The customer service advisor was excellent, she was understanding and sympathetic to my problem. And did her best to sort it out the best she could. Disappointed wi... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Awesome level of service received om my recent dealing with Insinkerator, which started with an online chat, which very quickly turned into a phone call from Amanda Walker, all questions answered on t... Näytä lisää
I have called Inskerator a couple of times recently due to my water tank and tap needing to be replaced after having it after a few years. I have to say the staff have always been incredibly helpful... Näytä lisää
Yritys on vastannut
I was sent an email after having my water dispenser for 2 years with an offer of 20% off replacement filters…..unfortunately the link would not work and so I decided to call customer service who then... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Yhteystiedot
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, Yhdistynyt kuningaskunta
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4,6
Erinomainen
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 94 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Failed twice in just over 2 years
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Dear David,
Thank you for taking the time to leave us your feedback. We are truly sorry for the initial frustration you experienced. We appreciate you speaking with us on the phone so we could work through a resolution together. I hope our call helped turn things around for you.
To keep your hot water system running smoothly and protect its lifespan, please ensure you're using genuine InSinkErator F-701R hard water filters and replace them at least every 6 months depending on your usage.
Feel free to reach out if you ever need further support!
Best wishes,
John
InSinkErator Customer Service
Our problem was speedily addressed but…
Our problem was speedily addressed but wonder if the part requested should have been sent at the same time of the order for the new tap.
Very polite and helpful customer service. Thank you
27. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Marian,
Thank you for sharing your review and for your kind words regarding our customer service team. We are glad we were able to resolve the issue for you quickly!
Regarding your question, certain specialised fittings or setup components are sold or dispatched separately.
Thank you again for choosing us, and please don't hesitate to reach out if you need anything else!
Best wishes,
John
InSinkErator Customer Service
Knowledgeable lady I spoke to
24. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Neal,
Thank you for your feedback! We're glad to hear that you are pleased with your experience with our customer service team. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Great Customer Service
Great Customer service who listen and recommended and sold the product.
Billy was his name and I would hire him immediately as he had learn the products. Great asset.
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Alan,
Thank you for your fantastic feedback! We are thrilled to hear about your experience. Billy is indeed a wonderful part of our team, and his dedication to learning our products and listening to our customers' needs is something we truly pride ourselves on. We'll be sure to pass along your comments to him and the rest of the team. He’ll be delighted to hear it!
Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
5 star service
My 3in1 tap broke after 6/7 years so had cause to contact the company to explore options. I used their instant video advice service where I spoke with a very helpful and polite person called Martin. Live video allowed me to display my current tap and explain where it had broken. We quickly agreed a sensible and cost efficient way forward. I don’t normally complete reviews but have chosen to do so on this occasion for two reasons. First, the live and instant video consultation is a game changer that identified the most appropriate solution quicker than all options would have done so. Second, Martin was great. Very professional, knowledgeable and extremely helpful. Five star service in all aspects. Thanks Martin.
21. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Allan,
Thank you for taking the time to share your feedback! We're delighted to hear that Martin was able to provide such professional, knowledgeable, and helpful support. It's great to hear that you found the new feature of our website to be a "game changer" in identifying the right solution quickly and efficiently. We'll be sure to share your kind feedback with Martin and the rest of the team.
Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
The girl I spoke to at Insinkerator was…
The girl I spoke to at Insinkerator was so helpful and knew exactly the bit I was trying to replace. The piece arrived within 2 days and as it was a small but vital piece she didn’t even charge me. Excellent service.
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Carol,
Thank you for your wonderful review! We're pleased to hear that our team was able to quickly identify the part you needed and get it to you within just two days. We always aim to make things as easy as possible for our customers, and we're delighted you experienced our commitment to excellent service. Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Great products & service
Great products, equally good customer service & technical assistance. We have had an InSinkErator side tap for years and inevitably things fail after a while but the team are always available to assist and if parts cannot be repaired, provide assistance with replacement parts.
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Andy,
Thank you for your kind words! We're delighted to hear that you've been happy with both our products and customer service over the years. We truly appreciate your continued trust in InSinkErator and we are always happy to assist.
Best wishes,
John
InSinkErator Customer Service
Had an issue with my 3 in 1 tap
Had an issue with my 3 in 1 tap, on the boiling water side.
Had a video call with Amanda who had good knowledge and has arranged for engineer to attend.
Excellent customer service so far.
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Petes,
Thank you for taking the time to share your feedback! We're delighted to hear that Amanda was able to assist you and provide expert guidance during your call.
We'll make sure to share your kind words with Amanda and the rest of the team. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
the lady was very polite and explanied…
the lady was very polite and explanied everything in simple but clear way
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi,
Thank you so much for taking the time to share your feedback! We're thrilled to hear that our team member was able assist you efficiently. Please don't hesitate to reach out if you need any further assistance.
Best wishes,
John
InSinkErator Customer Service
Vastaus yritykseltä InSinkErator UK
Hi Peter,
Thank you for your feedback! We're glad to hear you are pleased with your after-sales experience with us. Feel free to reach out to us if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Thanks to customer support
Thanks to customer support on clear advice on issue with my 10 year old 3N1 hot water tank and the generous offer of a voucher to help towards purchase of new tank.
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi,
Thank you for taking the time to share your experience with us! A 10-year run with your original 3N1 tank is fantastic, and we're so glad our customer support team could provide clear, helpful advice when it was time to assess the issue.
We always want to look after our long-standing customers, so we were more than happy to help with your replacement tank. Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Superb customer service from Martin Green of Insinkerator
Have had my insinkerator a for 15 years or more before it packed and replaced it and this morning thought my second one of 10 yrs was at and end. Martin Green from Insinkerator was just outstanding. Helpful, guided me through trying to get mine to work. It didn’t. Guided me though the buying options on the telephone. Just good old fashioned superb customer service. We had reached the point of purchase and for some reason just before I pressed the Apple Pay button I tried for a 10th time to get the product to work and it did. But now know exactly what I need when it packs up and was just hugely impressed with Martin’s service.
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Nicola,
Thank you so much for taking the time to share such fantastic feedback! 15 years for your first unit, and 10 years and counting for your second is a true testament to their durability. We're delighted your current one decided to give you one more victory lap just in the nick of time!
Thank you for the wonderful shoutout for Martin. He’ll be delighted to hear your kind words. Whenever you end up needing that replacement down the road, we’ll be right here to help.
Thanks for being a loyal InSinkErator customer for over 25 years!
Best wishes,
John
InSinkErator Customer Service
I am very happy with InSinkErator and I…
I am very happy with InSinkErator and I think this company has one of the best products and best policies in the world.10/10
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Hus,
Thank you so much for the incredible 10/10 review! We are thrilled to hear how much you love your InSinkErator and that our products and policies have impressed you. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
I was supported by Mark from Aquatherm…
I was supported by Mark from Aquatherm who came to fix my insinkerator. Mark was great, communicated well on the day and was able to resolve my issue without too much trouble. Was able to quickly get an appointment, I believe next day, and great to have my machine back up and running.
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Customer,
Thank you for taking the time to share your review! We're thrilled to hear that Mark was able to get out to you so quickly and get your InSinkErator back up and running. It's wonderful to know your overall experience was great. We'll make sure to share your comments with Mark and the rest of the team.
Best wishes,
John
InSinkErator Customer Service
Such helpful friendly people
Such helpful friendly people, they knew what my problem was. Everything was resolved to my satisfaction.
7. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi John,
Thank you for your kind words! We're delighted to hear that our team was able to quickly understand the issue and assist in resolving it to your satisfaction. We appreciate you taking the time to share your experience.
Best wishes,
John
InSinkErator Customer Service
Very helpful
The last person - out of three - that I spoke to was very helpful and knowledgable. Adrian gave me all the reassurance I needed to go ahead and order online. Thank you
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Helena,
Thank you for your feedback! We're delighted to hear that Adrian was able to provide the support you needed to confidently place your order online. We'll be sure to pass along your kind words to him and the rest of the team. Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Vastaus yritykseltä InSinkErator UK
Hi Poonam,
Thank you for your feedback! We're glad to hear you're pleased with you after-sales experience. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
shambles
shambles. bought device and installation. got product. no installation. keep on being told someone will contact us. no one does. customer service implying whether what i am saying is true! unbelievable.
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Dear Matthew,
Thank you for your feedback. We're sorry to hear about your experience and we will carefully review this internally. We appreciate your time on the phone, and we're glad to hear your new food waste disposal has already been installed.
For any questions or concerns with your InSinkErator products, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Best Wishes,
John
InSinkErator Customer Service
Vastaus yritykseltä InSinkErator UK
Hi Gail,
Thank you for your feedback! We're glad to hear that you are happy with the new addition to your kitchen. Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Professional and quick service
Luke was very responsive to my messages about the repair that was needed and made his best endeavours to attend our home as soon as possible. He was very knowledgable and able to repair my InSinkErator very swiftly, for which I was very grateful having become very dependent on it.
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Servet,
Thank you for your fantastic feedback! We're so pleased to hear that you had such a positive after-sales experience with Luke. It's great to know he got your InSinkErator back up and running swiftly, especially when it's become such an important part of your kitchen. We'll be sure to share your comments with Luke and the rest of the team.
Thank you for taking the time to share your feedback.
Best wishes,
John
InSinkErator Customer Service
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