Once I managed to speak to a real person, everything was great. I was listened to, and an appointment was arranged for an engineer to call. However, the AI assistant was absolutely terrible! It k... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
After an advisor wasn't helpful and just sent me off to another department who couldn't find my details, I went back to the original number I called taken from the guarantee paper. I spoke to first a... Näytä lisää
Yritys on vastannut
Called Hoover to check on a dishwasher repair return visit. The advisor checked all details and took a little time to check the notes and made sure all my questions and comments are noted. Top profess... Näytä lisää
Yritys on vastannut
I have a fault on a 8 month old washing machine. I called and spoke to someone who explained if I don’t get Domestic and General monthly cover from TODAY and the engineer finds the fault to be ‘USE ER... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
Yhteystiedot
Yhdistynyt kuningaskunta
- hoover-home.com
3,2
Keskitasoinen
26 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Spoke to a lovely lady called Joahn…
Spoke to a lovely lady called Joahn (probably didn’t spell that correctly) however this lady was very happy, informative, thorough, kind and professional. Very patient and polite thank you. Got everything I needed thank you really impressed and grateful for the service and support provided. This job is definitely for humans not robots thank you. Much appreciated :)
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning River Olivia Rose,
Thank you so much for your fantastic review!
We're absolutely delighted to hear that you received such friendly, informative and professional support from Joahn. It's wonderful to know that she was patient, thorough and kind, and that she was able to provide everything you needed.
We'll be sure to share your lovely feedback with Joahn and their manager. Thank you for taking the time to recognise her excellent service and for choosing Hoover!
Kind Regards,
Chelsie
Hoover Team
The operator was very thorough
The operator was very thorough and took all the details, although we were both hindered by the noisy telephonist room.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Bernadette,
Thank you for your review.
We're delighted to hear that our advisor was thorough and took the time to gather all the necessary details. We're sorry, however, that background noise in the office made the call more difficult for both of you.
We appreciate your patience and for sharing your experience with us. Thank you for choosing Hoover!
Kind Regards,
Chelsie
Hoover Team
The Call handler was efficient and knowledgable.
The call handler was efficient and polite with plenty of knowledge.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Sharon Lucas-Croft,
Thank you so much for your wonderful review!
We're delighted to hear that you found our call handler efficient, polite and knowledgeable.
Thank you for taking the time to share your experience and for choosing Hoover!
Kind Regards,
Chelsie
Hoover Team
Excellent service with a satisfactory…
Excellent service with a satisfactory resolve.
Agent was most professional and polite.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Terence Comer,
Thank you so much for your fantastic review!
We're delighted to hear that you received excellent service and that your query was resolved satisfactorily. It's wonderful to know that you found our advisor professional and polite.
Thank you for taking the time to share your experience and for choosing Hoover. We truly appreciate your support!
Kind Regards,
Chelsie
Hoover Team
Ridiculous
Ridiculous.
Speaking to some AI who doesn’t understand and when you finally get through to a human they don’t listen and put you through to the wrong place!! On hold for ages and then constant transferring and options to go through to repeat the same information about your personal details. What happened to customer service and humans who care and listen to your needs.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Samantha,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience when trying to contact us. We understand how frustrating it must have been to struggle with the AI Assistant, wait to speak to a human advisor, and then be transferred between teams while having to repeat your information.
We're also sorry that you felt your concerns were not listened to or directed to the right team. This is not the level of service we want to provide, and we appreciate you bringing this to our attention.
We would like the opportunity to investigate what happened and see how we can assist. Please could you email us at social.media@hoovercandy.com with your full name, full address including postcode, and a copy of your review, so our team can look into this further.
We sincerely apologise for the frustration caused and thank you for bringing this to our attention.
Kind Regards,
Chelsie
Hoover Team
Multiple faults on new W/machine
The customer service provided by hoover is not reliable. Notifications are not sent and the so called planning department which organise engineer visits do not have the capability to speak to customers. Agents struggle to help because there is only one system to respond to faults. This is difficult when the same fault on my new washing machine happened more than once. Only engineers can order parts and the fault has to happen three times before a new one can be issued. Which in my case means I could be without a washing machine for 2 months. Be constructive they say You need a phone line to the planning office that might help. Or allow the engineers to give customers a number to contact them should the repair go wrong again. I would like someone to solve my problem please.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Mrs Elaine Mottley,
Thank you for taking the time to share your detailed feedback.
We're very sorry to hear about the repeated fault with your new washing machine and the difficulties you've experienced with notifications and contacting our Planning Team. We understand how frustrating it must be to face the possibility of being without your appliance for an extended period while trying to resolve the same issue.
We also appreciate your constructive suggestions regarding communication with the Planning Team and engineers. Your feedback is valuable and will be shared with the relevant teams as we continue to review the service we provide.
We would really like the opportunity to look into your case and see how we can assist. Please could you email us at social.media@hoovercandy.com with your full name, full address including postcode, and a copy of your review, so our team can investigate this further.
We're sorry that you have had to go through this experience and hope we can assist you in finding a resolution.
Kind Regards,
Chelsie
Hoover Team
Very poor customer service
After spending ages on phone menus, then waiting on a human being, they were absolutely no use in resolving my issue. They didn't take any responsibility or prioritise me as a customer.I would not recommend them.
Update: since posting my review there is a generated response asking me to get back in touch to help resolve the issue...I rest my case.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Derek McFadzen,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience when trying to contact us. We understand how frustrating it must have been to spend so long navigating the phone menus and waiting to speak to someone, only to feel that your issue was not properly addressed.
We're also sorry to hear that you felt your concerns were not taken seriously and that you were left without the support or resolution you were expecting. This is certainly not the experience we want for our customers.
We would like the opportunity to investigate what happened and review the service you received. Please could you email us at social.media@hoovercandy.com with your full name, full address including postcode, and a copy of your review, so our team can look into this further.
We sincerely apologise for the frustration caused and thank you for bringing this to our attention.
Kind Regards,
Chelsie
Hoover Team
I placed an order and the day before…
I placed an order and the day before the delivery they sent me a message saying the order was cancelled, no explanation. I had booked the day off work for the delivery too. I emailed different addresses and was finally told that when I placed the order, it was out of stock and therefore would not be delivered. This is shocking as it took my payment (was refunded) and took time off work and arranged around this and all for nothing.
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Julie M.,
Thank you for taking the time to share your feedback.
We're very sorry to hear that your order was cancelled at such short notice and that you were not given an explanation at the time. We understand how frustrating and disappointing this must have been, particularly as you had arranged to take time off work specifically for the delivery.
We would appreciate the opportunity to investigate what happened with your order and review the service you received. Please could you email us at social.media@hoovercandy.com with your full name, full address including postcode, and a copy of your review, so our team can look into this further.
We sincerely apologise for the inconvenience caused and thank you for bringing this to our attention.
Kind Regards,
Chelsie
Hoover Team
I finally got to speak with a human
I finally got to speak with a human, not an AI robot
She was friendly, helpful and efficient
She arranged for an engineer to come round next week to repair my washing machine
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Afternoon Becky,
Thank you so much for your wonderful review!
We're delighted to hear that, once you were connected with one of our advisors, you received friendly, helpful and efficient support. We're also pleased to know that they were able to arrange an engineer appointment for you so quickly.
We appreciate your patience in getting through to a member of our team, and we hope your washing machine is repaired promptly and back up and running next week.
Thank you for choosing Hoover and for taking the time to share your experience!
Kind Regards,
Chelsie
Hoover Team
Terrible company
Terrible company. Second last minute cancellation. When call for resolution they tell me not their problem they only fix the machine take up with insurer.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Afternoon Paul Russell,
Thank you for taking the time to share your feedback.
We're very sorry to hear that your engineer appointment has been cancelled at short notice for a second time. We understand how frustrating and disappointing this must be, particularly when you have been left without the support you were expecting.
We would like the opportunity to investigate what has happened and review the service you have received. Please could you email us at social.media@hoovercandy.com with your full name, full address including postcode, and a copy of your review, so our team can look into this further.
We sincerely apologise for the inconvenience and frustration caused, and thank you for bringing this to our attention.
Kind Regards,
Hoover Team
We paid for pluming the washer in
We paid for pluming yje washer in , they werent able to do this
They left the packaging
19. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Afternoon Madeleine Lee,
Thank you for taking the time to share your feedback.
We're very sorry to hear that your installation did not go as expected, particularly as you had paid for the plumbing service. We understand how frustrating it must have been to find that the washing machine could not be connected and that the packaging was also left behind.
We would appreciate the opportunity to investigate what happened and review the service you received. Please could you email us at social.media@hoovercandy.com with your full name, full address including postcode, and a copy of your review, so our team can look into this further.
We sincerely apologise for the inconvenience caused and thank you for bringing this to our attention.
Kind Regards,
Chelsie
Hoover Team
Great communication and customer…
Great communication and customer service and very helpful
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Afternoon David,
Thank you for writing a review. We are glad to know you've received great service from our team.
Kind regards,
Alina
Haier Hoover Candy Team
Courtesy efficiency together with a…
Courtesy efficiency together with a professional yet personal attitude
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good afternoon, L Hollingsworth
Thank you for your wonderful feedback! We're so pleased to hear that you experienced courtesy, efficiency, and a professional yet personal attitude from our team. We truly appreciate you taking the time to share your positive experience.
Kind regards
Fiona
The Hoover Candy Team.
Product is faulty
The customer service department was very quick and resolved my query quickly but this is the 2nd time I've had to call for a repair to a brand new washing machine, not happy.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Afternoon
Thank you for taking the time to leave your review.
We are pleased to hear that our Customer Service team was able to assist you quickly. We are sorry, however, that your new washing machine has required a second repair and understand your disappointment.
We hope the issue is resolved for you as soon as possible.
Kind regards,
Ismaeel
Hoover Candy Team
We have a Hoover H-wash 300 with remote…
We have a Hoover H-wash 300 with remote Wi-Fi so we could start it at night when we are on a cheaper electric rate, but have now been told by Hoover the the app will no longer support the machine so the Wi-Fi settings on it are totally useless, so we have a washing machine that not fit purpose
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Simon Johnson,
Thank you for taking the time to share your feedback.
We're sorry to hear about the issues you've experienced with the Wi-Fi functionality on your Hoover H-WASH 300. We understand how frustrating it must be to purchase an appliance with remote connectivity, particularly when you have been using this feature to take advantage of cheaper electricity rates, only to be told that the app will no longer support your machine.
We appreciate your concerns and understand why you feel disappointed that a feature you relied upon is no longer available to you.
We would love the opportunity to investigate this further and look into your concerns regarding the app and Wi-Fi functionality. Please could you email us at social.media@hoovercandy.com with your full name, full address including postcode, and a copy of your review, so our team can investigate this for you.
We're sorry for the frustration this situation has caused and thank you for bringing this to our attention.
Kind Regards,
Chelsie
Hoover Team
Great experience and excellent customer…
Great experience and excellent customer service
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Mark
Thank you for taking the time to leave your 5-star review.
We are delighted to hear that you had a great experience and received excellent customer service from our team.
We really appreciate your positive feedback.
Kind regards,
Ismaeel
Hoover Candy Team
Best problem sorters for Hoover appliances
Was a bit scary chatting to a robot , but was put through the channels and was linked to the best person to deal with my problem , all sorted and can only thank Robot then Louise for putting things right , 101% thanks a million
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good morning Martin
Thank you for taking the time to leave your feedback. We are delighted to hear that, although chatting to our automated service was a little daunting, you were quickly connected with Louise, who was able to resolve the issue for you.
We really appreciate your kind comments and will be sure to share your feedback with Louise and the team.
Thank you again for your lovely review and for choosing us!
Kind regards
Jackie
The Hoover Team
Good experience as the operator was…
Good experience as the operator was very helpful
27. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Eamonn
Thank you for taking the time to leave your 5-star review.
We are pleased to hear that you had a good experience and found our advisor very helpful.
We really appreciate your positive feedback.
Kind regards,
Ismaeel
Hoover Candy Team
Great service
Great service. On time delivery and installation.
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good morning Edward
Thank you for taking the time to leave your feedback. We are delighted to hear that you received great service and that your delivery and installation were completed on time.
We really appreciate your kind comments and thank you for choosing us.
Kind regards
Jackie
The Hoover Team
Called to discuss an unresolved…
Called to discuss an unresolved complaint and was refused to speak with a manager
27. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Cheryl,
We’re sorry to hear that you were unable to speak with a manager when contacting us regarding your unresolved complaint. We understand how frustrating this can be, particularly when you are trying to seek further assistance with an ongoing matter.
We appreciate you taking the time to share your feedback and would like the opportunity to look into your experience further. Please contact us at social.media@haier-europe.com with your details and any relevant reference number, and we’ll be happy to review this for you.
Kind Regards,
Lauryn
Hoover Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.