After an advisor wasn't helpful and just sent me off to another department who couldn't find my details, I went back to the original number I called taken from the guarantee paper. I spoke to first a... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Called Hoover to check on a dishwasher repair return visit. The advisor checked all details and took a little time to check the notes and made sure all my questions and comments are noted. Top profess... Näytä lisää
Yritys on vastannut
Rude operator and inappropriate sales pressure. I called to arrange a repair for a tumble dryer that is only around four weeks old and still covered by the purchase guarantee. During the call, the o... Näytä lisää
Yritys on vastannut
The company, order and delivery were fab, no issues at all. It works perfectly I’m just disappointed, the fridge freezer seems so small, despite the generous litre sizes. It’s difficult to get more th... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
Yhteystiedot
Yhdistynyt kuningaskunta
- hoover-home.com
3,2
Keskitasoinen
26 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Superb customer service today
Superb customer service today. Understood my issue, booked an appointment without asking too many unnecessary technical questions
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning,
Thank you for taking the time to share your positive experience. We are so pleased to hear that our team understood your issue and efficiently booked your appointment without unnecessary technical questions. Your feedback is greatly appreciated.
Kind Regards
Tara
Arrived next day
Arrived next day, as advised. Vacuum cleaner was easy to assemble and so far it works well, with good suction.
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Andrew,
We're so glad to hear your vacuum arrived quickly and was easy to assemble! It's wonderful that you're happy with its performance and suction.
Kind Regards
Lauryn
Hoover Team
Very bad experience
Very bad experience, asked to look at faulty washing machine. Booked the appointment for an engineer to attend 2 x times for 2 weeks (had to take time off work), nobody turned up or un-available due to sickness, now booking pushed for after 2 x weeks! Poor customer service on the phone: getting just no's and I don't know's. Surely there must be more then one engineer that works for Hoover/Candy?
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Afternoon,
We’re very sorry to hear about the delay with your washing machine repair and we sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards,
Alina
Haier Hoover Candy Team
Faulty dish washer
Arranged a eneger visit but think I should have been given the option of a product replacement as the dishwasher is not even 30 days old.
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good afternoon
We appreciate you sharing your experience. We understand your frustration regarding the recent dishwasher issue and the desire for a product replacement given its newness.
So we can look into this with more detail, please contact us directly with your contact information here: social.media@haier-europe.com
Kind regards,
Kurtis
The Hoover Team
Absolutely fantastic service
Absolutely fantastic service. Even called back when I got cut off.
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good afternoon Carla
We're so glad to hear you had a fantastic experience with our service and appreciate you sharing your positive feedback!
Kind regards,
Kurtis
The Hoover Team
Everything was wrong
Everything was wrong, abysmal service. Waited for 10 days after reporting door had fallen of the washing machine, engineer arrived with no door and gas to order another one, with another wait of at least a week. Shocking, poor and totally useless service and I have been paying for it. Direct debit cancelled.
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good afternoon Adrian
Thank you for taking the time to leave your review.
We are truly sorry to hear about your extremely frustrating experience with the washing machine repair and the significant delays you've encountered.
We understand how incredibly disappointing it must be to wait so long for a repair, only for the engineer to arrive without the necessary part, leading to further inconvenience and a prolonged wait.
We appreciate you bringing this to our attention, as this is certainly not the level of service we aim to provide.
We would like to investigate this matter further to understand what went wrong and address your concerns.
Please reach out to us here: social.media@haier-europe.com
Kind regards,
Kurtis.
The Hoover Team
Call was very helpful
Call was very helpful. Young lady sorted things and gave me the correct number to call. *****
as booking seems to be very difficult. Many calls, then checking appointment. Given an appointment by Pacifica for December to repair a washing machine originally…
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good afternoon Mairi
Thank you for contacting us today and reaching out to share such a positive review.
We're happy to here your appointment is now booked.
Kind regards,
Kurtis.
The Hoover Team.
Engineer excellent- would have been…
Engineer excellent- would have been helpful to receive the promised email regarding 2hour time slot .
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good afternoon Ann
Thank you for reaching out and we're happy to her you've had such an excellent service appointment with us.
However we are sorry to hear you did not get the two hour time slot.
If you would like to reach out to us here we will ensure your contact information is up to date to prevent any future issue: social.media@haier-europe.com
Kind regards,
Kurtis.
The Hoover Team
Poor Customer Service
Ordering was the easy part. Delivery was longer than I expected it to be. I contacted the customer care team with a simple question - can my item be delivered sooner?
What I got were a number of emails stating the order number wasn't recognised, photos of the booking of transport delivery. No-one understood what I asked or contacted the delivery team to see if it were possible to get the item sooner. Really poor service.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good morning
Thank you for taking the time to leave your feedback. We are sorry to hear that, although you found the ordering process easy, you were disappointed with the delivery time and the support you received when you contacted us.
We apologise that your request to see whether an earlier delivery could be arranged was not understood and that you received repeated requests for information rather than a clear response to your query. We appreciate how frustrating this must have been.
We will share your feedback with the relevant team so that we can review how enquiries regarding delivery dates and earlier delivery requests are handled.
We are sorry again that your experience did not meet your expectations, and we appreciate you bringing this to our attention.
Kind regards
Jackie
The Hoover Team
Unable to help but for good reasons.
I called Hoover/Candy Customer line on advice from Domestic General. The resin for my call was to see if I could get an earlier appointment time for an engineer to come out to fix my washing machine. Unfortunately Hoover/Candy CS was I not able to help me and as it turned out I should never have been given their number by Domestic General in the first place. This was by no means a negative experience and I gave 5 stars because the Customer Service person handled the call calmly and explained the situation clearly.
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Kirsty Sharp,
Thank you so much for your fantastic review!
We're delighted to hear that, although we weren't able to assist with arranging an earlier appointment, you found our customer service advisor calm and helpful in explaining the situation clearly.
We appreciate you taking the time to share your experience and understand that you were directed to us by Domestic & General. We'll be sure to share your kind feedback with the advisor.
Thank you for choosing Hoover and for recognising the excellent service you received!
Kind Regards,
Chelsie
Hoover Team
Thay hung up on me while I was speaking…
Thay hung up on me while I was speaking and never booked my appointment for my broken dishwasher that is insured by d&G
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good morning Stacie
Thank you for contacting us and bringing this to our attention.
We would like to say how sorry we are that this has happened.
To allow us to fully investigate this to make things right and to book a new service appointment for you.
Please reach out to us directly with your contact information here: social.media@haier-europe.com
Kind regards,
Kurtis.
The Hoover Team.
Pleasure dealing with Vick who was very…
Pleasure dealing with Vick who was very proactive
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Naved,
It's great to know our colleague was proactive and helpful. Thank you for leaving a review.
Kind regards,
Alina
Haier Hoover Candy Team
Hoover, not to be trusted
In the past 4 years I have had both who the fridge freezer and Hoover vacuum cleaner.
Both have failed fridge freezer broke down several times, I was covered by the insurance.
However they would not deliver to my flat. I will never buy a Hoover product again.
The dust collector on the vacuum cleaner broke I purchased a new one at £25. The new dust collector cracked after a few months of use, useless Chinese rubbish.
No longer the trusted brand of years ago.
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good morning Stephen
Thank you for taking the time to leave your feedback. I am sorry to hear about the issues you have experienced with both your fridge freezer and vacuum cleaner, and I understand how frustrating it must be to have experienced repeated problems.
We are also sorry to hear about the difficulties you experienced with the delivery of your replacement fridge freezer and the issues with the vacuum dust collector.
We would like the opportunity to look into your experience further. If you could please email your full name, address and appliance details to social.media@hoovercandy.com, quoting your Trustpilot review, our team will be able to investigate this further.
We are sorry again for the frustration and inconvenience you have experienced, and we appreciate you bringing your concerns to our attention.
Kind regards
Jackie
The Hoover Team
The automated question is the worst I…
The automated question is the worst I have ever encountered!
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good morning Kevin
Thank you for taking the time to leave your feedback. I am sorry to hear that you found our automated service frustrating and that it did not provide the experience you expected.
We appreciate you sharing your comments, and we will make sure your feedback is passed to the relevant team as we continue to review and improve our customer service.
I am sorry again for the frustration caused.
Kind regards
Jackie
The Hoover Team
They listened and were very helpful
They listened and were very helpful
Understood my problem and tried hard to help. Can’t be sorted though until someone comes out.
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Afternoon Mrs Chouhdry-Link,
Thank you so much for your fantastic review!
We're delighted to hear that you felt listened to and supported by our advisor, and that they took the time to understand your problem and do everything they could to help. We appreciate that the issue now requires an engineer to attend, but we're pleased that you felt well supported when arranging the next steps.
Thank you for taking the time to share your experience and for choosing Hoover. We truly appreciate your support.
Kind Regards,
Chelsie
Hoover Team
On receipt of this email please cancel…
On receipt of this email please cancel the service agreement, I've been InTouch with Candy and with how they have messed me about with the repair of my washing machine have decided to replace it and scrap it. I've been InTouch with my bank and was advised to get InTouch with you first
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Afternoon Customer,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience with the repair of your washing machine and understand how frustrating it must have been to reach the point where you no longer feel able to continue with the repair process. We're sorry that the service you received has led you to decide to replace your appliance. We appreciate how disappointing this must be, particularly when you have been trying to have the issue resolved.
We would appreciate the opportunity to investigate what has happened and review the service you received. Please could you email us at social.media@hoovercandy.com with your full name, full address including postcode, and a copy of your review, so our team can look into this further.
We're sorry that your experience has fallen short of the standard we aim to provide, and thank you for bringing this to our attention.
Kind Regards,
Chelsie
Hoover Team
The person I believe,I've was Lousie …
The person I believe,I've was Lousie and was very helpful answering my call. I will be calling back soon once I have spoken to my Landlord.
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Afternoon Lynn Elliott-Streat,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Louise was so helpful and was able to assist you with your enquiry. We'll be sure to share your kind feedback with Louise and their manager.
Thank you for taking the time to recognise her excellent service and for choosing Hoover. We look forward to assisting you again when you contact us.
Kind Regards,
Chelsie
Hoover Team
Human agent vs AI agent
The agent I spoke to was really helpful and knowledgeable. However the AI agent, who 'answered' the call didn't quite hit the mark... and missed some key points. The technology is promising but refinements required. So 5 out of 5 for the human touch, 1 out of 5 for AI.
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Afternoon Aileen,
Thank you for taking the time to share your feedback.
We're delighted to hear that you found our advisor helpful and knowledgeable. We'll be sure to pass on your kind comments to the team.
However, we're sorry that your experience with our AI assistant didn't quite meet your expectations and that some important points were missed during the call. We appreciate you recognising the potential of this technology, and your feedback will be shared with the relevant teams as we continue to review and improve the service it provides.
Thank you again for your balanced feedback and for choosing Hoover.
Kind Regards,
Chelsie
Hoover Team
She was rude and she Cut my call off
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Afternoon,
I am truly sorry to hear about your experience with one of my colleagues. This is not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind regards,
Alina
Haier Hoover Candy Team
Awful service
While the customer service operators have been very pleasant, Hoover have now cancelled two engineer appointments on me the day before each. I’m currently without a working washing machine and have been for 1.5 weeks. They’ve rescheduled for a weeks time so I’m expected to go at least 2.5 weeks without. They keep telling me to speak to the warranty company but Hoover are also failing to provide a service within a reasonable time frame.
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Afternoon Elaine Gray,
Thank you for taking the time to share your feedback.
We're sorry to hear that your engineer appointments have been cancelled at such short notice, particularly as this has now happened twice. We completely understand how frustrating and disappointing it must be to be left without a working washing machine for 1.5 weeks, with the prospect of waiting a further week for your next appointment.
We're pleased to hear that the customer service operators you've spoken with have been pleasant, but we appreciate your concerns regarding the time taken to arrange a repair. We understand how frustrating it must be to feel that you're being passed between the warranty company and Hoover without receiving the timely support you need.
We would appreciate the opportunity to investigate what has happened and review the service you've received. Please could you email us at social.media@hoovercandy.com with your full name, full address including postcode, and a copy of your review, so our team can look into this further.
We sincerely apologise for the inconvenience and frustration caused, and thank you for bringing this to our attention.
Kind Regards,
Chelsie
Hoover Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
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