Heathrowparking.com Arvostelua 

Parked on 7th March. Today 27th May I've finally received an email confirming my refund will be coming but it's for the wrong amont. Had to pay a second time even though I'd prebooked. 8/3 called the helpline who explained it was a fault with reading the number plate and my money would be returned within 14 days. What a joke. After countless emails, several phonecalls, an email asking for me to fill in a form and finally a request for the information I'd submitted in the first email. I don't even believe they are ever going to pay.

I was mistakenly over charged by £177.00 when I amended a booking. They had the details to refund 4 times It has taken over 1month to refund the money.
They have now refunded £172.90 with no explanation why it is not the full payment if you can find alternative parking I would recommend that

Avoid they park cars on streets all over the Heathrow area. The way they drive the cars I doubt they have a licence!

DO NOT TRUST THESE SCAM MERCHANTS WITH YOUR CAR ...
A BUNCH OF CHARLATANS THAT WILL RIP YOU OFF
YOU HAVE BEEN WARNED

So using the service was great and I just parked my car and took a bus to the terminal. The issue was with a booking I canceled and then rebooked later and never got the promised refund. Impossible to speak to anyone and in the end raised it as fraud with the credit card company and got my money back. This service needs to get it's Customer Service together looking at all the BAD reviews. Very disappointing for Heathrow, they should be ashamed they charge people for such a service.

Avoid at all costs. They say 25 mins and both drop off and pick up took closer to 1 hour. On pick up I was waiting on level 2 in terminal 2, which was the instruction given in the email. I gave them the 30 minutes they said it would take for my car to be delivered and then called. The man was so rude, telling me the driver had been trying to call me and I hadn’t answered. My phone was with me and had full signal - they definitely didn’t call! My car was on level FOUR! I walked up and my car was there but no driver. I called the number again to ask where the driver was so I could get my key - they had left it on the wheel and left!! I couldn’t believe I put my trust in these people. My car could have easily been stolen. Heathrow shouldn’t be allowing cowboys to be running a business like this from their airport. I hope this review will save others from the awful experience I’ve had.

I still cannot believe there are so many naive people out there, willing to hand their keys over to complete strangers. Just use the legitimate parking companies at the airport and build the cost into your holiday. Simple

Honestly, don't even bother - they are just awful. I've used so many of these services over the years and most of them have been good, some excellent; but none just downright rude, incompetent and below par. AVOID.

I would strongly advise against using this service. I left my car with three quarters of a tank of fuel and on return less than a quarter was left. Also many of the settings on the car had been changed. This was during the Easter holiday period and there can be no doubt whatsoever that my car was used.

Do not book took 6 hours after arriving at airport to give car back said the battery was flat at first had ro get jump leads then hadn't been to car then didn't know how to start it when my car hadn't moved or no attempt to bring it back rude kept hanging up promised a refund still haven't had it

Turned up at the business parking and was unable to get in through the barriers and park, no one was answering the intercom. Was a complete pain.

This outfit is an absolute disgrace. Still awaiting a refund on my cancelled parking a month ago. Virtually impossible to make contact e.g. over two hours on the phone without a reply, endless demands for more information via email which then they say they cannot download. Breathtaking and inexcusable incompetence.

I booked the lounge and meet and greet parking together online. Only the lounge was booked but both were charged for. Had to make a new booking for the parking and the price had gone up! Nearly 2 months later despite numerous emails and phone calls, I still have not been refunded. The actual parking experience was great, but the customer service is appalling.

22nd Feb POD Parking out of order. No no fixation, most expensive option. Wanted Green option got minibus instead! Part Refund surely?

Pod parking is an absolute shambles right now. You put out bags on one bus but not enough space for the passengers! Sort out a better system!

It costs almost double if you prebook your short stay parking to pick up a loved one vs just showing up on the day! The website also tries very hard to hide the costs for on the day parking and tries to force prebooking on you. What a total rip off!

I have been trying to cancel my booking due to travel changes for 3 days. The manage my booking online system is not working and the number given to call does not answer, even though i have been on hold for a total of 3 hours. Appalling service, i expected better, but i guess they just want to take my money anyway

I have parked with the T5 meet & greet service several times. On a recent trip to the US, I came out of the terminal to collect my car, and there was a large dent and scratch on the front bumper. Clearly one of the drivers had hit the circular wall barrier leaving the drop off point. I have photos before and after showing the damage wasn't there. When I asked for photos of the scanner upon entry, I was sent what looked like a doctored photo, along with a photo of the front of a different model and make of car altogether. I own a Range Rover - they sent a Porsche Cayenne. They have since ignored my emails. These people are criminal and have stated in the first email response, "They are not responsible for damages while on premise". A truly incompetent business that clearly does not value its customers nor reputation. Luckily we have a good solicitor who is on their case. DO NOT USE THIS SERVICE.

I do not usually have a problem with this service but I tried to book parking only for the website to crash on the “confirm payment” section. This happened twice so I gave up and managed to book it the next day. Having checked my bank statements today, I’ve realised I’ve been charged 3 times! Over £320 in total. I’ve tried calling them but have been on hold for over an hour. I’ve given up and will try again later, there’s no email address to email either! Very unhappy

Stand around waiting and its so slooow.
It is way too expensive for such bad service