfaction is fantastic to hear. I will be sure to pass your lovely compliments on to the gentleman who assisted you.
With warm wishes,
Anne
InSinkErator UK Customer Service Team
Insinkerator stopped working
Issue I had was sorted in a matter of minutes, and everything is in working order, the man I spoke to was lovely so no complaints from me 👍🏻
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Ives,
Thank you so much for taking the time to leave us a review! We are absolutely delighted to hear that we could get your InSinkErator back in working order so quickly.
I will be sure to pass your wonderful feedback on to the gentleman you spoke with—he will be thrilled to know he made such a positive impression. Thank you again for your support!
With warm wishes,
Anne
InSinkErator UK Customer Service Team
Brilliant service!
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Judith,
Thank you so much for taking the time to leave us a review! We are absolutely delighted to hear that you received "brilliant" service from our team. Feedback like yours truly brightens our day.
With warm wishes,
Anne
InSinkErator UK Customer Service Team
Amazing customer service
Amazing customer service. I had a problem, sent them an email and had a reply within 24 hours and a solution. I would certainly recommend this company.
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Amanda,
Thank you so much for taking the time to share your experience! We are absolutely thrilled to hear that our team was able to resolve your issue within 24 hours.
Delivering fast, helpful solutions is what we always strive for, and your recommendation means the world to us. If you ever need anything else, please don't hesitate to reach out!
With warm wishes,
Anne
InSinkErator UK Customer Service Team
Insinkerators are unrepairable
I'm now on my third Insinkerator in 17 years. Models 46 & 56 packed up with either broken or damaged cutter blades, now I have model S460, but for how long? Insinkerator inform me that they don't supply spares only new units. I think this is unreasonable and poor practice selling products which have to be thrown away when they break. These units are straightforward to dismantle in around 30mins. I am unimpressed.
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Dear Mr Martin,
Thank you for your feedback. While we are incredibly proud of our product quality and the millions of happy customers who rely on our units daily, we completely understand your frustration regarding the availability of individual spare parts.
We sincerely appreciate your 17 years of loyalty. We always aim to build appliances with a level of longevity that stands the test of time, but we completely understand that when a unit does eventually reach the end of its lifespan, having to replace it rather than fix it can feel counterintuitive and frustrating.
To provide some context on our policy, domestic waste disposal units do not fall under the UK Ecodesign Regulations (2021) or the EU Ecodesign Directive (2024/1799). Because of this, manufacturers are not legally required to provide separate spare parts or repair instructions.
More importantly, this approach is strictly in place for safety reasons. Because these units combine high-speed grinding mechanisms with a water-integrated motor housing, internal repairs are highly complex. Even a minor misalignment during reassembly can compromise the watertight seal, risking product safety, hygiene, and mechanical performance.
We want to ensure you are fully supported moving forward. Please call our customer service answer line on 0800 389 3715 to provide your contact details so we can keep them on record for any future communication. We also highly recommend registering your new S460 unit to ensure you take full advantage of its extended warranty.
If you have any further questions or experience any issues down the line, please call us directly on this number and our team will be happy to assist you.
With warm wishes,
Anne
The InSinkErator UK Customer Service Team
Technical support and product knowledge…
Technical support and product knowledge was fantastic. had all the answers i required to assist my client.
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hello! Thank you so much for taking the time to share your experience!
We are thrilled to hear that our team provided the fantastic technical support and deep product knowledge you needed to assist your client. Supporting our trade and professional partners is incredibly important to us, and we are glad we could help you get the answers required to get the job done smoothly.
If you or your clients ever need assistance with anything else in the future, please don't hesitate to reach out—we are always here to help!
With warm wishes,
Anne
InSinkErator UK Customer Service Team
prompt answering of the phone and…
prompt answering of the phone and polite and helpful advice
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Ronald,
Thank you so much for taking the time to leave us such a wonderful review! We are pleased to hear that your call was answered promptly and that you found our advice both polite and helpful.
Our team works hard to provide efficient and supportive service, so your feedback truly means a lot to us. Thank you for choosing us!
Best regards,
Anne
InSinkErator UK Customer Service Team
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