Horrendous Ai robots unable to answer your problem and after 1/2 hour tell you to go online and when you go online it tells you to telephone again and speak to more useless Ai robots. My wife wh... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Have a candy fridge / freezer (unfortunately ) Very poor experience with the product and customer services. Had a freezer drawer and fridge shelf snap without any excessive force not long after buying... Näytä lisää
Rubbish products. Their tumble dryers don't even last 3 years. 10 year parts guarantee? Sure, small print however says you still have to pay for labour and callouts which cost almost as much as a new... Näytä lisää
Yritys on vastannut
Called today to arrange a call out as tumble dryer purchased in March isn't working. It turns but isn't drying. First off I had a nightmare dealing with an Ai assistant. But once connected to a human... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Candy has been making innovative, accessible home appliances since launching Italy's first washing machine in 1945, combining smart technology with Italian design to make everyday life easier. Today, the brand continues to evolve through connected appliances and user-friendly innovation, delivering stylish, high-quality products at an affordable price while staying true to its heritage.
Yhteystiedot
Yhdistynyt kuningaskunta
- keyaccountescalations@hoovercandy.com
- candy-home.com
1,7
Huono
4 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
AI answer very frustrating
AI answer very frustrating
When I got through to a human everything was dealt with swiftly and professionally.
Pity I had to speak to a robot longer than I did to the very knowledgeable and friendly advisor
6. lokakuuta 2026
Oma-aloitteinen arvostelu
Chat bot not helpful in any way
Chat bot not helpful in sny way, a waste of time. I emailed customer service snd they took a week to reply to me. Very unhelpful. Would definitely not recommend
7. lokakuuta 2026
Oma-aloitteinen arvostelu
Have a candy fridge / freezer…
Have a candy fridge / freezer (unfortunately ) Very poor experience with the product and customer services. Had a freezer drawer and fridge shelf snap without any excessive force not long after buying. Appears the quality of the plastic is very low grade. Emailed customer services who said they are 'consumable' items. I wouldn't consider the actual fabric of the unit as consumable. I was then directed to their recommended site to buy a new drawer and shelf totalling nearly £100 - one third of the total cost of the fridge freezer. I asked to make a complaint and they cut off the email communications ( emails were polite btw) Do not buy a candy branded item as they are poor quality and customer service is poor. I will be telling friends and family of what happened do no-one else falls foul.
7. lokakuuta 2026
Oma-aloitteinen arvostelu
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Very quickly through to a call handler
Very quickly through to a call handler, very professional, very precise.
Thank you very much
6. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Candy UK
Good afternoon, Phil Heaps
We are glad you enjoyed your experience with our team. Thank you for your feedback regarding our prompt connection and the clear, courteous assistance provided.
Kind regards
Fiona
The Hoover Candy Team.
Excellent communication
Excellent communication, and very courteous and helpful. However, the actual department whom I am waiting for to help me, unfortunately, still have not responded. I am still waiting, and I don’t believe they have to do much, except terminate the previous account of the last person from their WiFi pairing.
5. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Candy UK
Good afternoon, kimberley James
We're happy to hear that your interactions with our team were courteous and helpful, and we appreciate your generous five-star rating. At the same time, we recognise your frustration regarding the delay in resolving the connectivity issue with your device.
Waiting for the previous setup to be cleared so you can enjoy your service is certainly not the seamless process we want for you. We are actively following up with the responsible team to ensure this account adjustment is completed as quickly as possible so you can get fully connected without further delay.
Kind regards
Fiona
The Hoover Candy Team.
Absolutely awful customer service
Absolutely awful customer service. I’ve had my dryer less than 2 years and the temperature thing has gone, been trying to get in touch with them for 3 weeks and they don’t respond to emails and when you call your stuck with AI that just says it can’t help you.
5. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Candy UK
Good afternoon, Melissa Farrell
Thank you for taking the time to share your experience with us. We hear your frustration regarding the heating issue with your appliance after short ownership, as well as the difficulties you faced reaching a human representative through our communication channels.
Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind regards
Fiona
The Hoover Candy Team.
Horrendous Ai robots unable to answer…
Horrendous Ai robots unable to answer your problem and after 1/2 hour tell you to go online and when you go online it tells you to telephone again and speak to more useless Ai robots.
My wife who has anxiety problems nearly had heart failure and just gave up.
I’m more patient but the frustration levels get seriously high.
4. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Candy UK
Good morning Graham
Thank you for taking the time to leave your feedback.
I am very sorry to hear about the difficulties you and your wife experienced when trying to contact us. I appreciate how frustrating it must have been to be passed between the automated service and online support without being able to get the assistance you needed, and I am particularly sorry to hear about the impact this had on your wife.
We take your comments regarding the AI service seriously, and I will ensure your feedback is shared with the relevant team for review.
If you would like us to look into the individual circumstances of your case, please contact us at social.media@hoovercandy.com with your full name, address and appliance details, quoting your Trustpilot review, and we will be happy to investigate this further.
Kind regards
Jackie
The Candy Team
Total lack of communication
I sent an email enquiry to candyhoover 10'days ago.
I received an acknowledgement and nothing else since.
Is it any wonder people are buying Bosch and Neff appliances because C-H cannot be bothered to answer a simple query?
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Candy UK
Good morning Colin
Thank you for taking the time to leave your feedback.
I am very sorry that you have not received a response to your enquiry after 10 days. I appreciate how frustrating this must be, particularly after receiving an acknowledgement but no further update.
This is not the level of service we aim to provide, and I am sorry that we have let you down on this occasion. We would like the opportunity to look into this for you. Please contact us at social.media@hoovercandy.com with your full name, address and details of your enquiry, quoting your Trustpilot review, and we will investigate this further.
I am sorry again for the delay and inconvenience caused.
Kind regards
Jackie
The Candy Team
Rubbish products
Rubbish products. Their tumble dryers don't even last 3 years. 10 year parts guarantee? Sure, small print however says you still have to pay for labour and callouts which cost almost as much as a new dryer once you get a quote LOL. Takers forever to get through to speak to someone and when you eventually do get through they simply just can't be bothered with you. Absolutely shocking. Will never purchase another appliance from Candy again.
2. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Candy UK
Good morning
Thank you for taking the time to leave your feedback.
I am sorry to hear about your experience with your Candy tumble dryer and the difficulties you have had when trying to contact us. I appreciate your frustration regarding the warranty terms, repair costs and the time taken to reach an advisor.
We take your comments seriously, particularly regarding the customer service you received, and will ensure your feedback is shared with the relevant teams.
If you would like us to look into the specific issues you have experienced with your tumble dryer, please contact us at social.media@hoovercandy.com with your full name, address and appliance details, quoting your Trustpilot review, and we will be happy to investigate this further.
I am sorry again that your experience has not met your expectations.
Kind regards
Jackie
The Candy Team
⭐ 1 STAR — Avoid Candy. Absolutely appalling product and customer service
⭐ **1 STAR — Avoid Candy. Absolutely appalling product and customer service**
I have never been so disappointed with an appliance and the level of after-sales service that came with it.
My Candy washing machine is only **around 18 months old**, yet it has already developed a serious fault. The machine is **not draining the water properly, is not completing the rinse cycle, continues spinning, and the timer does not appear to count down at all**. In other words, the machine is clearly not functioning as it should.
I contacted Candy expecting the problem to be properly diagnosed and repaired. What followed was an extremely frustrating and frankly unacceptable experience.
An engineer eventually attended, but instead of properly investigating the machine, he blamed my plumbing and claimed that there was a blockage.
There is one rather obvious problem with that explanation: **my kitchen sink is draining perfectly normally. There is no blockage, no slow drainage and no other plumbing problem.** Yet rather than properly investigating the appliance itself, the responsibility was simply pushed back onto me.
Even more astonishingly, despite the machine **continuing to spin and the timer not progressing**, I was apparently told that the machine was "normal."
How can a washing machine that isn't properly draining, isn't completing its cycle and has a timer that isn't counting down be considered normal?
The response from customer service was equally shocking. I was told that Candy's engineers are **not trained to remove appliances from underneath kitchen counters, particularly integrated appliances**.
So let me understand this correctly: Candy sells integrated washing machines that are installed underneath kitchen worktops, but apparently its engineers are not trained or equipped to remove them when they need to be inspected or repaired.
That is completely unacceptable.
What exactly is the point of sending an engineer to diagnose an appliance if they cannot even properly access the appliance in the first place?
The entire experience has felt like a case of **passing the responsibility from one department to another rather than actually fixing the customer's problem**.
A washing machine lasting only around 18 months before developing a significant fault is disappointing enough. But the truly unacceptable part is the complete lack of meaningful support afterwards. I expected an engineer to diagnose the problem, explain what had failed and resolve it. Instead, I was left with a malfunctioning appliance, an explanation that does not appear to correspond with the actual circumstances, and customer service that was of very little practical help.
I am particularly unhappy that I was effectively expected to accept that a machine behaving in this way is "normal." **It isn't.**
This has been an incredibly poor experience from start to finish, and I would strongly question buying a Candy appliance if you expect reliable after-sales support when something goes wrong.
**I would not recommend Candy products to anyone.** Based on my experience, the combination of the appliance failing after such a short period and the extremely poor response when I asked for help has completely destroyed my confidence in the brand.
**Candy needs to seriously improve both the reliability of its appliances and the way it treats customers who actually need their support.**
1. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Candy UK
Good Morning Tazmania Devil,
Thank you for taking the time to share your detailed feedback.
We're very sorry to hear about your experience with your Candy washing machine and the concerns you have raised regarding the fault, engineer visit and support you received. We understand how frustrating this must have been, particularly with an appliance that is only around 18 months old.
We would really appreciate the opportunity to review your case and investigate the concerns you've highlighted. Please could you email us at social.media@hoovercandy.com with your full name, full address including postcode, and a copy of your review, so our team can look into this further.
We're sorry for the frustration caused and hope to have the opportunity to review this with you.
Kind Regards,
Chelsie
Candy Team
Vastaus yritykseltä Candy UK
Good Morning John Callaway,
Thank you for your fantastic review!
We're delighted to hear that you were impressed with the service you received and the knowledge of our advisor. It's wonderful to know that you felt well supported.
Thank you for taking the time to share your experience. We truly appreciate your kind words and support!
Kind Regards,
Chelsie
Candy Team
The man I spoke to was very polite and…
The man I spoke to was very polite and understanding and very helpful
1. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Candy UK
Good Morning Dawn Titterington,
Thank you so much for your wonderful review!
We're delighted to hear that you found our advisor polite, understanding and helpful. It's fantastic to know that you felt well supported during your conversation.
Thank you for taking the time to share your experience and for recognising the excellent service you received. We truly appreciate your kind words!
Kind Regards,
Chelsie
Candy Team
AVOID - terrible after sale policies
I purchased all my kitchen appliances via eBay, but 2 were brand new, boxed, and advertised with a 12 month manufacturers warranty. And one ex-display brand new hob advertised with manufacturer warranty.
With all of them because the retailer sold on the eBay platform they said they won’t uphold the warranty. Had I gone into store and purchased them in person the warranty would be valid.
I now have a kitchen full of Hoover appliances that have no warranty except ironically the one I bought graded and that’s covered by the eBay graded warranty!
So the message I got was better off buying with dents, or not buying Hoover at all, as they don’t uphold their own warranties if it’s sold on the eBay platform (but Amazon is okay despite being a reseller platform too). So basically AVOID this manufacturer if you want a working appliance and a warranty!
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Candy UK
Good Morning Laura Preston,
Thank you for taking the time to share your detailed feedback.
We're very sorry to hear about your experience regarding the warranty on your Hoover appliances. We understand how frustrating and disappointing it must be to believe that your appliances were purchased with manufacturer warranty cover, only to later be advised that the warranty could not be upheld due to the way they were purchased through eBay. We appreciate your concerns regarding the difference between the appliances you purchased and the one covered by eBay's graded warranty, and we understand why this has left you feeling disappointed with Hoover.
We would like the opportunity to review the circumstances of your purchases and the warranty information provided to you. Please could you email us at social.media@hoovercandy.com with your full name, full address including postcode, and a copy of your review, along with details of the appliances concerned, so our team can look into this further.
We're sorry that your experience has left you feeling this way, and thank you for bringing your concerns to our attention.
Kind Regards,
Chelsie
Candy Team
Spent 15 minutes arguing with an AI…
Spent 15 minutes arguing with an AI bot, only to be told by an advisor that my 2 week past warranty tumble dryer would have to be discussed with my supplier, or to pay them £160 call out charge, or £19.99/month for a year. Would never buy from them again.
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Candy UK
Good Morning Simon Loftus,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience when contacting us, particularly having to spend so long speaking with our AI assistant before being connected to an advisor. We understand how frustrating this must have been, especially when you were then advised that your tumble dryer was just outside its manufacturer's warranty.
We appreciate that being directed back to your supplier or being given chargeable repair options was not the outcome you were hoping for. We're also sorry that this experience has left you feeling that you would not choose Hoover again.
We would appreciate the opportunity to review your case and the information provided to you regarding the repair options. Please could you email us at social.media@hoovercandy.com with your full name, full address including postcode, and a copy of your review, so our team can look into this further.
Thank you for bringing this to our attention.
Kind Regards,
Chelsie
Candy Team
Appalling customer service.
Appalling customer service.
Bought a tumble dryer at auction, arrived faulty. Was told an engineer would visit. Engineer recommended full replacement.
Candy refused to replace.
To add insult to injury, their AI phone assistant is by far the worst use of technology I’ve ever encountered.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Candy UK
Good morning
Thank you for taking the time to leave your feedback. We are very sorry to hear about the issues you have experienced with your tumble dryer and the frustration caused by the service you received.
We also apologise that you found our AI phone assistant difficult to use. We understand how frustrating this can be when you are already trying to resolve an issue with an appliance.
We would like to look into the circumstances of your case and review the service you received. If you could please email your full name, address, contact details and appliance information to social.media@hoovercandy.com, quoting your Trustpilot review, we will be happy to investigate this further.
We are sorry again for the inconvenience and frustration caused.
Kind regards
Jackie
The Candy Team
Bought a Hoover washing machine 9…
Bought a Hoover washing machine 9 months ago. Its just leaked all over my kitchen floor. It is within the 12 month warranty but the focus of when booking a repair is to sell you an additional warranty otherwise the call out (even in warranty), could cost you £160. You won't know that until engineer comes out! Clearly a company with poor products and no real customer care. Won't buy again. Let's hope the engineer turns up.
25. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Candy UK
Good afternoon Emma
Thank you for taking the time to leave your feedback. I am sorry to hear about the leak from your washing machine and understand how concerning and frustrating this must have been, particularly with water leaking onto your kitchen floor.
We are also sorry to hear about your concerns regarding the repair booking process and any confusion around potential charges. We appreciate you taking the time to share this feedback, and we will ensure your comments are passed to the relevant team for review.
We hope the engineer appointment goes smoothly and that the issue with your washing machine is resolved as quickly as possible.
Kind regards
Jackie
The Candy Team
Frustrating AI Call Screening
Once I got through to a human operator on the helpdesk, they assisted be brilliantly. Unfortunately in order to speak to them, I had to spend 10-15 minutes talking to an AI agent that was very slow, could not solve your issue and asked me to keep repeating myself. I didn't trust that it had noted down my details properly because it didn't spell out things like my address. Please get rid of this agent because it frustrates clients before they can talk to a real person.
25. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Candy UK
Good afternoon Charlie
Thank you for taking the time to leave your feedback. We are pleased to hear that once you were connected with a member of our team, they were able to assist you brilliantly.
However, I am sorry to hear about your experience with our automated service and understand how frustrating it must have been to repeat information before being connected to an advisor. We appreciate your comments regarding the time taken and the concerns you had about your details being recorded correctly.
Your feedback is important to us and will be shared with the relevant team as we continue to review and improve our customer service experience.
Kind regards
Jackie
The Candy Team
The gentleman I spoke to was very…
The gentleman I spoke to was very helpful and friendly
25. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Candy UK
Good afternoon Eileen
Thank you for taking the time to leave your feedback. We are delighted to hear that the gentleman you spoke with was helpful and friendly.
We really appreciate your kind comments and will be sure to share your feedback with the team.
Thank you again for your lovely review!
Kind regards
Jackie
The Candy Team
Vastaus yritykseltä Candy UK
Good afternoon Helen
Thank you for taking the time to leave your feedback. We are delighted to hear that Vicki was so helpful and patient.
We really appreciate your kind comments and will be sure to share your feedback with Vicki and the team.
Thank you again for your lovely review!
Kind regards
Jackie
The Candy Team
Warranty call out
Called today to arrange a call out as tumble dryer purchased in March isn't working. It turns but isn't drying. First off I had a nightmare dealing with an Ai assistant. But once connected to a human everything went very well. The girl was pleasant and helpful and warranty visit arranged.
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Candy UK
Good afternoon Graeme
Thank you for taking the time to leave your feedback. We are pleased to hear that once you were connected with a member of our team, they were able to assist you and arrange the warranty visit.
We are sorry to hear that you found the initial experience with our AI assistant frustrating. We appreciate your feedback and will share your comments with the relevant team.
We are glad our advisor was pleasant and helpful, and we hope the engineer visit goes smoothly and resolves the issue with your tumble dryer.
Kind regards
Jackie
The Candy team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.