Fullbeauty Arvostelua 

I read many negative complaints on here but I must say I purchased items for Christmas, they delivered on time, didn't fit and returned. There was a bit of a mixup but after going through their correct department Avenue, a full refund was issued. I am impressed so far and not sure why so many have had issue. Happy Canadian, Ontario

DO NOT ORDER FROM FULLBEAUTY BRANDS
Wish i had read all the reviews first. But honestly....there is no point in writing yet another story about how they do not refund your money
I placed an order from fullbeauty....got a confirmation number from fullbeatuy....paid all applicable taxes and shipping g of course......called full beauty to process the return....got an email from fullbeauty with return process number and label and instructions.....more then a month later no money back....called fullbeauty but they can only see certain details I am told. That it was limited what they could see. He also explained that out of the 122.21 I paid...he could see id get a return of 57 cents....that I would have to call someone else to dispute the return.....122.21 plus the cost of shipping back to return....if anyone reads this..
Do not place an order with full beauty brand
Can't see everythi

I placed an order and accidently placed it without adding my promo codes, within seconds I tried to cancel so I could reorder with the codes. There was no option for the consumer to cancel, I tried live chat, not active, I tried customer service they were going to get back to me. 24hrs they got back and said they couldn't cancel. This was 70.00 in promo codes. This the only place I've shopped that the costumer cannot cancel. Horrible company

I ordered a gift card from Avenue Clothing (a Full Beauty brand) to be delivered *by email* on December 24th. My sister never received an email. After several days, I emailed the company and was told the **email** gift card would “ship” soon. After 2 weeks, I called the company and was told that when a new customer orders a gift card, they call the customer to verify the purchase—and that they’re apparently 2 weeks behind in making these calls, because nobody ever called me. So I verified the purchase and was assured that my sister would receive an email in a couple of days. She didn’t. It’s now January 16th, over 3 weeks since they took my payment, and they have yet to send my sister an EMAIL gift card. Steer clear, folks. This company is sketchy to say the least. I think they’re hoping that people won’t follow up on whether their gift cards were received. Keep in mind that there was zero communicating to either me or my sister saying that they needed to verify my purchase. If I hadn’t followed up with my sister, Avenue would have my money, my sister would assume I’m too cheap to get her a gift, and I would assume she’s too rude to thank me. I actually think this is Full Beauty’s business model. Only a few people will follow up, and for everyone else they just pocket the money. For example, imagine if I was an employer who bought gift cards for her staff. I’m not going to ask every staff person if they received the card. My staff would just assume I’m too cheap to give them a gift, and I would assume my staff is too rude to thank me—When in reality, it’s Full Beauty Brands that’s cheap and rude—and sketchy as all hell. The worst part is that they’re taking advantage of already marginalized people. It’s times like these that I wish there were a hell hot enough for this company.

Let tell you my story - I order a pair shoe for my mom - 79.99 plus air shipping 40.98 2-3 days it claimed on there site - order it on Dec 26 it now Jan 02 - firstly they claim they don't ship on saturday or sunday no where on there site states anywhere - secondly I contact DHL and DHL claim they never sent it Fullbeauty never shipped - shipping label was created - but nothing was ever sent - I spent over 130.00 - in addition they are claim they won't provide a refund 35 day after I purchase - because they can't figure out if the item was shipped or not. They literally don't know there head from their ass. Shittiest company deal - don't purchase anything from them - customer useless, management - anyone that works there is useless. With other companies there are willing to send another product if both arrive at the same time - i did the honest thing and return the first one.

Do NOT deal with this "company." I had porch pirates steal my two tunic tops and pair of pants during the holidays and Full Beauty wanted me to sign an affidavit, which is fine, AND fill out a police report. They added they would refund my money only after hearing back from police. WTF? Like police don't have better things to do other than hunt down some thieves who stole my two tops and a pair of pants! So, I'm out $140. Do NOT deal with these thieves!

I ordered a leather coat from I thought King size but was shipped by Fullbeauty. The package arrived relatively quickly but it was too large ergo I sent it back. I received confirmation that it was accepted on December 11 and refund would be issued within 3 business days. After 3 days no refund so I called their 800 number about 4 times and received an email saying refund before 12/24. No refund called on December 26 and confirmed they have not issued refund with no explanation. Called my C C and disputed the initial 458 dollar charge . I think there is something odd why they keep misleading me on the refunds . I would recommend never do business with them

When I inquired about when my item would ship (after I waited a week to hear that it had shipped but had heard nothing), they told me it shipped one date, and when I got the tracking info it confirmed that it actually shipped over a week later from the date they told me, and now the item will not arrive for Christmas. This is Disappointing as I paid close to $30 for international shipping. I tried to email twice about the inaccuracy of the shipping date that I was told by their company, but they won’t respond to me. Hopefully I even get the right product. I wish I had read reviews before using their site.

After purchasing merchandise from Fullbeauty's "King Size" website, I was tricked into signing up for their Membership Rewards Program. To get "free shipping" all I had to do is to enter my email address. Instead, I get an email a day later stating that I have to pay $1.99 for a 30-day trial period and then pay $16.95 every month after that. I don't even have an account with them. So, I called them immediately and cancelled this so-called membership. 12 hrs later, I get an email telling my they now have put my order on backorder and it won't be shipped out until the end of January 2025. This is a Christmas gift. I will be cancelling this order.
Looks like they have scammed many people lately, but I won't rest until my order is cancelled or they are held accountable. I'll be contacting the BBB and my State's Attorney General if they don't cancel my order in full. This is a terrible company and they should be out of business.

Scam scam scam, they automatically subscribed without your authorization, and they deduct from your account again and send their craps. Please be aware!

My wife ordered an item from this vendor and when it arrived decided she wanted a different color. When we reviewed the information included with the item there was no packing slip with an order number. After searching online I found their return site and was eventually able to retrieve the order number. I tried to initiate a return but the return function was not working on their site. It showed the order and a button saying return on purchase site, but the button didn't work. It was impossible to initiate a return. We could probably do it by calling them, but it would be helpful if their online return process actually worked.

False advertising. Catalog has one price and when you call to order they refuse to honor and refuse to allow you to speak with a supervisor. If you try to order on line the price also is not as advertised that’s why they say call. Well they are a rip off I’ve ordered from them for years. I’m DONE. False advertising

TLDR: STAY AWAY FROM THIS SCUMBAG of a COMPANY and buy local or literally ANYWHERE ELSE!!! Where to even begin with this mess of a company...back on September 3rd I had ordered 3 items from them; 2 shirts and a pair of pants, for $168.95 and the process seemed to be going well, as I got an email confirmation showing my order and when it would be shipped out (five to seven business days).

Well that 5-7 days turned into over two weeks of a nightmare; I logged into my account to see if anything had updated, and it was still in "processing" status, and so I called customer support on the 18th for an update; they told my one of the shirts was on backorder/out of stock, and yet no one ever reached out to me and notify me of this; most decent companies do this obviously, and they also claimed that I chose "eco" shipping so I'd basically wait longer for my stuff to ship or some nonsense. I told them I NEVER chose that and I chose the standard shipping; looking back on the confirmation email, there wasn't even anything underneath the shipping method, it was literally blank and should have been a red flag that this company is garbage.

So, I asked for a refund and to cancel the order, and of course they said they couldn't because it was being processed and they couldn't stop it or some BS; I then told them that I didn't even want the clothes anymore because of this terrible experience, and that I'd be sending it all back to them, and getting a refund via Paypal. they told me the items would ship on the 20th, and that was that. I called Paypal and explained the situation, and was assured that I would get my money back if the item didn't ship by October 2nd, since the pending status would expire on Paypal's side, and they'd automatically give my money back. Now all I can do is wait.

Of course they (fullbeauty) lied about that too, as it didn't ship until the 23rd and it gets even BETTER; they mysteriously cancelled the pants I ordered, and the other shirt never came back into stock, so all I got was one shirt that cost me $75 after shipping and taxes, so I just ended up with ONE item.

My package arrived 3 days later on the 27th via Fedex, and knowing their scummy policies, I didn't even open the package; they WILL NOT REFUND YOU IF YOU OPEN THE PACKAGE and try on the clothes, only offer a crappy exchange or something similar, so I called them back again to let them know I've received it and I was going to send it back to them and get my money back; they emailed me a return label, and told me that I would get a refund 3-5 days after they received it. I also called Paypal to let them know, and uploaded a picture to my case as proof too. Communication was a one-way street to say the least, as I never really heard anything from them, only Paypal.

September 30th, I printed the return label, stopped by a local USPS and gave them the package, and using the tracking id it apparently returned to them on October 1st, but of course they lied and somehow convinced Paypal they never received it...so my case was denied even though I uploaded a picture of the receipt and the tracking id on it to Paypal, and I had to go back and forth with Paypal to get some kind of resolution.

Fast forward yesterday October 16th, I called again once I was notified that my appeal was denied, and they sided with Fullbeauty, and so I called Paypal one more time to ask WHY they'd side with them, and while I never got a clear answer, Paypal did offer me an $80 refund voucher, and at this point I was beyond exhausted so I took it since I knew I wasn't going to get my 75 bucks back, but at least I fought hard enough to get a few more bucks than my total cost of the shirt. They must have really cried some crocodile tears to get Paypal to side with them, but I learned my lesson: NEVER SHOP WITH FULLBEAUTY OR THEIR MILLION OTHER UMBRELLA BRANDS AGAIN. I'm closing my account I initially made to purchase clothes from their Roaman's brand long time ago in 2016; you can use one login to access all their other sites if you didn't know, and I'LL NEVER SHOP WITH THEM AGAIN. I'm gonna go to Walmart and other local shops from now on. STAY AWAY FROM THIS SHAM COMPANY please! Say goodbye to both your money and sanity otherwise...

Don't order from CUUP or brands that support this distribution company - if I could give this company zero stars I would. They will cancel 90% of your order, then lie and say the rest has shipped and that not be the case (or not allow you to cancel because they cancelled your order). Very dishonest business practices. I really hope CUUP sees this - it used to be a great company to order from directly, and now has gone down the toilet.

They refuse to cancel an item that's on backorder. That inflexible policy and customer service experience opens their brands to charge backs on credit cards from irate customers. It also causes them to get bad reviews like I'm posting right now. Apparently I'm not alone in my poor experience with them.

Seamless transaction from Canada. Fantastic phone and email support for questions. Easily tracked shipping.

Give them a wide berth. They offer free shipping then add it on anyway after credit card charged. Then you wait and wait and wait for an order that has no tracking once it reaches Australia. They would not reply to any emails until I lodged a dispute with Paypal and even then I am none the wiser of what delivery company has my order or where it is after 14 days in the country. Just a nightmare to deal with.
NEVER AGAIN.

If you want to be cheated by a company this is the place to order from!! I placed an order which I was supposed to have free shipping and my credit card bill from Roaman’s shows a different amount than what I was suppose to be charged. I called their customer service at least eight times and of course the call always goes over seas to who knows where. You have to jump through hoops to get to a supervisor in the USA. I was told that the difference is that I was charged for shipping. I took a picture of my order when I placed the order and it shows zero for shipping yet they trying to say that’s not the true. How can it not be the correct amount when I have a picture showing no charge for shipping. They refuse to remove the charge and decided to lose a customer of over thirty years. I’ve filed a complaint with the BBB and will also file a complaint with the FTC & my AG. Companies like this need to be shut down!! Do yourselves a favor and order from a reputable company. Full beauty brands is definitely not reputable. Look at how many dissatisfied customers they have. File complaints, maybe if enough of us do that we can shut them down!!

It is impossible to get off their mailing lists. I’ve tried multiple times in multiple ways to get them to stop sending their catalogs and I still get 2-3 of them PER WEEK. No one in my house has ordered from them in over a year. It’s exhausting.

Buyers beware their customer service is horrible, they charge you for returns. I spent 77.46 for two items of the same price and got 47.11 refund. No one should be charged a fee for returning any items! They also offer you a discount on your order if you sign up giving them your email but it is only good on your next order if it qualifies, then you get bombarded with countless emails. Now I am getting there catalogs after I have told them to stop emailing me.