The customer service advisor was excellent, she was understanding and sympathetic to my problem. And did her best to sort it out the best she could. Disappointed wi... Näytä lisää
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Awesome level of service received om my recent dealing with Insinkerator, which started with an online chat, which very quickly turned into a phone call from Amanda Walker, all questions answered on t... Näytä lisää
I have called Inskerator a couple of times recently due to my water tank and tap needing to be replaced after having it after a few years. I have to say the staff have always been incredibly helpful... Näytä lisää
Yritys on vastannut
I was sent an email after having my water dispenser for 2 years with an offer of 20% off replacement filters…..unfortunately the link would not work and so I decided to call customer service who then... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Yhteystiedot
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, Yhdistynyt kuningaskunta
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4,6
Erinomainen
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 94 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Awesome level of service received om my…
Awesome level of service received om my recent dealing with Insinkerator, which started with an online chat, which very quickly turned into a phone call from Amanda Walker, all questions answered on the spot in a very friendly and polite manner. 10/10 😎
20. lokakuuta 2026
Oma-aloitteinen arvostelu
Dear InSinkErator Team
Dear InSinkErator Team - a shout out for Amanda Walker for her exceptional service and support to assist with my installation. I was surprised when she was even coordinating while away on holidays, such team members will always give us the trust and confidence to continue using your products.
Thank you, Amanda Walker!
10. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hello Ankiit,
Thank you for sharing such lovely feedback. We are incredibly lucky to have Amanda on our team, and we love hearing that her dedication helped build your confidence in our brand. We will absolutely make sure she sees this review so she knows how much her hard work is appreciated.
Enjoy your new InSinkErator!
Best wishes,
Anne
InSinkErator UK Customer Service Team
Insinkerator blocked the sinks 3 times
Insinkerator blocked the sinks 3 times, 3rd time no one came out, I escalated and none even called me back.
I emailed and complained and no reply
12. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Dear Customer,
We are incredibly sorry to read about the ongoing issues you have experienced with your sink blocking, and your frustration regarding the lack of communication.
At InSinkErator, we take immense pride in our high service levels, and our team typically handles all email inquiries within 24 hours. Hearing that your escalation was missed and your emails went unanswered is very concerning, as this is certainly not a typical service experience with us. We really want to understand exactly what went wrong here.
We would love the opportunity to put things right for you. We have reached out to request some further information so we can locate your details, investigate the breakdown in communication, and finally get this resolved for you.
Please look out for our message, and we hope to speak with you soon.
Best regards,
Anne
The InSinkErator Customer Service Team
A Good Customer Service Advisor
The customer service advisor was excellent, she was understanding and sympathetic to my problem. And did her best to sort it out the best she could. Disappointed with the company though, this is my second Neotank where the expansion vessel has ruptured and leaked. It would be an easy fix if they sold the expansion vessel as a spare part, but they will not sell you this part so you have to buy a complete new unit.
20. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Gary, thank you for your honest review. We are so glad to hear that our customer service advisor was sympathetic and provided excellent support!
We completely understand your frustration regarding the Neotank expansion vessel. Because our tanks house both water and electrical connections, they are manufactured as fully sealed units for safety reasons. This means they unfortunately cannot be opened for repairs or have internal parts replaced.
We truly appreciate your feedback and hope your new unit is working perfectly!
Best wishes,
Anne
InSinkErator UK Customer Service Team
Pretty seamless experience from online…
Pretty seamless experience from online order, subsequent fulfilment to third party engineers contacting me to book installation date.
20. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Rakesh,
Thank you for the fantastic review. We love hearing when the entire process—from placing the online order to getting the installation booked—goes seamlessly. We hope you enjoy your new InSinkErator!
Best wishes,
Anne
InSinkErator UK Customer Service Team
V helpful customer service providing…
V helpful customer service providing details of all options for new tap / tank
19. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi there JL! Thanks for the great review. We're so glad our team could walk you through all the details and help you find the perfect tap and tank options. We hope you absolutely love your new setup!
Best wishes,
Anne
InSinkErator UK Customer Service Team
I have called Inskerator a couple of…
I have called Inskerator a couple of times recently due to my water tank and tap needing to be replaced after having it after a few years. I have to say the staff have always been incredibly helpful and very knowledgeable.
19. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Mrs C! Thank you so much for the wonderful review. We're pleased to hear that our customer service team was helpful and knowledgeable while you were replacing your water tank and tap. We truly appreciate your continued support of InSinkErator, and we're always here if you need us in the future.
Best wishes,
Anne
InSinkErator UK Customer Service Team
Great service
Great service and communication, and after care. Replaced my faulty unit within a week.
15. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Dip,
Thank you for the fantastic review. We know how important it is to get your kitchen back up and running quickly, so we're thrilled our team could communicate clearly and get your unit replaced within a week. Thanks for choosing InSinkErator!
Best wishes,
Anne
InSinkErator UK Customer Service Team
Fantastic product and fantastic…
Fantastic product and fantastic customer support.
19. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Paul,
Thank you for the five-star review. We love hearing that you are thrilled with both your InSinkErator product and the support you received from our team. We hope you get years of great use out of it!
Best wishes,
Anne
InSinkErator UK Customer Service Team
Really helpful customer service…
Really helpful customer service representative. She understood the issue I had with my tap and offered to send out the replacement part free of charge as my tap was still in warranty.
9. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hello Mrs Allen,
Thanks for sharing your experience. We love hearing when our customer service team hits the mark! We're so glad she was able to help get your tap issue resolved quickly and easily. Thank you for being a valued InSinkErator customer!
Best wishes,
Anne
InSinkErator UK Customer Service Team
Great service
The engineer( Jake ) was very knowledgeable , helpful and had good people skills
5. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hello Clive,
Thanks so much for taking the time to share this. We pride ourselves on having a helpful and friendly team, so it's fantastic to hear that Jake represented us so well and made your experience a great one.
Thanks for choosing InSinkErator!
Best wishes,
Anne
InSinkErator UK Customer Service Team
After 15 years of use, I have had to replace due to an unfixable leak
I have used an Insinkerator waste disposer for nearly 15 years. It started leaking at the flexible outlet collar. I was hoping for a miracle and a replacement collar. Sadly there was corrosion of the metal inside the outlet. (This product had a 6 year guarantee).Nothing could save it. I would also point out I used mine with a magnetic batch feed extra. The only thing I replaced twice was the magnetic plug needed to turn on. This was done once near the end of the guarantee period. A brilliant product used lots over the years.
I contacted Insinkerator and was hleped by staff member Billy who gave me details of a like for like product, the Evolution 750 EC. Not only great at his job but a good communicator and friendly voice. I explained my concern if I had to drill the marble worktop for a switch and he directed me to the Convertor kit so I could fit mine like for like. I like using the batch feed with the magnet plug. The Insinkerator site doesn't seem to push this onto people as the disposers are advertised as push button switch.
Billy gave me a discount code for replacing with another Insinkerator product. Thank you for your service and although the new unit only comes with 3 (+1 for reg) years guarantee, I'm hoping this has the longevity of my old one.
5. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Mr Ratcliffe, thank you for sharing this fantastic review!
We take a lot of pride in our products' longevity, so hearing yours lasted 15 years is wonderful.
We're also thrilled that Billy could help you upgrade to the Evolution 750 EC and recommend the converter kit so you could keep your preferred batch feed setup without having to drill your marble worktop. We will certainly pass your compliments on to Billy, and we’ve also taken note of your helpful feedback regarding how we highlight the batch feed options on our website.
Thank you for your continued trust in us! Enjoy your new InSinkErator!
Best wishes,
Anne
InSinkErator UK Customer Service
Great product and customer service
I used Insinkerator's website to order an upgrade of the waste disposal unit that had been fitted in my house for over 12 years. The new unit was despatched really quickly and the people fitting the unit were also rapidly in touch. From order to fitting was about a week - which was great. Very impressed with the service as well as the product.
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi CFB, thank you for sharing your experience with us!
We take great pride in our products' longevity, and we absolutely love to hear these stories from you and the many more people who have relied on their units for over a decade.
We strive to make upgrading as effortless as possible, so we're delighted that our logistics team and installers worked together to get your new model up and running in just about a week.
Thank you for your continued trust in InSinkErator.
Best wishes,
Anne
InSinkErator UK Customer Service
Hot water tap issue resolved
My issue with a hot water tap was identified and resolved quickly. New part received in 3 days.
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Lesley, thank you for the great review!
We know how much our customers rely on their hot water taps, so we're thrilled we could identify the issue quickly and get your new part out to you in just three days. Let us know if you need anything else!
Best wishes,
Anne
InSinkErator UK Customer Service
Excellent customer service
Excellent customer service, great company to deal with - very helpful and easy to contact.
2. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Rachel, thanks for taking the time to share your feedback.
Making sure our customer service team is accessible and genuinely helpful is a huge priority for us—in fact, our goal is to answer all calls within one minute!
It’s fantastic to hear we hit the mark and that you had such a great experience. We truly appreciate you choosing InSinkErator!
Best wishes,
Anne
InSinkErator UK Customer Service
Great service
Great service, attended very quickly and no problem with replacement for new during the same visit when the engineer ‘Luke’ realised the unit was beyond repair.
Very surprised how good and quick the service for a big established company like Insinkerator. Recommend using these products based on Aftersales service.
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi James, this is exactly the kind of experience we want for our customers!
Thank you for trusting us and for recommending our products. We know dealing with a broken unit can be a headache, so we're glad Luke was able to sort out a brand-new replacement for you right then and there. We'll make sure he sees this great feedback. Have a wonderful day!
Best wishes,
Anne
InSinkErator UK Customer Service
Phone answered very quickly and agent…
Phone answered very quickly and agent knew about the product I was asking about. Followed up with an email clearly advising me of my next course of action. If only all other customer care call centres were this good.
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi John, thank you for such a wonderful review!
We pride ourselves on fast, knowledgeable service and clear communication, so it’s incredibly rewarding to hear our team delivered exactly that. Please don't hesitate to reach out if you need any further assistance down the line!
Best wishes,
Anne
InSinkErator UK Customer Service
Hassle free replacement installed under…
Hassle free replacement installed under warranty
19. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Jeetesh, thank you for the great review! We know appliance issues can be frustrating, so we're thrilled to hear your warranty replacement was a hassle-free experience. If you ever need anything else, we're always here to help.
Best wishes,
Anne
InSinkErator UK Customer Service
Very helpful customer services…
Very helpful customer services representative. Gave me the advice I needed
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Janice, thank you so much for the 5-star review! We're thrilled to hear our customer service team was able to provide the advice you needed. If you ever need help with your InSinkErator in the future, just let us know.
Best wishes,
Anne
InSinkErator UK Customer Service
An old link emailed out for 20% off filters
I was sent an email after having my water dispenser for 2 years with an offer of 20% off replacement filters…..unfortunately the link would not work and so I decided to call customer service who then told me that the link was old and no longer in use and so sent me an email with the correct site & discount code which did work so thank you! Details like this should be checked in advance when sending out these type of offers!! In all fairness Customer services were very helpful
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Kerry,
Thank you for leaving us a review! We're delighted to hear that our customer service team was helpful and got you set up with a working discount code right away.
We appreciate your feedback regarding the broken link. Following our move to Whirlpool, a few legacy automated emails from our previous platform remained active that we unfortunately can't modify on our end. The best way to stop those older messages from coming through is by simply hitting the "unsubscribe" link at the bottom of the email.
Thanks for choosing InSinkErator, and please let us know if you ever need assistance in the future!
Best wishes,
John
InSinkErator Customer Service
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