After an advisor wasn't helpful and just sent me off to another department who couldn't find my details, I went back to the original number I called taken from the guarantee paper. I spoke to first a... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Called Hoover to check on a dishwasher repair return visit. The advisor checked all details and took a little time to check the notes and made sure all my questions and comments are noted. Top profess... Näytä lisää
Rude operator and inappropriate sales pressure. I called to arrange a repair for a tumble dryer that is only around four weeks old and still covered by the purchase guarantee. During the call, the o... Näytä lisää
Yritys on vastannut
Engineer turned up, turned the washer dryer on and off to fill and empty. Been having problems with drainage, machine retaining nearly a litre of water. Didn't move the machine from under counter, did... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
Yhteystiedot
Yhdistynyt kuningaskunta
- hoover-home.com
3,2
Keskitasoinen
26 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Hoover UK
Good Morning Parveen,
We are happy to hear that our team provided prompt service and valuable assistance during your visit. Thank you for your positive feedback.
Kind Regards
Tara
The Haier Team
Excellent customer service
Excellent customer service - I believe her name was Ellie -
2. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Sonya,
We are glad you enjoyed your experience. Thank you for praising our team member's great support.
Kind Regards
Tara
The Haier Team
The lady was very helpful with my…
The lady was very helpful with my complaint
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Charles,
Thank you for taking the time to leave such a lovely review. We are delighted to hear that our team member provided great assistance and resolved your issue effectively. Delivering supportive and helpful customer care is very important to us, so we truly appreciate your feedback.
Kind Regards
Tara
The Haier Team
Follow up to repair on candy washing machine
Personal, I spoke to was no help whatsoever
Had to ring back
Second time spoke to Natalie, who was helpful
2. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Thank you for your feedback. We regret the initial unhelpful assistance you received, but we are glad your second call was resolved satisfactorily. We will address this with our team to improve our service consistency.
Helpful and friendly service from the…
Helpful and friendly service from the advisor and helpline .
2. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Thank you so much for your positive review. We are delighted to hear that both our advisor and helpline team provided you with such kind and supportive assistance. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
Umar was a great help when I called to…
Umar was a great help when I called to book in a repair. He explained everything thoroughly and was very patient whilst I dealt with my toddler. Great customer service thank you Umar
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Thank you for taking the time to share your feedback. We are so glad to hear that our team member was patient and helpful while assisting you with scheduling your appliance repair, especially while you were busy taking care of your little one. Clear communication and thoughtful service are very important to us, and we will be sure to pass along your lovely comments.
I was told a technician would email me…
I was told a technician would email me about the problem I reported. This has not happened.
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Afternoon Margaret Tonge,
Thank you for taking the time to share your feedback.
We're very sorry to hear that you were advised a technician would contact you regarding the issue you reported, but that you have not received an email. We understand how frustrating this must be, particularly when you're waiting for an update.
We would like the opportunity to look into this for you. Please could you email us at social.media@hoovercandy.com with your full name, full address including postcode, and a copy of your review, so our team can investigate this further.
We're sorry for the inconvenience caused and hope to have the opportunity to assist you.
Kind Regards,
Chelsie
Hoover Team
VERY PATIENT AND HELPFUL OPERATOR
VERY PATIENT AND HELPFUL OPERATOR. I hope that the operator Andy will actually be able to help me this time! We are currently stuck with a faulty brand new machine from Hoover. If he actually manages to get us the replacement that we need the problem will be solved. Andy was delightful.
2. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Afternoon Emma Farquharson,
Thank you for taking the time to share your feedback.
We're delighted to hear that you found Andy patient, helpful and delightful to speak with. We're sorry to hear that you're currently dealing with a faulty brand-new machine, and we hope we are able to assist with arranging the replacement you need.
Thank you again for recognising Andy's support and for choosing Hoover!
Kind Regards,
Chelsie
Hoover Team
The guy I spoke was both receptive and…
The guy I spoke was both receptive and extremely helpful
2. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Afternoon cfcuk Sheditor,
Thank you so much for your wonderful review!
We're delighted to hear that you found our advisor receptive and extremely helpful. It's fantastic to know that you felt well supported during your conversation.
Thank you for taking the time to share your experience. We truly appreciate your kind words and support!
Kind Regards,
Chelsie
Hoover Team
Awful service arrived broken and can’t…
Awful service arrived broken and can’t return due to me not being able to print label at home or get it to a drop off place without costing me money
27. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Afternoon Susan,
Thank you for taking the time to share your feedback.
We're very sorry to hear that your product arrived damaged and that you've experienced difficulties arranging its return. We completely understand how frustrating it must be, particularly when you're unable to print a return label or get the item to a drop-off point without incurring additional costs.
We would really appreciate the opportunity to review your case and see how we can assist. Please could you email us at social.media@hoovercandy.com with your full name, full address including postcode, and a copy of your review, so our team can look into this further.
We're sorry for the inconvenience caused and hope to have the opportunity to assist you.
Kind Regards,
Chelsie
Hoover Team
GREAT
GREAT. Easy to order, great price and product and speedy delivery!
25. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Afternoon KT,
Thank you so much for your fantastic review!
We're delighted to hear that you found it easy to order, were pleased with the price and product, and received your order so quickly.
Thank you for choosing Hoover and for taking the time to share your experience. We truly appreciate your support!
Kind Regards,
Chelsie
Hoover Team
Shame I couldn't give zero stars!
It is now three weeks since our Candy washing machine broke on 14th September. A real faff trying to book an initial repair (it takes so long and multiple attempts before you finally get to an adviser). Thought it was booked, but an error on the system meant it had not been so had to resort to the phone and go through the whole process again, getting cut off a few times in the process. Repair was finally booked for Sun 20th but when the engineer arrived, he was quite brusque and stated the drum had collapsed so would need to be replaced. He said 7-10 days. Booked again for Friday 27th only to get a text message 20 minutes before our time slot on the actual day just after 7am to tell us the part had not arrived and no engineer would be coming! Since then, I have emailed to try to get an update and also to complain about this. What a surprise- no reply! So I have called again today and there was a 20 minute wait ( the fact the repair line is so busy does not reflect well on their products). Went on Whatsapp only to find the number I had been given had closed down and to now use another number, which I did. This thankfully did work but then I had a 30 minute wait before being connected to an adviser. After asking for an update, I was then told they don't have info on spare parts but that the service centre would get in touch once the part was in to arrange an appointment. It's been a few hours since I Whatsapp'd and have just got a text message with a new appointment for next week.Fingers crossed I am FINALLY going to get my machine fixed though will have to make another trip to the local launderette before then. I honestly will never buy anything from any of these brands ever again. Also, what we have paid for in cover so far would have got us two new machines and delivered and fitted in a couple of days. To add to this, our experience of both the booking process and service ( or rather non- service) from both Domestic and General and Hoover Candy has been terrible and deeply disappointing. It's almost as though they are trying to make it as difficult as possible to get the repair service which you have paid for and are entitled to. The whole process has been very frustrating and inconvenient. Would have given zero stars if I could!
2. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Afternoon Leigh,
Thank you for taking the time to share such detailed feedback.
We're very sorry to hear about your experience and the difficulties you've faced arranging your repair and receiving an update on the replacement part. We completely understand how frustrating and inconvenient this must have been, particularly after being without your washing machine for several weeks.
We would love the opportunity to review your case and investigate what has happened. Please could you email us at social.media@hoovercandy.com with your full name, full address including postcode, and a copy of your review, so our team can look into this further.
We're sorry for the frustration caused and hope to have the opportunity to assist you.
Kind Regards,
Chelsie
Hoover Team
Improve by having a real person answer…
Improve by having a real person answer the calls not an AI assistant. My call took 3 times longer than it would have had I spoken to a human being!
2. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Afternoon Ms Young,
Thank you for taking the time to share your feedback.
We're sorry to hear that you found the process frustrating and that your call took significantly longer than you expected due to the interaction with our AI assistant. We understand how disappointing this must have been, particularly when you would have preferred to speak with a member of our team directly.
Your feedback regarding the AI service and the time taken to resolve your enquiry is valuable and will be shared with the relevant teams as we continue to review and improve the service.
Thank you again for bringing this to our attention.
Kind Regards,
Chelsie
Hoover Team
After a load of ai I spoke to a real oerson
After a load of ai I spoke to a real person. Explained everything. Clear and very pleasant.
2. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Afternoon Lesley Phillips,
Thank you so much for your wonderful review!
We're delighted to hear that, after speaking with our AI assistant, you were able to speak with a member of our team who took the time to listen and was clear and pleasant throughout your conversation.
Thank you for taking the time to share your experience. We truly appreciate your kind feedback and support!
Kind Regards,
Chelsie
Hoover Team
The person I spoke to was helpful and…
The person I spoke to was helpful and was able to resolve my issue
1. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Afternoon Maria Smith,
Thank you for your wonderful review!
We're delighted to hear that you found our advisor helpful and that they were able to resolve your issue.
Thank you for taking the time to share your experience and for recognising the support you received. We truly appreciate your kind words and support!
Kind Regards,
Chelsie
Hoover Team
Affordable price
Affordable price. Delivered on time. Great appliance.
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good morning
Thank you for taking the time to leave your feedback. We are delighted to hear that you are happy with your appliance and that it was delivered on time.
We really appreciate your kind comments regarding the value and quality of your purchase. Thank you again for choosing Hoover and for taking the time to share your experience
Kind regards
Jackie
The Hoover Team
HL420PT
HL420PT. Was on offer absolutely brilliant suction i had terrible problems trying to speak to someone when I had a problem a few months ago as in my last review anyone reading this when you phone and get the AI. Answering machine when they asked hiw they can help just say SPEAK TO A HUMAN. They put you through to someone. Customer service are extremely nice and helpful
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good afternoon Teresa
Thank you for taking the time to leave your feedback. We are delighted to hear that you are happy with your HL420PT and its suction, particularly as you purchased it while it was on offer.
We are sorry to hear that you previously experienced difficulties when trying to contact us, but we are pleased that you were eventually able to speak with our Customer Service Team and received the helpful and friendly assistance you expected.
We really appreciate you sharing your experience and your feedback regarding our automated service, which we will also share with the relevant team.
Thank you again for choosing Hoover and for taking the time to leave your review.
Kind regards
Jackie
The Hoover Team
Absolutely awful customer service
Absolutely awful customer service, sent me a faulty item, which I couldn’t even use for a month. Now there is no replies from the customer service.
24. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Sadia,
Thank you for taking the time to share your feedback.
We're very sorry to hear that you received a faulty product and that you've been unable to get a response from our customer service team. We understand how frustrating and disappointing this must be, particularly when you were unable to use the appliance for even a month.
We would love the opportunity to review your case and provide a suitable resolution. Please could you email us at social.media@hoovercandy.com with your full name, full address including postcode, and a copy of your review, so our team can look into this further.
We're sorry for the frustration caused and hope to have the opportunity to assist you.
Kind Regards,
Chelsie
Hoover Team
I recently purchased a new Hoover…
I recently purchased a new Hoover dishwasher, and it has already exceeded my expectations. It runs quietly, cleans thoroughly, and has a well‑designed interior that makes loading simple and efficient. My confidence in Hoover products comes from experience—my previous Hoover dishwasher lasted 9.5 years without a single fault, which is remarkable reliability. The new model also comes with a 10‑year warranty, giving me even greater peace of mind. Overall, Hoover continues to deliver excellent quality and long‑term value.
13. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Khan,
Thank you so much for your fantastic review!
We're delighted to hear that your new Hoover dishwasher has exceeded your expectations and that you're impressed with how quietly it runs, its cleaning performance and its well-designed interior.
It's wonderful to know that your previous Hoover dishwasher gave you 9.5 years of reliable service and that this experience gave you confidence in choosing Hoover again. We're thrilled that you're enjoying your new dishwasher and that its warranty gives you additional peace of mind.
Thank you for your continued support and for choosing Hoover. We hope you enjoy your new dishwasher!
Kind Regards,
Chelsie
Hoover Team
Poor
Firstly when I pressed the options it didn’t work, then the AI couldn’t understand my address. When I finally got though to speak to someone they were helpful but it was such a lengthy process to sort a call out or discuss a problem.
1. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Katy Boswell,
Thank you for taking the time to share your feedback.
We're sorry to hear about the difficulties you experienced when trying to contact us, particularly with the options not working and our AI assistant being unable to understand your address. We understand how frustrating it must have been to go through such a lengthy process before being connected to an advisor.
We're pleased to hear that, once you were connected to a member of our team, they were able to assist you. However, we appreciate that the overall experience took longer than it should have, and your feedback regarding the process will be shared with the relevant teams as we continue to review and improve our service.
Thank you again for bringing this to our attention.
Kind Regards,
Chelsie
Hoover Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.