Heathrowparking.com Arvostelua 

DO NOT BOOK WITH EZYBOOK - UNIVERSAL TERMINAL PARKING

On the Thursday 24th November 2022 my car was booked in for pick up in car park 3 level 4 for 04:00am the driver came a whole hour late and for his apology he paid for the parking time I was waiting for him to pick up the car. HOWEVER, I later arrived back on Friday 9th December 2022 on flight VS166 to collect my car. In a shocking state I'm angry, in a completely different state of mind seeing how this service is full of disrespect, disappointment, dishonesty and expecting customers to trust you.
I received my car with the below listings.

1. LATE PICKING UP THE CAR AND LATE DROPPING OFF THE CAR, THE DRIVER PAID FOR PARKING AS AN APOLOGY.
2. THE MILEAGE HAS GONE UP BY "340" MILES
3. SAT NAV MEMORY CARD IS MISSING
4. BLUETOOTH CONNECTION “PLAYA” WAS CONNECTED AND AUTHORISED
5. FOOD WAS EATEN IN MY CAR AS FOOD DROPPINGS OF CHIPS WAS LEFT IN MY CAR
6. THINGS MOVED ABOUT
7. I'VE RECIEVED TWO PENALTY CHARGE NOTICES DURING THE TIME I WAS WAY
8. ANOTHER MERCEDES CAR KEY LOST IN MY CAR.

They obviously took my sat nav memory card to hide the evidence of their journeys.

IT DOES NOT STOP HERE...........

Do not use White Line Parking or Universal Terminal Parking as they are complete rip off merchants. Returned on 9th; no car. No phone dialogue and eventually told via no caller I’d need to pick up car from nearby hotel. 600 miles racked up; key left on tyre, no petrol left. Inside outside filthy. Clearly been used for taxi driving and white line working under ‘meetandgreetairportparkingservices’ were in on it as they took no responsibility. Now with police. How can LHR not regulate these providers?

Absolute p@ss take of parking prices.
Pick up someone and have to wait for arrivals,then the baggage conveyor breaks down so can't retrieve luggage,all the while it's costing me more and more just to park and collect someome.
The fact you charge is bad enough but the amount you charge is daylight robbery.
You should be ashamed of yourselves for shafting your customers who have no other option other than to park to use the airport.
I wouldn't use it if I didn't have to,legalised theft is all it is.

Do not park with Ezypark and universal terminal parking.
They took my car for a joy ride whilst I was away. Clocked up 500miles and smashed the car.i heard about this when the police called me on holiday. Just because they are cheaper I went through them and it was the biggest mistake of my life. They are crooks.

Worst mistake I have ever made I’ve booked Heathrow longstay carpark because they advertised excellent security I had two weeks on holiday to return to my car that it had its catalyst exhaust system cut off my car resulting in me to get a cab home for my family and I had to wait three hours for a recovery vehicle to collect my car to take it to the main dealer to be repaired
Couldn’t find any security or assistance anywhere when I went to the main office it was empty and derelict eventually I managed to find one security guard who told me it wasn’t their problem and there was nothing they could do for me they didn’t know any cab companies to call or any breakdown firms that could come out and recover my car absolutely terrible when I asked about the security and CCTV systems they said they probably don’t work when eventually the recovery truck turn up to recover my car recovery recovery driver told me this happens on a regular basis so please please please do not park here

If you are considering a meet and greet parking at Heathrow, Do Not Use White Line Meet and Greet. They do not park the cars themselves they sub contract the parking to Universal Terminal Parking. Long story short, my van has been stolen by a person who works for Universal Terminal Parking from Heathrow airport.

Do not use them. Lots of hidden extortionate charges. Once you arrive it’s too late, either pay or lose out on your booking cost and possibly miss your flights. Really poor customer service. My bill increased by £350 on arrival, managed to negotiate down to £140 more than originally agreed in advance so I didn’t miss my flight Just horrible.

Cars also been stolen after reading reviews where not the only ones, police have rang and said cars been flagged in Oxford which is 2 hours away from Heathrow , this is 4 days now after we’ve landed

DO NOT TRUST THIS WEBSITE AT ALL. My car has been stolen by a company called Platinum Parking Heathrow or Universal terminal which parking that I booked via Ezybook. They clearly don’t check to see if the companies they advertise on their site are legitimate, and when I called to inform them that I’m unable to get hold of the controller their advice was to “keep trying”. I was stranded for 5 hours at the airport before I went to the location stated online for platinum parking, and to my surprise it doesn’t exist. Ezybook has done nothing to help the situation and just advices me to make a claim on my insurance. The adviser on the phone simply hung up on me. Please do not book via this website.

Arrived back today and car has been stolen can’t get hold of anyone - police been informed and told me they have stolen 59 cars in the last 24 hours that have been reported left stranded with 2 kids miles from home - disgusting

Zero stars! Minus stars! My car has not been returned! I landed at Heathrow on Friday afternoon and called the number white line parking had given in the email, the phone was turned off and the voicemail full. I continued calling and it continued straight to voicemail. I tried another number off the contact us link in the email and it was not recognised. I’m now on Sunday and still no contact and all numbers are non contactsble. The police are obviously aware but advised me this is common and they find cars parked all over London just left there and not returned. I was travelling on my own and got back to a stolen car! DO NOT USE MEET AND GREET! They don’t get vetted don’t need a licence no government legislation to set up their company. Nothing! I’m absolutely devastated!

Our BA flight was delayed by a day. So I went on line and extended my parking, allowing an extra 2 hours to get luggage collection.
Got a further delay after landing, sat for an hour on the runway waiting to disembark. Then baggage handling lost our child buggy and took over an hour to to get the rest of our luggage.
All this made us go over our exit time by 50 minutes. I expected some leeway or a small change, but to have to pay £77.10 to get out of the car park is just extortionate!
I contacted Heathrow Parking but just said it was their standard charge and there was nothing they would do.
One of the most unhelpful companies I’ve ever had to deal with!

Had my car , meant to be in secure compound , was actually left on side off the road , council lifted it as tax had ran out. , £530. To release car , £560 in fines Zero star rating if I could as bunch off cowboys ,

Do not use them!! 50 mins to retrieve my car in December! Left stood freezing and told 10 minutes wait. No shelter

Then to discover they had taken all my car park change mounting to over £25 and my company fuel card!

Now they being reported to the police!!

When I called to report this. Told it could have one of 5 people and they will await the police report!
Disgusting! Save yourselves the hassle

Well to be honest we thought we'd be in safe hands and the website implies with official parking longstay terminal 2 3. We had used it before with no hassle and we had the keys. What could go wrong? We couldn't have been more mistaken, never again.

Parked the car, locked the car and flew to America for a week. Arrived back today a little nervous the car may not start, but away it went first turn of the key. The joy was momentary, we realised by the loud noise that the cat converter had been cut off the exhaust.

Called through to security and they sent out an officer. He took details but quite honestly couldn't have cared less! Said this happens, said there are only 2 security officers and they can't be everywhere. He seemed quite then back by my struggling to fathom how this happens in a secure, barriered carpark, with cameras and security patrols. I asked if they would review the CCTV and he served and shrugged I off saying there are not camera's focusing on 1 specific car. I said the camera's could have at least caught something buy still completely unwilling to check with the sole CCTV operator. He even said he wouldn't recommend parking and owned car in that carpark and we should use hires next time

I have messaged him to take this further but I'm sure I'm going to be met with a wall of silence and months of emails. But I'm not going to let this go. Hundreds of pounds worth of damage and a very stressful arrival back to the UK. Never again.

Disgusting company and we will never use Heathrow again, charging £140 for one week's parking when Gatwick and Luton and including Stanstead are £63 checked at the same time and no matter when you book it, it's the same cost, so I have checked this morning as I did with Heathrow, so no excuses, avoid avoid avoid this horrible airport, disgusting attitude to rip people off, we will be mindful of where we travel and avoid this airport in future, never again.

DO NOT USE THIS COMPANY

We parked the car with a full tank of petrol. We got it back with 8 miles until empty. They say they can drive the car when necessary.

With all this poor service how far has anyone got with their complaint?

They are a rip off. In fact they are scumbags just avoid at all costs.

We parked our car went on holiday on our return we were horrified to find that our spare wheel and cover had been stolen from our brand new defender.
We found security who told us this happens all the time he also told us that anyone can enter the carpark for 29 minutes free of charge which as you can imagine allows any Tom dick or Harry to enter and rob what they can.
We complained to Heathrow parking only to told you park at your own risk and you accepted the terms & conditions which was what we expected them to say.
You would have thought paying £120.00 they might have had a duty of care on their secure carpark!!!!!

James Evans

Awful company. They ask for 20-30 minutes notice before collection/drop off and then take nearly 2h to drop the car off. No apology whatsoever. That's definitely not meet and greet and the worst customer service ever!