After an advisor wasn't helpful and just sent me off to another department who couldn't find my details, I went back to the original number I called taken from the guarantee paper. I spoke to first a... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Rude operator and inappropriate sales pressure. I called to arrange a repair for a tumble dryer that is only around four weeks old and still covered by the purchase guarantee. During the call, the o... Näytä lisää
Yritys on vastannut
The company, order and delivery were fab, no issues at all. It works perfectly I’m just disappointed, the fridge freezer seems so small, despite the generous litre sizes. It’s difficult to get more th... Näytä lisää
Yritys on vastannut
I have a fault on a 8 month old washing machine. I called and spoke to someone who explained if I don’t get Domestic and General monthly cover from TODAY and the engineer finds the fault to be ‘USE ER... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
Yhteystiedot
Yhdistynyt kuningaskunta
- hoover-home.com
3,2
Keskitasoinen
26 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I was waiting at home all day no one…
I was waiting at home all day no one turned up and then messaged them on whatups was a total waste of time . Very after sale service
6. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good morning Kazi
We are sorry to hear about your experience and the inconvenience caused by the missed appointment and lack of communication. We completely understand how frustrating it is to spend your day waiting without any updates. This is certainly not the level of service we aim to provide, and we would appreciate the opportunity to look into this for you please email us on social.media@hoovercandy.com with your full name and address and details of your review
Kind regards
Jackie
The Hoover Team
Very helpful lady
6. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good morning Emma
Thank you for taking the time to leave your feedback.
We are delighted to hear that you found our advisor helpful. We really appreciate your kind comments and will be sure to share your feedback with the team.
Thank you again for your lovely review and for choosing Hoover.
Kind regards
Jackie
The Hoover Team
Very helpful also with the fact and…
Very helpful also with the fact and helping me out with my problem thank you Stephen
6. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Stephen,
Thank you for taking the time to leave such wonderful feedback. We are delighted to hear that our advisor was so informative and able to assist you with resolving your issue. Your kind words mean a lot to us, and we truly appreciate you sharing your positive experience.
Kind Regards
Tara
The Haier Team
I received my appointment as requested…
I received my appointment as requested to repair my washing machine
6. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning,
Thank you for your review. We are glad you received your washing machine repair visit as scheduled.
Kind Regards
Tara
The Haier Team
Rude operator and inappropriate sales…
Rude operator and inappropriate sales pressure. I called to arrange a repair for a tumble dryer that is only around four weeks old and still covered by the purchase guarantee. During the call, the operator repeatedly tried to sell me an extended warranty. I made it very clear that I wasn’t interested and asked him to stop, but he continued with the sales pitch and told me I had to listen to it. His manner was rude and dismissive.
I was simply trying to arrange a repair under the existing guarantee, not buy another product. Customers should be able to decline an optional warranty without being pressured or spoken to rudely.
6. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good afternoon, Julie runciman
We are very sorry to hear about your experience when calling to arrange a repair for your new tumble dryer. Sincerely apologising for the pushy sales pitch and the unacceptable manner in which you were spoken to, we completely agree that you should be able to decline optional coverage without facing unwanted pressure or rudeness.
This is certainly not the standard of service or professionalism we expect from our team. We would appreciate the chance to look into this, review the handling of your request, and help get your appliance repaired under your guarantee.
Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind regards
Fiona
The Hoover Candy Team.
Quick and efficient
Quick and efficient. Super fast delivery.
1. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good afternoon, Jane Pearson
Thank you for taking the time to share your 5-star review! We are delighted to hear that you experienced such prompt service and that your order arrived so rapidly.
Kind regards
Fiona
The Hoover Candy Team.
Stiff and Accessory-less
I have had the Breeze Hoover for a while because of it's ease of use and my entourage of furry beasts and being disabled this was vacuum number 3 and was just superb.
However, the new version is so stiff to push and yet when stowed is unkempt (which is mainly to do with the fact it doesn't come with any attachments). I am so disappointed that it is inferior to the Hoover Breeze I bought years ago, almost impossible for me to use and doesn't come with the Pet hair attachment...which was always so effective.
I did contact customer service but the warmth of care just wasn't there and I felt stupid.
I have wheeled the old one back out and have learnt a costly lesson. Hopefully this will make sure no one else makes the same error in judgement.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good afternoon, Lucy Hallam
We are sorry to hear about your experience with your new Hoover Breeze and that you have found it difficult to use, particularly compared with your previous model. We also regret that you did not feel you received the level of care and support you expected when contacting our customer service team.
Please could you email your name, address and a copy of your review to social.media@hoovercandy.com, and we will be happy to look into this further for you.
Kind regards,
Fiona
The Hoover Candy Team
Unbelievably poor customer service
Unbelievably poor customer service. Waiting a month for an engineer to come and repair a washing machine. A machine that is only a few months old, and still under manufacture warranty.. . Every time I am given date for repair, it is then cancelled on the morning of that repair. Each time I was given an excuse. I have been told it was due to staffing issues and on one occasion, it was due to them not being able to find my address????
I live in an estate with 30 other houses build in 2002. I took time off work to be in for the repair on 2 occasions. A simple google map search finds my address instantly??. I did contact customer support on several occasions, and I was told that unfortunately “these things happen”. I then made an official complaint, and have just received an offer of £20 “good will gesture”. I’d rather have my Machine fixed faster waiting over a month for repairs.
6. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good afternoon, Douglas
We are very sorry to hear about the delays you have experienced in having your washing machine repaired, particularly as you have had appointments cancelled and have had to take time off work to accommodate the engineer visits.
We also apologise that you did not feel your concerns were properly addressed when you contacted our customer service team. We understand how frustrating this must have been, especially with the appliance being only a few months old and still under warranty.
Please could you email your name, address and a copy of your review to social.media@hoovercandy.com, and we will be happy to look into this further for you.
Kind regards,
Fiona
The Hoover Candy Team
AI poor, real people excellent.
The AI assistant was, frankly, useless and seemingly incapable of recognising my postcode despite two attempts. It did, however, put me through to a human when I asked, and the real person I spoke to was extremely helpful and arranged the service booking within a few minutes.
6. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good afternoon, James Atkinson
Thank you for taking the time to share your feedback with us. We appreciate your patience while dealing with our automated system's inability to process your address details correctly. We are actively reviewing this technical glitch with our software team to improve its recognition capabilities. At the same time, we are glad our team member was able to step in quickly and assist you with your booking seamlessly.
Kind regards
Fiona
The Hoover Candy Team.
Very helpful
6. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good afternoon, Alex Mcarthur
Thank you for your kind review. We are delighted to hear that you found our service very helpful.
We really appreciate you taking the time to share your feedback with us.
Kind regards,
Fiona
The Hoover Candy Team
I want to complain but I cant do it…
I want to complain but I cant do it they dont want help said
6. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good afternoon, Rucks
We are very sorry to hear about your experience and sincerely apologize for the frustration caused by feeling unheard. This is certainly not the level of service we aim to provide to our customers. We would welcome the opportunity to look into this further and assist you properly with your concern.
Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind regards
Fiona
The Hoover Candy Team.
Don't waste your money
Poor. Growingly frustrated. Now a month and a half without a tumble dryer.... It's taken 5 different engineers on 5 different occasions to try and fix it.... Non of them seem to have a scooby what they are doing or what they need to do to fix it .. they all coming in do a "quick" fix then when the you put a load in the error comes up AGAIN!. you'd think after 5 call outs they'd replace it... No lady's and gents .... They will keep you hanging until one of the engineers says enoughs enough. Never buying a hoover product or partnering makes again. Waste of time and money..... All they say is sorry your young family can't dry there clothes there's nothing we can do unless the engineer signs it off.... Very very poor.
5. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good afternoon Sebby.
We are deeply sorry to hear about your experience and fully understand how frustrating and disruptive it is to be without a working appliance for a month and a half, especially with a young family.
Having to endure multiple visits without a lasting resolution is unacceptable, and we truly regret the stress this situation has caused.
We would appreciate the opportunity to look into your case directly and investigate what has happened with these engineer visits.
Please reach out to us with your details and a copy of your review so our team can review the history of your repair and help advise you further: social.media@haier-europe.com
Kind regards,
Kurtis.
The Hoover Team
The robot was very annoying and puts me…
The robot was very annoying and puts me off dealing with hoover again
8 minutes repeating myself is not fun
The lady i eventually spoke to was very helpful
5. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Tracey,
Thank you for sharing your feedback.
I am sorry to hear you had a negative experience with our robot system. Your feedback is valuable as it helps us improve our services. Please do not hesitate to contact us if you need further support.
Kind regards,
Alina
Haier Hoover Candy Team
I tried to book an appointment online…
I tried to book an appointment online did all the form and then said there was a problem needed to ring Candy direct. Did this got an AI asking questions I wanted to pick my own date for an engineer to come but only gave me a few dates and when I said not convenient, got put through to a human !!! It was booked for a date of my choice but was asked why I wanted it in a couple of weeks !!! 1. We can’t all just take a day off work and 2. I have a bedbound mother who I care for so everything revolves around her. Wasn’t impressed I had to explain myself.
5. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good afternoon Tina
Thank you for taking the time to share your feedback with us.
We deeply regret the frustration caused by our online booking system and automated telephone process.
To allow us to make things right and investigate this for you, please reach out to us here with your contact information: social.media@haier-europe.com
Kind regards,
Kurtis
The Hoover Team.
Customer service agent pleasant and…
Customer service agent pleasant and knowledgeable.
5. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Lorraine,
Thank you for taking the time to leave a review.
I am pleased to know you are happy with our colleague's assistance.
Kind regards,
Alina
Haier Hoover Candy Team
Shocked by the appalling service
Shocked by the appalling service. My washing machine has a label highlighting the 10 years parts guarantee. 2 years into those 10 years, there’s a problem with my machine. Option 1 - pay an engineer £160 to come out to look at it. If he can’t fix it, you just pay £80 for the engineers visit. Option 2 - pay £19 per month fee to get proper cover. What an absolute con - using the faulty machine to upsell me. Never again will I buy any Hoover peoducts.
5. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning
We are very sorry to read about your experience regarding the terms of the parts guarantee and the options provided for your washing machine repair.
We completely understand your frustration and disappointment with the service costs explained to you.
If you would like us to provide further clarification in regards to out of warranty charges, please reach out to us here directly: social.media@haier-europe.com
Kind regards,
Kurtis.
The Hoover Team
Absolutely awful call steering...the AI…
Absolutely awful call steering...the AI service you are using took me 7 minutes to get me through to someone....kept repeating themselves and not understanding my responses and then having to start again. By the time I got to speak to someone I was very annoyed and that is not fair on your staff who ate helpful. You need to drastically change your automated service!!!!!
5. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Joanne,
We are really sorry to read about your recent experience with our automated system and we can certainly understand your frustration.
We very much appreciate all feedback from our customers as this allows us to relay this back to our quality and product departments for improvements and future development. If there is anything further we can do please let us know.
Kind Regards,
Alina
Haier Hoover Candy Team
Customer service advisor was extremely…
Customer service advisor was extremely helpful I am extremely grateful and happy with the outcome.
5. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good afternoon Gemma
Thank you so much for taking the time to share your fantastic feedback.
We are absolutely delighted to hear that our team member provided such exceptional support and that you are so pleased with the resolution.
Knowing that you had a positive experience and felt well cared for truly makes our day.
We sincerely appreciate your kind words.
Kind regards,
Kurtis
The Hoover Team.
Spent ages going through the AI…
Spent ages going through all the AI questions, only to then be transferred to another set of questions. Then, when I eventually got through to a human, I had to go through the exact same set of questions all over again — just to amend an engineer’s visit! 🤦♀️
5. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Suzanne
Thank you for taking the time to share your feedback.
We appreciate your patience while trying to update your appointment.
We realize how frustrating it is to spend time answering automated prompts only to repeat the same details to an agent.
We are currently evaluating our system routing and handover processes to ensure customer information transfers smoothly and improves your customer journey with us and we thank you for this valued feedback.
Kind regards,
Kurtis
The Hoover Team.
Unknowledgeable staff could not answer…
Unknowledgeable staff could not answer technical questions about buying a new washer dryer then just gave a email address which was wrong !! Shame as was very happy with previous hoover appliance so will rethink !
5. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hoover UK
Good Morning Mrs Clark
We are very sorry to hear about your experience when trying to get advice on a new washer dryer, as well as the frustration caused by receiving an incorrect email address.
We understand how disappointing this is, especially given your positive history with our appliances.
We would appreciate the opportunity to look into this matter and answer your technical questions properly so we can help restore your confidence in our products.
Please reach out to us here directly with any information and support you need: social.media@haier-europe.com
Kind regards,
Kurtis.
Hoover Candy.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
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Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.