After an advisor wasn't helpful and just sent me off to another department who couldn't find my details, I went back to the original number I called taken from the guarantee paper. I spoke to first a... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Called Hoover to check on a dishwasher repair return visit. The advisor checked all details and took a little time to check the notes and made sure all my questions and comments are noted. Top profess... Näytä lisää
Yritys on vastannut
Rude operator and inappropriate sales pressure. I called to arrange a repair for a tumble dryer that is only around four weeks old and still covered by the purchase guarantee. During the call, the o... Näytä lisää
Yritys on vastannut
The company, order and delivery were fab, no issues at all. It works perfectly I’m just disappointed, the fridge freezer seems so small, despite the generous litre sizes. It’s difficult to get more th... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
Yhteystiedot
Yhdistynyt kuningaskunta
- hoover-home.com
3,2
Keskitasoinen
26 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Awful service
While the customer service operators have been very pleasant, Hoover have now cancelled two engineer appointments on me the day before each. I’m currently without a working washing machine and have been for 1.5 weeks. They’ve rescheduled for a weeks time so I’m expected to go at least 2.5 weeks without. They keep telling me to speak to the warranty company but Hoover are also failing to provide a service within a reasonable time frame.
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Afternoon Elaine Gray,
Thank you for taking the time to share your feedback.
We're sorry to hear that your engineer appointments have been cancelled at such short notice, particularly as this has now happened twice. We completely understand how frustrating and disappointing it must be to be left without a working washing machine for 1.5 weeks, with the prospect of waiting a further week for your next appointment.
We're pleased to hear that the customer service operators you've spoken with have been pleasant, but we appreciate your concerns regarding the time taken to arrange a repair. We understand how frustrating it must be to feel that you're being passed between the warranty company and Hoover without receiving the timely support you need.
We would appreciate the opportunity to investigate what has happened and review the service you've received. Please could you email us at social.media@hoovercandy.com with your full name, full address including postcode, and a copy of your review, so our team can look into this further.
We sincerely apologise for the inconvenience and frustration caused, and thank you for bringing this to our attention.
Kind Regards,
Chelsie
Hoover Team
Very helpful and explained everything
Very helpful and explained everything. Got my repair booked in straight away
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good afternoon, Carol Jenkinson
Thank you for your review. We are delighted to hear that our team was helpful and explained everything clearly, and that your repair was booked in straight away. Your positive feedback is greatly appreciated.
Kind regards
Fiona
The Hoover Candy Team.
Fast delivery but basic
Fast delivery , the vac is ok for a basic model but could do with better attachments for stairs and corners , awkward getting your hand in the collection tank to pull out the dust / bits … but you get what you pay for .
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good afternoon, Diane
We appreciate your feedback regarding the vacuum's attachments and the collection tank design. We are always looking for ways to improve our products and your comments will be shared with our development team for consideration.
Kind regards
Fiona
The Hoover Candy Team.
Umar was very thorough and explained…
Umar was very thorough and explained everything. Great customer service Umar is a credit to your team
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good afternoon, Asmah
Thank you for your wonderful 5-star review! We're delighted to hear that our team member was thorough and explained everything clearly. It's fantastic to know that you received great customer service. We truly appreciate you taking the time to share your positive experience.
Kind regards
Fiona
The Hoover Candy Team.
Automated system a total waste of time
Automated system a total waste of time, didn’t get anywhere until I spoke to human being, then all was fine
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good afternoon, Quentin Davison
We appreciate you sharing your experience. We are sorry our automated system did not meet your needs and are reviewing our processes to improve.
Kind regards
Fiona
The Hoover Candy Team.
Do not trust hoover.
Put a hoover up for sale. Let me use a discount code. All accepted. Paid for. Then a day later say it was a mistake. But please use this other discount code that’s £30 off. Disgusting behaviour. Won’t ever use the company again.
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good afternoon, Chris archbold
We sincerely apologise for the frustration and inconvenience caused by the error with your recent order and the subsequent discount code issue. We understand how disappointing this experience must have been, and we are reviewing our processes to prevent similar situations.
Kind regards
Fiona
The Hoover Candy Team.
Mark customer adviser
Mark customer adviser - great service
Well that was until I got confirmation of the appointment, wrong address.
Thanks to Peter (customer advisor has sorted it all out now with the correct address, so thank you
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good afternoon, Tony
We're so happy to hear that our customer adviser provided you with great service. We appreciate you sharing your positive experience with us.
Kind regards
Fiona
The Hoover Candy Team.
Helpful and professional customer…
Helpful and professional customer service to book my repair appointment
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Afternoon Chrystel
Thank you for taking the time to leave your 5-star review.
We are pleased to hear that you received helpful and professional service when arranging your repair appointment.
We really appreciate your positive feedback.
Kind regards,
Ismaeel
Hoover Candy Team
I have been on WhatsApp with your AI…
I have been on WhatsApp with your AI chatbot. Keep going round and round in circles. I wanted to speak to a human to get a time slot which I haven’t received the evening before..
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Afternoon Simon,
We’re very sorry to hear about your experience with our AI system and sincerely apologise for the frustration this has caused. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards,
Alina
Haier Hoover Candy Team
The System Is At Fault
I want to start by saying, this is not the fault of the person I spoke to - I was angry and she remained calm throughout.
My issue is that they system cancelled my appointment, but didn't tell anyone, so I sat waiting for an invisible engineer who had confirmed my appointment last night, but then didn't turn up this morning.
Honestly, I'd never buy another Hoover product, if their system is so advanced that it can cancel appointments without any human assistance, I'd be worried that by next year it's taken over the world
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning RTR,
Thank you for taking the time to share your feedback.
We're very sorry to hear that your engineer appointment was cancelled without you being notified. We completely understand how frustrating it must have been to wait for an engineer who you had been told would attend, only to find that the appointment had been cancelled without your knowledge.
We're also pleased to hear that, despite your understandably frustrating experience, you found our advisor calm and helpful when you contacted us.
We would appreciate the opportunity to investigate what happened with your appointment and review why you were not notified of the cancellation. Please could you email us at social.media@hoovercandy.com with your full name, full address including postcode, and a copy of your review, so our team can look into this further.
We sincerely apologise for the inconvenience and frustration caused, particularly having taken the time to wait in for an engineer who was no longer scheduled to attend.
Kind Regards,
Chelsie
Hoover Team
AI diagnostics and phone queuing times…
AI diagnostics and phone queuing times were both poor and frustrating. Response time for the call out of an engineer, was delayed, due to an issue with the booking system. Had to chase to get an appointment. The repair turn around time currently over 5 working days. So all in all, would not have had a gas hob, for just over 2 weeks, since the problem was logged. All in all not happy at all with the service I have received.
19. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Stephen Turner,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience and understand how frustrating it must have been to encounter difficulties with our AI diagnostics and phone queues, followed by a delay in arranging your engineer appointment due to a booking system issue.
We appreciate how disappointing it must have been to have to chase for an appointment and then face a repair turnaround of over five working days, leaving you without your gas hob for an extended period.
We would like the opportunity to investigate what happened and review the service you received. Please could you email us at social.media@hoovercandy.com with your full name, full address including postcode, and a copy of your review, so our team can look into this further.
We sincerely apologise for the inconvenience and frustration caused, and thank you for bringing this to our attention.
Kind Regards,
Chelsie
Hoover Team
Bots are still awful
Again. Human advisor was great 5 stars. The absolutely idiotic bot beforehand took forever. And the useless WhatsApp bot couldn’t help and couldn’t even connect me to a human. Just “technical error, try again later”. PLEASE get rid of the utterly rubbish chat bots. So completely useless
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Robert Phillips,
Thank you for taking the time to share your feedback.
We're pleased to hear that you were happy with the support provided by our human advisor. However, we're very sorry that your experience with our AI and WhatsApp chatbots was so frustrating, particularly when you were unable to connect with an advisor and received repeated technical errors.
We appreciate you sharing your feedback and understand your concerns regarding the chat support available. Your comments will be shared with the relevant teams as we continue to review and improve our customer service.
Thank you for choosing Hoover and for bringing this to our attention.
Kind Regards,
Chelsie
Hoover Team
Was very easy to make an appointment to…
Was very easy to make an appointment to get my washer/dryer looked at .
Nice pleasant man.
Very helpful.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Amanda Clay,
Thank you so much for your fantastic review!
We're delighted to hear that it was easy to arrange your appointment and that you found our advisor pleasant and helpful. It's great to know you received such a positive experience when arranging support for your washer dryer.
Thank you for taking the time to share your experience and for choosing Hoover!
Kind Regards,
Chelsie
Hoover Team
Louse was lovely to me and really…
Louse was lovely to me and really helpful and she managed to sort my problem out for me so really grateful.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Valerie Edwards,
Thank you so much for your wonderful review!
We're delighted to hear that Louse was so lovely and helpful, and that she was able to resolve your problem for you. It's fantastic to know that you felt supported throughout your experience.
We'll be sure to share your kind feedback with Louise and their manager. Thank you for taking the time to recognise her excellent service and for choosing Hoover!
Kind Regards,
Chelsie
Hoover Team
Spoke to a lovely lady called Joahn…
Spoke to a lovely lady called Joahn (probably didn’t spell that correctly) however this lady was very happy, informative, thorough, kind and professional. Very patient and polite thank you. Got everything I needed thank you really impressed and grateful for the service and support provided. This job is definitely for humans not robots thank you. Much appreciated :)
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning River Olivia Rose,
Thank you so much for your fantastic review!
We're absolutely delighted to hear that you received such friendly, informative and professional support from Joahn. It's wonderful to know that she was patient, thorough and kind, and that she was able to provide everything you needed.
We'll be sure to share your lovely feedback with Joahn and their manager. Thank you for taking the time to recognise her excellent service and for choosing Hoover!
Kind Regards,
Chelsie
Hoover Team
The operator was very thorough
The operator was very thorough and took all the details, although we were both hindered by the noisy telephonist room.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Bernadette,
Thank you for your review.
We're delighted to hear that our advisor was thorough and took the time to gather all the necessary details. We're sorry, however, that background noise in the office made the call more difficult for both of you.
We appreciate your patience and for sharing your experience with us. Thank you for choosing Hoover!
Kind Regards,
Chelsie
Hoover Team
The Call handler was efficient and knowledgable.
The call handler was efficient and polite with plenty of knowledge.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Sharon Lucas-Croft,
Thank you so much for your wonderful review!
We're delighted to hear that you found our call handler efficient, polite and knowledgeable.
Thank you for taking the time to share your experience and for choosing Hoover!
Kind Regards,
Chelsie
Hoover Team
Excellent service with a satisfactory…
Excellent service with a satisfactory resolve.
Agent was most professional and polite.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Terence Comer,
Thank you so much for your fantastic review!
We're delighted to hear that you received excellent service and that your query was resolved satisfactorily. It's wonderful to know that you found our advisor professional and polite.
Thank you for taking the time to share your experience and for choosing Hoover. We truly appreciate your support!
Kind Regards,
Chelsie
Hoover Team
Ridiculous
Ridiculous.
Speaking to some AI who doesn’t understand and when you finally get through to a human they don’t listen and put you through to the wrong place!! On hold for ages and then constant transferring and options to go through to repeat the same information about your personal details. What happened to customer service and humans who care and listen to your needs.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Samantha,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience when trying to contact us. We understand how frustrating it must have been to struggle with the AI Assistant, wait to speak to a human advisor, and then be transferred between teams while having to repeat your information.
We're also sorry that you felt your concerns were not listened to or directed to the right team. This is not the level of service we want to provide, and we appreciate you bringing this to our attention.
We would like the opportunity to investigate what happened and see how we can assist. Please could you email us at social.media@hoovercandy.com with your full name, full address including postcode, and a copy of your review, so our team can look into this further.
We sincerely apologise for the frustration caused and thank you for bringing this to our attention.
Kind Regards,
Chelsie
Hoover Team
Multiple faults on new W/machine
The customer service provided by hoover is not reliable. Notifications are not sent and the so called planning department which organise engineer visits do not have the capability to speak to customers. Agents struggle to help because there is only one system to respond to faults. This is difficult when the same fault on my new washing machine happened more than once. Only engineers can order parts and the fault has to happen three times before a new one can be issued. Which in my case means I could be without a washing machine for 2 months. Be constructive they say You need a phone line to the planning office that might help. Or allow the engineers to give customers a number to contact them should the repair go wrong again. I would like someone to solve my problem please.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Mrs Elaine Mottley,
Thank you for taking the time to share your detailed feedback.
We're very sorry to hear about the repeated fault with your new washing machine and the difficulties you've experienced with notifications and contacting our Planning Team. We understand how frustrating it must be to face the possibility of being without your appliance for an extended period while trying to resolve the same issue.
We also appreciate your constructive suggestions regarding communication with the Planning Team and engineers. Your feedback is valuable and will be shared with the relevant teams as we continue to review the service we provide.
We would really like the opportunity to look into your case and see how we can assist. Please could you email us at social.media@hoovercandy.com with your full name, full address including postcode, and a copy of your review, so our team can investigate this further.
We're sorry that you have had to go through this experience and hope we can assist you in finding a resolution.
Kind Regards,
Chelsie
Hoover Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.