Heathrowparking.com Arvostelua 

White line parking Heathrow Terminal 5 . Avoid . We booked in advance of travel and paid telephone number provided for meet and greet didn’t work , tried for over44 mins . Had to resort using long stay car park which cost £230. Monies from booking were refunded but company refuse to take any responsibility for not arriving not explanation . No compensation they says terms and conditions they are not responsible , appalling customer service we definitely won’t be using again suggest everyone else avoids this bunch of cowboys as well

Dreadful company.

Confirmed car drop off and arrived on time. No one there at Heathrow Terminal 2 to meet and greet. Tried phoning the mobile number again for the next 35 minutes but mobile was switched off. Got through to a voicemail on a complaints number. Tried calling agent again, but mobile still switched off. Spot booked with another company at £140 for four days!

Eventually received a call saying someone would be with me in 15 minutes and they’d been delayed for some reason or other. No idea if they’d arrived as we’d left by then to catch our flight.

Received another call asking if someone had collected my car. On being told we’d already left and were through security, had paid another company to look after our car, and would be looking for a full refund s and compensation he said we could have just left the key ‘in a safe place’!

Do not use this company under any circumstances. They ruined the start of our holiday.

Wish I’d seen the reviews on here beforehand.

Do not use this company. I read the reviews after I booked, bad mistake. They were late to ‘meet’ me and are delayed delivering the car back. After reading the reviews I’m genuinely concerned what state the car will be in…

Stole money from my car and Car was parked under a tree of some kind and covered in leaves and acorns.
DO NOT USE. THEY ARE THIEVES.
Stole money from a coin purse in centre console and all the change from change pot. When I emailed to complain, I was told under their terms and conditions I have no claim against them. The authorities will be taking it up with them out of principle l. DO NOT USE UNDER ANY CIRCUMSTANCES

Universal Parking Meet and Greet Service - 2 hour wait for my vehicle on my return from a 10 hour flight. Staff just lied over the phone as to where they were. Complained in writing and was simply told Heathrow airport is the busiest airport in the world, and sometimes even when we try our best to avoid it, lateness is inevitable.
I would avoid them!

I dont want to even give one star to the appalling way this bunch of cowboys operate.

They simply do not care, take far more clients than they can possibly manage then just ignore you whilst you wait and wait and wait.

Just arrived back to terminal 4 after a 22 hour journey, the plane was 6 minutes late! The meeet and greet - HPR - kept ignoring the fact that the airline had moved from terminal 2 to terminal 4 in spite of e mail and phone confirmation. They did not look at when flights arrived - even though they said they do. Insisted that as i had booked for some ‘tolerance’ in arrival times that they didn’t have to return the car until 2.5 hours after we landed. Eventually the car arrived an hour and twenty minutes after we cleared luggage collection. Worse service i have ever had on meet and greet

Just another updated about this dreadful company. I am still awaiting a response since April every time I email I get no response and then I call and they tell to email and then the cycle starts again so please do not book with them!!!

Please please please don’t be tempted to use them - on departure they were an hour late and on arrival back my car is scratched with around 20 separate scratches like it’s been driven up against a bush or tree - pretty bad

Driver wouldn’t resolve. Only a mobile number. Person on the number refuses to give an address. Refuse to resolve the situation.

Pay a little extra and save your car.

Absolutely appalling. Waited for an hour and a half so far and car still hasn’t arrived. The guy answering the phone keeps saying it will be 10 mins and on the last call, said the Driver on his way, no ETA. DO NOT USE!!!!!

arrived at term 5 heatrow at around 5.30am and was booked for meet and greet level 4 short stay this was our first vist to this teminal and due to heavy traffic we missed the entrance to short stay and had to go around again and entered the car par at 6.18 with ticket issued by machine .no person left the vehicle until we entered the car park and left our car with the meet and greet team .since returning we rec a penalty notice from apcoa asked for fine to be paid for drop off ,and its quite clear we did not use it,i have written twice to apoca but they do not respond,web site is difficult to negotiate as they do not accept calls unless its a payment .i have the parking ticket that was issued on the day . and to top it off the cars engine management system was not working correctly due to the driver misuse delivering vehicle back to airport

Integrated parking or my parking as they are also known. DO NOT USE , would be my advice. We left the car at T2 Heathrow on what was supposed to be a park and vehicle collection. We phoned 25 mins prior to our arrival as requested but the driver turned up over an hour later. He blamed the previous customer who I met . They made him wait over 2 hours to drop his car off to him. On my return home I found I had to pay a further 6 pounds to get my car out of T2. I then got a parking ticket for T4 on my doorstep. The driver had used my vehicle for a personal journey it appears. When I tracked my car it had just been left in Beavers lane. Not the secured compound promised. The inside was covered in dead brown leaf in both footwells. The rear of the car was also covered in this material. I also noticed a fresh but minor scrape on the bumper. I can't prove it but it looks like it might have gently touched another car. They have promised to pay my parking fine but on this experience I wouldn't let them look after a 10 year old banged up car let alone something worth my hard sweat and grind to pay for over the last 3 years. Would leave no stars.

Avoid using these came back to a car with a broken clutch they told me they tried to contact me but i had no missed call or voicemail so landed from a 9 hour flight to be told i had no way of getting home and no real help or explanation. Do not book with these

We booked pod parking as a start to our holiday and we’re happy to pay a little extra. On arrival the pods weren’t working so had to use the bus service, which was disappointing but we accepted these things happen. On our return they still weren’t working, after a long flight was extremely frustrating when we could have paid less and done the bus service, but to add insult to injury when we went to exit the car park it then tried to say say we owed £ 244 it took 45minutes and several staff to find our booking even though we had all the paperwork before we could leave the car park. The only helpful member of staff was one of the bus drivers, the rest there was no apology for the inconvenience and when I emailed to complain we have never had a response. Wouldn’t recommend.

Thought we'd use the official Heathrow T5 Long Stay car park to avoid the cowboys and paid up front, only to be charged an additional £326 to release the car on our return, with no on-site staff or contact number to request help from!
Six weeks, eight e-mails and countless recorded messages later, no sign of a refund - nothing less that criminal behaviour!

Shambolic service. Our car was returned with an empty tank even though we knew that there should have been 430 miles left. Who exactly was using the car? Staff who had a car to use for a week? The car was supposed to be in a secure parking place but was it?
We have had no response from the company.we are going to report them to Trading Standards and the fraud department.if the company is unaware of what the staff are doing then they need to vet them. All the people we met had only been there a few days and refused to answer questions.
Beware of Easybook Airport Parking.

Dropped the car at terminal 3 for a trip to Italy for my daughters wedding
Drop off and collection was good but they seem to have parked the car under trees and it’s full of sap! Could ruin the paintwork (pictures are available you would not believe it)
The driver actually said yours isn’t too bad compared to others

We arrived at the car park after ringing as the paperwork said. After an hour waiting and multiple excuses as to why the driver wasn’t there! He arrived we had to pay a parking fee of £11.34 which we hadn’t been told about! Coming back we rang as we landed again as the paperwork said! Rang back when we got our luggage to be told the driver had gone!! So another 45 minutes wait for our car!! Disgusting service!! We weren’t the only passengers having problems either!!

Pod parking T5 London Heathrow should really be known as non Pod parking now. That is three flights (ie 6 occasions) not working either arriving or departing.
How can such an economical and forward looking transportation system be this unreliable ? It makes sense so fix it! I want to travel this way, it is the future - not a Diesel shuttle bus !

The most appalling service, booked ahead and paid, the system failed to recognise the car and had to pay again to get out. 5 weeks and countless emails and calls to indifferent operators with poor english, still no refund.
Avoid like the plague, completely incompetent.