Globe Life Arvostelua 

The Globe Life representative was professional, knowledgeable. efficient, and customer service oriented. I have trusted Globe Life for many years.

I called to update my credit card information and after 8-10 times entering info per the AI bot still could not get transfer or information entered. NEED to have humans answer phone first time!!!! Employ a human!

Thank you your online process makes my life easier

This COMPANY Is full of BS! You pay on this insurance for life and family takes over payment because your getting sicker, but the company stops talking to you the one that built the insurance up to where it is like NOTHING! You
can't know anything else unless the family member is right there. BS!
I see 07/28/26, you replyed you want to talk. Oh sure! I just wanted some questions answered too.

I needed to change our address. I searched high and low to find where to do this. It took me quite a while. Maybe a savvy tech person can do it easily but just a regular person can't. Make it easier please!

never got to speak to customer service kept telling toe press for operator continue to tell the number was invalid over and over.

I used the online payment for 3 policies. I noticed that the payment section had changed and at first, I made one payment separately. I realized that there is a way to make a payment for multiple policies at one time like before. I was relieved.

Hard to navigate to my carrier snd once there, no option to view submitted claims. Worthless.

I just reviewed my account, and everything was great.

Well, it took about a week to finally get a straight answer & with that, terminology was used that I couldn't understand (legal terminology; not layman's terms), & my original question was never answered. Just to be clear; my original question was asked on 7/20/2026 but communication continued until the final explanation (not the answer) on 7/23/2026.

It takes 2 long to get through to a human being csr!

And you need to put in big numbers on the enable your auto pay when you re register for your ( awful process) on line access accounts.
It takes (24-48 hours ) for your new payment options and your auto payment enable to process.

As it stands now it rejects you and says contact you directly. After 45 minutes of being on the phone, listening to AI and getting a human csr to talk to me, only to say it takes 24-48 hours 🙃 to update 30 second conversation that took 45 minutes and 30 seconds to find this out. Total waste of time for everyone gets annoying just put (24-48 business hours to update in the system 😑😒🙄🙃) simple, right ✅️ 😒

This would be greatly appreciated for all of us & 😊 thanks.
from a loyal multiple policy longtime Globe Life Insurance and Accident Customer

I have been a customer for several years. My issue is when I pay my bill, I get a confirmation saying it is paid. It doesn't show up at all. Then I go back to the site later on in the month, it says it is late. Then I pay it again. It is extremely frustrating and makes me consider cancelling the service. This has happened the last 5 months.

Everything went well, I called about a question about my policy. Plenty of security questions were asked before I was told any information. That was welcomed!

The 4 stars are for my recent online expierence ONLY.
5 star review OVERALL - read whole review :)

Paying my bill online was an ordeal. I was put through too many steps to even get to my account. I am hoping that since it was the first time I accessed the site after they upgraded, that next time it will be smoother.
I'm all for security, but when you have to verify, re verify, verify again, log back in after each verification... I mean.. too much.

Now with that being said - I have had policies with this company since the early to mid 90s. Insured both my boys when they were babies. The ease of application, change of address, change of beneficiary, and adding more coverage over the years... to the unfortunate process of having to file a claim for one of the policies - the customer service and communication was / has been top notch.

When having to file the claim about 8 years ago, I was impressed and amazed at the kindness, and patient guidance that I received. I had so many questions - and I remember that lady with her soft voice just oozing empathy, taking the time to answer everything in a manner that was understandable (I'm not a stupid person, but I had just lost a child and at that time my brain wasn't necessarily firing on all its pistons, lol) she did not rush me, she explained how the entire process was going to take place (kinda like a timeline). She reached out about a week later to assure me the process was moving along. Less than a week after that, I had my check and she called again a few days later to ask if I received it and if there was anything else she could do for me. That woman made a difference, and I will be forever grateful.
.... Two years ago, I had to handle my Mothers policy with a Different company. It was horrible.. rude, rushed, made me feel like I was bothering them.

I still have a policy for my other Son. I sincerely hope I never have to file that claim. However I have peace of mind knowing that if I do, I will receive the level of Customer Service, Kindness and Guidance that a parent should receive in that time of Loss.

I'd not received my invoice, I was worried about my grandson's coverage. I called, spoke with two people, was able to get things straightened out, and some information that I needed.

My mother in law and father in law paid years on a life insurance policy from their bank account. Unbeknownst to them their ex daughter in law had put herself down as the beneficiary for my father in laws policy. A $10,000 policy. My father in law passed away in December of 2025. My mother in law contacted Globe life about his funeral and they informed her that her that his daughter was the beneficiary, he doesn't have a daughter. My in laws have one child, my husband. The ex daughter in law is a criminal for putting herself down as the daughter AND collecting the money. My mother in law is left to pay for my father in laws funeral because Globe life paid the policy out to someone who for one didn't pay for it and for two is of no kin to them. I would NEVER pay money into Globe Life. Although my mother in law talked with them and explained she paid for the policy for 30+ years and she had no daughter, she could prove she paid it and they had no daughter, Globe Life paid it to the ex daughter in law. Horrible!

LIKE IT IS SO EASY TO PAY FOR YOUR POLICY ONLINE

Very easy to get the information I needed by the person on the phone. Very knowledgeable

I have insurance for my daughter, she recently got married. I wanted to update her name on the policy. I written, emailed and talked to a customer representative and nothing has changed. I gave it 3 months, believing that would be enough time to allow this to take place. I got my bill and sure thing her name has not been updated. It makes me wonder how a claim (god forbid) would be handled by a company that seems to disregard a simple request