Hoover UK Arvostelua 

The man I spoke to was very helpful but to be honest I don’t like the Robots

The representative was very helpful and has arranged for an engineer to come. So customer service was good. Unfortunately my new hoover washing machine is not working after only two months. Hopefully not an ongoing issue.

Trying to get a returns label for an unsuitable product is an absolute nightmare

Engineer turned up, turned the washer dryer on and off to fill and empty. Been having problems with drainage, machine retaining nearly a litre of water. Didn't move the machine from under counter, didn't check the pump or drainage pipes. Stated this is normal, (well it hasn't been for the last 4 years).When I raised his poor assessment, refused to give me his name or a number of his supervisor. Sarcastically waved at me whilst leaving my drive. Absolute terrible customer service, a complaint has been raised but I have to wait for another Engineer to fix the issue. Another day I'll need to book off work.

I’ve called Haier Europe, Pacifica, Domestic and General and Hoover. Been on the phone for over 2 hours and nothing has been resolved. I’ve been told to retry in 48 hours. How do you imagine I feel ?

I had a really positive experience today. I have autism and clear communication is very important to me, particularly as I live in shared accommodation. I called before my engineer appointment and spoke to a lovely lady whose name I unfortunately didn’t get. I explained that it would really help if the engineer could call me when he arrived, and she said she would add a note requesting this. I would personally like to thank her because it genuinely made a difference to my experience.

The engineer who attended was also brilliant. He called me when he arrived as requested, which I really appreciated. He took his time to check my refrigerator properly, including connecting it to his testing equipment, and explained everything clearly and thoroughly to me.

He confirmed that the screw I had previously found wasn’t actually from the refrigerator and was simply a random screw that shouldn’t have been there, which I have absolutely no problem with. Most importantly, he reassured me that the refrigerator itself was all good.

He also explained what the plastic tray at the back of the refrigerator is for and why I should leave a gap between food/drinks and the back of the fridge to prevent things from freezing. This was particularly helpful because I had previously had cans freeze inside it.

I really appreciated his patience, understanding and the way he communicated everything to me. I also appreciated that my autism and request for a phone call on arrival were respected.

Thank you to both the lady I spoke to on the phone today and the engineer who attended. You both made the experience much easier for me and your help was genuinely appreciated.

Was kept holding on phone for over 20 minutes

I’ve had Domestic and General’s engineers out three times now in as many weeks and I still have a faulty fridge freezer.
Definitely would not recommend.

Thank you for your support and help and explanation.

Engineer had to visit my 2 year old tumble dryer twice to diagnose the problem. Having booked time off work in a 2 hour time slot the engineer decided to come two hours early then re arrange my appointment to another day. The communication and customer support is disgraceful and it will be the last hoover appliances I will ever purchase.

Every one were very helpful

I have a fault on a 8 month old washing machine. I called and spoke to someone who explained if I don’t get Domestic and General monthly cover from TODAY and the engineer finds the fault to be ‘USE ERROR’ I will be obliged to pay from £80 to £160! That’s outrageous. Being bullied and held to ransom over committing to a monthly charge on the whim of someone who may decide I’ve ‘used it incorrectly’ is awful. I’m a vulnerable disabled woman now terrified that an engineer is going to come and then I will be struggling for money again.

Very helpful and explained everything

Explained everything the person was polite and understanding.

Having reported a faulty new tumble dryer, they were more concerned with using agressive tactics to get me to purchase a "care plan" subscripion, than sorting out the problem.

Tried with ai to long and numerous occasions to get to speak to someone, eventually did but I ended up getting put through to the wrong place and couldn’t be bothered to go through it all again so found a stockiest who did have what I wanted .

Really disappointing service from Hoover.
I had to wait a full week for an engineer to inspect a washing machine that’s under a year old and still under warranty. On the day he was due to attend, he didn’t show, and because no time slot was provided, I had to stay in all day.

When I called Hoover after 3pm, they initially claimed the engineer was booked for the following week. Only when I pointed out that I had written confirmation for today did they admit the appointment had been rearranged, but no notification of this change was ever sent.
I’ve now got to wait another week before an engineer will be sent!

I was waiting at home all day no one turned up and then messaged them on whatups was a total waste of time . Very after sale service

Very helpful also with the fact and helping me out with my problem thank you Stephen